• Title/Summary/Keyword: Service Efficiency Index

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An Efficiency Comparison of Container Terminals in Korea and China by Using Super Efficiency-DEA and Malmquist Productivity Index (Supper Efficiency DEA와 Malmquist 생산성 지수를 활용한 한·중 컨테이너터미널의 효율성 비교)

  • Zheng, Xue-Bin;Kim, Yul-Seong
    • Journal of Korea Port Economic Association
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    • v.32 no.3
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    • pp.1-20
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    • 2016
  • The objective of this study was to select world top 20 major container terminals that belong to Korea and China as comparison units to analyze their efficiency and productivity trend. Super Efficiency Data Envelopment Analysis(SE-DEA) and Malmquist Productivity Index(MPI) models were applied to this study. Compared with previous studies, we narrowed down the scope of the comparison units to terminals and conducted more detailed analysis to present more meaningful implications to the actual operation. The different result from existing studies, SE-DEA analysis implied that the major terminals of Busan New Port showed similar efficiency and productivity with China's terminals. In MPI analysis, the average index of Korean and China's terminals is 1.051 and 1.049. The analysis indicates that the productivity was improved 5.1% and 4.9% annually. From 2012 to 2015, the average terminal TCI index of South Korea and China were 1.032 and 1.0318-the main factor which influences MPI. This means improving productivity mainly rely on investment in new equipment and technology upgrades rather than improve operational efficiency over the past few years. Future management decisions should consider more aggressive marketing to increase the volume and improve operational efficiency to enhance productivity. Further research should apply the overall efficiency of the methodology considering the financial diversification, terminal capacity, service levels, and other factors.

Case Study on the Jeollabuk-do Local Water Supply Efficiency by using DEA and Malmquist Index (DEA 및 맘퀴스트 지수를 이용한 전라북도 지방상수도 효율성 사례분석)

  • Choi, Kyoung-Ho;Cho, Jung-Keun
    • Journal of Digital Convergence
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    • v.12 no.12
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    • pp.571-580
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    • 2014
  • Korea's water supply efficiency is low, due to weak industrial structure, such as small scale, regional disparities in the management and services, unreasonable problem in a use and management of interregional water resources. This study investigated changes in the productivity of Jeollabuk-do local water supply service by using analysis of efficiency by data envelopment analysis and Malmquist Index Analysis. As a result, 6 office is showed that the value of scale efficiency is 1 and productivity index per gun in mainly seemed below average. Therefore these offices should strive to increase their productivity. This study is differentiated from earlier studies in the aspect of measuring change of productivity by not only DEA but also Malmquist productivity analysis. Therefore it will contribute to increase productivity of water supply in Jeollabuk-do.

Efficiency and Productivity on ICT Industry (ICT 제조업과 서비스업의 효율성과 생산성)

  • Jeong, Boon-Do
    • International Commerce and Information Review
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    • v.16 no.4
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    • pp.55-75
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    • 2014
  • Non-parametric method such as technology efficiency, DEA/Window model and Malmquist Productivity Index (MPI) are used to measure efficiency and productivity of ICT (Information and Communication Technology) manufacturing industry and service industry over the period 2007-2011. The results of this paper indicate following: (1) Technology efficiency of the ICT manufacturing industry were found as the range of 0.34 and 0.39 over the sample period. Technology efficiency of the ICT service industry were found as the range of 0.16 and 0.20 over the sample period. (2) The geometric average of the Malmquist TFP indexes on ICT manufacturing industry indicated the productivity improvement an average of 8.3 percent. The geometric average of the Malmquist TFP indexes on ICT service industry indicated the productivity improvement an average of 1.6 percent. (3) TIER analysis result on ICT manufacturing industry showed that optimal bench marking made by storage devices${\rightarrow}$wireless communication equipment${\rightarrow}$broadcasting equipment${\rightarrow}$radio, recording and playback devices${\rightarrow}$computers, printers, video and audio-visual equipment path. TIER analysis result on ICT service industry indicated that optimal bench marking made by computers and packaged software${\rightarrow}$wired communication${\rightarrow}$communication, information, detection equipment${\rightarrow}$consulting and construction for computer systems integration${\rightarrow}$industrial machinery and equipment rental${\rightarrow}$telecommunications reseller${\rightarrow}$system software development and delivery${\rightarrow}$hosting path.

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Index Structure and Trajectory Data Generation Algorithm to Process the Trajectory of Moving Object (이동 객체의 궤적 처리를 위한 색인 구조 및 궤적 데이터 생성 알고리즘)

  • Chae, Cheol-Joo;Kim, Yong-Ki
    • Journal of the Korea Convergence Society
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    • v.10 no.4
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    • pp.33-38
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    • 2019
  • Recently, to support location-based services, there have been many researches which consider the spatial network. For this, there are many experimental data for data processing on the road network. However, the data to process the trajectory of moving objects are not suitable. Therefore, we propose index structure to process the trajectory data on the road network and the trajectory data generation algorithm. In addition, to prove efficiency of our index structure and algorithm, we show that edge-based trajectory data are generated through the proposed algorithm using the map data of San Francisco Bay.

The Analysis of Efficiency and Productivity of the Quality of Global Automobile Brands from the Customer's Perspective: Luxury vs. Mainstream Brand (고객의 관점에서 바라본 글로벌 자동차 브랜드 품질의 효율성 및 생산성 분석: 고급 vs. 일반 브랜드)

  • Kim, Hyun Jung;Kim, Changhee;Choi, Kangwha
    • Journal of Korean Society for Quality Management
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    • v.44 no.4
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    • pp.771-784
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    • 2016
  • Purpose: The purpose of this study is to analyze the efficiency and productivity of the quality by integrating the product quality and service quality of global automobile brands from the customer's perspective. Methods: In this study, the data from JD Power and GoodCarBadCar.net were used to analyze the efficiency and productivity of a total of 24 automobile brands (10 luxury brands and 14 mainstream brands) between 2009 and 2013. For this, DEA (Data Envelopment Analysis) and MPI (Malmquist Productivity Index) were used. Results: The mean efficiency of the quality of global automobile brands were 0.725 for luxury brands and 0.587 for mainstream brands, which suggests generally higher efficiency for luxury brands. The productivity of the quality of global automobile brands increased by 16.1% for luxury brands while it decreased by 3.1% for mainstream brands. Conclusion: The study provides a theoretical implication in that it emphasized the efficiency of the quality viewed from the customer's perspective, and investigated the quality of the product and that of service in an integrative manner. In addition, this study provides also a practical implication in that it suggests how to set the sales goal by the brand and how to manage according to the characteristics of the brand to the managers of automobile manufacturers.

An Indexing Method to Prevent Attacks based on Frequency in Database as a Service (서비스로의 데이터베이스에서 빈도수 기반의 추론공격 방지를 위한 인덱싱 기법)

  • Jung, Kang-Soo;Park, Seog
    • Journal of KIISE:Computing Practices and Letters
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    • v.16 no.8
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    • pp.878-882
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    • 2010
  • DaaS model that surrogates their data has a problem of privacy leakage by service provider. In this paper, we analyze inference attack that can occur on encrypted data that consist of multiple column through index, and we suggest b-anonymity to protect data against inference attack. We use R+-tree technique to minimize false-positive that can happen when we use an index for efficiency of data processing.

A Study on the Productivity Trends of Regional Health Care Resource Uses in South Korea (지역 의료자원 이용의 생산성 변화 분석)

  • Dong, Jae-Yong;Lee, Kwang-Soo
    • The Korean Journal of Health Service Management
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    • v.10 no.2
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    • pp.71-82
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    • 2016
  • Objectives : This study purposed to analyze the productivity trends of regional health care resource uses in South Korea. Methods : Data was provided from the regional health care statistics by the National Health Insurance Service(NHIS) and collected from 2011 to 2014 at the 226 administrative regions such as Si(city in Korean), Gun(county in Korean), Gu(district in Korean). Productivity trend was analyzed with Malmquist Productivity Index(MPI). Input variables were the number of medical personnels, facilities, and major medical equipments. Output variables were the number of inpatient and outpatients in model A, and the amount of inpatient and outpatient reimbursements in model B. Results : In model A, the productivity of 62 regions were increased but it was decreased in 164 regions. In model B, the productivity of 123 regions were increased but it was decreased in 123 regions. Conclusions : If these trends were continued, there will be problems with the efficiency of national regional healthcare resource utilization. Health policy makers will require to focus in solving this phenomenon.

The Analyses of Research Productivity and Review Efficiency for IT Related Journal (IT 분야 학술지의 연구 생산성 및 심사 효율성 분석)

  • Kim, Kihwan;Kim, Injai
    • Journal of Information Technology Services
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    • v.13 no.4
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    • pp.93-107
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    • 2014
  • Interests on collaborative research and academic relationship among researchers have been increased. Collaborative researchers can maximize productivity, time and cost savings, and reduce the risk of research. An empirical study on the research productivity of co-authors' network and review efficiency of the reviewer network was conducted based on co-author networks and reviewer networks in Korea Society of IT Service. This study aims to find the characteristics of the co-author and reviewer networks, and to analyze research productivity and review efficiency in order to draw some implications. The meaning of interactions among professional groups was analyzed. Research productivity index was calculated using 728 authors' papers submitted to the society. In order to verify the effects of indicators of social network analysis on research productivity and review efficiency, correlation and regression analyses were used. As a result, the indicators of network centrality did not affect the review efficiency, but affect the research productivity.

Hotel Service Quality Evaluation Based on LQI using Sentiment Analysis of Online Reviews (온라인 후기에 내재된 고객의 감성분석과 LQI 차원별 호텔 서비스 품질 평가)

  • Sakong, Won;Ha, Sung Ho;Park, KyungBae
    • The Journal of Information Systems
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    • v.25 no.3
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    • pp.217-245
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    • 2016
  • Purpose With the increasing number of foreign travelers visiting Korea, it is a heavy question to evaluate service quality of typical domestic hotel companies. Our research aims to evaluate service quality of domestic hotels in Korea from the perspective of foreign travelers in order to provide the quality improvements that call attention for the hotel management. Design/Methodology/Approach In this paper, topics of sentiment followed Lodging Quality Index(LQI) dimensions classifying lodging service quality appropriately. Also, we employed word2vec algorithm which calculates similarity and affinity among the vocabularies accurately. To calculate sentiment of each dimension, we adopted scores from SentiWordNet. Findings From the result, we found the number of foreign travelers particularly satisfied with cleanliness, politeness, and problem solving skills. In contrast, it has also been found out that both promptness of services and efficiency of communication do not fulfill the requirements of travelers.

Basic Architecture of Navigation Safety Module in S2 Service of Korean e-Navigation System

  • Yoo, Yun-Ja;Kim, Tae-Goun;Moon, Serng-Bae
    • Journal of Navigation and Port Research
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    • v.42 no.5
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    • pp.311-316
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    • 2018
  • IMO introduced the concept of e-Navigation and proposed MSPs(Maritime Service Portfolios) concept to reduce marine accidents, to improve efficiency of ship operation, port operation, and ship operation technology. Korean e-Navigation defines S1 ~ S5 services, as the service concept focused on domestic e-Navigation service corresponding to IMO MSPs, and is constructing a system as an ongoing project. S2 service (onboard system remote monitoring service) among the concepts of Korean e-Navigation services, is a service concept that judges the emergency level according to risk if an abnormal condition occurs during navigation, and provides corresponding guidance to accident ships based on emergency level. The purpose of this paper is to provide a basic architecture proposal of Korean e-Navigation S2 service navigation safety module, based on the S2 service operation concept. To do this, we conducted a questionnaire survey to ask experts with experience with sailors, to respond to the subjective risk experienced by sailors considering effects of anomalies, including equipment failure relative to sailing and navigational safety. Risk level for each abnormal condition was classified. The basic algorithm design of the navigation safety module is composed of safety index (SI) calculation module based on results of questionnaire and expert opinions, safety level (SL) determination module according to safety index, and corresponding guidance generation module according to safety level. To conduct basic validation of basic architecture of the navigation safety module, simulation of the ship anomaly monitoring was performed, and results have been revealed.