• Title/Summary/Keyword: Service Industry Workers

Search Result 284, Processing Time 0.022 seconds

The Effects of GWP Organization Culture on Need for Achievement, Job Satisfaction, and Job Performance - Comparison Analysis of Workers in Manufacturing, Service, and Finance Industries - (GWP 조직문화가 성취욕구, 직무만족, 직무성과에 미치는 영향 - 제조, 서비스, 금융업 종사자 간 비교 분석 -)

  • Shin, Hyo-Jin;Ko, Young-Hee
    • Management & Information Systems Review
    • /
    • v.34 no.2
    • /
    • pp.39-65
    • /
    • 2015
  • This study is the empirical analysis of the effects of GWP organization culture on need for achievement, job satisfaction, and job performance. For this analysis, among the major companies that have been selected as good corporates to work (GWP), the survey was conducted by targeting the employees in manufacturing/service/finance industries and the comparison analysis is on the relationship between the effects and variables of the GWP organization culture are effected the professionals in the industries. As for the results of the studies, firstly, in manufacturing industry, GWP organization culture has significant impacts on need for achievement(+) and job satisfaction(+) and does not have significant effects on job performance. Also, need for achievement has significant effects on job satisfaction(+) and job performance(+) and job satisfaction has significant effects on job performance(+). Secondly, GWP organization culture in service industry has significant effects on need for achievement(+) and job satisfaction(+) but does not have significant effects on job performance. Need for achievement has significant effects on job satisfaction(+) but does not have significant effects on job performance and job satisfaction does not have significant effects on job performance. Lastly, GWP organization culture in finance industry has significant effects on need for achievement(+), job satisfaction(+), and job performance(-) and need for achievement has significant effects on job satisfaction(+) and job performance(+) and job satisfaction has significant effects on job performance(+). Based on the results of the analysis, this study suggests the meanings and implications on the similarities and differences on how GWP organization culture affects employees in different industries.

  • PDF

Tourism Industry and the Multidimensionality of Emotional Labor in Mexico (멕시코의 관광산업과 감정노동의 다차원성)

  • Joo, Jong-Taick
    • Iberoamérica
    • /
    • v.22 no.1
    • /
    • pp.73-109
    • /
    • 2020
  • In the tourism industry, emotional labor-related problems are highly likely because workers cannot avoid frequent face-to-face contacts with customers. Emotional labor, however, is not always recognized in the same pattern by every worker in similar situations. As can be see in this research, emotional labor appears to vary depending on individual characteristics and sociocultural and economic conditions. In fact, there are so many factors affecting emotional labor, and the level of influence concerning these factors can vary depending on when and where they are. Psychological and mental pains and stress from emotional labor depend on a number of factors. The expression of emotional labor, depending on age, length of employment and gender, shows a clear difference. In particular, for those who are planning to participate in international labor migration to the United States in the future, emotional labor was often not recognized as a serious problem or rather a positive social and cultural experience. In fact, there are various types of tourism workers in Oaxaca, and their experiences vary greatly depending on individual and economic and sociocultural environments. The emotional labor of the workers in the tourism sector of Oaxaca also has various forms depending on various conditions. Positive or negative perceptions and consequences of emotional labor vary depending on the circumstances of the individual and working conditions. In other words, socioeconomic conditions, individual personality or experiences, sociocultural characteristics, and autonomy in the workplace, have a significant impact. As a result, the forms and effects of emotional labor expressed and understood by tourism workers vary considerably and may vary depending on the situations. Considering these problems, the way emotional labor emerges is greatly influenced by sociocultural or personal factors as well as economic factors. In addition, rather than considering the existence and seriousness of emotional labor as given depending on the nature of a particular industry or work, it should also be recognized that the expression of emotional labor differ considerably from individual to individual. Also, the seriousness of problems caused by emotional labor can be diversified. In this sense, it is necessary to clearly understand the meanings of the dynamism, diversity and multidimensionality of emotional labor from a new perspective.

A study on oral health state of immigrant workers with DMFT-index (외국인 이주 노동자의 구강건강관리 실태 및 우식경험영구치지수)

  • Kim, Ju-Yeong;Jung, Myung-Hee
    • Journal of Korean society of Dental Hygiene
    • /
    • v.7 no.2
    • /
    • pp.123-133
    • /
    • 2007
  • This document is about immigrant worker who use counseling office for human rights in the Daegu Gumin Church. We researched their oral health state so that we can understand their situation and support them properly. General characteristics of study subjects, habits related to oral health, the oral examination and treatment clinic, participated in oral heath education program were studied by designed administered questionaire. And decay, filling(treatment teeth), missing tooth(lost teeth by dental-caries)was counted by oral examination, and calculated DMFT-index. This study was done from the July, 9, 2006 to Aug. 8, 2006. In a total of 289 immigrant worker, 77.9% of them were men and 22.1% of them were women. 55.7% of their salary was from 1,000,000 won to 1,500,000 won and most of them were working for a fiber industry. Many of them are living in korea for more then three years. DMFT index for men was 2.77 and for women was 4.06 so average of DMFT index was 3.06. 46.7% of them said that they are healthy in oral health state. The question for having difficulty using dental clinic in korea, 65.1% of them said "it is difficult". First reason was a communication problem and second was time. Most of them didn't have a oral health education but 85.1% of them said that they are looking forward to attending oral health education. Immigrant worker had better DMFT index then that of korean blue color worker. But still it is quite difficult for them using dental clinic in korea also cost. It is necessary to support them properly that medical insurance system, medical facilities of quality, medical insurance subscriber beside, made by their language, manual for them. At once, medical service improvement a policy is necessary for immigrant worker in korea.

  • PDF

A Study on the Knowledge Management System based on Job Standards of Social Worker in Elderly Care Facilities (노인요양시설의 사회복지사 직무 표준 기반의 지식관리 시스템에 관한 연구)

  • Lee, Tae-Hi;Park, Koo-Rack;Kim, Dong-Hyun
    • Journal of the Korea Convergence Society
    • /
    • v.8 no.11
    • /
    • pp.71-76
    • /
    • 2017
  • Our society is showing rapid growth throughout the industry, but it is in the era of nuclear family and aging. Due to the elderly, the demand for social welfare services such as medical treatment services tends to increase sharply. However, duties of senior citizens and social workers engaged in related medical care facilities are not clearly identified, and job stress has occurred and the degree of job satisfaction is extremely low. Therefore, in this paper, in relation to the social worker's duties of elderly nursing home care facilities, in practicing welfare services, knowledge base that was convergence with duties so that you can focus on service according to better environment and standardized procedures To provide a management system. Through the proposed system, social workers are expected to be able to improve work satisfaction by quickly grasping operations and escaping from job stress through their own development and information sharing.

The Effect of the Concentration of Hotel Employees on Job Performance Mediating effect of self-efficacy (호텔종사자의 전공학습이 직무성과에 미치는 영향 자기 효능감의 매개효과)

  • Jung, Young Mi
    • Journal of Digital Convergence
    • /
    • v.15 no.3
    • /
    • pp.147-155
    • /
    • 2017
  • The purpose of this study is to conducted on hotel workers. The results of this study are as follows. First, the relationship between self - efficacy and job performance of employees was analyzed. We distributed 300 questionnaires to domestic L hotel employees. A total of 250 questionnaires were retrieved and 233 copies were used for the final analysis, except for 17 unfair questionnaires. The results showed that hotel workers had a positive influence on self - efficacy. Self - efficacy played a role in the relationship between majors' learning and job performance. Based on the results of the research, we develop an industry-university linkage program. Practical majors will increase the workplace adaptability of employees. And the self - efficacy of the employees will be increased to affect the job performance. In the future, I hope that research on the self-efficacy of hotel employees and post-employment job performance will be carried out in the future.

Improvement of Safety Management and Plan by Comparison Analysis of Construction Technology Promotion Act(CTPA) and Occupational Safety and Health Act(OSHA) in Construction Field (건설기술진흥법과 산업안전보건법 비교분석을 통한 건설업 안전관리 및 계획의 개선방안)

  • Kim, Si Ouk;Yoon, Young Geun;Oh, Tae Keun
    • Journal of the Korean Society of Safety
    • /
    • v.36 no.4
    • /
    • pp.37-46
    • /
    • 2021
  • According to the Korean Statistical Information Service, the number of fatal occupational accidents per 100,000 workers is the highest in Korea, among all the OECD countries. The safety of construction workers is managed by the construction technology promotion act (CTPA) and the occupational safety and health act (OHSA). A review of the current safety management laws is required to improve them for the construction industry, where the numbers of accidents and deaths are constantly increasing. Accordingly, the aim of this study was to identify the problems in unclear business areas through comparison and analysis of the CTPA and OHSA guidelines and establish effective site-dependent construction safety management plans. The overlapping safety and health management terms and tasks of organizations were derived along with identifying the overlapping items of the safety management and hazard and risk prevention plans. Based on these results, several improvements for the design stage, safety cost, and safety education have been suggested in this paper. In addition, an improved model based on the integration and an optimized compromise between these two laws for safety management in areas where many accidents have occurred in recent years has been reported here.

Cases of health care services for the elderly using IT technology and future development directions (IT 기술을 활용한 노인돌봄서비스 사례 및 개발 동향)

  • Kim, Han-byeol;Kim, Ji-hong;Lee, Sung-mo;Choi, Hun
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
    • /
    • 2022.10a
    • /
    • pp.496-498
    • /
    • 2022
  • With the prolonged spread of the new coronavirus infection worldwide and the entry of the super-aged society, smart health care, which combines IT technology for senior health care and the health care industry, is emerging as a solution to the aging problem. The development of non-face-to-face care services using Ai is on a global trend, not in some countries, and the form of care services for the elderly using AI artificial intelligence technology is changing rapidly. The convenience of AI-based care services for the elderly is expected to be highlighted, and the technology and market are expected to develop significantly. As the number of single-person households is increasing, the shortage of welfare workers for the elderly is emerging as a social issue. It is presented as a vision to solve long-term social problems such as the labor shortage of elderly care workers as well as the advantages of convenient care services using IT technology. Therefore, we would like to propose the development direction of care services for the elderly as a case study of care services for the elderly and a countermeasure against the super-aging age.

  • PDF

A Study on the Improvment of Safety and Health Education for Korea Post Workers (공영우편업 종사자 대상 안전보건교육의 실효성 제고에 관한 연구)

  • Hyungoo Lee;Taekeun Oh
    • The Journal of the Convergence on Culture Technology
    • /
    • v.9 no.6
    • /
    • pp.849-854
    • /
    • 2023
  • The Korea Post is providing postal, savings, and insurance services to the public. Although it has been automated due to the development of the industry, the risk of industrial accidents is high. Safety and health education should be effectively conducted to reduce industrial accidents. In this study, a survey was conducted for postal service workers. As a result, there was a tendency to prefer instructors with technical experience and professional qualifications, and increasing direct participation training through on-site inspection and audio-visual training and hands-on training were found to be helpful. analyzed. Based on this, an efficient safety and health education plan was presented to improve safety and health awareness, and it can be used as a basic data

Analyzing the Operational Differences of Foodservice Center for Homebound elderly by the Presence of the Dietitian (영양사 유무에 따른 재가노인 급식서비스 제공기관의 실태 분석)

  • Jeong, Hyeon-Yeong;Yang, Il-Seon;Chae, In-Suk;Lee, Hae-Yeong
    • Journal of the Korean Dietetic Association
    • /
    • v.10 no.2
    • /
    • pp.197-204
    • /
    • 2004
  • The purposes of this study was to analyze the operational difference of foodservice center for homebound elderly by the presence of the dietitian. The questionnaire was developed to measure all variables for menu management and distributed to 103 meal service centers in charge of congregate meal service program and 57 centers for home-delivered meal service program. The data of 160 centers in charge of congregate meal service and home-delivered service centers were usable for analysis. Statistical data analysis was completed using the SAS 8.1 package program for descriptive analysis and chi-square test. Only 21.9% meal service centers had dietitians, what is more, they were not professionals who did menu management but foodservice managers, volunteers, cook or social workers. The current foodservice programs for the homebound elderly were operated without professional. In the part of menu managemet, dietitians were more actively involved in menu planning in the elderly foodservice center in the presence of the dietitians. The performance level of healthcare service was not significantly different, but the nutrition education in the elderly foodservice center with the dietitians was more frequently performed than that without the dietitians(p<0.05). In the food purchasing and food production management, the significant differences were shown that in the elderly foodservice centers in the presence of the dietitians, the proportion of the contract purchasing was significantly higher than that of direct purchasing(p<0.01). In food sanitary management, the significant differences were not shown in the part of management of keeping meal for identifying the cause of food-borne illness and left-over, but the sanitation education for the foodservice employees was performed more frequently by the presence of the dietitians(p<0.01). In conclusion, the foodservice management was more systematically conducted in the elderly foodservice centers in the presence of the dietitians than that without dietitians. The elderly foodservice program has offered the health-related support for homebound elderly. Although there were several problems in elderly foodservice management, the program delivered well-targeted, effective, and efficient nutrition services and wide range of supportive service to the at-risk older population. It needs to be managed by professional for the improvement in the elderly foodservice.

  • PDF

The Change of Industrial Distribution Pattern by Worker Status Classification : Busan, 1994~2004 (종사상 지위분류에 따른 산업분포변화: 부산, 1994~2004)

  • Kang, In-Joo;Nam, Kwang-Woo
    • Journal of the Korean Association of Geographic Information Studies
    • /
    • v.10 no.4
    • /
    • pp.111-121
    • /
    • 2007
  • Diagnosis and Prediction of urban industrial structure is a key subject for establishment of sustainable urban development plan. By this time, studies of industry-related urban spatial structure have been concentrated on measurement of space distribution by industry type mainly using data about urban industries or total worker numbers. Now, status of workers become an important issue so this study analyzed qualitative change of urban industrial structure in the view of space using work status classification system. For that, data for work status in 1994 and 2004 were collected in towns and villages, and space analysis units were coincided based on change data between 1994 and 2004. Then, it analyzed spatial distribution pattern of employment through qualitative standard called work status using GIS. The analysis results by work status type of Busan industrial structure in GIS circumstance were as below. First, traditional labor intensive industries met a limit and service and wholesale/retail sale industries went to be poor livelihood. Therefore, Busan's employment rate should be decreased and worker numbers were statistically increased, however, irregular and non-wage workers were suddenly increased. So, it was determined that the quality of employment in Busan area came down. Second, a traditional downtown area has dwindled; on the other hand, employment has been increased in new town or new industrial complex and in the area developed services rather than the manufacturing industry. It is expected that the result of this study may be meaningful as data to prepare for longterm industrial development plan through qualitative evaluation called work status as well as to make behavior pattern of industrial structure which is basis of urban development.

  • PDF