• Title/Summary/Keyword: Service Organization

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The Effect of Public Service Motivation on Job Satisfaction and Perceived Job Performance: Focusing on the Mediation Effect of Person-Organization Fit (공공봉사동기가 직무만족 및 인지된 직무성과에 미치는 영향: 구성원-조직 적합성의 매개효과를 중심으로)

  • Lee, Kangmun;Roh, Tae-Woo
    • Journal of Digital Convergence
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    • v.15 no.9
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    • pp.155-165
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    • 2017
  • The purpose of this study is to identify the direct effects of PSM on job satisfaction (JS) and perceived job performance (PJP) in public institutions and to identify indirect effects of the mediator. In particular, we define the person-organization fit (POF) used as the mediator as the fitness of the personnel system and identify the influence of POF in the relationship between PSM, JS, and PJP. The questionnaires used in this study were conducted for the members of Changwon Public Health Center and empirical analysis using structural equation modeling was conducted and the following results were obtained. First, PSM in the integrated public service organization has a positive effect on JS and PJP. Second, PSM shows that JS and PJP of organization members are improved through mediating effect of POF. It can be concluded that PSM can improve JS and PJP through institutional fit between members and organizations.

Relation of Market Orientation and Organizational Performance in Nonprofit Human Service Organization toward Social Service Marketization (사회서비스 시장화에 따른 비영리 사회복지조직의 시장지향성과 조직성과 관계 연구)

  • Kwon, Sun-Ae;Kim, Gyo-Jung
    • The Journal of the Korea Contents Association
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    • v.12 no.5
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    • pp.227-242
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    • 2012
  • This study is to experientially verify that market orientation affect organizational performance toward social service marketization. social service marketization put pressure upon financial environment in nonprofit human service organizations and exacerbate competition between nonprofit human service organizations and profit organizations each other. For survival, nonprofit human service organizations in social service market where various supply organization participate needs sensitivity to the environment. For this purpose the need of introduction of market orientation is being raised. At this point this study is useful that measure the level of market orientation and analysis impact of market orientation toward organizational performance in nonprofit human service organizations. Data was collected from busan nonprofit human service organizations in participate voucher program, number of total organization is 92. The level of market orientation was 3.63. Analysis of the impact of market orientation to organizational performance used regression analysis through structural equation modelling. As a result of the analysis, market orientation was affected by organizational performance. Based on the results, this study suggests that nonprofit human service organizations should need market orientation centered organization management and sensitive response toward external environment.

Effects of Organization-Public Relationship of Corporate Donation via SNS on Corporate image and Reputation (소셜네트워크서비스(Social Network Service) 기반 기부활동 기업에 대한 조직-공중관계성이 기업이미지와 기업 평판에 미치는 영향)

  • Kim, Joung-Gun
    • Journal of Digital Convergence
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    • v.15 no.6
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    • pp.29-38
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    • 2017
  • The purpose of this study was to examine the effects of users' organization-public relationship of the donation activities of corporate via social network service on corporate image and reputation focused on social network service users. The subjects were 228 SNS users selected. The data were analyzed by the correlation analysis, reliability analysis and structural equation modeling analysis using SPSS 21 and AMOS 21 program. The results were as follow. First, Organization-public relationships influenced positively on corporate image. Second, Organization-public relationships influenced positively on corporate reputation. Third, Corporate image influenced positively on corporate reputation. These results will contribute to develop a marketing strategy via social network service of corporate.

The Effects of IT Service Management upon IT Service Management Performance: An Empirical Approach (IT 서비스 관리가 IT 서비스 관리 성과에 미치는 영향에 관한 실증 연구)

  • Kim, Min-Sun;Kim, Seung-Yoon;Lee, Seung-Joon;Lee, Jae-Beom
    • The Journal of Information Systems
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    • v.18 no.1
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    • pp.1-24
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    • 2009
  • Recently many companies have increased their investment in IT because they are increasingly interested in taking advantage of IT and they recognized that it was a very important strategic resource that any organization should manage. That means that the members of a company or an organization realized the importance of IT specialists' coordinating and working in partnership with the business employees to ascertain the high quality and productivity through IT services. While the company looks at IT cost reduction, there is a pressure from users for more support and service from IT departments. That means IT service providers have to offer improved service quality at reasonable cost. To solve the contradictory problem, this paper proposes the application of IT service management. If the IT service management is implemented properly, an organization can attain the tangible and intangible results which are profitable and effective. In Korea, studies on IT service management have focused only on getting a certification and development issues, and there are few papers which accomplished empirical studies. From the viewpoint of Resource-based theory, this study reviews the definition of IT service management and its elements. It has demonstrated empirically how IT service management can have an impact on IT service management performance. As a result, IT service management plays a role in adding and improving the practical use and efficiency of IT service management. In conclusion, this study contributes to support and show the critical point of the previous literatures about IT service management and offers the new practical implications for business sectors.

A Study on Organization of Service Function on the Integrated Management Platform of the u-City (u-City 통합운영플랫폼의 서비스 기능 구성에 관한 연구)

  • Kang, Joon-Mook;Baik, Song-Hoon;Kim, Nam-Gyu;Park, Joon-Kyu
    • Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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    • v.27 no.4
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    • pp.477-484
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    • 2009
  • An Integrated Management Platform, which plays a core role in managing u-City, intelligently control various infra-structure components by accommodating a large number of sensors and devices; and analyzing data received from these sensors and devices through wired/wireless sensor networks. In this paper, the services provided by the integrated management platform for u-City are classified into common application service, operational management service, and platform gateway service, and furthermore detailed functions for each service are defined. These functions, through their roles and information flows, will clarify the requirements of the integrated management platform, and through their addition and modification will be utilized as a reference model for the functional organization of the integrated management platform.

Effects of the Organization's Empowerment on Organizational Commitment and Service Quality of Employees -Focusing on Dental Hospital's Employees- (조직의 임파워먼트가 직원들의 조직몰입, 서비스품질에 미치는 영향 - 치과병,의원 직원들을 중심으로 -)

  • Kwon, Su-Jin;Choi, Yu-Jin
    • The Korean Journal of Health Service Management
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    • v.5 no.3
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    • pp.101-110
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    • 2011
  • This study analyzed affecting factors of employees working at dental hospitals to the organizational commitment and service quality, and then tried to utilize it as a basic data in executing personnel training policies for dental hospital's practitioners. The survey was conducted from July 1st to July 30th, 2010, and used 193 copies for this research analysis. As a hypothetical verification result through regression analysis, means and capabilities among empowerment factors influenced significant positive (+) effects, and self-determination and influences did not make significant effects. Also, organization commitment was displayed as influencing significant positive (+) effects to the service quality. When considering this research's results as a basement, an alternative for the managerial innovation shall be established for promoting mutual developments of individuals and organization in midst of promptly changing economic environments. That is, a personal training system has to be set up in which more decision-making rights on given assignments of dental hospital's employments are endowed, and then responsibilities are directed to be charged so much by introducing the empowerment concept instead of the managerial technique centering on controls.

The Service Scheme of Integrated Agricultural Information for Improving Accessibility Information to Farmer (농업인의 정보접근성 향상을 위한 농업정보통합 서비스 방안)

  • Shim, Keun Seop;Lee, Ke Yup;Lee, Yong Hwan;Kim, Nam Haeng
    • Agribusiness and Information Management
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    • v.2 no.1
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    • pp.3-13
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    • 2010
  • Government Organization and Public Institution have been developed many kinds of agricultural information systems such as agricultural policy, cultivated technology, marketing, and trade so on since 2000. Farm management conditions are diverse and complex more and more. Therefore, farmer want to service the specific agricultural information. Farmer don't like to access many Web sites to retrieve agricultural informations. They hope to receive one-stop its service. Government Organization began to review its information in order to make them more customized agricultural information service. We came up with an effective plan and Service Standardization Code for integrating agricultural technology informations in 2009. We can guide to carry out an effective portal service of agricultural information because we have a good experience about integrating information and system. This paper suggested the service scheme of integrated agricultural information for improving accessibility its information to farmer.

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A Study on the Activity Improvement Plan for Consumer ADR of Non-Government Consumer Organization (민간 소비자단체의 자율분쟁조정 활성화방안)

  • Kim, You-Jin;Kim, Si-Wuel
    • Journal of Families and Better Life
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    • v.25 no.4
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    • pp.197-216
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    • 2007
  • The Purpose of this research is to perform survey on employees of Non-Government Consumer Organization and interview with ADR personnel from Korean Consumer Protection Board to have thorough grasp of problems among consumer ADR. Also come up with plan that will activate Non-Government Consumer organization ADR. Result of this research states following remarks as solution First, consumers from Seoul and Gyeonggi area is the only people who use ADR in Non-Government Consumer organization, so other local governments need to concentrate on consumers from rural area to take advantage of the service. Second, low activity of ADR and legal procedure support compare to other services provide from Non-Government Consumer organization. Third, statistic shows that employees from Non-Government Consumer organization recognize importance of consumer's ADR and government's support as well as enforcement of law. Forth, the preparation of Consumer ADR in Non-Government Consumer organization, selecting committee is the most important procedures are reinforce human resource, improvement of organization structure. Fifty, order to establish Consumer ADR in Non-Government Consumer organization, recruit professional manpower is the priority and financial support is also important. All these result would help improve the activity of ADR in Non-Government Consumer organization, which will lead the organization to be more professionalize, globalize and able to segment the market. Further more, Non-Government Consumer organization would develop better ways to take itself to another level to provide better service. Also, create an institution that will help consumer's dispute and legal procedure. It will prevent future victims and protect consumer's right.

Effects of Satisfaction Level of Doctors from Five University Hospitals on Organization Commitment Level (5개 대학병원들의 의사만족도가 조직몰입도에 미치는 영향)

  • Kim, Jang-Mook;Han, Ju-Rang;Sung, Dong-Hyo
    • The Korean Journal of Health Service Management
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    • v.8 no.3
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    • pp.1-11
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    • 2014
  • The present study aimed to survey doctors working in five university hospitals about internal customer satisfaction and organization commitment level in order to identify casual relationships through structure equations. According to the analysis, organization management had the biggest impact on internal customer satisfaction level, and the sooner the factor was named personnel, leadership, job, and compensation, the bigger the impact it had on the level. The research model was generally found to be good in terms of goodness of fit, considering the value of $x^2$ calculated as 103.314, the degrees of freedom of 38, GFI 0.924, AGFT 0.868, NFI 0.888, CFI 0.925, and RMSEA 0.086. In conclusion, the internal customer satisfaction level of doctors was significantly proportionate to organization commitment by means of their general satisfaction level, while also being directly proportionate to organization commitment (p<0.05). Meanwhile, statistical significance could not be found when measuring the effects of the doctors' basic characteristics on the levels of internal customer satisfaction and general satisfaction in hospitals.

Control software for temperature sensors in astronomical devices using GMT SDK 1.6.0

  • Kim, Changgon;Han, Jimin;Pi, Marti;Filgueira, Josema;Cox, Marianne;Roman, Alfonso;Molgo, Jordi;Schoenell, William;Kurkdjian, Pierre;Ji, Tae-Geun;Lee, Hye-In;Pak, Soojong
    • The Bulletin of The Korean Astronomical Society
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    • v.44 no.2
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    • pp.78.2-78.2
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    • 2019
  • The temperature control of a scientific device is essential because extreme temperature conditions can cause hazard issues for the operation. We developed a software which can interact with the temperature sensor using the GMT SDK(Giant Magellan Telescope Software Development Kit) version 1.6.0. The temperature sensor interacts with the EtherCAT(Ethernet for Control Automation Technology) slave via the hardware adapter, sending and receiving data by a packet. The PDO(Process Data Object) and SDO(Service Data Object), which are the packet interacts with each EtherCAT slave, are defined on the TwinCAT program that enables the real-time control of the devices. The user can receive data from the device via grs(GMT Runtime System) tools and log service. Besides, we programmed the software to print an alert message on the log when the temperature condition changes to certain conditions.

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