• Title/Summary/Keyword: Sentiment Analysis Applications

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Sentiment Analysis Main Tasks and Applications: A Survey

  • Tedmori, Sara;Awajan, Arafat
    • Journal of Information Processing Systems
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    • v.15 no.3
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    • pp.500-519
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    • 2019
  • The blooming of social media has simulated interest in sentiment analysis. Sentiment analysis aims to determine from a specific piece of content the overall attitude of its author in relation to a specific item, product, brand, or service. In sentiment analysis, the focus is on the subjective sentences. Hence, in order to discover and extract the subjective information from a given text, researchers have applied various methods in computational linguistics, natural language processing, and text analysis. The aim of this paper is to provide an in-depth up-to-date study of the sentiment analysis algorithms in order to familiarize with other works done in the subject. The paper focuses on the main tasks and applications of sentiment analysis. State-of-the-art algorithms, methodologies and techniques have been categorized and summarized to facilitate future research in this field.

Development of Deep Learning Models for Multi-class Sentiment Analysis (딥러닝 기반의 다범주 감성분석 모델 개발)

  • Syaekhoni, M. Alex;Seo, Sang Hyun;Kwon, Young S.
    • Journal of Information Technology Services
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    • v.16 no.4
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    • pp.149-160
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    • 2017
  • Sentiment analysis is the process of determining whether a piece of document, text or conversation is positive, negative, neural or other emotion. Sentiment analysis has been applied for several real-world applications, such as chatbot. In the last five years, the practical use of the chatbot has been prevailing in many field of industry. In the chatbot applications, to recognize the user emotion, sentiment analysis must be performed in advance in order to understand the intent of speakers. The specific emotion is more than describing positive or negative sentences. In light of this context, we propose deep learning models for conducting multi-class sentiment analysis for identifying speaker's emotion which is categorized to be joy, fear, guilt, sad, shame, disgust, and anger. Thus, we develop convolutional neural network (CNN), long short term memory (LSTM), and multi-layer neural network models, as deep neural networks models, for detecting emotion in a sentence. In addition, word embedding process was also applied in our research. In our experiments, we have found that long short term memory (LSTM) model performs best compared to convolutional neural networks and multi-layer neural networks. Moreover, we also show the practical applicability of the deep learning models to the sentiment analysis for chatbot.

Intensified Sentiment Analysis of Customer Product Reviews Using Acoustic and Textual Features

  • Govindaraj, Sureshkumar;Gopalakrishnan, Kumaravelan
    • ETRI Journal
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    • v.38 no.3
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    • pp.494-501
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    • 2016
  • Sentiment analysis incorporates natural language processing and artificial intelligence and has evolved as an important research area. Sentiment analysis on product reviews has been used in widespread applications to improve customer retention and business processes. In this paper, we propose a method for performing an intensified sentiment analysis on customer product reviews. The method involves the extraction of two feature sets from each of the given customer product reviews, a set of acoustic features (representing emotions) and a set of lexical features (representing sentiments). These sets are then combined and used in a supervised classifier to predict the sentiments of customers. We use an audio speech dataset prepared from Amazon product reviews and downloaded from the YouTube portal for the purposes of our experimental evaluations.

Sentiment Analysis to Classify Scams in Crowdfunding

  • shafqat, Wafa;byun, Yung-cheol
    • Soft Computing and Machine Intelligence
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    • v.1 no.1
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    • pp.24-30
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    • 2021
  • The accelerated growth of the internet and the enormous amount of data availability has become the primary reason for machine learning applications for data analysis and, more specifically, pattern recognition and decision making. In this paper, we focused on the crowdfunding site Kickstarter and collected the comments in order to apply neural networks to classify the projects based on the sentiments of backers. The power of customer reviews and sentiment analysis has motivated us to apply this technique in crowdfunding to find timely indications and identify suspicious activities and mitigate the risk of money loss.

An Improved Text Classification Method for Sentiment Classification

  • Wang, Guangxing;Shin, Seong Yoon
    • Journal of information and communication convergence engineering
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    • v.17 no.1
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    • pp.41-48
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    • 2019
  • In recent years, sentiment analysis research has become popular. The research results of sentiment analysis have achieved remarkable results in practical applications, such as in Amazon's book recommendation system and the North American movie box office evaluation system. Analyzing big data based on user preferences and evaluations and recommending hot-selling books and hot-rated movies to users in a targeted manner greatly improve book sales and attendance rate in movies [1, 2]. However, traditional machine learning-based sentiment analysis methods such as the Classification and Regression Tree (CART), Support Vector Machine (SVM), and k-nearest neighbor classification (kNN) had performed poorly in accuracy. In this paper, an improved kNN classification method is proposed. Through the improved method and normalizing of data, the purpose of improving accuracy is achieved. Subsequently, the three classification algorithms and the improved algorithm were compared based on experimental data. Experiments show that the improved method performs best in the kNN classification method, with an accuracy rate of 11.5% and a precision rate of 20.3%.

A Sentiment Classification Approach of Sentences Clustering in Webcast Barrages

  • Li, Jun;Huang, Guimin;Zhou, Ya
    • Journal of Information Processing Systems
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    • v.16 no.3
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    • pp.718-732
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    • 2020
  • Conducting sentiment analysis and opinion mining are challenging tasks in natural language processing. Many of the sentiment analysis and opinion mining applications focus on product reviews, social media reviews, forums and microblogs whose reviews are topic-similar and opinion-rich. In this paper, we try to analyze the sentiments of sentences from online webcast reviews that scroll across the screen, which we call live barrages. Contrary to social media comments or product reviews, the topics in live barrages are more fragmented, and there are plenty of invalid comments that we must remove in the preprocessing phase. To extract evaluative sentiment sentences, we proposed a novel approach that clusters the barrages from the same commenter to solve the problem of scattering the information for each barrage. The method developed in this paper contains two subtasks: in the data preprocessing phase, we cluster the sentences from the same commenter and remove unavailable sentences; and we use a semi-supervised machine learning approach, the naïve Bayes algorithm, to analyze the sentiment of the barrage. According to our experimental results, this method shows that it performs well in analyzing the sentiment of online webcast barrages.

A novel classification approach based on Naïve Bayes for Twitter sentiment analysis

  • Song, Junseok;Kim, Kyung Tae;Lee, Byungjun;Kim, Sangyoung;Youn, Hee Yong
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.11 no.6
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    • pp.2996-3011
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    • 2017
  • With rapid growth of web technology and dissemination of smart devices, social networking service(SNS) is widely used. As a result, huge amount of data are generated from SNS such as Twitter, and sentiment analysis of SNS data is very important for various applications and services. In the existing sentiment analysis based on the $Na{\ddot{i}}ve$ Bayes algorithm, a same number of attributes is usually employed to estimate the weight of each class. Moreover, uncountable and meaningless attributes are included. This results in decreased accuracy of sentiment analysis. In this paper two methods are proposed to resolve these issues, which reflect the difference of the number of positive words and negative words in calculating the weights, and eliminate insignificant words in the feature selection step using Multinomial $Na{\ddot{i}}ve$ Bayes(MNB) algorithm. Performance comparison demonstrates that the proposed scheme significantly increases the accuracy compared to the existing Multivariate Bernoulli $Na{\ddot{i}}ve$ Bayes(BNB) algorithm and MNB scheme.

Public Sentiment Analysis of Korean Top-10 Companies: Big Data Approach Using Multi-categorical Sentiment Lexicon (국내 주요 10대 기업에 대한 국민 감성 분석: 다범주 감성사전을 활용한 빅 데이터 접근법)

  • Kim, Seo In;Kim, Dong Sung;Kim, Jong Woo
    • Journal of Intelligence and Information Systems
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    • v.22 no.3
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    • pp.45-69
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    • 2016
  • Recently, sentiment analysis using open Internet data is actively performed for various purposes. As online Internet communication channels become popular, companies try to capture public sentiment of them from online open information sources. This research is conducted for the purpose of analyzing pulbic sentiment of Korean Top-10 companies using a multi-categorical sentiment lexicon. Whereas existing researches related to public sentiment measurement based on big data approach classify sentiment into dimensions, this research classifies public sentiment into multiple categories. Dimensional sentiment structure has been commonly applied in sentiment analysis of various applications, because it is academically proven, and has a clear advantage of capturing degree of sentiment and interrelation of each dimension. However, the dimensional structure is not effective when measuring public sentiment because human sentiment is too complex to be divided into few dimensions. In addition, special training is needed for ordinary people to express their feeling into dimensional structure. People do not divide their sentiment into dimensions, nor do they need psychological training when they feel. People would not express their feeling in the way of dimensional structure like positive/negative or active/passive; rather they express theirs in the way of categorical sentiment like sadness, rage, happiness and so on. That is, categorial approach of sentiment analysis is more natural than dimensional approach. Accordingly, this research suggests multi-categorical sentiment structure as an alternative way to measure social sentiment from the point of the public. Multi-categorical sentiment structure classifies sentiments following the way that ordinary people do although there are possibility to contain some subjectiveness. In this research, nine categories: 'Sadness', 'Anger', 'Happiness', 'Disgust', 'Surprise', 'Fear', 'Interest', 'Boredom' and 'Pain' are used as multi-categorical sentiment structure. To capture public sentiment of Korean Top-10 companies, Internet news data of the companies are collected over the past 25 months from a representative Korean portal site. Based on the sentiment words extracted from previous researches, we have created a sentiment lexicon, and analyzed the frequency of the words coming up within the news data. The frequency of each sentiment category was calculated as a ratio out of the total sentiment words to make ranks of distributions. Sentiment comparison among top-4 companies, which are 'Samsung', 'Hyundai', 'SK', and 'LG', were separately visualized. As a next step, the research tested hypothesis to prove the usefulness of the multi-categorical sentiment lexicon. It tested how effective categorial sentiment can be used as relative comparison index in cross sectional and time series analysis. To test the effectiveness of the sentiment lexicon as cross sectional comparison index, pair-wise t-test and Duncan test were conducted. Two pairs of companies, 'Samsung' and 'Hanjin', 'SK' and 'Hanjin' were chosen to compare whether each categorical sentiment is significantly different in pair-wise t-test. Since category 'Sadness' has the largest vocabularies, it is chosen to figure out whether the subgroups of the companies are significantly different in Duncan test. It is proved that five sentiment categories of Samsung and Hanjin and four sentiment categories of SK and Hanjin are different significantly. In category 'Sadness', it has been figured out that there were six subgroups that are significantly different. To test the effectiveness of the sentiment lexicon as time series comparison index, 'nut rage' incident of Hanjin is selected as an example case. Term frequency of sentiment words of the month when the incident happened and term frequency of the one month before the event are compared. Sentiment categories was redivided into positive/negative sentiment, and it is tried to figure out whether the event actually has some negative impact on public sentiment of the company. The difference in each category was visualized, moreover the variation of word list of sentiment 'Rage' was shown to be more concrete. As a result, there was huge before-and-after difference of sentiment that ordinary people feel to the company. Both hypotheses have turned out to be statistically significant, and therefore sentiment analysis in business area using multi-categorical sentiment lexicons has persuasive power. This research implies that categorical sentiment analysis can be used as an alternative method to supplement dimensional sentiment analysis when figuring out public sentiment in business environment.

User Review Mining: An Approach for Software Requirements Evolution

  • Lee, Jee Young
    • International journal of advanced smart convergence
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    • v.9 no.4
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    • pp.124-131
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    • 2020
  • As users of internet-based software applications increase, functional and non-functional problems for software applications are quickly exposed to user reviews. These user reviews are an important source of information for software improvement. User review mining has become an important topic of intelligent software engineering. This study proposes a user review mining method for software improvement. User review data collected by crawling on the app review page is analyzed to check user satisfaction. It analyzes the sentiment of positive and negative that users feel with a machine learning method. And it analyzes user requirement issues through topic analysis based on structural topic modeling. The user review mining process proposed in this study conducted a case study with the a non-face-to-face video conferencing app. Software improvement through user review mining contributes to the user lock-in effect and extending the life cycle of the software. The results of this study will contribute to providing insight on improvement not only for developers, but also for service operators and marketing.

Sentiment analysis on movie review through building modified sentiment dictionary by movie genre (영역별 맞춤형 감성사전 구축을 통한 영화리뷰 감성분석)

  • Lee, Sang Hoon;Cui, Jing;Kim, Jong Woo
    • Journal of Intelligence and Information Systems
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    • v.22 no.2
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    • pp.97-113
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    • 2016
  • Due to the growth of internet data and the rapid development of internet technology, "big data" analysis is actively conducted to analyze enormous data for various purposes. Especially in recent years, a number of studies have been performed on the applications of text mining techniques in order to overcome the limitations of existing structured data analysis. Various studies on sentiment analysis, the part of text mining techniques, are actively studied to score opinions based on the distribution of polarity of words in documents. Usually, the sentiment analysis uses sentiment dictionary contains positivity and negativity of vocabularies. As a part of such studies, this study tries to construct sentiment dictionary which is customized to specific data domain. Using a common sentiment dictionary for sentiment analysis without considering data domain characteristic cannot reflect contextual expression only used in the specific data domain. So, we can expect using a modified sentiment dictionary customized to data domain can lead the improvement of sentiment analysis efficiency. Therefore, this study aims to suggest a way to construct customized dictionary to reflect characteristics of data domain. Especially, in this study, movie review data are divided by genre and construct genre-customized dictionaries. The performance of customized dictionary in sentiment analysis is compared with a common sentiment dictionary. In this study, IMDb data are chosen as the subject of analysis, and movie reviews are categorized by genre. Six genres in IMDb, 'action', 'animation', 'comedy', 'drama', 'horror', and 'sci-fi' are selected. Five highest ranking movies and five lowest ranking movies per genre are selected as training data set and two years' movie data from 2012 September 2012 to June 2014 are collected as test data set. Using SO-PMI (Semantic Orientation from Point-wise Mutual Information) technique, we build customized sentiment dictionary per genre and compare prediction accuracy on review rating. As a result of the analysis, the prediction using customized dictionaries improves prediction accuracy. The performance improvement is 2.82% in overall and is statistical significant. Especially, the customized dictionary on 'sci-fi' leads the highest accuracy improvement among six genres. Even though this study shows the usefulness of customized dictionaries in sentiment analysis, further studies are required to generalize the results. In this study, we only consider adjectives as additional terms in customized sentiment dictionary. Other part of text such as verb and adverb can be considered to improve sentiment analysis performance. Also, we need to apply customized sentiment dictionary to other domain such as product reviews.