• Journal of Information Technology Services
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• 제12권3호
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• pp.95-109
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• 2013

This paper discussed about creativity and knowledge management variables as for effect factors on the management performance of IT service firms. Specially the mediation effects of knowledge management variables between the creativity and management performance were examined. To prove empirically the related hypothesis, the statistical analysis were based on the response from the 160 Korean IT Service firms. As an analysis results, it was found that the creativity of organizations was not the direct effector on the management performance. But the virtue of knowledge which are accumulated from knowledge management activity and shared in organizations was the direct effector. Also, the knowledge management activity is mediator on the in the relationship between the creativity and management performance. So this paper suggests that knowledge management activity and knowledge's virtue in the related the creativity in organizations are the important mediate factors for enhancement of IT service firm's performance.

• The Journal of Information Systems
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• 제13권1호
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• pp.39-57
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• 2004

As a result of the fast development of Information communication technology, the competitive advantage of companies and the service quality of nonprofit organizations has been largely changed. Corresponding to this kind of change, companies have tried to make production improvement, competitive strengthening, and organizational innovation. Meanwhile, the nonprofit organizations directed by the government are pursuing the service innovation from general administration area to the public service for civilians. In relation to this, risk management of the company's information systems outsourcing has largely been studied until now. However, the study of risk management for nonprofit organization information systems outsourcing has rarely been made. In this paper, to provide the theoretical base for further research, we have attempted to develop the evaluation framework for risk management of information systems outsourcing considering the characteristics of nonprofit organizations.

• Korean Journal of Social Welfare
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• 제49권
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• pp.190-224
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• 2002

The purpose of this study was to find out the characteristics of the direct workers and the organizations delivering services to the children in low-income families, and to identify major factors that affect the number and degree centrality of service network. The research sample was 141 organizations. and the data were collected by a survey questionnaire and analyzed by UCINET V and multiple regression. The results show that the classification of organizations, the work-autonomy, the license of social welfare have a significant effect on the number of network organization, and the license of social welfare, the subjective body of organizations, the number of children in charge have a significant effect on the degree centrality of service network, among the independent variables. Based on the research results, implications for the future practice are discussed.

• Journal of Korean Library and Information Science Society
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• 제21권
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• pp.117-138
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• 1994

This study attempts to provide the foundation for a possibility that industrial su n.0, pporting organization can be strong information centers if they fortify their information dissemination activities, along with the basic functions. The following conclusions are resulted from the analysis in the operations of libraries, service methods and their publications of the information activities provided by the industrial su n.0, pporting organizations. First, the organizations have not be acquiring enough information materials. The services for bibliographic information should guarantee the uses of original documents. Second, the number of organizations providing on-line information services has been increasing, but the provided materials are nothing but their own materials produced during performing the basic functions. Third, the speedy information provision and efficient information dissemination for the end-users in the distance may be possible through on-line service, but it requires information analysis function to select the necessary information in our industrial environment. Forth, th information activities provided by the libraries of industrial su n.0, pporting organizations should be fortified.

• Journal of Korean Society for Quality Management
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• 제28권3호
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• pp.133-144
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• 2000

Many organizations have developed their own information systems not only for internal efficiency but also for effectiveness of external customer services. One of the most effective service tools for their customers is the use of information technology. The web technology is rapidly becoming one of the most effective tools for online customer services. In order to gain competitive edge, organizations must have effective web site planning methods for their customer service. A study on traditional information systems planning methodologies has been conducted and they are compared with web site planning techniques. Cases of web sites in order to Improve customer relationship are analyzed. finally, a new conceptual framework for web site planning strategy for e-CRM is proposed in this paper. In order to support effective web site planning, online customer contact points and online service activities are defined and classified as several stages. And, web site strategies corresponding to each customer service activities are developed and proposed, With this framework, organizations can build competitive web strategies for improving their online customer relationships, thereby increasing customer satisfaction.

• Korean Journal of Social Welfare
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• 제58권3호
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• pp.5-26
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• 2006

This study intended to analyze what factors affect fundraising effectiveness in nonprofit social service organizations. Focusing on organizational characteristics only, current studies did not address the importance of organizational capacity leading to organizational effectiveness. Based on the assumption of the relation between organizational capacity and effectiveness of nonprofit organizations, this study added factors indicating organizational capacity to the current model. After collecting data from 147 staffs involving in fundraising activities of nonprofit social service organizations, this study used a hierarchical regression analysis. The results showed that organizational capacity had a significant impact on the variance of fundraising effectiveness. Despite the limitations of the purposive sampling method, this study has implications to provide practical guideline for nonprofit managers and to develop a theoretical framework with a new perspective on organizational capacity.

• The Korean Journal of Health Service Management
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• 제12권4호
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• pp.85-102
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• 2018

Objectives: In order to cope with the quality and the substantiality issues in long-term care for the elderly, we should have a wider view of long-term system components based on the understanding of health care organizations, management services, support for care providers and beneficiaries, education of the workforce, and management of finance and resources. Methods: For resolving the issues raised and offering guidance in the area of long-term care, we reviewed 20 reports and documents of the government and government-related institutions using the Internet home pages of the Australian government and the related organizations in the health care sector. These organizations are undergoing a huge system reform to implement consumer-directed care since 2015, in the areas of service, resources, finances, organization, and management. Results and conclusions: The study outcomes can have some implications for the long-term care system in Korea based on the differences in the service components. The results can provide basic information for improving the long-term care service, and can have several other implications for long-term care in Korea.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 한국경영과학회/대한산업공학회 2003년도 춘계공동학술대회
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• pp.312-319
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• 2003

In late 90s, organizations recognized the information technology as an key enabler of the business strategic accomplishment which lead them heavy increment on IT investment. These organizations tried to hold the competitive advantage by focusing on their core competency. And these acts raise their interests on IT outsourcing. Recent trends of the organizations concern on evaluating the effectiveness of the previous IT investment and the reasonable selection on IT investment type. Also, the objective evaluation of the service level and continuous improvement are major concern of the outsourcer. Consequently, interests on Service Level Agreement (SLA), an immanence operating tool for managing the level of the information system service objectively and qualitatively, were raised among IT outsourcing service providers, outsourcers, and operating departments. Yet, only a few domestic conglomerates adopted the SLA, and exact usage of the SLA is currently unknown. Because of the importance of the SLA between a service provider and an outsourcer, the agreement is treated with high confidentiality. This raised the problems to both the private and public organizations, are considering the SLA, with absence of concrete guide line to internalize SLA management process. This study provides the organizational and environmental factors of the adopting and applying the Service Level Agreement (SLA) by conducting multiple case research. The sampled companies are currently implementing the SLA over 1 year of usage period. Factors were used to provide the operational contribution for implementing the SLA. The study also provides the effects on IT performance through the SLA. For this, in depth interview was conducted for each sampled company. As a result, if SLA between outsourcer and service provider can be used as an immanence operation tool and actively implemented, SLA will be an strategic tool for various decision making in IT management practice with long term relationship, better shared partnership, and continuous service improvement.

• Journal of Korean Society of Archives and Records Management
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• 제7권2호
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• pp.73-94
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• 2007

Archival organizations have been evolving to varying users' needs. The main functional focus of earlier archival organizations has inclined to collection and preservation of data, but their current interests expand to utilization of the data collected. Therefore, today's archival organizations endeavor to procure user-oriented archival information service. This study highlights the programs initiated in last two years by 'Service Innovation Team', a special task force of National Archives of Korea organized in 2005, and presents comparative analysis of those programs with respect to the existing archival systems of National Archives and Records Administration of USA and The National Archives in UK. Additionally, the study, while emphasizing the importance of enlarging and diversifying service programs as well as promoting public awareness over archive resources, introduces the service standards of advanced nations as benchmarks for future archival service policies of pertinent organizations.

• Journal of Information Technology Services
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• 제9권1호
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• pp.173-197
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• 2010

Though service is recognized as not only a new driver for economy growth but also a source for sustainable value creation, it has been misunderstood in the literatures because of traditional characteristics of service such as inseparability, heterogeneity, intangibility, and perishability. This perspective can be a cause of barrier to approach a service. The purpose of this study is to develop and validate an instrument to measure of the service process. A series of statistical procedures were used to analyze the data, which proved that the instrument is valid and reliable. This study makes a contribution to both academic research and management practice. Theoretically, this study provides a measurement of service process in organizations for identifying service process. In practice, the results of this study will help organizations evaluate their service process innovation.