• Journal of KIISE:Software and Applications
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• v.34 no.5
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• pp.407-418
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• 2007

Service science is a new application area that implements services in an interdisciplinary area of management, economics, and engineering. Service systems provide functionalities of traditional software systems, moreover the functionalities are more intellectual in that they require dynamic context awareness, analysis, and decision making based on the recognized and analyzed contexts. However, conventional software development approaches do not sufficiently provide methods to model the service requirements and to design service-intensive systems. Therefore, there is a great demand on effective methodologies for developing service systems. In this paper, we compare traditional software systems with service-intensive systems in order to identify characteristics of the service systems. And, we propose a step-wise process to model service systems, in terms of architecture, components, and workflows. Then, we show a case study on an emergency handling system which is a type of living assistant systems. We believe that the proposed approach can be used in developing high-quality service systems effectively.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2005.10a
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• pp.207-212
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• 2005

The SM(System Management) is more important than SI(System Integration) in business model of software industry. And the role of ITO(IT Outsourcing) is increasing, recently. Also, The interest of ITIL increasing in the software industry. In the perspective of business, IT organization has been transformed from supportive division the core business organization, IT organization needs the satisfaction of customer’s requirements. So, process oriented IT management is required. In the perspective of technique, according to need of IT infra for a rapid change management, an application management, systematic development and operating process are required. Therefore, this paper analyzes of IT service core process in service support and service delivery that was offered by ITIL using the AHP methodology This paper shows the results of IT service survey in domestic software industry. And this paper gives a guideline of introduction ITIL

• Journal of Digital Convergence
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• v.12 no.11
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• pp.225-232
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• 2014

Supply of a smart device has been made with the development of communication networks and growing desire of people to improve the quality of life, the service industry about it have been made with smart devices. Among them, there are various services that can help people change their behavior to healthy life. But it does not have a large impact on the behavior change of performer because its been developed as a general process. Therefore in this study examine development situation about current behavior change applications through application markets. Development current situation can be separated by process to two patterns. As a result we propose behavioral change model that includes integrated change model that one of the behavior theory model, accomplish the goal process of goal setting theory and habit formation phase for automate the changes. Also, we provide appropriate service according to the model that leads motivation, sustainability of the action and positive behavior change to performer. We can expect in many aspects such as ability and motivation than existing service.

• Journal of Digital Contents Society
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• v.9 no.2
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• pp.165-175
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• 2008

Currently, software development methods have been advanced to service-oriented from component-oriented, to component-oriented from object-oriented. The component-oriented and service-oriented software development methods are analyzed by object-oriented UML model. So, the efficient analysis method for object-oriented UML model needs. In this paper, we suggest the analysis guideline and process based on event using Input Data-Process-Output Data Table for identifying use cases and classes efficiently. And the suggested method complements the problems depending the developer's perspective and experience.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.3
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• pp.103-118
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• 2004

Much investment has been to improve quality of web service as internet service is in pursuit of equilibrium. Web site of electronic library which offers various information has to be set a new standard for improving users service satisfaction by developing objsctive evaluation system. In this research we acquired standard of evaluation parameter such as contents, design, navigation, feedback, reference, privacy by analyzing domestic web site of electronic library We evaluated constructed model of usability evaluation using AHP(Analytic Hierarchy Process). We develop 'digital library web site evaluation model' based systematic analysis through polling category selected as evaluation guide.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.12 no.3
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• pp.1136-1144
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• 2011

SW-based service model is considered strategic industry in the advancement of national economic development. Also SW-based service model has Public Interest and Profitability, it should be conducted assessment considering both sides of private and public reflection. To obtain the goal of this research, firstly, based on broadly reviewing previous literature and logical reasoning in business model evaluation and feasibility of public business. Secondly, derived SW-based service model's feature through a group of experts to analyze. And AHP(Analytic Hierarchy Process) is adopted in developing the influential factors (indexes) for the profitability of each SW-based service model and the weight score of each factor. In the result, We suggested 5 evaluation areas, and 15 evaluation items reflecting private business model, public business evaluation and SW-based service model feature. The findings of this study are thought to be useful as a practical guideline in performing evaluating the SW-based service model for private and public sector.

• Journal of Korean Society for Quality Management
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• v.40 no.3
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• pp.406-414
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• 2012

Purpose: In this study, we developed a service quality audit system through analyzing service processes of airlines' cabin service. Methods: Applying the qualitative approach to service processes analysis; 'service blueprint' methodology was developed, providing airlines a blueprint for cabin service and applying the quantitative service quality audit approach called 'walk-through audit', an audit methodology tailored to airline cabin service called PCPA (Passenger Cabin Patrol Audit) was developed. Results: This study tried to apply both the qualitative and the quantitative methodologies to develop service quality audit checklist and tried to develop details to systemize them into a new methodology. Conclusion: This study will be helpful for Airline services improvement by providing 'service quality audit model', so as to find out the problems and share those with the stakeholders.

• Journal of the Korean Society of Clothing and Textiles
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• v.29 no.2
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• pp.328-339
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• 2005

The purpose of this study were to extract and empirically examine the effect variables on phase performance of relationship development process by identifying relationship development process between apparel store and customer. The questionnaires was asministered to 333 women frequency use of a department store, big shopping mall, discount store in Gwang-ju city during March 4-11, 2003. The data was analyzed by factor analysis, correlation analysis, and Structural Equation Model using LISREL 8.30 program. As the results, the perceived service quality with attractive factor of relationship explration phase direct positively influenced customer satisfaction among relationship expansion phases. However, relational benefit directly influenced customer satisfaction with the primary phase of relationship maintain as well as trust, customer commiment and long-term orientation. Also, customer satisfaction direct positively influenced trust, and customer' trust direct positively influenced customer commitment. Finally, the customer commitment direct positively influenced long-term orientation.

• Convergence Security Journal
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• v.13 no.3
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• pp.79-84
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• 2013

In this study the improved service innovation model to solve the problems that appear from a vantage point of the providing security services process through the application and appeal process of convergence security technologies proposed. The model was in view of service science to resolves the limitations that facilities management and unmanned security of physical security field through the application of meteorological information on convergence security technologies. The contribution of this research: improved risk management based on convergence security technologies through service innovation management, evaluated the quantitative value of risk management activity using service effects, and development of physical security service providing methodology using meteorological information.

• Journal of the Korea Society of Computer and Information
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• v.18 no.2
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• pp.165-174
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• 2013

Depending on point of view, a service can be defined as interactions between customers and service providers or service delivery processes or customer's experiences. To develop and design a new service, the most of approaches presented in the previous researches represent a service mainly by the interactive activities or functions between customers and providers. The critical features of services which differentiate services from physical products are the inseparability that production and consumption occur at the same time and the heterogeneity that each customer ask their requirements to providers. To reflect the characteristics on the service model, we have to include contextual features in the service model. For the purpose, we define a service as the process of solving the customer's problems and a service is structured into three components: contacts, informations, and activities. We suggest the job mapping diagram to model a service process by the three components and then apply it to a hotel service process and compare the result with it of a blueprint.