• 한국인터넷방송통신학회논문지
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• 제19권5호
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• pp.195-203
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• 2019

본 논문에서는 서비스업 근로자들의 긍정심리자본이 서비스업 근로자들 개인의 완벽주의와 역할갈등을 통해 서비스 성과에 어떻게 미치는 지에 관하여 연구하였다. 이는 기존 서비스업 근로자들이 겪고 있는 감정노동이나 업무 스트레스 등의 문제점들을 실제적인 해결방안을 제시하고자 서비스업 근로자를 중심으로 분석하였다. 연구결과 긍정심리자본 요인 중 자기효능감과 희망, 복원력은 완벽주의와 역할갈등에 영향을 미치는 것으로 나타났으며, 낙관성만 아무런 영향을 미치지 않는 것으로 나타났다. 본 연구를 토대로 서비스업 근로자들이 가지는 실태와 문제점에 대해서 알 수 있었으며, 좀 더 나은 서비스를 제공받기 위해서는 서비스업 근로자들의 근로 환경적인 부분들을 개선 및 지원 해야 할 것으로 보여진다. 다시 말해 이러한 결과는 서비스업 근로자들의 자기효능감을 높이고 복원력을 증진 시켜야 한다는 것에 대한 부분을 의미하는 결과로 보여지며, 서비스업 관련자들이나 관련 기관에 기초자료로 제공하고자 한다.

• 산경연구논집
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• 제8권5호
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• pp.23-33
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• 2017

Purpose - The present study aims to examine the relationship between small enterprise start-up preparatory factors and increases in sales and operating profits, which are business performances utilizing the National Survey of Actual Conditions of Small Enterprises conducted by the Small Enterprise, Market Service. Research design, data, and methodology - Start-up preparatory factors were divided into six types; business type, start-up history, start-up motives, preparatory periods, and start-up funds to figure out the relationship between sales and operating profits with regression analyses. Regression analyses were conducted based on the foregoing with a view to identifying the effects of start-up preparatory factors on business performance. Results - Since start-up preparatory factors generally affect business performance, it was identified that start-up preparatory factors importantly affect operating profits and sales, which are business performances. However, start-up preparatory periods and the implementation of education among preparatory activities were shown to have no effect on business performances, and the effect of the ratio of start-up fund provided by the founder on operating profits was shown to be not significant. Conclusions - The present study comprehensively examined those start-up preparatory factors that have positive effects on business performances after start-up. The present study is meaningful in that it can provide positive implications for efficient start-up of small enterprises hereafter.

• Asia pacific journal of information systems
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• 제25권2호
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• pp.265-288
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• 2015

IT convergence services, as the main stream of the digital age, are currently on their way to include the concept of Software as a Service (SaaS), where IT products and services are integrated as one. In particular, the recently introduced web-service-based SaaS is expected to be a more developed SaaS model. This new model provides greater influence on clients' job performances than its previous models, such as application service providers and the web-native phase. However, the effects of technology maturity on task performance have been overlooked in adoption and performance studies. Accordingly, this study introduces SaaS technology maturity as the exogenous technological characteristic influencing job performance. This study also examines the relationships among various SaaS-related performances according to the different levels of SaaS maturity. Results suggest that applying innovative technologies (such as SaaS), particularly when the technology reaches a certain level of maturity, is more helpful for managers in improving task-technology fit and job performance. This study makes an academic contribution by establishing and validating a performance model empirically with SaaS technology maturity perspectives.

• 복식
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• 제50권8호
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• pp.17-28
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• 2000

The purposes of this study were to determine dimension of apparel expectations, performances and service quality of discount store and thereby, to analyze effect of apparel commodities dimension (expectations, performances, disconfirmation and satisfaction) and service dimension(service quality and satisfaction ) on repurchase intention. The subject were 363 women in the age of twenty to sixty years old who live in Seoul and the suburban of Seoul. The results of this study could be summarized as follows : It was found that discount score consumers' expectation and performance with apparel commodities were classified 2 factors of the function and expression. On the other hand, the dimensions of service quality were found to have such 4 factors as reliability, VMD, convenience, and facilities. 2. It was found that consumers' intention of repurchase of discount store were affected by such variables as disconfirmation and service quality. While less frequent users were affected by expectations and disconfirmation with apparel commodities, more frequent users were affected by such variables as disconfirmation, service quality and service satisfaction. Meanwhile, discount store users were found to be affected by disconfirmation, and off-price store users were affected by disconfirmation: and service quality. 3. More frequent users of discount store scored more on average than less frequent users in terms of expectation, performance, disconfirmation, and satisfaction with apparel commodities and intention of repurchase. On the other hand, off-price store users scored more on average than discount users in terms of expectation and performance with apparel commodities and Intention of repurchase.

• 한국산학기술학회논문지
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• 제14권11호
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• pp.5993-5999
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• 2013

본 논문은 공공기관별로 발주 계약되는 모든 설계 감리 건설사업관리의 건설기술용역을 건설분야 및 사업단계로 구분하여 관리할 수 있도록 정보관리항목을 마련하고 사용주체별 업무 프로세스 개선방안을 제시하였다. 또한, 개선된 프로세스를 기반으로 용역책임자와 공공기관 담당자간에 용역실적정보를 등록 검토 승인할 수 있도록 건설기술용역 실적관리시스템을 개발하였다. 그 결과, 건설기술 용역업체의 기술인력 보유상황 및 기술인력 업무중첩도와 회사실적 등이 투명하게 관리되며, 용역업체에 대한 객관적이고 신뢰성있는 용역실적정보를 제공함으로서 향후 적정 용역업자 선정시 참고자료로 활용이 가능하며, 사업수행능력평가서 제출시 실적자료를 제출할 필요없이 온라인으로 확인이 가능하다.

• 한국시뮬레이션학회논문지
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• 제12권4호
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• pp.103-111
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• 2003

A distributed sewer cluster system is a cost-effective system to provide a service application for clients with reliable, scalable, available, and fault-tolerant features. In order to provide high quality services, it is necessary to evaluate service performances, tune the server system, and analyze performances. In this paper, we propose a simulator to generate workloads based on statistic configuration according to estimated application traffics, apply workload scheduling algorithms, and evaluate the simulation results. We introduce the simulator design modelling and architecture. By using flexible parameters, the simulator is able to generate various patterns of workloads with different statistics, and configure system environments such as the number of server nodes, system resources considered, and their capacities. With this simulator, we introduce two scenarios: one is to find appropriate thresholds for the best performance of cluster system, and the other is to find the suitable scheduling algorithm for workload characteristics of service applications.

• 한국컴퓨터정보학회논문지
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• 제20권10호
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• pp.127-132
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• 2015

This study is to test some expected performances coming from the introduction child care electronic voucher system, and suggest some policy implications. At first, this study established causal model on the expected performances of child care electronic voucher system, and then tested it through structural equation model on the base of survey. Survey was made through sampling employees of child care facilities in Gwangju Metropolitan City. This study showed that the expected effects of child care electronic voucher system are significant. This study suggested some implications basing on this analytical results.

• 한국시뮬레이션학회:학술대회논문집
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• 한국시뮬레이션학회 2003년도 추계학술대회 및 정기총회
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• pp.27-34
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• 2003

A distributed server cluster system is a cost-effective system to provide a service application for clients with reliable, scalable, available, and fault-tolerant features. In order to provide high quality services, it is necessary to evaluate service performances, tune the server system, and analyze performances. In this paper, we propose a simulator to generate workloads based on statistic configuration according to estimated application traffics, apply workload scheduling algorithms, and evaluate the simulation results. We introduce the simulator design modelling and architecture. By using flexible parameters, the simulator is able to generate various patterns of workloads with different statistics, and configure system environments such as the number of server nodes, system resources considered, and their capacities. With this simulator, we introduce two scenarios: one is to find appropriate thresholds for the best performance of cluster system, and the other is to find the suitable scheduling algorithm for workload characteristics of service applications.

• 예술경영연구
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• 제54호
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• pp.95-132
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• 2020

국악공연은 타 공연예술 장르와 비교하여 낮은 유료관객 비중, 관람객 연령대의 편중 등 여러 가지 문제점을 나타내고 있다. 선행연구들에서는 이러한 문제점을 해결하기 위해서는 소비자에 대한 분석이 필요함을 지적하였지만, 주로 일원적 차원에서 공연 서비스 품질이 관람 만족에 미치는 영향을 파악하는데 머물렀다. 그러나 소비자들의 기대를 충족시키기 위해서는 소비자의 만족 요인을 파악하는 것뿐만 아니라, 공연 이전에 서비스 실패가 발생할 수 있는 요인들을 파악하여 대응방안을 마련하고 지속적으로 관리해나가는 것이 중요하다. 본 연구에서는 Kano-Timko 모형을 이용하여 국악공연 서비스 품질요인을 분류하고, 잠재적 고객만족지수를 통해 국악공연의 서비스 실패 지점을 확인하고 우선 개선순위를 파악하였다. 연구 결과, 국악공연의 출연진 실력, 작품 완성도, 직원의 친절함에서 서비스 실패가 발생하고 있는 것으로 나타났다. 본 연구 결과를 통해 국악 공연기관 및 단체가 국악공연에서 발생하고 있는 서비스 실패에 대한 사전적 대응방안을 마련하고, 고객의 만족을 이끌어 내기 위한 효과적인 운영 전략을 수립할 수 있을 것이다. 또한 서비스 실패의 개념을 적용하여 일원적 차원에서만 파악되었던 공연 서비스 품질을 Kano모형을 바탕으로 분류하고자 했다는 점에서 학문적 의의가 있을 것이다.

• 한국생활과학회지
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• 제20권4호
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• pp.871-884
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• 2011

This study was conducted to analyze job importance, performance level, and job satisfaction of school and office foodservice dietitians. Self-administered questionnaires were collected from 181 dietitians in the Chungnam area. Statistical data analysis was completed using SPSS v. 14.0. School dietitians were 55% and office dietitians were 45%. Of both, age of 20s and 30s scored 85%; the age of 30s of schools dietians scored 70% while those in office dietians 20s scored 79%. More than 84% of school and office dietitians were university graduates. Total average of job importance of school dietitians was 4.24 and job performance was 3.97 while that of office dietitians was 4.15 and job performances was 3.69. A duty that had a big difference in job importance and performances as a dietitian was 'education of nutrition' (p<.001) and 'self-improvement' (p<.001). According to the meal service except, importance and performances of duties showed a significantly high level (p<.001) for office dietitians, but most measures of job importance and performances showed a high level at school. Therefore, in order to improve job performances and satisfaction for school dietitians, it is necessary to develop systematic and professional education programs for qualification improvement and to grow pride and improve treatment as a nutrition teacher through expansion of appointment. Meanwhile, for office dietitians, it is required to strengthen duty education of 'human resource management' and 'meal service management' through education and supplementary training in companies, on which personal characteristics are reflected.