• KSII Transactions on Internet and Information Systems (TIIS)
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• 제9권3호
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• pp.843-871
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• 2015

Cloud computing evolve as a cost effective business model for IT companies to focus on their core business without perturbing on infrastructure related issues. Hence, major IT firms and Small & Medium Enterprises (SME) are adopting cloud services on rental basis from cloud providers. Cloud Service level agreements (SLA) act as a key liaison between consumers and providers on renting Anything as a Service (AaaS). Design of such an agreement must aim for greater profit to providers as well as assured availability of services to consumers. However in reality, cloud SLA is not satisfying the parties involved because of its inherent complex nature and issues. Also currently most of the agreements are unilateral to favour the provider. This study focuses on comprehensive, 360-degree survey on different aspects of the cloud service agreements. We detailed the life cycle of SLA based on negotiation, different types of SLA, current standards, languages & characteristics, metrics and issues involved in it. This study will help the cloud actors to understand and evaluate the agreements and to make firm decision on negotiation. The need for standardized, bilateral, semantic SLA has also been proposed.

• 조명전기설비학회논문지
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• 제16권6호
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• pp.109-118
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• 2002

정보화 사회가 급속히 확산됨에 따라 국내외 비즈니스 환경 역시 급변하고 있다. 또한 분명한 서비스 품질 향상과 신뢰성의 확보를 위하여 국내외 IDC 사업자는 SLAs(Service Level Agreements) 제도를 시행 또는 추진하고 있다. 인터넷 서버, 계통 및 UPS등에 의한 전원품질은 인터넷 서비스 품질을 결정짓는 주요한 요소의 하나가 되고 있다. 따라서 본 논문에서는 국내 IDC의 고조파 실태를 측정 분석하였고, 다상화(Multi-Phase)를 통한 고조파 저감 효과를 검증하였다.

• 한국콘텐츠학회지
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• 제13권1호
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• pp.58-61
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• 2015

• 한국조명전기설비학회:학술대회논문집
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• 한국조명전기설비학회 2002년도 학술대회논문집
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• pp.133-138
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• 2002

정보화 사회가 급속히 확산됨에 따라 국내외 비즈니스 환경 역시 급변하고 있다. 또한 분명한 서비스 품질 향상과 신뢰성의 확보를 위하여 국내외 IDC 사업자는 SLAs(Service Level Agreements) 제도를 시행 또는 추진하고 있다. 인터넷 서버, 계통 및 UPS등에 의한 전원품질은 인터넷 서비스 품질을 결정짓는 주요한 요소의 하나가 되고 있다. 따라서 본 논문에서는 국내 IDC의 고조파 실태를 측정 분석하였고, 다상화(Multi-Phase)를 통한 고조파 저감 효과를 검증하였다.

• 한국인터넷방송통신학회논문지
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• 제13권4호
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• pp.229-237
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• 2013

최근 SOA와 클라우드 컴퓨팅 기반의 IT 서비스에 대한 수요가 증가하면서 서비스 당사자들 간에 SLA(Service Level Agreement, 서비스 수준 협약)에 대한 관심이 증대되고 있다. 통상 SLA는 자연어로 작성된 종이 계약서이다. 상업용 SLA 관리 툴에서 사용하는 SLA는 절차적 언어를 사용하여 계약서 내용을 애플리케이션 안에 암시적으로 구현된다. 이는 SLA 자동화 작업을 어렵게 한다. 또한 계약시스템에 대한 유지관리를 어렵게 하고 새로운 계약 요구사항을 적용하기 위해서는 소스 코드에 대한 광범위한 수정 작업이 뒤따른다. SLA 유지관리 과정에서 발생하는 문제의 근본 원인은 동일한 SLA가 문서형과 실행형으로 이원화 되어 있다는 것이다. 본 논문에서는 이러한 현행 SLA 관리의 문제점을 개선하기 위해서 능동형 SLA(ASLA : Active Service Level Agreement)를 기반으로 하는 능동형 SLM(ASLM : Active Service Level Management) 시스템을 제안한다. 이 시스템에서는 이원화된 SLA 처리 및 관리 과정이 능동형 SLA(ASLA)의 도입으로 일원화될 수 있음을 보였다.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2002년도 ITC-CSCC -2
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• pp.1074-1077
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• 2002

This paper proposes an adaptive pricing system with scheduling to balance the demand for contents and to realize an effective use of resources in contents delivery networks. In the proposed adaptive pricing system, the table of the service levels and prices (tariff) is shown to each user at the start of service and each user chooses one of the service classes. These prices are decided adaptively reflecting the congestion state of the networks. Then, by the proposed scheduling algorithm, these requests are scheduled so as to keep the service level agreements completely.

• 한국IT서비스학회지
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• 제21권3호
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• pp.43-61
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• 2022

With the development of information technology, IT-based services in public administration has become more indispensable. As a result, the importance of IT maintenance projects to improve the efficiency of IT services and secure service levels is growing. Due to the nature of IT maintenance projects on local government, which mainly involve small and medium-sized IT companies in the region, business participating companies often do not have an appropriate methodology for service quality management. To solve this situation, the government has prepared a service level agreements (SLAs) that can be applied to IT maintenance projects. However, most local governments do not use SLAs for IT maintenance projects. As a result, various problems such as failure of the IT maintenance project or deterioration of quality are occurring Thus, this paper suggested major indexes to evaluate which service factors affect the efficient operation of information systems and the improvement of service quality in IT maintenance projects of local governments and analyzed the importance of indexes based on AHP method. Using this research method, this study found the theoretical implications on the outsourcing service of IT maintenance.

• Journal of Communications and Networks
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• 제8권2호
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• pp.241-252
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• 2006

Traditional service-level agreements (SLAs), defined by average delay or packet loss, often camouflage the instantaneous performance perceived by end-users. We define a set of metrics for service availability to quantify the performance of Internet protocol (IP) backbone networks and capture the impact of routing dynamics on packet forwarding. Given a network topology and its link weights, we propose a novel technique to compute the associated service availability by taking into account transient routing dynamics and operational conditions, such as border gateway protocol (BGP) table size and traffic distributions. Even though there are numerous models for characterizing topologies, none of them provide insights on the expected performance perceived by end customers. Our simulations show that the amount of service disruption experienced by similar networks (i.e., with similar intrinsic properties such as average out-degree or network diameter) could be significantly different, making it imperative to use new metrics for characterizing networks. In the second part of the paper, we derive goodness factors based on service availability viewed from three perspectives: Ingress node (from one node to many destinations), link (traffic traversing a link), and network-wide (across all source-destination pairs). We show how goodness factors can be used in various applications and describe our numerical results.

• 아태비즈니스연구
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• 제9권4호
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• pp.157-180
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• 2018

This paper empirically analyzes how working conditions of employees and executives affect Korean companies' survival. To this end, a survival analysis based on the accelerated failure time model is conducted from the end of December 2012 to the end of September 2018 on the 2012 year-end financial data for corporations whose common stocks have ever been listed either in the KOSPI market or in the KOSDAQ market with fiscal year ending at the end of December. The analysis shows that the average wage level per employee and the number of executives relative to the number of employees threaten while the average duration of service for female employees prolongs firm survival. Here, the average wage level per employee has turned out to worsen firm survivability regardless of the gender of employees in question while the average duration of service improves firm survivability only in case the employees are female: the average duration of service for male employees or the entire employees has turned out not to have any statistically significant influence on firm survival. The average compensation per executive and the percentage of temporary employees have turned out not to have any statistically significant influence on firm survival while the percentage of female employees has shown statistically significant positive influence on firm survival in some, although not all, models employed in our study. These results are expected to be a good reference in the course of our reaching agreements regarding the improvement of working conditions either between firms and employees or among the members of the entire society.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제9권8호
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• pp.2840-2853
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• 2015

A major challenge in network service providers is to provide adequate resources in service level agreements based on forecasts of future demands. In this paper, we address the problem of capacity provisioning in a network subject to demand uncertainty such that a network coded multicast is applied as the data delivery mechanism with limited budget to purchase extra capacity. We address some particular type of uncertainty sets that obtain a tractable constrained capacity provisioning problem. For this reason, we first formulate a mathematical model for the problem under uncertain demand. Then, a robust optimization model is proposed for the problem to optimize the worst-case system performance. The robustness and effectiveness of the developed model are demonstrated by numerical results. The robust solution achieves more than 10% reduction and is better than the deterministic solution in the worst case.