• 한국컴퓨터정보학회논문지
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• 제18권10호
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• pp.217-223
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• 2013

본 연구는 사회복지 현장실습이 진로선택에 미치는 영향에 관한 연구를 통계분석 기법을 중심으로 연구하고자 한다. 복지 현장실습이 전문가를 양성시키는 중요한 곳이기 때문에 지식, 가치, 실천적 기술을 파악하고자 한다. 이러한 측면에서 복지현장실습이 진로와 직결되기 때문에 사회복지학과의 교과수업 만족도, 기관 등 연계를 원하는 정도, 사회복지학과의 실습에 관한 요인인 실습의 만족도에 대해 분석하고자 한다. 첫째, 사회복지학과 실습생들의 개인적 특성을 파악한다. 둘째, 사회복지학과 요인과 진로선택의 관계를 규명한다. 셋째, 사회복지학과 대학(원)생들이 사회복지현장실습이 진로선택에 영향을 주는지 살펴본다.

• International Journal of Quality Innovation
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• 제10권1호
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• pp.77-87
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• 2009

The main aim of the paper is to provide an empirical analysis on patient satisfaction as an indicator of service quality in Malaysian public hospitals. Self-administered questionnaires were administered to patients by convenience sampling. Two sets of questionnaires were used, one for inpatient and another one set for outpatient. Selection of hospitals was made according to states in Peninsular Malaysia. 23 hospitals covering all state level hospitals, the National Referral Centre and selected district hospitals were chosen as respondent hospitals. Two dimensions of service quality emerged, namely clinical and physical dimension of service. Both outpatient and inpatient were found to be more satisfied with clinical dimension of service than physical dimension. For outpatient satisfaction, there was positive correlation between waiting time and patient satisfaction. Patient satisfaction was also found to be higher in the smaller district hospitals than in the larger state hospitals. For clinical dimension of service, patients were satisfied with the services of doctors and nurses, while for physical dimension of service, patients were satisfied with the cleanliness of the facilities. The ability of the research to be conducted by random sampling was inhibited by the reluctance of patients to cooperate, which led to the use of convenience sampling. Studies have also shown that patients are reluctant to express their feelings on services provided by their caregivers. The study provides primary data for a nationwide study on patient satisfaction in Malaysian public hospitals, for both inpatient and outpatient.

• Nutrition Research and Practice
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• 제9권3호
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• pp.296-303
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• 2015

BACKGROUND/OBJECTIVES: The present study investigated Korean and Taiwan adults on the importance of and the satisfaction with street food sanitation and street food choice factor, in order to present management and improvement measures for street foods. SUBJECTS/METHODS: The present study conducted a survey on 400 randomly chosen adults (200 Korean, 200 Taiwanese). General characteristics, eating habits, street food intake frequency, and preference by type of street food of respondents were checked. Respondents' importance and satisfaction of street food hygiene and selection attributes were also measured. In order to test for the difference between groups, ${\chi}^2-test$ and t-test were performed. ISA was also performed to analyze importance and satisfaction. RESULTS: Results showed that the importance of sanitation was significantly higher than satisfaction on all items in both Korea and Taiwan, and the satisfaction with sanitation was higher in Taiwan than in Korea. According to ISA results with street food sanitation, satisfaction was low while importance was high in both Korea and Taiwan. In terms of street food choice factor, importance scores were significantly higher than satisfaction scores on all items. In addition, satisfaction scores on all items except 'taste' were significantly higher in Taiwan than in Korea. CONCLUSIONS: A manual on sanitation management of street foods should be developed to change the knowledge and attitude toward sanitation by putting into practice a regularly conducted education. Considering the popularity of street foods and its potential as a tourism resource to easily publicize our food culture, thorough management measures should be prepared on sanitation so that safe street food culture should be created.

• 유통과학연구
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• 제13권5호
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• pp.103-111
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• 2015

Purpose - When it comes to first impressions of family restaurants, people basically think of the following factors: cozy, a refreshing space, indoor lighting, atmospheric music, the best-quality service through mutual interactions with employees, birthday events, follow-up customer management, brand image, and many others. Focusing on such family restaurants characteristics, with consumption experience and customer satisfaction determined as mediator variables, this study looks into the selection factors that affect customer loyalty when choosing a family restaurant. Subsequently, the study conducts an empirical analysis of these selection factors with the greatest influence. Research design, data, and methodology - This study analyzed 200 total surveys of family restaurant customers including college students, workers, housewives, and others. The survey was conducted over two weeks in May 2014. For statistical processing, SPSS 21 was used for factor analysis and reliability analysis as well as AMOS for structural equation analysis. In terms of a variable that would influence either consumption experience or customer satisfaction at the restaurants, the study introduced the concept of customer equity. The study designed a model based on a hypothesis developed using the following factors: customer encounter service value, customer convenience value, brand equity, relationship equity, and other factors defined as components of customer equity by Rust et al. (2000) determined as independent variables as well as with customer experience and customer satisfaction set as mediator variables. The hypothesis, after all, assumed that customer loyalty would be positively (+) influenced. Results - The analysis results from the study reported that brand value, customer encounter service value, and relationship value have positive (+) effects on consumption experience and customer satisfaction. However, as for customer convenience value, this turned out not to have a statistically significant influence on consumption experience and customer satisfaction. In regard to a relation between consumption experience and customer satisfaction, the results showed that the former affects the latter, and in terms of intervening variables, both of these appeared to have a positive (+) effect on customer loyalty. Conclusions - This study suggests that family restaurants should look for strategies that focus on how to promote customer relationships. For example, restaurants could try birthday events or discount events to achieve this goal. Since the study ended up realizing relatively low levels of suitability and statistical significance, the path of the study changed. After all, in order to increase suitability and statistical significance, the study had to eliminate factors such as service quality and others and for this reason the study was unable to conduct the analysis as initially planned. In addition, the data samples of the research were mainly gathered from students, which made it hard to say that the analysis was carried out on samples from every different group. Future research should analyze the characteristics of each group of customers for factors affecting customer satisfaction and customer loyalty in the family restaurant chain.

• 한국조리학회지
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• 제17권2호
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• pp.1-17
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• 2011

본 연구에서는 부산지역 한식호텔레스토랑을 이용하는 고객의 메뉴선택속성으로 메뉴디자인, 메뉴품질, 건강, 메뉴선택동기, 메뉴제공이 고객 만족과 재방문의도에 관한 연구이다. 그리고 변수들 관계의 인과관계를 수행하였다. 실증분석을 위한 설문조사는 부산지역 호텔한식레스토랑을 이용하는 고객을 대상으로 하였으며, 조사기간은 2008년 9월 1일부터 9월 30일까지 실시되었다. 실증분석 유호표본은 310부를 가지고 사회과학 통계프로그램인 SPSS/PC+ for Window 12.0을 이용하여 분석하였다. 분석결과는 다음과 같다. 첫째, 한식 레스토랑 메뉴선택 속성 중 고객만족에 가장 큰 영향을 미치는 요인으로는 건강요인이다. 이는 오늘날 웰빙으로 인한 건강을 지향하는 소비 경향이 반영된 것으로 볼 수 있다. 둘째, 메뉴 선택 속성의 요인 중 가장 크게 영향을 미치는 요인은 메뉴디자인이다. 이는 호기심을 유발하는 다양하고 독특한 메뉴를 디자인하여 메뉴에 대한 설명을 추가하여 차별화한 요인이 향후 재방문하는 것에 긍정적인 영향을 미치는 것으로 나타났다. 셋째, 메뉴 품질, 건강, 메뉴의 제공이 고객 만족이 영향을 미치는 것으로 나타났다. 넷째, 한식 레스토랑을 이용함에 있어 메뉴 선택 고려요인은 맛과 영양을 가장 중요한 것으로 나타났다. 한계점으로는 부산지역에 한정되어 연구가 이루어 졌으며, 특히 관광호텔을 대상으로 하여 일반 소비자들의 이용 빈도가 높은 대중의 한식레스토랑의 실증조사는 실시되지 않았다.

• 한국식품조리과학회지
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• 제25권6호
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• pp.663-670
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• 2009

The domestic foodservice and restaurant industries have been rapidly growing. Therefore, it is necessary for restaurants to analyze the demands and desires of their customers according to internal attributions, and to understand how these may change in the future. To explore the internal attributions of individuals, such as personality, this study examined differences between the promotion and prevention focuses of 'Self-Regulatory Focus Theory'. Based on this theory, hypotheses were prepared and two experiments- & -were performed to assess the hypotheses. showed that consumers who had a promotion focus were interested in the following factors: events, advertisement images and taste; whereas those with a prevention focus concentrated more on factors related to comfortoriented qualities, such as reputation and price satisfaction. In , after performing situational regulatory focus manipulation with the subjects, there were different results between promotion and prevention: in the promotion focus, when a prevention focus was induced, subjects concentrated more on price satisfaction, reputation, highly nutritious menu, and sanitary conditions; whereas in the prevention focus, when a promotion focus was induced, they concentrated on advertisement images, events, and restaurant atmosphere.

• 대한안전경영과학회지
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• 제18권4호
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• pp.195-209
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• 2016

This research determined priority of quality improvement of public institution's education service by using ASC for importance and applying Topsis, a multi-standard decision-making method simplifying various attributes and scales of evaluation items and deciding the comparative priority for satisfaction and discussed the differences so as to measure the quality of public institution's educational service and examine the priority of education service' quality improvement. This research classified the characteristics of quality improvement. As a result, it's significant to suggest positive direction and method to improve satisfaction and education service's quality from an angle of demander by analyzing educational satisfaction of education service quality of public education institution and effects on the following improvement.

• Journal of Korean Academy of Oral Health
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• 제42권4호
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• pp.181-186
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• 2018

Objectives: The purpose of this study was to investigate influences on employment preparation in dental hygiene students. Methods: A self-reported questionnaire was completed by 386 dental hygiene students in South Korea from November 1 to 30, 2016. For data analysis, the study used independent t-tests, one-way analysis of variance, Pearson correlation analysis, and regression analysis among others. Results: Students with higher grades tended to have major satisfaction, instruction participation, and employment preparation (P<0.001). Higher parental monthly income was related to higher major satisfaction (P<0.001). Employment preparation was significantly positively related to major selection motive, major satisfaction, and instruction participation. Conclusions: In order to encourage dental hygiene students to prepare for employment, it is necessary to create a better academic environment and develop a variety of employment preparation education programs. I think that the active interest of the country, society, school, and family will have a positive impact on employment preparation.

• 대한치위생과학회지
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• 제5권2호
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• pp.97-104
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• 2022

Background: Due to the declining number of students preparing for university entrance exams , the quota of universities has been decreasing continuously. This situation became increasingly diverse as new media used online, mobile, and PR tools to continuously invite students. This study is aimed at offering the helpful data to plan an effective PR strategy by analyzing the correlation between the major selection and satisfaction of the department's social media usage among freshmen majoring in dental hygiene. Methods: The collected data from the self-reported survey with freshmen were analyzed using the SPSS 22.0 program. The survey items were motive to select the major, social media platform that subjects used, reasons to use the media, time to visit the department's social media platform, and satisfaction level on the department's social media platform, using a 5-point Likert Scale. Results: The reasons for choosing a major were given by 32.2% and 15.9% respondents, respectively, as the vision after graduation and practice facilities. 39.9% and 31.4% used Instagram and YouTube for social media platforms, respectively, for using social media platform; 26.9% and 26.3% visited the department's social media before and after entering the university, respectively; 46.4% and 24.9% used Instagram and YouTube for department social media; and they generally satisfied with the contents of the department's social media. 40.9% of them said that information from the department's social media was useful. 33.8% of them said the information from the department's social media exceeded their expectations. 46.8% of them answered that the department's social media made the department's image positive. 33.4% got interested in the major more due to the department's social media. According to 32.1% of respondents, the department's social media was helpful in deciding on a major. With 35.4%, a positive correlation was discovered between the department's practice facilities and satisfaction on the department's social media. Conclusion: It is thought that the department's social media should try continuously by uploading the contents to meet the users' needs on a regular basis and seeking the plans to be able to collect various opinions using surveys through the related social media so that students can select the major and, moreover, lead the positive direction to adapt the university life under the unfamiliar environment after admission.

• The Journal of Asian Finance, Economics and Business
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• 제8권1호
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• pp.395-405
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• 2021

The sophistication of technology information has led to a series of innovative activities in the economy, particularly in buying and selling products and services both conventionally and online. Currently online activities provide opportunities for customers to get the desired needs. The purpose of this research is to examine the effect of website quality, hedonic shopping motivation, and impulse buying on customers' satisfaction of online shopping in Indonesia. Eight online marketplaces are the focus of this research. This study uses a quantitative approach. This is a structural equation research with data obtained from 177 students through an online questionnaire using a five-point Likert scale; the selection criteria is having shopped online from various universities in Indonesia. The statistical testing tool used is SPSS 26.0, with the effect between variables determined using Partial Least Square (SmartPLS 3.0). The findings of this study indicate that the nine proposed hypotheses are accepted, positively and significantly, directly or indirectly, which are supported by previous research to reinforce the findings that have been found. The interesting attributes associated with this study are hedonic shopping motivation and impulse buying that mediate the relationship between website quality and customer satisfaction of online shopping in Indonesia's marketplace.