• Proceedings of the Korean Society for Quality Management Conference
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• 2009.10a
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• pp.80-88
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• 2009

As well as the development of the measurement of service quality, various kinds of service measurements are also being developed. Especially the mobile telecommunication service being representative to the mobile telecommunication company would be the mostly developed area. Its development can be understood along with the development of the telecommunication companies as well as cellular companies, not only the service alone. It is a differentiated phenomenon in the current research, such as the organic influence between the service quality and product. Of course there are such products placed on sale and enjoyed the common service, but at present there is another case that the product is on the market exclusively with the mobile company in here. This paper make a suggestion about process to improve how to make a new product include of customers view. So. This paper was using the QFD and AHP.

• Journal of Korea Multimedia Society
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• v.7 no.10
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• pp.1496-1504
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• 2004

Web service should be to connect business between enterprise through the Internet, promotion of construction speed and decrease of development expense of service construction are possible. Also, unification with other domain is possible easily, and update or correction is easy by offering reusability and replaceability through component based development. In this paper, We suggest development process to build architecture and this to integrate consisted component efficiently to develop web service that is embodied in supplier side on service oriented architecture(SOA). The suggest architecture to integrate component that is consisted for this efficiently, and describes development process. So that component develops web service to base structure of web service because do command stratification logically function in each hierarchy define, and presents architecture based on logical hierarchy. The web services consist of Facade and Backside component; The Facade component have web service functions. We describe process that develop to Facade component and present mailing web services as case study. It can be decrease production cost and development time. The web service based on component will improve reliability for reuseability and replaceability.

• Journal of KIISE:Software and Applications
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• v.33 no.5
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• pp.460-469
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• 2006

To integrate heterogeneous distributed systems, there exist various researches and developments for the purpose of its adoption into enterprise environment. However, when web service technologies are applied, it is difficult to adopt directly existing software system development methodologies, because of the peculiar architecture of web services, such as service provider, service requester, and service repository. M4WSD(Method for Wes Services Development) is a web service development process model and involves procedures and guidelines to develop web services based on a Use Case model that is elicited from a business domain in requirement analysis. In this paper, we focus on how to determine key realization decisions for each service. The assessment guidelines help you to structure the problem of determining implementation strategy.

• The Journal of the Convergence on Culture Technology
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• v.9 no.5
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• pp.319-327
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• 2023

As the basic approach of national curriculum shifted from contents-based to competency-based, process-fortified assessment has been stressed. Accordingly, the focus of teacher's role as an evaluator changed to process-fortified assessment, which emphasizes the development of process-fortified assessment competency of pre-service teachers as well. This study aims to explore the effects of innovations of teacher development programs on pre-service teachers' process-fortified assessment competency. To achieve this goal, C University of Education implemented a course which was restructured by using PBL, and analyzed its effects on enrolled pre-service teachers in terms of process-fortified assessment. By systematically analyzing data of observation notes, project outputs, and opinion reports, it was found that PBL approach to the course restructuring had positive impacts on pre-service teachers' awareness and understanding about process-fortified assessment. This implies that providing learning experience reflected by process-fortified assessment perspective, like PBL, can play an important role to the development of process-fortified assessment competency of pre-service teachers. The results of this study are expected to be able to provide methods of innovating curriculum and instruction for developing process-fortified assessment competencies of teacher development institutions.

• Journal of Korean Academy of Nursing Administration
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• v.21 no.1
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• pp.99-110
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• 2015

Purpose: The purpose of this study was to suggest agenda priorities for nursing service R&D (Research and Development) related policies development. Methods: Two steps in developing the agendas and priorities were performed in this descriptive study. First, nursing service R&D agendas were extracted through needs assessment of nursing researchers and practitioners. Then, the priority of agendas was set by Analytic Hierarchy Process by ten experts who were representatives of nursing and other healthcare professionals. Results: Six core areas and forty-six nursing service R&D agendas were developed. The priority of agendas was different according to the evaluation criteria depending on weight value of nursing services. Conclusion: In order to select and promote nursing service R&D projects within national healthcare policy, nursing service R&D policy should be proposed with consideration to the importance of the criteria in reflecting characteristics of nursing care. By strengthening R&D capabilities for quality improvement and sensitive awareness of national directions for healthcare R&D policies, nursing service R&D can be appropriately promoted.

• Journal of Korean Institute of Industrial Engineers
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• v.38 no.2
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• pp.98-106
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• 2012

The current market preassure of least environmental effects of products needs companies to consider whole life cycle of their products during their design phase. To support the integrated and collaborative development of the products, this paper proposed product data model for extended Product Data Managemen (PDM) that can support integrated design of product, manufacturing process, and customer services, based on the consistent and comprehensive PDM databases. The product data model enables design, manufacturing, and service engineers to express their products and services efficiently, with sharing consistent product data, engineering changes, and both economical and environmental evaluations on their design alternatives. The product data model was implemented with a prototype PDM system, and validated through an example product. The result shows that the PDM based on the proposed product data model can support the integrated design for products, manufacturing process, and customer services, and provide an environment of collaborative product development for design, manufacturing and service engineers.

• Journal of the Korea Safety Management & Science
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• v.8 no.6
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• pp.55-78
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• 2006

In spite of the development of the service industry, research on measuring customers' service satisfaction is far insufficient. Therefore, ways to measure the service quality accurately need to be established due to the ambiguous types of service business. This research classifies the types of service business into service factory, service shop, mass service, professional service by using Schmenner's Service Process Matrix and conducts research on domestic literature that measured service satisfaction with Servqual and ServPerf. This study intends to suggest guidelines to measure customer satisfaction according to types of service business by researching ways to measure service satisfaction according to the types of service business and analysing the actual application methods based on a table that summarizes previous research on Servqual and Servperf.

• Proceedings of the Safety Management and Science Conference
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• 2007.04a
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• pp.399-415
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• 2007

In spite of the development of the service industry, research on measuring customers' service satisfaction is far insufficient. Therefore, ways to measure the service qualify accurately need to be established due to the ambiguous types of service business. This research classifies the types of service business into service factory, service shop, mass service, professional service by using Schmenner's Service Process Matrix and conducts research on domestic literature that measured service satisfaction with Servqual and ServPerf. This study intends to suggest guidelines to measure customer satisfaction according to types of service business by researching ways to measure service satisfaction according to the types of service business and analysing the actual application methods based on a table that summarizes previous research on Servqual and Servperf.

• Journal of the Korea Institute of Military Science and Technology
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• v.19 no.1
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• pp.16-25
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• 2016

In this paper, we suggest a quantitative management scheme to accomplish effective weapon systems test and evaluation service(T&E). The Capability Maturity Model Integration(CMMI) process model has been introduced and applied for that purpose by the 8th directorate, Agency for Defense Development(ADD). Although a CMMI process model was developed focusing on the software development, systematic approaching scheme in the CMMI process model can be utilized for the quantitative management implementation of a weapon systems T&E service. To manage a T&E service quantitatively, at first, organizational performance objectives and sub processes are established, and then each performance indicators and performance base lines are followed.

• Proceedings of the Korea Information Processing Society Conference
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• 2004.11a
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• pp.409-412
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• 2004

The technique and process for the acquisition of components by searching and testing the reusable components using Web Service in the CASE tools for component-based application development are proposed. The technique and process for the notice of components using Web Service in order to reuse developed components are also proposed. As using the technique and process, a repository does not need to construct and the reusability of components will rise because components are easily and efficiently searched using Web Service. Furthermore, it is easy to develop application through the plug-and-play of components which are acquired using Web Service, and errors of application by reused components will be minimized because proper components are acquired after pretesting reusable components in the analysis and the architecture phase.