• 제목/요약/키워드: Service Acceptance

검색결과 933건 처리시간 0.022초

Factors Affecting User Acceptance of Mobile Commerce Services

  • Jun, Jungho;Lee, Kyoung Jun;Kim, Byung Gon
    • Asia pacific journal of information systems
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    • 제26권4호
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    • pp.489-508
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    • 2016
  • Growth in the use of mobile commerce services (MCS) as an enabler to conduct business more effectively has been phenomenal. Technology acceptance model (TAM) has been applied in different contexts to examine a wide range of information technology. As more and more companies are finding ways to utilize MCS, an important issue is to understand what factors will affect the decisions of consumers in adopting the services. Based on TAM with two additional groups of external factors (i.e., service-related factors [ubiquitous access and contextual service] and technology-related factors [perceived security risk and network connectivity]) that are theoretically justified to affect both perceived usefulness and perceived ease of use, which are also considered, a research model for the investigated technology acceptance was developed and empirically examined. The major results of this study are as follows. First, ubiquitous access affects perceived usefulness and perceived ease of use. Contextual service affects perceived usefulness. Second, perceived security risk affects perceived usefulness and perceived ease of use. Finally, network connectivity affects perceived usefulness and perceived ease of use.

Understanding the Omni-Channel Acceptance: Focused on TTF and UTAUT Models

  • Jo, Dong Hyuk;Lee, Sang Min
    • 인터넷정보학회논문지
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    • 제20권1호
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    • pp.113-124
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    • 2019
  • Recently, Omni Channel Services has been considered the most innovative business strategy. Omni-Channel sees a variety of channels from all channels viewpoints, organically combining each channel to provide a seamless experience for consumers. In other words, Omni-Channel is not simply a systematic integration of channels, but a means of delivering consistent services to consumers in all processes through a strategy to an organic connection. The aim of this study is to provide a comprehensive insight into the decision factors affecting the adoption of Omni-channel. For this purpose, an empirical analysis is conducted on the course of acceptanceof the Omni-channel service based on the Unified Theory of Acceptance and Use of Technology (UTAUT) and Task-technology fit (TTF), an effective model frequently selected to describe the acceptance of service in the introduction phase of new information technology. As a result of the study, it was confirmed that the task characteristics and the technical characteristics had a positive effect on the task-technology fit, and the task-technology fit had a positive effect on the performance expectancy. In addition, task-technology fit, performance expectancy, and social influence have a positive effect on the intention to use the Omni-Channel. This study is intended to deliver an experimental meaning by proposing a strategical measure to understand the behaviorsand uses of consumers in the Omni-channel service environment and increase the customer satisfaction for the system.

Understanding and Predicting Online Service Continuance: A Theoretical Integration of User Satisfaction and Technology Acceptance

  • 강영식;이희석
    • 한국경영과학회:학술대회논문집
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    • 한국경영과학회 2006년도 추계학술대회
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    • pp.453-466
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    • 2006
  • The increasing popularity of the Internet has led to the emergence of online service delivered by websites. Given large investments in these websites, it is important to retain existing customers in online service contexts. In order to understand how website information and system attributes may influence perceived usefulness of using the websites, customer satisfaction, and ultimate continuous usage behaviors, we develop a model to integrate user satisfaction with technology acceptance. Furthermore, this integration is sharpened through the synthesis with research on continuous usage of online service based on customer satisfaction. We then test the model using a sample of 236 respondents who have used one of the most popular Internet blog and community service in South Korea within the last three months. The analysis results suggest that website information and system attributes play key roles in forming continuous intention of the service and perceived playfulness serves as an important moderator toward customer satisfaction. Our model is more likely to help link website design and invesment decisions to the strategy for retaining existing customers in the context of online service.

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모바일 IPTV 서비스의 지속적인 이용의도에 대한 영향요인 (Influencing Factors of Continuous Use Intention of Mobile IPTV Service)

  • 김효석;김상훈
    • 한국IT서비스학회지
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    • 제16권4호
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    • pp.99-120
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    • 2017
  • As smartphones and tablets are drastically spreading, mobile IPTV service becomes very important emerging issue in addition to existing DMB broadcasting, and the consumption of personalized multimedia services is increasing in the mobile Internet environment. While the previous research focuses on influencing factors of the initial acceptance intention of the mobile IPTV Service, this study intends to find the factors that affect continuous use intention of the mobile IPTV service which has become one of core services in the mobile environment. The research model and the hypotheses of this study could be derived on the basis of four referent theories (that is, mobile service quality model (MOBISQUAL), post acceptance model (PAM), expectation confirmation theory (ECT) and extended technology acceptance model (ETAM)). In order to empirically test the hypotheses, the field survey was conducted for 278 respondents. Twelve ones of fifteen hypotheses were found to be statistically significantly adopted from the results of structural equation model analyses using Smart PLS 3.0. The theoretical contribution of this study is to empirically investigate the factors that affect the continuous use intention of mobile IPTV service. And the practical contribution is to provide the implementation guidelines of managing the service quality to enhance the competitive power of mobile IPTV business.

개인사용자 중심의 클라우드서비스의 수용에 영향을 미치는 요인에 관한 연구:기술수용모형(TAM)과 저항을 중심으로 (A Study on the Factors Affecting the Adoption of Cloud Computing Service:Focused on the Technology Acceptance Model(TAM) and Resistance)

  • 박윤서;김용식
    • 한국IT서비스학회지
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    • 제12권4호
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    • pp.1-23
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    • 2013
  • This study examines whether key characteristics of cloud computing services would affect the intention of use for personalized cloud computing services. The research model was generated based on Technology Acceptance Model (TAM) with resistance variable, and verified statistically by undertaking a survey about the perception of personal users. As the results of this analysis, we could find the structural relationship among the factors affecting adoption of the cloud computing service. We found that the expectation of ubiquity as a representative function of the cloud computing service meaningfully affected the perceived ease of use and resistance, and that the relativeness with existing services also meaningfully affected the perceived ease of use, but not the resistance. In addition, the moderating effects of use experience in the path leading from the perceived ease of use and resistance to the intention of use were identified. This study will provide diverse implications for the companies providing personalized cloud computing services.

산느타리버섯 재배특성 및 기호도 조사 (Cultural characteristics and consumer acceptance of Pleurotus pulmonarius)

  • 이광재;김경희;조병주;박영학
    • 한국버섯학회지
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    • 제6권3_4호
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    • pp.146-149
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    • 2008
  • Pleurotus pulmonarius usually grows on the dead wood of deciduous trees in mid summer to early fall. The pileus color is white to tan and fruiting body is generally smaller than P. ostreatus. This study was carried out to investigate the characteristics of cultivation and consumer acceptance of P. pulmonarius. The period of incubation and primordial occurrence were required about 33days, 5days in bottle cultivation repectively, and the yield was 170g/850cc bottle. In bed cultivation, the period of primordial occurrence was similar to that of bottle cultivation and the yields was $35.7{\sim}46.2kg/3.3m^2$. Taste and favor of P. pulmonarius were superior to P. oostreatus., but the appearance, color and shape, was slightly inferior to P. ostreatus.

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소셜 네트워크 서비스(SNS) 이용요인간 구조적 관계 : 기술수용모델(TAM)과 플로우(Flow)를 중심으로 (The Structural Relationships Among Factors Affecting the Usage of Social Network Service:Focusing on the Technology Acceptance Model(TAM) and the Flow)

  • 박윤서;김용식
    • 한국IT서비스학회지
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    • 제11권1호
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    • pp.247-272
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    • 2012
  • Social Network Service(SNS) is a kind of advanced Internet service that acts as personal media. This study was intended to find out the structural relationships among factors affecting the usage of social network services by extending the Technology Acceptance Model(TAM). For this purpose, the variable 'Flow' was first integrated into the TAM in order to understand the internal motivations of users. And then the external factors of SNS usage were derived from the perspective of users, contents, and media side of SNS, and finally the dependent variable was set with the intention of sustainable use. Then these factors were carefully integrated into a structural model. We expect the findings of this study will be very helpful for the internet marketing professionals, SNS developers, and the others.

예비 중등교사의 다문화 인식이 다문화 효능감에 미치는 영향 (The Impact of Awareness of Multiculture on Efficacy of Multiculture in Pre-service Secondary Teachers)

  • 이기용;박창언
    • 수산해양교육연구
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    • 제26권5호
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    • pp.1026-1036
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    • 2014
  • The purpose of this research is to find the impact of multicultural awareness of pre-service secondary teachers on multicultural efficacy. Specific content of the study for achieving this purpose is as follows: First, the correlation between multicultural awareness of pre-service secondary teachers and multicultural efficacy was analyzed. Second, the effect relation between multicultural awareness of pre-service secondary teachers and multicultural efficacy was examined. As part of quantitative research, the method of study was a survey targeting 234 pre-service Secondary teachers who were sophomores, juniors and seniors at D University, P University and S University located in Busan. The study results earned from this process are as below: First, statistically significantly high positive correlation existed between multicultural awareness of pre-service secondary teachers and multicultural efficacy. The areas of acceptance, openness and respect, which are the sub-scale of multicultural awareness of pre-service secondary teachers, showed high positive correlations with all sub-scale of multicultural efficacy including general efficacy, efficacy in instructional function, efficacy in caring perspectives and efficacy in helping multicultural families. Second, the sub-scale of multicultural awareness that significantly affected general efficacy in the sub-scale of multicultural efficacy of pre-service secondary teachers was acceptance and respect. The sub-scale of multicultural awareness that significantly affected efficacy in instructional function was acceptance. The sub-scale of multicultural awareness that significantly affected efficacy in caring perspectives was acceptance and respect. The sub-scale of multicultural awareness that significantly affected efficacy in helping multicultural families was respect. It showed that openness in the sub-scale of multicultural awareness did not affect multicultural efficacy much.

서비스의 유용성과 프라이버시 염려도가 개인화 된 서비스 수용성에 미치는 영향에 관한 연구 (Study on How Service Usefulness and Privacy Concern Influence on Service Acceptance)

  • 이준기;최희재;최선아
    • 한국전자거래학회지
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    • 제12권4호
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    • pp.37-51
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    • 2007
  • 인터넷과 정보기술의 발달로 웹 사이드를 이용하는 사용자들의 요구도 다양화되고 있으며 이에 부응하기 위한 노력의 하나로 최근에 개인화 서비스가 주목을 받고 있다. 하지만, 개인화 서비스 구현하기 위해서는 사용자의 프로파일을 파악하기 위한 기술을 사용하기 때문에 개인 프라이버시 침해에 대한 우려의 목소리가 높아 지고 있다. 서비스 제공자 입장에서 다양한 개인화 서비스의 구현을 시도하지만, 사용자들이 이와 같은 서비스를 수용할 것인지에 대하여 본 연구에서는 다양한 개인화 서비스 별로 개인의 프라이버시 침해에 대한 염려도와 서비스의 유용성에 초점을 두었다. 즉, 특정 개인화 서비스에 대하여 개인이 얻는 이점과 서비스를 제공받기 위해 감수해야 하는 개인 프라이버시 침해에 대한 염려가 서비스의 수용성에 어떻게 영향을 미치는가를 살펴 보았다. 우선적으로 문헌고찰을 통해 다양한 개인화 서비스 중에서 전자상거래 사이트의 대표적 6가지 서비스 유형과 각 서비스에서 제공해야 하는 개인정보를 도출하였다. 다음 단계에서는, 각 서비스 유형별로 사용자가 지각하는 서비스의 유용성과 프라이버시 침해에 대한 염려도를 조사하여 결과적으로 해당 서비스를 수용할 것인지에 대한 연관 관례를 보았다. 연구 결과, 프라이버시 염려도는 서비스 수용성에 부의 영향을, 서비스 유용성은 서비스 수용성에 정의 영향을 미치면서 두 변수간 상쇄현상이 나타남을 알 수 있었다. 또한 서비스 종류, 제공하여야 하는 정보에 따라 두 변수의 역할이 달라짐을 알 수 있었다. 본 연구의 결과는 전자상거래 사이트들이 각 사이트의 유형에 따라 개인의 프라이버시를 침해하지 않는 범위에서 개인의 정보를 수집하여 서비스를 제공하도록 하는 데 효과적으로 활용될 것이다.

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Strain-based plastic instability acceptance criteria for ferritic steel safety class 1 nuclear components under level D service loads

  • Kim, Ji-Su;Lee, Han-Sang;Kim, Jong-Sung;Kim, Yun-Jae;Kim, Jin-Won
    • Nuclear Engineering and Technology
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    • 제47권3호
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    • pp.340-350
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    • 2015
  • This paper proposes strain-based acceptance criteria for assessing plastic instability of the safety class 1 nuclear components made of ferritic steel during level D service loads. The strain-based criteria were proposed with two approaches: (1) a section average approach and (2) a critical location approach. Both approaches were based on the damage initiation point corresponding to the maximum load-carrying capability point instead of the fracture point via tensile tests and finite element analysis (FEA) for the notched specimen under uni-axial tensile loading. The two proposed criteria were reviewed from the viewpoint of design practice and philosophy to select a more appropriate criterion. As a result of the review, it was found that the section average approach is more appropriate than the critical location approach from the viewpoint of design practice and philosophy. Finally, the criterion based on the section average approach was applied to a simplified reactor pressure vessel (RPV) outlet nozzle subject to SSE loads. The application shows that the strain-based acceptance criteria can consider cumulative damages caused by the sequential loads unlike the stress-based acceptance criteria and can reduce the overconservatism of the stress-based acceptance criteria, which often occurs for level D service loads.