• Journal of Information Processing Systems
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• 제7권2호
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• pp.287-298
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• 2011

Efficient service description and modeling methodologies are essential for dynamic service composition to provide autonomous services for users in ubiquitous computing environments. In our previous research, we proposed a 'u-service' ontology which is an abstract and structured concept for device operations in ubiquitous environments. One of the problems that we faced during the design process was that there are not enough standards to analyze the effectiveness of a u-service ontology. In this paper, we propose a quality evaluation model to facilitate the design process of a uservice ontology. We extract modeling goals and evaluation indicators based on the uservice description specification. We also present quality metrics to quantify each of the design properties. The experiment result of the proposed quality model shows that we can use it to analyze the design of u-service ontology from various angles. Also, it shows that the model can provide a guideline, and offer appropriate recommendations for improvements.

• 한국융합학회논문지
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• 제12권8호
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• pp.131-144
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• 2021

중국은 최근 몇 년 사이 디지털기술을 활용하여 정부의 통치체계와 통치능력을 현대화하겠다는 결정을 내렸다. 스마트 감옥은 국가의 형벌 기관으로서 기술개혁은 스마트 감옥의 지속가능한 발전을 위한 관건이다. 기술에 의존한다고 해서 반드시 더 나은 서비스 경험을 가져다 줄 수는 없다. 서비스 디자인적 사고는 기술과 사회의 지속가능한 발전을 위하여 조율 역할을 하면서 스마트 감옥 건설의 기술융합에 새로운 서비스 디자인 사고를 적용하고 교도소 콘텍스트속의 서비스의 디자인 수요에 대응해야 한다. 그리하여 본문은 스마트 감옥의 12개 서브시스템 중 옥부보 금융서비스 시스템 개발을 중심으로 스마트 감옥의 지속가능한 서비스 구현을 위한 서비스 디자인 방법의 특징과 부족함을 탐구하고 이에 따라 감옥의 특수한 상황적 요구에 부합하는 경험에 기초하여 시너지를 유도하는 설계이념(EBLCD)을 제시했다. 이를 바탕으로 장래 스마트 감옥의 혁신 문화, 창의력 및 혁신 방법에 대한 심도 있는 연구를 통해 궁극적으로 스마트 감옥 건설의 프레임을 마련했다.

• 한국실내디자인학회논문집
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• 제12호
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• pp.18-24
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• 1997

The purpose of this study is to design a new self-governing body's civil service office ahead the period of provincial autonomy. The present civil service office has a linear and contrary structure and conglomates a single unit. But a new civil service office must have a comfortable structure, dividing a minimum unit per department, equpping a ordinary entrance, a creative image, a warm environment and a curved and orthogonal form.

• 한국안전학회지
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• 제24권5호
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• pp.113-121
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• 2009

The objective of this study is to develop highway advisory radio service for road safety oriented system design of the point by regional groups or geographical distributions. To develop these highway advisory radio service, traffic information provided service areas, responds for incident and accident, and road condition in service sections based on traffic information of highway advisory radio service. This study contributes to service of traffic information for safety driving, which is transport congestion areas and recognition of traffic congestion status in advanced traffic information service. As result of this study, systematic design of the advanced highway and traffic safety guides to management systems by highway advisory radio service.

• 반도체디스플레이기술학회지
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• 제18권3호
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• pp.93-99
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• 2019

It is a wine recommendation application service designed for people who sometimes drink wine but lack information and have no place to recommend. This study is to develop UI display design method of wine recommendation service using chatbot. The research method was a case study on Korean wine market, a case study on artificial intelligence market, SWOT analysis of wine-related chatbots, and a competitor analysis of related industries. In addition, surveys and in-depth interviews examined the level of interest and understanding of chatbots, and what kind of chatbots they had encountered and what requirements and goals they faced. After grasping the needs and requirements of users, we created a service concept sheet according to them and produced an application UI design that users can use most easily. Therefore, this study is meaningful in that it proposes a UI design that can search wine information more sophisticated and convenient than face-to-face communication through artificial intelligence service called chatbot and recommend wines that match the taste.

• 정보관리학회지
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• 제39권3호
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• pp.195-216
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• 2022

본 연구는 대학도서관에서 제공하는 서비스 가치를 극대화하기 위하여 서비스디자인 방법론을 대학도서관에 적용하였다. 이를 위하여 서비스디자인 모형인 '더블다이아몬드모델'(Double Diamond Model)을 대학도서관에 적용, 서비스디자인 도구인 퍼소나(Persona), 고객여정지도(Customer Journey Map), 터치포인트(Touch Points)를 활용하였다. 서비스디자인을 대학도서관에 반영하기 위하여 주제와 관련된 문헌 및 선행연구를 고찰하였으며, 설문조사 및 이용자와 사서면담, 현장조사를 통해 상황별 이슈를 발견하고 퍼소나와 상황시나리오를 도출하였다. 나아가 설정된 퍼소나의 상황별 행동과 이용자의 감정변화에 대한 정보를 종합하여 이를 고객여정지도로 시각화하고 3개 분야 11개 항목의 서비스 개선안을 제안하였다. 본 연구는 특정 서비스를 개선하기보다 서비스 개선방안을 도출하기까지의 과정에 주안점을 두었다. 또한, 대학도서관 서비스개선 및 새로운 서비스 방안을 제시하는 것이 본 연구의 목적이었다. 이를 통해 실질적인 서비스 개선 방안을 대학도서관에 적용하였다는 것에 본 연구의 의의가 있다.

• Human Ecology Research
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• 제59권1호
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• pp.99-112
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• 2021

This study develops and applies a service learning course that integrates university curriculum with the local community in housing and interior design. The results of the study are as follows. First, the service learning course of the housing and interior design was developed as a six-week lecture based on the project model with the theme of housing for the socially disadvantaged. Second, this course was implemented with faculty, students, interior designers, and service recipients to engage in activities to improve the educational environment of local child centers. Next, students engaged in the service learning course and continuously conducted reflection activities to enhance the effectiveness of learning. In reflection activities, students assessed that self-directed capabilities increased as has employing the coordination and applicability to meet identified community needs. Finally, faculty, students, and experts (including institutional experts and supervising departments) evaluated course practice and educational outcomes. Experts assessed that the course clarified course objectives, utilized various learning strategies, and showed that the structural reflection mode of learners and professors was overwhelmingly positive. The results indicated that service-learning courses enable students to integrate academic study with social work to better understand course content through direct engagements in experience learning. Furthermore, students are empowered by participation in public services that benefit service clients and consultants as students take more personal responsibility for learning.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 1999년도 추계종합학술대회 논문집
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• pp.829-832
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• 1999

KORTASAT-III is planning to provide Ka-band broadband communication service, including eastsouth Asia area. In this paper, we calculate the link budget for Ka-band KOREASAT-III multimedia service and describe the performance of multimedia services according to link design parameters. There are Trunk service, Television receive only service, Two-way point-to-multipoint service, Tele-education service in the service scenario.

• Journal of Information Technology Applications and Management
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• 제11권4호
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• pp.181-208
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• 2004

By the developing of Internet. the environments of the company have rapidly been changed. Especially. managers in the Internet shoppingmall have been try to provide excellent e-Services to their customers. e-Service i~ defined comprised of all interactive services that are delivered on the Internet uSing advanced telecommunications. information, and multimedia technologies. but according to study of e-Satisfy. com［2000］. customer service through internet is still neither effective nor efficient and poor service will impact on company's profit but excellent service can improve their value and quality of the service or product. In order to customer-oriented e-Services. this study suggested the QFD linked with e-Service quality model for the Internet shoppingmall service system. which can help determine design characteristics being relevant to customer's e-Service quality requirements. this hybrid model have two stages. In the first stage. we do measure service quality and find priorities of service quality attribute by purchase process. and in the second stage. on the basis of priority of e-Service quality attributes, we find design characteristics to maximize customer satisfaction. From this study, we provide internet shoppingmall managers with the implications for improvement of service quality, measuring quality of e-service, providing design characteristics for customer-oriented service quality.

• 한국콘텐츠학회논문지
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• 제18권9호
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• pp.399-410
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• 2018

본 연구는 일 지역공공의료기관을 대상으로 영국 디자인 카운슬의 서비스디자인 프로세스를 적용하여 고객경험기반의 결핵관리서비스를 디자인한 방법론적 연구이다. 본 연구는 환자를 포함한 결핵관리 일선에서 근무하는 직원들의 경험에 기반하여 결핵관리 문제점을 찾고 해결하는 서비스디자인 방법을 활용하여 일지역공공의료기관의 결핵관리서비스를 디자인하였다. 연구범위는 환자 내원 시점부터 퇴원 후 지역사회 연계까지로 서비스디자인을 위해 결핵진료와 관련된 이해관계자 12인으로 팀을 구성하고, 발견하기, 정의하기, 발전하기 및 전달하기의 4단계 과정을 거쳤다. 고객경험기반 결핵관리서비스는 환자가 병원에 내원한 순간부터 퇴원 후 지역사회 연계까지의 과정에 대하여 총 8개 항목 서비스를 포함하여 디자인되었다. 본 연구결과 서비스디자인 방법론은 환자를 포함한 다양한 이해관계자의 총체적인 맥락을 고려한 결핵관리 프로그램 개발에 매우 효과적이었다. 따라서 고객의 경험을 들여다보고 숨겨진 욕구를 찾아 최상의 만족을 제공하고, 이해관계자간 업무효율화의 실현이 필요한 다양한 건강관리서비스 프로그램 개발에 서비스디자인 방법을 활용해 볼 것을 제안한다.