• Proceedings of the Korean Society of Computer Information Conference
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• 2017.07a
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• pp.344-345
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• 2017

Opinion mining and sentiment analysis(OMSA) as a research discipline has emerged during last 15 years and provides a methodology to computationally process the unstructured data mainly to extract opinions and identify their sentiments. The relatively new but fast growing research discipline has changed a lot during these years. This paper presents a scientometric analysis of research work done on OMSA during 2007-2016. For the literature analysis, research publications indexed in Web of Science (WoS) database are used as input data. The publication data is analyzed computationally to identify year-wise publication pattern, rate of growth of publications, research areas.

• International journal of advanced smart convergence
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• v.9 no.4
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• pp.124-131
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• 2020

As users of internet-based software applications increase, functional and non-functional problems for software applications are quickly exposed to user reviews. These user reviews are an important source of information for software improvement. User review mining has become an important topic of intelligent software engineering. This study proposes a user review mining method for software improvement. User review data collected by crawling on the app review page is analyzed to check user satisfaction. It analyzes the sentiment of positive and negative that users feel with a machine learning method. And it analyzes user requirement issues through topic analysis based on structural topic modeling. The user review mining process proposed in this study conducted a case study with the a non-face-to-face video conferencing app. Software improvement through user review mining contributes to the user lock-in effect and extending the life cycle of the software. The results of this study will contribute to providing insight on improvement not only for developers, but also for service operators and marketing.

• Journal of Multimedia Information System
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• v.9 no.1
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• pp.61-68
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• 2022

The importance of online reviews is prevalent as more people access goods or places online and make decisions to visit or purchase. However, such reviews are generally provided by short sentences or mere star ratings; failing to provide a general overview of customer preferences and decision factors. This study explored and broke down restaurant reviews found on Google Maps. After collecting and analyzing 5,427 reviews, we vectorized the importance of words using the TF-IDF. We used a random forest machine learning algorithm to calculate the coefficient of positivity and negativity of words used in reviews. As the result, we were able to build a dictionary of words for positive and negative sentiment using each word's coefficient. We classified words into four major evaluation categories and derived insights into sentiment in each criterion. We believe the dictionary of review words and analyzing the major evaluation categories can help prospective restaurant visitors to read between the lines on restaurant reviews found on the Web.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2017.05a
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• pp.160-161
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• 2017

Sentiment analysis and opinion mining is the field of study that analyzes people's opinions, sentiments, evaluations, attitudes, and emotions from written language Opinion mining and sentiment analysis(OMSA) as a research discipline has emerged during last 15 years and provides a methodology to computationally process the unstructured data mainly to extract opinions and identify their sentiments. The relatively new but fast growing research discipline has changed a lot during these years. This paper presents a scientometric analysis of research work done on OMSA during 2007-2016. For the literature analysis, research publications indexed in Web of Science (WoS) database are used as input data. The publication data is analyzed computationally to identify year-wise publication pattern, rate of growth of publications, research areas. More detailed manual analysis of the data is also performed to identify popular approaches (machine learning and lexcon-based) used in these publications, levels (documents, sentences or aspect-level) of sentiment analysis work done and major application areass of OMSA.

• The Journal of Information Systems
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• v.29 no.4
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• pp.137-151
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• 2020

Purpose Domestic asset management fintech companies are expected to grow by leaps and bounds along with the implementation of the "Data bills." Contrary to the market fever, however, academic research is insufficient. Therefore, we want to analyze user reviews of asset management fintech companies that are expected to grow significantly in the future to derive strengths and complementary points of services that have been provided, and analyze key elements of asset management fintech companies. Design/methodology/approach To analyze large amounts of review text data, this study applied text mining techniques. Bank Salad and Toss, domestic asset management application services, were selected for the study. To get the data, app reviews were crawled in the online app store and preprocessed using natural language processing techniques. Topic Modeling and Aspect-Sentiment Analysis were used as analysis methods. Findings According to the analysis results, this study was able to derive the elements that asset management fintech companies should have. As a result of Topic Modeling, 7 topics were derived from Bank Salad and Toss respectively. As a result, topics related to function and usage and topics on stability and marketing were extracted. Sentiment Analysis showed that users responded positively to function-related topics, but negatively to usage-related topics and stability topics. Through this, we were able to extract the key elements needed for asset management fintech companies.

• Journal of Information Processing Systems
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• v.15 no.3
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• pp.500-519
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• 2019

The blooming of social media has simulated interest in sentiment analysis. Sentiment analysis aims to determine from a specific piece of content the overall attitude of its author in relation to a specific item, product, brand, or service. In sentiment analysis, the focus is on the subjective sentences. Hence, in order to discover and extract the subjective information from a given text, researchers have applied various methods in computational linguistics, natural language processing, and text analysis. The aim of this paper is to provide an in-depth up-to-date study of the sentiment analysis algorithms in order to familiarize with other works done in the subject. The paper focuses on the main tasks and applications of sentiment analysis. State-of-the-art algorithms, methodologies and techniques have been categorized and summarized to facilitate future research in this field.

• Journal of the Korea Society of Computer and Information
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• v.24 no.2
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• pp.171-177
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• 2019

This paper aims to find the most effective feature selection method for the sake of opinion mining tasks. Basically, opinion mining tasks belong to sentiment analysis, which is to categorize opinions of the online texts into positive and negative from a text mining point of view. By using the five product groups dataset such as apparel, books, DVDs, electronics, and kitchen, TF-IDF and Bag-of-Words(BOW) fare calculated to form the product review feature sets. Next, we applied the feature selection methods to see which method reveals most robust results. The results show that the stacking classifier based on those features out of applying Information Gain feature selection method yields best result.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.6
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• pp.457-464
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• 2020

This study aims to recognize customers' real sentiment and then discover the data-driven insights for strategic decision-making in the financial sector of Saudi Arabia. The data was collected from the social media (Facebook and Twitter) from start till October 2018 in financial companies (NCB, Al Rajhi, and Bupa) selected in the Kingdom of Saudi Arabia according to criteria. Then, it was analyzed using a sentiment analysis, one of data mining techniques. All three companies have similar likes and followers as they serve customers as B2B and B2C companies. In addition, for Al Rajhi no negative sentiment was detected in English posts, while it can be seen that Internet penetration of both banks are higher than BUPA, rarely mentioned in few hours. This study helps to predict the overall popularity as well as the perception or real mood of people by identifying the positive and negative feelings or emotions behind customers' social media posts or messages. This research presents meaningful insights in data-driven approaches using a specific data mining technique as a tool for corporate decision-making and forecasting. Understanding what the key issues are from customers' perspective, it becomes possible to develop a better data-based global strategies to create a sustainable competitive advantage.

• The Journal of Korean Association of Computer Education
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• v.17 no.6
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• pp.115-122
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• 2014

One of the problems with current youth generations is increasing rate of violence and suicide in their school lives, and this study aims at the design of a sentiment analysis system to prevent suicide by uising big data process. The main issues of the design are economical implementation, easy and fast processing for the users, so, the open source Hadoop system with MapReduce algorithm is used on the HDFS(Hadoop Distributed File System) for the experimentation. This study uses word count method to do the sentiment analysis with informal data on some sns communications concerning a kinds of violent words, in terms of text mining to avoid some expensive and complex statistical analysis methods.

• Journal of Korea Multimedia Society
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• v.18 no.11
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• pp.1391-1399
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• 2015

In recent times, studies sentiment analysis are being actively conducted by implementing natural language processing technologies for analyzing subjective data such as opinions and attitudes of users expressed on the Web, blogs, and social networking services (SNSs). Conventionally, to classify the sentiments in texts, most studies determine positive/negative/neutral sentiments by assigning polarity values for sentiment vocabulary using sentiment lexicons. However, in this study, sentiments are classified based on Thayer's model, which is psychologically defined, unlike the polarity classification used in opinion mining. In this paper, as a method for classifying the sentiments, sentiment categories are proposed by extracting sentiment keywords for major sentiments by using hashtags, which are essential elements of Instagram. By applying sentiment categories to user posts, sentiments can be determined through the similarity measurement between the sentiment adjective candidates and the sentiment keywords. The test results of the proposed method show that the average accuracy rate for all the sentiment categories was 90.7%, which indicates good performance. If a sentiment classification system with a large capacity is prepared using the proposed method, then it is expected that sentiment analysis in various fields will be possible, such as for determining social phenomena through SNS.