• 한국병원경영학회지
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• 제21권4호
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• pp.23-44
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• 2016

We conducted this research for the purpose of examining the effects of organizational culture on service quality and customer satisfaction in the military hospital organizations in Korea. The research samples were collected from employees in 12 military hospitals belonged to the Armed Forces Command. For the analysis we used SPSS 18.0 and AMOS 20.0 program for conducting reliability tests, confirmatory factor analysis, and structural equation model analysis in order to find the relationship between the variables analyzed. The result of this study shows that the military hospitals in Korea have strong relationship-oriented culture, but weak hierarchy-oriented culture. Among the three groups of military hospitals, innovation-oriented culture and relationship-oriented culture were the strongest in the executive agency hospital group, task-oriented culture was the strongest in the group of the he frontline hospitals and hierarchy-oriented culture was the strongest in the group of the rear area hospitals. It was found that the executive agency hospitals have the strongest service quality and customer satisfaction among the hospital groups analyzed. This research also found that relationship-oriented culture and innovation-oriented culture have a direct positive(+) effect on service quality; hierarchy oriented culture has a direct negative(-) effect on service quality; task oriented culture has a direct positive(+) effect on customer satisfaction, and service quality mediated between organizational culture and customer satisfaction. The findings from this study suggests that implementing the dynamic strategies for organizational culture with focus on service qualities is needed given that customer satisfaction in the military hospitals is highly affected by service quality.

• 대한영양사협회학술지
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• 제8권4호
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• pp.359-371
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• 2002

The aims of this study were to estimate the level of job satisfaction and customer-oriented service performance in university food service employees Two hundreds-six food service employees working in Seoul were enrolled and the response rate was 85.8%. Of respondents, 85.9% was female and most of the respondents were 40 years up (70.8%). Generally, respondents had approximately 5 years job experience and high school level. Mean score of job satisfaction was 3.23 score out of 5.00. The highest and lowest items on job satisfaction were responsibility and commitment(4.00). and promotions opportunity(2.69), respectively. Considering job satisfaction; relationships of supervisors, employment and career were significantly different in age(P<0.05), job-system and wage(P<0.05), respectively. Mean score of customer-oriented service performance was 3.75. The highest and lowest items on customer-oriented service performance were delivering on time(4.02) and service information for customers(3.21), respectively. Customer-oriented service performance was significantly different in age and wage(P<0.05). Job satisfaction had positive correlation to customer-oriented service performance. Relationship of supervisors was positively correlated with relationship of coworkers and career.

• 한국병원경영학회지
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• 제16권3호
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• pp.115-132
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• 2011

Prior research in medical service field have mainly focused on service quality, satisfaction, and choice attributes of hospital. However, a little research has been done on "Which service quality attributes are more preferred by customer motivation(customer regulatory focus)". This study examines how regulatory focus affects the structural impact relationships of service quality and emotion(quiescence) on perceived value in medical service context. Especially, this research draws the moderating effects of regulatory focus between medical service quality, emotion, and perceived value. The Results were summarized as follows: The relative impacts of medical service quality on customer emotion are different depending upon the regulatory focus. Hospital reputation is shown to be more important factors in prevention-oriented customer, while physical environment is the case in promotion-oriented customer. The relative impacts of medical service quality and emotion on perceived value are different depending upon the regulatory focus. Hospital reputation, convenience, and accessibility are shown to be more important factors in promotion-oriented customer, while physical environment is more important in prevention-oriented customer. Also, emotion has a positive influence on perceived value in prevention-oriented customer, whereas the effect of emotion is not significant in promotion-oriented customer.

• 한국IT서비스학회지
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• 제13권3호
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• pp.201-219
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• 2014

This paper considers service deployment and priority optimization for multiple service-oriented applications sharing reusable services, which are deployed as multiple instances in the cloud. In order to handle variations in the workloads of the multiple applications, service instances of the individual reusable services are dynamically provisioned in the cloud. Also service priorities for each application in a particular reusable service are dynamically adjusted. In this paper, we propose an analytic performance model, based on a queueing network model, to predict the expected sojourn times of multiple service-oriented applications, given the number of service instances and priority disciplines in individual reusable services. We also propose a simple heuristic algorithm to search an optimal number of service instances in the cloud and service priority disciplines for each application in individual reusable services. A numerical example is also presented to demonstrate the applicability of the proposed performance model and algorithm to the proposed optimal decision problem.

• 한국인터넷방송통신학회논문지
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• 제14권6호
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• pp.131-137
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• 2014

서비스 지향 아키텍처란 서비스들이 표준 방식에 의해 서로 느슨하게 연결(loosely coupled)되어 특정 구현에 종속되지 않은 중립적인 인터페이스를 제공함으로써, 특정 서비스를 변경 하더라도 연결된 다른 서비스에는 영향을 주지 않는 유연한 구조를 의미한다. ESB(Enterprise Service Bus)는 서비스 지향 아키텍처를 실현하기 위한 중요한 관련 기술 중 핵심요소로서 위치를 확보해가고 있으나, 국내 서비스 지향 아키텍처를 위한 ESB에 대한 개발과 연구는 부족한 실정이다. 본 논문에서는 ESB의 중계 서비스, 전송서비스, 운영서비스, 모니터링 서비스, 애플리케이션 접속 서비스, 데이터 접속 서비스를 가능하게 하는 각 주요 응용 컴포넌트의 설계 및 구현을 하였으며, 메시지 건수에 대한 데이터의 크기별에 따른 처리시간을 측정하여 성능평가를 실시하였다.

• Journal of Computing Science and Engineering
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• 제4권4호
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• pp.253-275
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• 2010

In this article we review the metaphor of service-oriented architecture for enterprise computing. In typical definitions service-oriented architecture appears as a single message and a consistent roadmap for building flexible software system landscapes. But it is not. Different communities have elaborated different SOA (service-oriented architecture) concepts to address different problem areas, i.e., enterprise application integration, business-to-business, business process management, and software productizing. If software architects and software managers are aware of these strands of SOA when talking about SOA in their projects they can avoid misunderstandings and detours better. This article contributes a clarification of the different strands of SOA concepts and technologies and their mutual dependencies and identifies particular SOA concepts as instances of more general software engineering principles.

• Journal of Information Processing Systems
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• 제9권3호
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• pp.425-434
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• 2013

In order for end-users in home networks to receive opportunities for useful services that go beyond legacy Internet Protocol TV (IPTV) services, this paper proposes a service platform that resides on the residential gateway (RG) for interworking between the home network and IPTV. This proposed service platform is called the home-oriented IPTV service platform (HISP) on the RG (HISP-RG). The proposed HISP-RG provides open architecture and functionalities to enable 3rd party IPTV service providers to locally and directly deliver home-oriented IPTV services to end-users in home networks. The HISP-RG can be an "add-on" and not a "built-in" solution for the existing standard RG. This paper introduces several home-oriented IPTV services that can be executed and delivered locally through the HISP-RG. Then, the open architecture and functionalities of the HISP-RG are defined and their requirements are specified. Finally, use cases of the HISP-RG for home-oriented IPTV services are presented.

• 한국전자거래학회지
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• 제12권2호
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• pp.75-93
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• 2007

최근 서비스지향 아키텍처(SOA, Service-Oriented Architecture)가 IT 인프라의 복잡성 및 유지비용을 최소화하고, 기업의 생산성과 유연성을 극대화 할 수 있는 새로운 IT전략으로 대두되고 있다. SOA는 느슨한 연결(Loosely coupling)을 통해 융통성을 증가시키고, 서비스 공급자, 서비스 요청자, 서비스 저장소라는 세 요소가 유기적으로 연계되어 있는 특징을 갖는다. 이는 SOA를 구현하는데 있어 기존의 개발 방법론의 적용을 어렵게 한다. 본 논문에서는 서비스 공급자와 서비스 요청자의 관점을 반영하여, SOA를 위한 서비스 지향 개발 프로세스를 제안한다. 6개의 단계를 가진 전체 프로세스는 개발 계획 수립 활동을 통해 목적에 따라 프로세스 유형을 선택할 수 있다.

• 한국도서관정보학회지
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• 제34권2호
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• pp.163-185
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• 2003

주제별조직 형태로 운영되는 대학도서관이 점차 증가하고 있지만 충분한 사전 작업과 현실적 고려 그리고 효과적인 주제별 운영에 대한 연구 없이 자료의 주제 구분만을 시도한 결과 많은 문제점들이 나타나고 있다. 주제별조직체제로 운영되고 있는 37개 대학도서관을 조사한 결과 효율적인 주제별조직을 위해서는 건물의 구조 및 형태ㆍ각각의 주제별 이용자 수ㆍ장서구성 등을 고려한 합리적 주제구분과 함께 주제별조직을 담당할 인력 즉, 주제사서의 확보가 필수적이라는 사실이 확인되었다. 따라서, 주제별조직 체제가 제대로 정착되기 위해서는 국내 대학도서관 현실에 적합한 주제별조직 모형이 개발되어질 필요성이 있으며 대학도서관 현장에서의 노력 즉, 충분한 지원의 확보와 주제사서의 양성ㆍ확보 방안이 마련되어져야 할 것으로 분석되었다.

• 한국비블리아학회지
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• 제20권1호
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• pp.101-117
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• 2009

대학도서관은 기능별 조직과 주제별 조직으로 운영될 수 있으며, 주제별 조직에 대한 수요가 더 높게 나타나고 있다는 것은 선행 수요조사 연구들을 통해서 밝혀지고 있다. 또한 주제별 운영체제의 경제성 및 효율성 검증 연구 등이 수행되고, 주제별 조직으로의 전환을 주장하는 연구가 많이 있으나 아직도 국내의 현황을 조사해 보면, 완전 주제형으로 주제전문서비스를 제공하고 있는 대학도서관은 거의 없는 것으로 분석되고 있다. 이에 본 연구에서는 여러 가지 도서관 환경의 제약, 그 중에서 특히 직원규모의 한계로 인하여 주제전문서비스 체제를 도입하고 있지 못하는 도서관의 실정을 감안하여 실질적인 도입 운영방안을 제시하고자 하였다. 이를 위해 주제전문사서의 역할을 정리하고, 주제전문서비스 성공사례를 분석하였으며, 국내 4년제 대학도서관의 사이트를 조사하여 규모별 대학도서관의 다양한 현황을 파악하였다.