• 한국병원경영학회지
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• 제25권3호
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• pp.38-52
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• 2020

Purpose: The purpose of the study is to suggest the main functions and implications of public hospitals to effectively respond to the future epidemic crisis based on analyzing the accessibility to designated Coronavirus Disease 2019 (COVID-19) medical institutions of Seoul and examining the main features of the quarantine of Seoul municipal hospitals. Method: To analyze the response and function of Seoul municipal hospitals, we reviewed the Infectious Disease Control and Prevention ACT, 258 articles of Seoul Metropolitan Government press releases from January to the end of April, 48 articles of Seoul Metropolitan Government's daily newsletters, 2019 Health Bureau Budget report. We also referred to internal data of Seoul Children's Hospital, Seoul Seobuk Hospital, and Seoul Eunpyeong Hospital during the same period. Besides, the accessibility to medical institutions was analyzed by using the COVID-19 data which was announced daily basis. Results: The accessibility of COVID-19 patients living in the Southeastern part of Seoul to a medical institutions was 16.2km on a distance basis, and it was the lowest accessibility among four regions of Seoul since it took about 40 minutes by car. On the other hand, patients living in the Northeast part had the highest accessibility, as the access to medical institutions was 10.7km and 27 minutes by car. Also, the main functions of the municipal hospital of Seoul against COVID-19 were to shift the public hospital function to COVID-19 patients only hospitals, to perform the epidemiological investigation by medical doctors, and to support the operation of self-isolation facilities, community treatment centers and triage rooms of community health centers. Conclusion: Through the experience of COVID-19, we suggested that the functions of public hospitals will be reorganized as the reinforcement of infectious disease treatment and mental health for quarantined patients, cooperation with private hospitals, supporting for strengthening community health capacity and preparation for another epidemic.

• 한국병원경영학회지
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• 제24권3호
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• pp.38-47
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• 2019

Purposes: Rapid aging and increase of high chronic diseases of the elderly are increasing the needs for expanding elderly care beyond the concept of treatment in medical institutions. This study is to discuss the core values, functions, and roles of municipal hospitals and suggest a suitable community care model. Methodology: The survey was collected twice derived from the domestic expert groups. This study analyzed experts' responses using Delphi method and Analytic Hierarchy Process, using Microsoft Excel 2016. Findings: Among the core values of the municipal hospitals, it was shown that community linkage had the highest priority. The publicity had the highest priority among the functions and roles of the municipal hospitals. In the community care models presented in this study, the model focused on 'Community Care Integration Center' showed highest relevance, suitability and applicability. Practical Implications: This study suggested three different community care models and derived the most suitable model for community care, which is focused on the municipal hospitals. It suggested effective application of the community care model to promote community care in each community.

• 보건의료산업학회지
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• 제7권4호
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• pp.289-303
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• 2013

This study looks at priorities in managing public hospitals by figuring out categories needed to examine the quality of each hospital. In order to analyze priorities and relative importance of valuation indicator in Seoul municipal hospitals, surveys were sent via e-mail to medical professionals who have participated in evaluation of municipal hospitals. The analytic hierarchy process (AHP) was conducted using the Expert Choice 11.5 program. The results show that 'providing public service' is considered to be the most important category for all kinds of public hospitals, followed by 'improving the quality of medical care', 'hospital management and governance', and 'efficient hospital management'. The importance of 'hospital management and governance' and 'efficient hospital management' is different depending on the types of hospitals, but the importance of 'providing public service' and 'improving the quality of care' remains the same regardless of the types of hospitals. Based on these results, the study comes to a conclusion that public hospitals should place high value on certain categories and their management purposes should differ depending on their specific fields and characteristics. This study will help furthering discussions on the identity and roles of public hospitals.

• 보건행정학회지
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• 제29권4호
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• pp.445-453
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• 2019

Background: This study is to investigate the association between the distribution of multimorbidity and length of stay and medical expenses among inpatients in a municipal hospital to achieve an integrated care setting. Methods: We used the exploratory factor analysis and the generalized estimating equation model to analyze the data from patients living in the northeast region of Seoul, who were hospitalized from January 2017 to December 2017 in a municipal hospital. Results: As a result of the factor analysis, seven types of multiple chronic diseases were classified. Among the elderly patients admitted to municipal hospitals, the burden of medical expenses was mainly influenced by the length of stay (B=310,719, p-value <0.0001), not the type of disease (all not significant). Length of stay were mainly due to psychiatric illness (factor 1: B=4.323, p-value <0.0001) related to the brain and metabolic diseases (factor 2: B=2.364, p-value=0.003). Conclusion: This study showed that the medical expenses of the elderly patients were largely due to prolonged hospitalization, not multimorbidity. Therefore, it is necessary to develop an integrated care paradigm strategy cope with the multimorbidity of the elderly in the community and to alleviate the socio-economic burden.

• 한국보건간호학회지
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• 제27권3호
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• pp.578-591
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• 2013

Purpose: The purpose of this research was to identify the health behaviors, health status, and utilization patterns of health care institutions for homeless shelter residents as well as to compare these research outcomes between younger and older male homeless shelter residents. Methods: The subjects in this study were 357 homeless shelter residents that were recruited by simple random sampling. Data were collected from August to September 2009. Health behaviors, health status, and utilization patterns of health care institutions were measured using structured questionnaires. Data were analyzed using the Chi square test and Fisher's exact test using SPSS 14.0. Results: Both younger and older male subjects showed unhealthy behaviors, and their health status was lower than that of the Health & Nutrition Examination Survey conducted in 2009. Subjects preferred to utilize national or municipal hospitals as well as pharmacies as opposed to general hospitals, clinics, and public health centers. Conclusion: Differentiated comprehensive health care services and monitoring should be provided to homeless shelter residents based on the needs of each group in order to improve their health status as well as to prevent communicable diseases and complications of chronic diseases.

• 한국콘텐츠학회논문지
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• 제13권12호
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• pp.921-930
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• 2013

노인장기요양보험 도입 이후 노인요양병원은 양적으로 빠르게 증가하였다. 그러나 노인요양병원 이용자의 만족도에 관한 연구는 많이 이루어지지 않았다. 이 연구는 Sheth의 소비가치이론을 우리나라 노인요양병원 환자들의 특성에 맞게 부분적으로 수정하여, 시립노인요양병원과 민간노인요양병원에 입원한 환자들을 대상으로 만족도의 중요한 요소 중 하나인 재이용 의사를 분석하여 노인요양병원 경영전략 수립에 필요한 기초자료를 도출하였다. 서울과 경기지역에 소재하고 있는 시립노인요양병원 2개소와 민간노인요양병원 3개소에서 진료를 받고있는 60세 이상의 입원환자 475명을 조사 대상으로 선정하였다. 구조화된 설문지를 개발하여 2012년 8월 1일부터 2012년 9월 30일 까지 자기 기입방법과 면담 설문방법으로 자료를 수집하였다. 분석방법은 SPSS(version14.0)을 사용하여 요인분석을 통해 범주를 추출하고, 위계적 로지스틱 회귀분석을 시행하였다. 연구결과 소비가치 요인 중에서 기능적 가치인 재활치료의 만족도가 병원을 재이용하도록 하는 가장 강한 요인이었으며, 감정적 가치인 첨단 고급성과 진료서비스의 신뢰성, 건강적 가치인 운명적인 건강관의 순으로 유의한 영향을 미치는 것으로 추정되었다. 따라서, 노인요양병원의 경영에 있어서 이러한 연구결과에 기초하여 병원 이용 만족도를 향상시킬 수 있는 재활치료 프로그램의 향상 및 시설, 장비의 개선, 직원의 친절도 향상 등의 전략을 수립하고, 병원 재이용 의사를 제고하기 위한 경영 전략을 수립하는 것이 필요하다.

• 재활치료과학
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• 제9권3호
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• pp.103-120
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• 2020

목적 : 본 연구는 재활·요양병원 환자의 사회적 입원이 증가하고 있는 현상에 대해 작업치료사의 관점에서 분석하고자 하였다. 연구방법 : 작업치료사들의 관점을 확인하기 위하여 재활 서비스 평가 도구 RSAT를 기반으로 주관식 설문지를 구성하였고, 2019년 8월 전국 3년차 이상의 작업치료들에게 설문지를 배포 및 수거하였다. 설문지의 응답자료를 van Kaam의 현상학적 연구 방법을 통해 분석하였고, 유효 세부서술에 대해 Word cloud로 다빈도 단어를 분석하였다. 결과 : 배포한 설문지는 수도권, 충청권, 경상권에서 46명의 작업치료사들로부터 응답을 받았다. 설문지의 응답자료는 2개의 범주(categories)와 4개의 주제(theme), 13개의 하위주제(subtheme)로 분석되었다. 2개 범주는 '병원의 체계'와 '작업치료 임상의 내·외부적 요인'으로 나타났으며 '병원의 체계'에 따른 주제는 '다학제 팀 접근의 어려움'과 '퇴원계획 체계의 미흡'으로 나타났다. '작업치료 임상의 내·외부적 요인'에 따른 주제로는 '작업치료사의 어려움'과 '작업치료 실시의 어려움'으로 분석되었다. 결론 : 작업치료사들은 재활·요양병원 환자들의 지역사회 복귀가 어려운 가장 큰 원인이 합리적이지 못한 작업치료 관련 요양급여체계에 있다고 지적하였다. 퇴원 및 지역사회 적응을 위한 작업치료 서비스 체계의 미흡함 역시 환자들로 하여금 퇴원하지 못하고 결국 다시 병원으로의 입원을 하게 만드는 주요 원인의 하나로 인식하고 있었다. 향후 작업치료 처방 및 의료 급여 체계를 환자의 재활 목적에 맞도록 다면화할 필요가 있음을 제언한다.

• 대한예방한의학회지
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• 제10권1호
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• pp.109-121
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• 2006

The purpose of this study was to determine factors influencing patient satisfaction with medical services in hospital, which is classified into environmental aspect, human services and procedural services. Based on the results of literature review, the study focused on effects of social-demographical factors on patient satisfaction. The environmental aspect of medical care services included medical equipment and facilities, hygiene, ventilation, heating and air-conditioning, waiting and resting space, ward space and parking facilities. Procedural service included registration process, bill payment, waiting time after registration, examination and prescription as well as appointment process. Human services consisted of physicians listening to stories of patients, examination duration, physicians' explanation and physicians' service. As for nurses, explanation about disease, examination procedure and results, kindness and nursing care were evaluated. Services provided by other staff members were also evaluated. Patient satisfaction, defined as individual attitude toward medical service as a whole, was measured using a questionnaire. A total of 700 in-or out-patients were surveyed in 6 hospitals with more than 300 beds in North Gyeongbuk Province. 1. The level of patient satisfaction varied with characteristics of patients. Male patients and those in their 30s had a low level of satisfaction. Dissatisfaction level was positively related to education level but negatively related to economic condition. 2. As for patient satisfaction with medical service providers and other employees in hospital, satisfaction level with physician's explanation about treatment was higher. But dissatisfaction levels with treatment duration and the lack of explanation about examination procedures were high, calling for improvement. Dissatisfaction level with nursing care was high, calling for training of nurses for better service. Given the low level of satisfaction with human services, hospital employees need to be trained to improve their service. 3. It Was found that administrative service was also a significant factor influencing patient satisfaction in addition to medical service. It is therefore important for hospitals to provide patients with prompt and convenient procedural service. 4. Environmental factors such as medical equipment and amenity facilities also affected patient satisfaction. Thus environmental condition, procedural service and human service are all important to improve medical service in hospital. In summary, procedural service was the most significant factor for patient satisfaction. The level of satisfaction in patients was also affected by human service and environmental condition. It is therefore necessary to take patient-oriented approach in providing medical service in an effort to improve patient satisfaction. The finding of a lower level of satisfaction with human service signifies the need for training of healthcare providers and other hospital employees for better services. The introduction of advanced management programs is also needed to improve procedures that patients go through in hospitals.