• Korea Journal of Hospital Management
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• v.21 no.4
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• pp.23-44
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• 2016

We conducted this research for the purpose of examining the effects of organizational culture on service quality and customer satisfaction in the military hospital organizations in Korea. The research samples were collected from employees in 12 military hospitals belonged to the Armed Forces Command. For the analysis we used SPSS 18.0 and AMOS 20.0 program for conducting reliability tests, confirmatory factor analysis, and structural equation model analysis in order to find the relationship between the variables analyzed. The result of this study shows that the military hospitals in Korea have strong relationship-oriented culture, but weak hierarchy-oriented culture. Among the three groups of military hospitals, innovation-oriented culture and relationship-oriented culture were the strongest in the executive agency hospital group, task-oriented culture was the strongest in the group of the he frontline hospitals and hierarchy-oriented culture was the strongest in the group of the rear area hospitals. It was found that the executive agency hospitals have the strongest service quality and customer satisfaction among the hospital groups analyzed. This research also found that relationship-oriented culture and innovation-oriented culture have a direct positive(+) effect on service quality; hierarchy oriented culture has a direct negative(-) effect on service quality; task oriented culture has a direct positive(+) effect on customer satisfaction, and service quality mediated between organizational culture and customer satisfaction. The findings from this study suggests that implementing the dynamic strategies for organizational culture with focus on service qualities is needed given that customer satisfaction in the military hospitals is highly affected by service quality.

• Journal of the Korean Dietetic Association
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• v.8 no.4
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• pp.359-371
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• 2002

The aims of this study were to estimate the level of job satisfaction and customer-oriented service performance in university food service employees Two hundreds-six food service employees working in Seoul were enrolled and the response rate was 85.8%. Of respondents, 85.9% was female and most of the respondents were 40 years up (70.8%). Generally, respondents had approximately 5 years job experience and high school level. Mean score of job satisfaction was 3.23 score out of 5.00. The highest and lowest items on job satisfaction were responsibility and commitment(4.00). and promotions opportunity(2.69), respectively. Considering job satisfaction; relationships of supervisors, employment and career were significantly different in age(P<0.05), job-system and wage(P<0.05), respectively. Mean score of customer-oriented service performance was 3.75. The highest and lowest items on customer-oriented service performance were delivering on time(4.02) and service information for customers(3.21), respectively. Customer-oriented service performance was significantly different in age and wage(P<0.05). Job satisfaction had positive correlation to customer-oriented service performance. Relationship of supervisors was positively correlated with relationship of coworkers and career.

• Korea Journal of Hospital Management
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• v.16 no.3
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• pp.115-132
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• 2011

Prior research in medical service field have mainly focused on service quality, satisfaction, and choice attributes of hospital. However, a little research has been done on "Which service quality attributes are more preferred by customer motivation(customer regulatory focus)". This study examines how regulatory focus affects the structural impact relationships of service quality and emotion(quiescence) on perceived value in medical service context. Especially, this research draws the moderating effects of regulatory focus between medical service quality, emotion, and perceived value. The Results were summarized as follows: The relative impacts of medical service quality on customer emotion are different depending upon the regulatory focus. Hospital reputation is shown to be more important factors in prevention-oriented customer, while physical environment is the case in promotion-oriented customer. The relative impacts of medical service quality and emotion on perceived value are different depending upon the regulatory focus. Hospital reputation, convenience, and accessibility are shown to be more important factors in promotion-oriented customer, while physical environment is more important in prevention-oriented customer. Also, emotion has a positive influence on perceived value in prevention-oriented customer, whereas the effect of emotion is not significant in promotion-oriented customer.

• Journal of Information Technology Services
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• v.13 no.3
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• pp.201-219
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• 2014

This paper considers service deployment and priority optimization for multiple service-oriented applications sharing reusable services, which are deployed as multiple instances in the cloud. In order to handle variations in the workloads of the multiple applications, service instances of the individual reusable services are dynamically provisioned in the cloud. Also service priorities for each application in a particular reusable service are dynamically adjusted. In this paper, we propose an analytic performance model, based on a queueing network model, to predict the expected sojourn times of multiple service-oriented applications, given the number of service instances and priority disciplines in individual reusable services. We also propose a simple heuristic algorithm to search an optimal number of service instances in the cloud and service priority disciplines for each application in individual reusable services. A numerical example is also presented to demonstrate the applicability of the proposed performance model and algorithm to the proposed optimal decision problem.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.14 no.6
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• pp.131-137
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• 2014

Service Oriented Architecture(SOA) is a flexible structure which does not affect other services even when a specific service is changed. It provides the platform with neutral interfaces independent of any others, where services are loosely coupled in a standard way. While ESB (Enterprise Service Bus) is a key technology for service-oriented architecture, few research and development for ESB has been done. In this paper, we designed and implemented the key components of ESB such as mediation service, message oriented middleware service, operation service, monitoring service, application connection service, and database connection service. The performance evaluation was done by measuring the message processing time for the number of messages with various sizes.

• Journal of Computing Science and Engineering
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• v.4 no.4
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• pp.253-275
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• 2010

In this article we review the metaphor of service-oriented architecture for enterprise computing. In typical definitions service-oriented architecture appears as a single message and a consistent roadmap for building flexible software system landscapes. But it is not. Different communities have elaborated different SOA (service-oriented architecture) concepts to address different problem areas, i.e., enterprise application integration, business-to-business, business process management, and software productizing. If software architects and software managers are aware of these strands of SOA when talking about SOA in their projects they can avoid misunderstandings and detours better. This article contributes a clarification of the different strands of SOA concepts and technologies and their mutual dependencies and identifies particular SOA concepts as instances of more general software engineering principles.

• Journal of Information Processing Systems
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• v.9 no.3
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• pp.425-434
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• 2013

In order for end-users in home networks to receive opportunities for useful services that go beyond legacy Internet Protocol TV (IPTV) services, this paper proposes a service platform that resides on the residential gateway (RG) for interworking between the home network and IPTV. This proposed service platform is called the home-oriented IPTV service platform (HISP) on the RG (HISP-RG). The proposed HISP-RG provides open architecture and functionalities to enable 3rd party IPTV service providers to locally and directly deliver home-oriented IPTV services to end-users in home networks. The HISP-RG can be an "add-on" and not a "built-in" solution for the existing standard RG. This paper introduces several home-oriented IPTV services that can be executed and delivered locally through the HISP-RG. Then, the open architecture and functionalities of the HISP-RG are defined and their requirements are specified. Finally, use cases of the HISP-RG for home-oriented IPTV services are presented.

• The Journal of Society for e-Business Studies
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• v.12 no.2
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• pp.75-93
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• 2007

Recently, Service-Oriented Architecture(SOA) is on the rise to reduce the complexity of IT infrastructure, minimize cost for maintaining it and maximize the productivity and flexibility in business. SOA increases the adaptability by loosely coupling and it's main feature is that three elements such as service provider, service requester and service registry are connected with each other systematically. These make difficult to adopt traditional development methodologies to implement SOA. In this paper, we suggest a service-oriented development process with regard to the aspect of service provider and service requester. The process consists of six phases and each phase sets up with guidelines and artifacts. It can choose the process type along with the goal in Development Planning.

• Journal of Korean Library and Information Science Society
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• v.34 no.2
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• pp.163-185
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• 2003

Although university libraries run by the subject-oriented serviec systems are increasing more and more, many problems are emerging as a result of tying out the subject classification of the sources without an enough advance knowledge, consideration of reality, and the study about effective management of subject-oriented sum system. Through the research of 37 university libraries run by the system of subject-oriented service, it was proved that for the effective subject-oriented service system, the reasonable classification of the subjects, considering the form and structure of the building, the number of users on each subject and the organization of the collection, and the subject librarians, who would take charge of subject-oriented service systems are indispensable. Therefore, the subject-oriented service system to be rooted strongly, the role model of the subject-oriented service system adequate to the reality of Korean university libraries should be developed, and the efforts of the people on the spot such as acquiring enough supports and training of the subject librarians should be arranged.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.1
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• pp.101-117
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• 2009

It has been demonstrated through previous demand analysis that the subject-oriented service system in university libraries are in higher demand than the function-oriented system. Despite of the increasing number of studies that prove cost-effectiveness and operational efficiency of the subject-oriented library service, there are virtually no university libraries in Korea that fully operate subject-oriented service. This study aims to propose a set of practical guidelines for university libraries to introduce subject-oriented service in the midst of many existing constraints, namely staff shortage. The study describes responsibilities of subject specialist librarians and analyzes best practices of subject-oriented service. Also it shows current standing of university libraries of difference size based on web site research of four-year university libraries.