• Journal of the Korean Operations Research and Management Science Society
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• v.36 no.4
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• pp.29-41
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• 2011

As industires are evolving into a more advanced type industrial system, service economy has been more emphasized. But with the expansion of the service economy, the failure of the service has also increased. Customers flee caused by the service failure leads to from simple problems like financial loss to serious problems like damaging corporate image. Therefore, if possible, the system providing defect-free service should be established. If this is not possible, preventive measures should be taken in order to minimize the failure. The study as a tool to prevent service failure presents the concepts "service error matrix." And to confirm whether this idea is practical or not, this study investigated the hotel, one of the leading service industries, about actually occurring service failure and applied to service error matrix suggested in this study. Finally service blueprint and Poka-yoke are completed in order to reduce service failure of Y hotel which was the object of the interview for this study.

• International Journal of Internet, Broadcasting and Communication
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• v.7 no.2
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• pp.73-78
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• 2015

Touch panel is mainly applied to pressure type touch panel but it occur a low recognition rate and error during long-term use. So, it is partly applied to capacitive touch panel to compensate for these problems but it also can occur a same problems via pollutions. Touch technology has developed a various method but it is not used because of high costs and difficult installation process. So, in this paper, we proposed an input method of touchless panel using IrDA matrix. This method is conducted using an IrDA Matrix composed of depth sensor. It is possible to offer a various contents for multi user. The proposed technology need a development of a high sensitivity sensing method and high-speed processing method of position information for Seamless operation control. And, it is required high-precision drive technology. Also, we proposed a Seamless user recognition for interactive contents service through a touchless panel using IrDA matrix.

• Journal of the Korean Society of Industry Convergence
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• v.27 no.2_2
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• pp.343-356
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• 2024

Super app is an application that provides a variety of services in a unified interface within a single platform. With the acceleration of digital transformation, super apps are becoming more prevalent. This study aims to suggest service enhancement measures by analyzing the user review data before and after the transition to a super app. To this end, user review data from a payment-based super app(Shinhan Play) were collected and studied via topic modeling. Moreover, a matrix for assessing the importance and usefulness of topics is introduced, which relies on the eigenvector centrality of the inter-topic network obtained through topic modeling and the number of review recommendations. This allowed us to identify and categorize topics with high utility and impact. Prior to the transition, the factors contributing to user satisfaction included 'payment service,' 'additional service,' and 'improvement.' Following the transition, user satisfaction was associated with 'payment service' and 'integrated UX.' Conversely, dissatisfaction factors before the transition encompassed issues related to 'signup/installation,' 'payment error/response,' 'security authentication,' and 'security error.' Following the transition, user dissatisfaction arose from concerns regarding 'update/error response' and 'UX/UI.' The research results are expected to be used as a basis for establishing strategies to strengthen service competitiveness by making super app services more user-oriented.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.15 no.1
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• pp.343-364
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• 2021

In the 5G era, the communication networks tend to be ultra-densified, which will improve the accuracy of indoor positioning and further improve the quality of positioning service. In this study, we propose an indoor three-dimensional (3D) dynamic reconstruction fingerprint matching algorithm (DSR-FP) in a 5G ultra-dense network. The first step of the algorithm is to construct a local fingerprint matrix having low-rank characteristics using partial fingerprint data, and then reconstruct the local matrix as a complete fingerprint library using the FPCA reconstruction algorithm. In the second step of the algorithm, a dynamic base station matching strategy is used to screen out the best quality service base stations and multiple sub-optimal service base stations. Then, the fingerprints of the other base station numbers are eliminated from the fingerprint database to simplify the fingerprint database. Finally, the 3D estimated coordinates of the point to be located are obtained through the K-nearest neighbor matching algorithm. The analysis of the simulation results demonstrates that the average relative error between the reconstructed fingerprint database by the DSR-FP algorithm and the original fingerprint database is 1.21%, indicating that the accuracy of the reconstruction fingerprint database is high, and the influence of the location error can be ignored. The positioning error of the DSR-FP algorithm is less than 0.31 m. Furthermore, at the same signal-to-noise ratio, the positioning error of the DSR-FP algorithm is lesser than that of the traditional fingerprint matching algorithm, while its positioning accuracy is higher.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.14 no.7
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• pp.3057-3075
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• 2020

End-to-end network delay plays an vital role in distributed services. This delay is used to measure QoS (Quality-of-Service). It would be beneficial to know all node-pair delay information, but unfortunately it is not feasible in practice because the use of active probing will cause a quadratic growth in overhead. Alternatively, using the measured network delay to estimate the unknown network delay is an economical method. In this paper, we adopt the state-of-the-art matrix completion technology to better estimate the network delay from limited measurements. Although the number of measurements required for an exact matrix completion is theoretically bounded, it is practically less helpful. Therefore, we propose an online adaptive sampling algorithm to measure network delay in which statistical leverage scores are used to select potential matrix elements. The basic principle behind is to sample the elements with larger leverage scores to keep the traits of important rows or columns in the matrix. The amount of samples is adaptively decided by a proposed stopping condition. Simulation results based on real delay matrix show that compared with the traditional sampling algorithm, our proposed sampling algorithm can provide better performance (smaller estimation error and less convergence pressure) at a lower cost (fewer samples and shorter processing time).

• The Journal of the Korea institute of electronic communication sciences
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• v.11 no.5
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• pp.459-464
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• 2016

The mobile communication service is widely used and the repeaters is rapidly increasing because of the extending service areas. we propose a new Signed CMA(: Constant Modulus Algorithm) algorithm for ICS(: Interference Cancellation System) as a larger service area of mobile communication service. The proposed Signed CMA algorithm improved performances by adjusting step size values. We showed that the proposed algorithm could improve the Mean Square Error(: MSE) performance of Signed CMA. MATLAB(: Matrix Laboratory) is employed to analyze the proposed algorithm and to compare it with the experimental results. At the convergence of 1000 iteration state, the MSE(: Mean Square Error) performance of the proposed Signed CMA algorithm with step size of 0.0065 is about 5 dB better than the conventional CMA algorithm.

• Journal of the Korea Society of Computer and Information
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• v.25 no.9
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• pp.143-150
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• 2020

The purpose of this study is to investigate the human error of bodyguards caused in the process of performing access control activities between security missions, focusing on multiple risk cases, and to suggest countermeasures accordingly. To verify this, after arranging the sequence of events in a time series, the VTA technique and Why-Why analysis technique that can easily identify the problem centered on the variable node were used. In addition, environmental factors and personal factors that cause human errors were extracted through M-SHEL Metrix. As a result of analyzing multiple risk cases through such a method, the security environment factors that cause access control accidents include lack of time (impatience), prejudice against visitors, intensive work methods, lack of security management, unattended travel, and familiar atmosphere. (Relaxation), formal work activities, convenience provision, and underestimation were surveyed. In addition, human errors caused by personal security guards were investigated as low alertness, formal work, negligence of inspection, and comfortable coping.

• Journal of Navigation and Port Research
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• v.38 no.2
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• pp.121-126
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• 2014

This paper suggests a new algorithm to provide low-cost GPS modules with DGPS service, which corrects the error vector in the already-calculated position by projecting range corrections to position domain using the observation matrix calculated from the satellite elevation and azimuth angle in the NMEA GPGSV data. The algorithm reduced the horizontal and vertical RMS error of U-blox LEA-5H module from 1.8m/5.8m to 1.0m/1.4m during the daytime. The algorithm has advantage in improving the performance of low-cost module to that of DGPS receiver by a software update without any correction in hardware, therefore it is expected to contribute to the vitalization of the future high-precision position service infrastructure by reducing the costumer cost and vender risk.

• International Journal of Contents
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• v.14 no.1
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• pp.39-44
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• 2018

Today, cars have developed into intelligent automobiles that combine advanced control equipment and IT technology to provide driving assistance and convenience to users. These vehicles provide infotainment services to the driver, but this does not improve the safety of the driver. Accordingly, V2X communication, which forms a network between a vehicle and a vehicle, between a vehicle and an infrastructure, or between a vehicle and a human, is drawing attention. Therefore, various techniques for improving channel estimation performance without changing the IEEE 802.11p standard have been proposed, but they do not satisfy the packet error rate (PER) performance required by the C-ITS service. In this paper, we analyze existing channel estimation techniques and propose a new channel estimation scheme that achieves better performance than existing techniques. It does this by applying the updated matrix for the data pilot symbol to the construct data pilot (CDP) channel estimation scheme and by further performing the interpolation process in the frequency domain. Finally, through simulations based on the IEEE 802.11p standard, we confirmed the performance of the existing channel estimation schemes and the proposed channel estimation scheme by coded PER.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.15 no.12
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• pp.4584-4599
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• 2021

In IEEE 802.11p-based wireless access in vehicular environments (WAVE) communication systems, channel estimation (CE) is one of the important issues to provide stable communication service. It is hard to apply conventional CE schemes based on data pilot to real systems, because error propagation occurs in high mobility and modulation order environments, resulting in degrading the CE performance. In this paper, we propose one data pilot using multiple receive antennas (ODPM) CE scheme based on the weighted sum using update matrix (WSUM) with time-domain averaging (TDA) to overcome this problem. Within the process of WSUM-TDA in the proposed scheme, the maximum ratio combining (MRC) technique is applied so as to create more accurate one data pilot. Moreover, a new reliability test criterion is proposed as the fashion of utilizing MRC, which makes it possible to apply selective TDA that guarantees performance improvement. In simulation results, the packet error rate (PER) performance of the proposed ODPM is compared with that of conventional CE methods and its superiority is demonstrated.