• Journal of Korean Society of Water and Wastewater
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• v.20 no.3
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• pp.411-429
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• 2006

To improve Service quality for water and wastewater works, most water and wastewater utility effort to develop not only facility construction but also operation optimization. The operation is optimized by accurate estimation for ongoing situation. And from the accurate estimation, utility operator gain a information about their service quality and problems, So we developed a evaluation tool (Performance Indicators: PI) for service activity of water and wastewater works. The PI was developed in many countries and some international organizations (World Bank, IWA etc.) for service benchmarking. And ISO (international organization for standardization) just has been making a service standard for water and wastewater system (So called ISO/C224). This proceeding for making a service standard is ongoing now and will be launched in 2007. In our study, PI was composed of 6 parts (A human resource, facility management, operation, service quality, finance and environment). To evaluate water utilities, performance indicators for water was consisted of 100 items. Each 2 water utilities were estimated by this performance indicator. From the study, we just know that the performance indicator was a very useful tool to estimate utility service quality. And from the result, it is possible to know the strong and weak point of estimated utilities.

• Asia pacific journal of information systems
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• v.16 no.3
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• pp.177-192
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• 2006

Following the idea of "what you measure is what you get," this paper discusses the necessity to improve the plan and management of Application Service Provider (ASP) service based on performance evaluation. The Balanced Scorecard (BSC) has been used as a tool for suggesting the measures that can evaluate performance of a company by considering both financial and non-financial perspectives. The current BSC does not provide techniques to formally define, verify, implement and analyze the performance measures of ASP. Therefore, we developed a methodology for strategy development of ASP service by analyzing the BSC performance measures. This methodology provides a strategy for improving ASP service. The methodology proposed in this paper provide executives with core parts for achieving vision as well as the corresponding interpretation model for developing strategy. The methodology consists of the following two phases: BSC and Importance-Performance Analysis (IPA) phase. The methodology is illustrated through a case study in each phase. The case study shows practical deployment of our methodology.

• Culinary science and hospitality research
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• v.11 no.4 s.27
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• pp.198-213
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• 2005

This study was administered to demonstrate how unsatisfied customers would be influenced by the change in the quality of the service delivered to them after the dissatisfaction occurs. In light of the above, the objective of this study is to find out what leads to dissatisfaction in the minds of the consumers and also to identify the common behavioral patterns indicated by unsatisfied consumers. This study consists of two parts: a research based on the review of the literature and empirical study methods. As a result, a research for the popular forms of complaining patterns shows opportunities for restaurants to come up with measures to improve their service quality when customers are unsatisfied. In service recovery situation, distributive and interactional justice significantly influence customers' repurchase. Therefore, firms ought to offer monetary compensation, explain about the problems, and make their best efforts to recover the failure because the efforts also affect repurchase.

• The Korean Journal of Health Service Management
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• v.12 no.1
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• pp.161-171
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• 2018

Objectives : As the management philosophy of hospital social responsibility is diversified, we systematically reviewed the literature to apply ISO 26000 to the monitoring of social responsibility activities in accordance with social needs and changes. Methods : PubMed Database, NDSL and RISS were searched for articles related to CSR based on ISO 26000. The articles were classified according to aims, methods and results. Results : There is a lack of research and development of the CSR tools of hospitals, including human rights, labor practices, and consumer issues, which are parts of the seven key topics of ISO 26000. Conclusions : Based on ISO 26000 as an international standard for social responsibility activities, it is necessary to develop a measurement tool for social responsibility activities that reflects legal and institutional situations of Korean hospitals.

• The KIPS Transactions:PartC
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• v.19C no.1
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• pp.29-38
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• 2012

Due to rapid spread of smart phones and SNS(Social Network Service), using of Internet applications has increased and taking up bandwidth more than 3G network's capacity recently. This caused reduction of speed and service quality, and occurred strong needs that backbone network company to increasing investment costs. Also a great rise of mobile network users causing identity management problems on mobile service provider through mobile network. This paper proposes advanced IDM3G[1] - to solve user ID management and security problems on mobile internet application services over 3G network and more - authentication management protocol. $I^2DM$ protocol breakup loads which made by existing IDM3G protocol's mutual authentication via mobile operator, via sending some parts to internet application service provider, enhancing mobile and ID management of service provider and network load and process load from information handling and numbers of transmitting packets, to suggest more optimized protocol against further demanding of 3G mobile network.

• Journal of the Institute of Electronics Engineers of Korea CI
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• v.46 no.4
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• pp.111-120
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• 2009

In this paper, we propose ubiWarehouse system which can efficiently manages mass and many kinds of parts such as automotive parts. First, user's work situation is defined systematically as context type of 5W1H, context-aware system is separated on function, and each module operates independently. An efficient route is selected and relevant parts frequently treated at the same time are gathered by calculating the suitability of parts and racks. If other users currently are on a visit or are supposed to visit soon, the hun of visit is changed making a concession for preventing collision. As a result, the proposed system with avoiding competition can provide users with routes for inbound or outbound parts, and can effectively use spaces of a warehouse by arranging racks to gather relevant parts to near location. Also, individual service can be offered by evaluating user propensity using history of the warehouse job, and the accuracy of stock information can be improved by processing of unexpected context and real-time renewing of warehousing and delivering.

• International Commerce and Information Review
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• v.6 no.2
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• pp.107-127
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• 2004

The rapid development of internet information technology has increased interest in e-Trade these days, but it is not activated greatly up to now. In order to promote e-Trade, it is essential to construct cooperative process such as connecting systems among trade related parties. Building e-Trade platform which is based on the infrastructure of the past trade automatic system is key point of promoting e-Trade. To do this, a study on the basic concept and specific components of e-Trade platform is needed absolutely. At this point of view, after this paper has examined domestic and foreign studies on the fundamental technologies about electronic commerce, it drew several key technologies that could be applied to e-Trade considering the current IT trend. Then it evaluates these technologies according to Technology Reference Model(TRM) of the National Computerization Agency. This will help us to show the operation strategy as well as the concept of future e-Trade platform and its composition. On the basis of the theoretical background, this paper classified NCA's technology model into 6 fields, which are application. data, platform, communication, security and management. Considering the key technologies, e-Trade platform has to be mutually connected and accept international standards such as XML. In the aspect of business side, trade relative agencies' business process as well as trading company's process has to be considered. Therefore, e-Trade platform can be classified into 3 parts which are service, infrastructure and connection. Infrastructure part is compared of circulating and managing system of electronic document, interface and service framework. Connecting service (application service) and additional service (application service) consist of service part. Connecting part is a linking mutual parts and can be divided into B2B service and B20 service. The organization operating this e-trade platform must have few responsibilities and requirements. It needs to positively accept existing infrastructure of trade automatic system and improving the system to complete e-trade platform. It also have to continuously develop new services and possess ability to operate the system for providing proper services to demanders. As a result, private sector that can play a role as TTP(Third Trust Party) is adequate for operating the system. In this case, revising law is necessary to support the responsibility and requirement of private sector.

• Journal of the Korea Safety Management & Science
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• v.6 no.4
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• pp.227-238
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• 2004

This development has tried to scheme out the convenience for users to use the 3D modeling solution which is developed from the existing programs. The extended 3D modeling solution, to be developed through the use of the API which is provided and Microsoft Access, database is able to reuse the parts, subassemblies of parts, and assemblies. A methodology exhibits the possibility to use a Spinfire Professional Spinfire Reader program. The web evaluation system, which is used to connected with the Internet explorer and to construct a web service, will repeat the evaluations of the company staffs and customers about the new products which the company have designed. The furniture manufacturing company will adopt the 3D modelling solution in modelling the new products and go through the web evaluation system to collect dissatisfied facts of the customers or the company staffs against the new product. Finally, it will contribute to the enormous benefit creation of the enterprise.

• Proceedings of the Safety Management and Science Conference
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• 2008.11a
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• pp.343-352
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• 2008

Recently, there are many research of musculoskeletal disorders in manufacturing industry because of increasing interest of that disorders, but the research is still lacking in the small business and service industry. So we researched relationship between working characteristics and subjective symptoms associated with musculoskeletal disorders by get information of 145 hairdresser about working hour, work record, position and working pattern. The results of this research show that there are many musculoskeletal disorders of hairdressers' neck, shoulder, arm, knee and also a lot of relationship between working characteristics and subjective symptoms associated with musculoskeletal disorders. Besides, some parts of subjective symptoms have a effect on other parts of body. This study will contribute to using information and a precautionary measure about musculoskeletal disorders for hairdressers.

• Journal of the Korean Society of Hazard Mitigation
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• v.4 no.4 s.15
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• pp.7-12
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• 2004

This study analyzed the current Urban Disaster Management System(UDMS) and proposed improvements, focusing on fire-fighting. We learned the problems with the UDMS empirically, conducting a survey intended for officials in fire station in various prefectures include big city, 6 metropolitan city and Gyeonggi-do. The problems with the UDMS were classified mainly into problems with law operating system, administration system and systematic countermeasures. As a result, it was found that regions that include Seoul and other big cities manage urban disasters better than the prefectures of which Gyeonggi-do and others are parts Consequently, it is desirable to cater appropriate Urban Disaster Management Systems into each of the two parts, one for big cities and the other for prefecture.