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http://dx.doi.org/10.12811/kshsm.2014.8.3.001

Effects of Satisfaction Level of Doctors from Five University Hospitals on Organization Commitment Level  

Kim, Jang-Mook (Graduate School of Healthcare Management and Policy, The Catholic Institute for Health Management Research, The Catholic University of Korea)
Han, Ju-Rang (Department of Nursing, Seojeong University of Korea)
Sung, Dong-Hyo (St.Paul's Hospital, The Catholic University of Korea)
Publication Information
The Korean Journal of Health Service Management / v.8, no.3, 2014 , pp. 1-11 More about this Journal
Abstract
The present study aimed to survey doctors working in five university hospitals about internal customer satisfaction and organization commitment level in order to identify casual relationships through structure equations. According to the analysis, organization management had the biggest impact on internal customer satisfaction level, and the sooner the factor was named personnel, leadership, job, and compensation, the bigger the impact it had on the level. The research model was generally found to be good in terms of goodness of fit, considering the value of $x^2$ calculated as 103.314, the degrees of freedom of 38, GFI 0.924, AGFT 0.868, NFI 0.888, CFI 0.925, and RMSEA 0.086. In conclusion, the internal customer satisfaction level of doctors was significantly proportionate to organization commitment by means of their general satisfaction level, while also being directly proportionate to organization commitment (p<0.05). Meanwhile, statistical significance could not be found when measuring the effects of the doctors' basic characteristics on the levels of internal customer satisfaction and general satisfaction in hospitals.
Keywords
Internal Customer Satisfaction Level; Organization Commitment Level; Basic Characteristics; Organization Management;
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Times Cited By KSCI : 2  (Citation Analysis)
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