• Title/Summary/Keyword: Service Accessibility

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Accessibility of Community Pharmacy-Based Pharmaceutical Care Service in Korea (우리나라 지역약국 약료서비스의 접근성 현황)

  • Song, Jong Kyung;Yoo, Bong Kyu
    • Korean Journal of Clinical Pharmacy
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    • v.24 no.4
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    • pp.282-287
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    • 2014
  • Objective: Objective of this study was to investigate community pharmacy-based pharmaceutical care accessibility in Korea. Survey on the current pharmaceutical care service provision was performed by PM2000 XE, a real-time pharmacy manager program, operated by Korea Pharmaceutical Information Center beginning November 4, 2013 until December 6, 2013 towards all community pharmacies throughout the nation which use the program. Method: The survey questionnaire consisted of four sections: pharmacy type, time-based accessibility, item-based accessibility, and spatial accessibility for non-prescription drugs. Results: Number of pharmacy responded to the survey was 331, and size of the responding pharmacy was mostly medium-scale (66.47%) with 30-99 prescription fillings a day. Proportion of pharmacy with opening hour of 12 hours or longer was only 53.77% and it was less than 25% during saturdays and holidays. Item-based accessibility was generally acceptable for prescription and non-prescription drugs, medical devices, and health supplements. However, spatial accessibility for non-prescription drugs was problematic because only one quarter of the drugs was displayed over the counter, and most of the drugs were behind the counter so that customers could not reach out. Conclusion: Based on the survey result, current situation for accessibility of pharmaceutical care service in Korea is concluded inadequate and therefore needs multidimensional efforts to improve accessibility of the service at national level such as Korea Pharmaceutical Association and Ministry of Health and Welfare.

국내 주요 웹사이트의 웹 접근성 평가;포털의 e메일 서비스를 중심으로

  • Gwon, Dul-Hui;No, Mi-Jeong;Han, Eun-Jeong;Mun, Hyeong-Nam
    • Proceedings of the Korea Inteligent Information System Society Conference
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    • 2007.05a
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    • pp.91-100
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    • 2007
  • Understanding the importance of web accessibility as the solution for digital divide, this study recognizes the problem that existing web accessibility researches have been conducted only by governmental administrative organizations and the accessibility researches of web service that is frequently used in every day life are rare. For the research on the actual condition of web-accessability, this study selected the e-mail service of the representative web-service providers - Daum, Naver, and Empas. Through this evaluation research, this study is intended to present a way to provide convenient and efficient service for those who have been alienated from information. For the accessibility evaluation, the automation evaluation tool "KADO-WAH 2.0" was used. And then, source analysis and manual evaluation using Firefox were conducted to see if 'web contents accessibility guideline 1.0' had been kept.

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A Study On Web Contents Accessibility of Hospital Web Sites in Korea (국내 의료기관의 규모별 웹 콘텐츠 접근성 현황에 관한 연구)

  • Kim, Jong-Min;Ryu, Hwang-Gun
    • The Korean Journal of Health Service Management
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    • v.4 no.2
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    • pp.33-46
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    • 2010
  • In this study, we investigated web contents accessibility of 60 hospital web sites in Korea. The eight evaluation criteria were used for estimating the web contents accessibility of the web sites. These criteria were as follows: providing an alternative text, providing caption for moving picture, providing a skip navigation, usage of pop-up windows, usage of a summary or a caption tag for data table, providing a page title, providing a label for online form, and usage of java scripts. K-WAH 3.0 was used for estimating five evaluation criteria. According to Internet web contents accessibility guideline 1.0, we estimated the rest three evaluation criteria manually and described good or bad examples for the evaluation results technically. The results show that the web accessibility of hospital web sites is generally insufficient and the constant interests in improvement for accessibility are urgently needed.

The Effect of Repurchase Intention on Baker Shop Customer's Service Quality Satisfaction (베이커리 이용객의 서비스 품질 만족도가 재 구매에 미치는 영향)

  • Kim, Yong-Sik;Park, Sang-Jun
    • Culinary science and hospitality research
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    • v.11 no.3 s.26
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    • pp.40-55
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    • 2005
  • The purpose of this study was to understand the effect of customers' repurchase intention, extract important factors, systematically analyze them and suggest the direction of bakery industry through studying the customers' satisfaction with bakeries. The researcher modified the questionnaire developed by Park, CH(1998), Lee, JH(2000), Yoon, YC(2000), and Kim SE(2002). In order to assess the level of customers' satisfaction with bakeries, a five point Likert scale was used. The used statistical methods for the data analysis were frequency analysis, reliability analysis, t-test factor analysis, ANOVA, multiple regression analysis. For all analyses of the research question, an alpha level of.05 was used. The major findings obtained from this study were as fellows. First on the factors of reliability and service ability, there was a high difference between males and females, and singles and the married. Second, on the factors of accessibility using convenience, service ability, and service response, there was a high difference among using frequence. Third, on the reliability factors, there was a high difference among average using amount per month. Forth, on the factors of accessibility using convenience, and service response, there was a high difference among types of customers' residing styles. Fifth, on the factors of income level, there was statistically no difference. Lastly, on the factors of accessibility using convenience, tangibleness, and service response, these factors significantly influenced customers' repurchase intention.

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An Effect of Technology Acceptance of e-business Service on Use Intention - Focusing on Mobile Banking Service - (e-비즈니스 서비스의 기술수용성이 이용의도에 미치는 영향 - 모바일뱅킹 서비스를 중심으로 -)

  • Son, Yong-Jung
    • International Commerce and Information Review
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    • v.9 no.2
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    • pp.87-101
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    • 2007
  • This study developed seven assumptions to demonstrate the effect of personal innovation, social influences, service quality, mobility and accessibility on perceived usability, perceived convenience use and use intention using a technology acceptance model developed by Davis(1989), and the results are presented as follows: First, the assumption that personal innovation and service quality of mobile banking service will influence the perceived usability was adopted while the assumption that social influences will affect the perceived usability was rejected. Second, the assumption that mobility and accessibility of mobile banking services will influence the perceived convenient use was selected. Third, the assumption that the perceived usability of mobile banking service will influence use intention was rejected while the assumption that the convenient use will influence use intention was adopted. This study suggests that as personal innovation, service quality, mobility and accessibility have a significant influence on use of mobile banking, service providers should pay more attention to development of security programs and diversification of contents.

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Analyzing Accessibility of Emergency Shelters Based on Service Population: The Case of Outdoor Evacuation Places for Earthquake in Jung-gu, Seoul (생활인구를 고려한 대피시설 접근성 분석: 서울 중구지역 지진 옥외 대피장소를 사례로)

  • Kim, Sang-Gyoon;Shin, Sang-Young;Nam, Hyeon-Jung
    • Journal of the Society of Disaster Information
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    • v.18 no.1
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    • pp.51-62
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    • 2022
  • Purpose: This study analyzes accessibility of outdoor evacuation places for earthquake and the accessibility improvement effects when expanding the evacuation places in accessibility-deficient areas. In order to consider real-world evacuees, the accessibility analysis is based on service population not on resident population. Method: Location-allocation model as a GIS-based spatial optimization mode is used to analyze accessibility and vulnerable areas to evacuation places. Of location-allocation problem types, 'Maximize Coverage' method is chosen to allocate as many potential evacuees as possible to evacuation places. And impedence cutoffs or evacuation distances (times) are applied to three classes: 500m (7.5 minutes), 1,000m (15 minutes), and 1,500m (22.5 minutes). Case study area is Jung-gu areas, Seoul as a high-density downtown area. Result: Results show that accessibility-deficient areas and population to evacuation places are much more in service population than in resident population. Accessibility is significantly improved when increases when expanding the evacuation places in accessibility-deficient areas. Yet, accessibility-deficient areas are still remained since available lands are insufficient in the high-density downtown area. Conclusion: The study suggests that temporary evacuation facilities like outdoor evacuation places for earthquake need to consider real potential evacuees based not only on resident population but also on service population. Also, policy measures to provide emergency shelters need to more utilize spatial optimization tools like location-allocation model.

An Empirical Study on the Spatial Accessibility of Social Service Agencies: Comparative Analysis of Distance and Space-time Measures (사회복지시설의 공간접근성에 관한 실증연구 - 거리측정과 시간거리측정에 대한 비교분석 -)

  • Hong, Hyun-mee-ra
    • Korean Journal of Social Welfare Studies
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    • no.37
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    • pp.35-62
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    • 2008
  • This study starts form the inequity of the spatial accessibility in social services. This study has purpose to descript and analyze the spatial accessibility of social service agencies. While analysing the spatial accessibility, this paper uses comparative method of distance and space-time measures. The results of research are as follows; It needs (1) to enhance the spatial accessibility of the aged and the disabled. (2) to facilitate the spatial accessibility of marginal area or community like rural community. (3) to recognize utilities of distance and space-time measures in the spatial accessibility.

Study on the Impact on Store Loyalty of Store Environment and Store Personality, through the Mediating Effects of Store Benevolence - Focused on Stores Involved with Fashion Products - (점포동일시의 매개효과를 통한 점포환경, 점포개성의 점포충성도에 대한 영향력에 관한 연구 - 패션제품 관련 점포를 중심으로 -)

  • Chang, Gyeong-Hae
    • Journal of the Korea Fashion and Costume Design Association
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    • v.15 no.1
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    • pp.75-89
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    • 2013
  • The purpose of this study is to verify the mediating effect of store benevolence for impact on store loyalty of store environment and store personality. For this study, data were collected through questionnaires. The survey ran from March to May, 2011, the total of 330 respondents was used in analysis. The subjects consisted of adults living in the Daegu and Gyeongsangbuk-do region, and convenience sampling. For statistical analysis, SPSS 19.0 were used to verify the study model. The major results of the study show that store benevolence may play a linkage role of store environment, store personality on store loyalty. The store benevolence variable has the effect of partial mediation. The analysis of relationship between the variables of store environment (convenience, information service accessibility, accessibility, variation) and the store type show significant differences store environment (convenience, information service and the store type). The analysis of relationship between the variables of store personality(warm, fun, sophisticated, forward-looking) and the store type show significant differences store personality (warm, fun, sophisticated, forward-looking) and store type. The analysis of relationship between the variables of store environment(convenience, information service accessibility, accessibility, variation), and the demographic variables show significant differences in store environment (information service accessibility) regarding only age. The analysis of relationship between the variables of store personality(warm, fun, sophisticated, forward-looking) and the demographic variable show significant differences in store personality(warm) regarding only age (accessibility, accessibility, variation).

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Influence of the Natural Forest Service Quality on User's Satisfaction and Demand for Revisit - By Focusing on Five Natural Forest in Kyung-buk Province - (자연휴양림의 서비스 품질이 이용자 만족도 및 재방문 의도에 미치는 영향 분석 - 경북지역 5개 자연휴양림을 중심으로 -)

  • Lee, Jong-Jin;Lee, Hyun-Taek;Cho, Hyun-Ju
    • Journal of the Korean Institute of Landscape Architecture
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    • v.40 no.2
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    • pp.64-73
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    • 2012
  • The purpose of this research is to practically figure out the relationship between Natural Forest service quality on user's satisfaction and demand to revisit. The results are as follows: First, the agent service quality, facility, accessibility, and cost as factors of the Natural Forest service quality. These are all influenced positively for visitor's satisfaction by priority of agent service> accessibility> facility> cost. Second, the agent service quality, facility, accessibility are all influenced positively on visitor's demand on revisit by priority of agent service> accessibility> facility. But the cost doesn't make an influence on revisiting. Third, the visitor's satisfaction made it as an influence on revisiting demand positively. These are the results for the research m service quality, user's satisfaction, facility, accessibility, and cost of the 5 Natural Forest over the Kyung-buk Province. We finally figured out the agent service quality is the most important factor to improve the quality of Natural Forest facility. We are sure about the improvement of the agent service quality which will make it successful.

Assessment on the Spatial Accessibility of Medical Institutions Providing National Gastric Cancer Screening Service using a geographic information system - Focused on the Area of Gangwon-do - (지리정보시스템을 이용한 국가 위암검진서비스 제공 의료기관에 대한 공간적 접근성 평가 - 강원도 지역을 중심으로 -)

  • Park, Young-Yong;Park, Ju-Hyun;Park, Yu-Hyun;Lee, Kwang-Soo
    • The Korean Journal of Health Service Management
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    • v.13 no.1
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    • pp.15-30
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    • 2019
  • Objectives: This study aimed to analyze people's accessibility to medical institutions providing national gastric cancer screening services in Gangwon-do using a geographic information system(GIS). Methods: To assess the spatial accessibility, network analysis was applied. Two types of network analysis-Service area analysis and origin-destination cost matrix(OD-cost matrix)-were applied to create network dataset. Results: The results of the analysis of the service area revealed that it took more than 60 minutes each to reach tertiary hospitals and general hospitals from 74.4% and 9.6% of Gangwon-do areas, respectively. Similarly, it took more than 60 minutes each to reach hospitals and clinics from 4.2% and 3.4% of Gangwon-do areas, respectively. The results of the OD-cost revealed that there were large regional variations in distance and time taken to reach the medical institutions. Conclusions: there were regional variations of spatial accessibility between Si and Gun in Gangwon-do.