• 한국정보처리학회:학술대회논문집
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• 한국정보처리학회 2012년도 추계학술발표대회
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• pp.472-473
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• 2012

수준 높은 공공서비스를 제공받고자 하는 국민의 권리의식이 향상되고 정보기술의 급속한 발전에 따라 고객의 요구사항이 다양하다. 신속하고 정확한 상담의 서비스를 제공하기 위한 수단으로서 콜센터에 대한 필요성이 높아지고 있다. 공공기관의 고객접점인 콜센터에서 근무하는 상담원들의 직무특성과 직무태도를 통하여 직무만족과 이직의도에 대한 상관관계를 분석하고자 한다. 이직의도를 낮추기 위해서는 상사의 관심과 지원이 중요한 요소로 나타났다. 본 연구의 의의는 고객접점을 운영함에 있어서 직무상 발생하는 스트레스를 효율적으로 관리하여 상담원의 직무만족을 증대시켜 이직의도를 낮추는데 기여하고자 한다.

• 한국융합학회논문지
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• 제11권10호
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• pp.163-169
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• 2020

본 연구는 12세 이하 자녀를 둔 학부모의 치과건강보험 인식도 및 필요도를 파악하여, 향후 치과건강보험 제도의 발전을 위한 기초자료로 제공하고자 하였다. 부산·경남 지역에 위치한 만12세 이하의 자녀를 양육하는 보호자 158명을 대상으로 수행하였으며, 양육 관계가 모(p=.001)인 경우, 나이(p=.005)가 높을수록 치아홈메우기 경험은 높았으며, 양육 관계가 모인 경우 치아홈메우기 지식(p=.012)은 높게 나타났다. 성별이 여자(p=.026), 양육 관계가 모(p=.006), 직업활동을 정기적으로 하는 경우(p=.003) 광중합형 복합레진 충전 인식도가 높았고, 경험은 자녀의 나이(p=.004)가 높을수록, 지식은 양육 관계가 모(p=.024)인 경우 높았다. 치아홈메우기 만족도에 영향을 미치는 요인은 양육자의 교육수준(p=.004), 치아홈메우기 인지(p=.003), 치아홈메우기 경험(p=.011)으로 나타났다. 이상의 연구결과를 종합할 때 학부모의 건강보험 인지도와 경험도를 높이기 위한 적극적인 홍보가 더욱 필요할것으로 여겨진다.

• 보건의료산업학회지
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• 제6권4호
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• pp.279-294
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• 2012

The study compared refractive surgery patients' hospital selection factors and satisfaction, through this to see the factors influencing patients' satisfaction, aiming at 235 patients visiting two Eye hospitals. The research results are followed. First, target group's hospital selection factors appeared facilities and environment factor, reliability factor, personal service factor, and accessibility factor in the order. Second, patients' satisfaction appeared reliability factor, facilities and environment factor, and personal factor in the order. Fourth, in the result comparing patients' expectation on hospital selection and satisfaction score, all factors of facilities and environment, personal service, and reliability had high satisfaction score than expectation. Third, in the result of factors influencing refractive surgery patients' satisfaction, in surgery determination period, surgery expenditure, and hospital selection factors among characteristics relating to refractive surgery, facilities and environment, personal service, and reliability appeared as satisfaction influencing factors. In conclusion, the study found that hospital selection factors and satisfaction influencing factors by refractive surgery patients' surgery type are considered to be able to be used to establish marketing strategy in the fields excluded from insurance application, the researches to improve patients' satisfaction in patient-oriented medical market should be continuously proceeded.

• 한국병원경영학회지
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• 제10권2호
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• pp.45-63
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• 2005

The purposes of this study are to understand the doctors' attitude and satisfaction about the review system of national health insurance claim in Korea and to suggest the way to improve this system This study conducted a survey of the doctors registered in the medical association in Seoul city. The survey was performed as a form of self-administered questionnaire from January 2004 to February 2004. The contents of questionnaire dealt with doctors' attitude and satisfaction about the review system of medical service claim. Totally, 1,037 members replied to our survey and we analysed 981 doctors' data, excluding incomplete responses. As a result, 89.7% of repliers showed a negative attitude about the influences of the review system on improvement of medical service quality, 98.0% of repliers have had experiences that they have given distorted insufficient medical services in order to evade the curtailment of service claim. Also, 91.6% of repliers stated that they have had experiences of intentional modification or alteration of diagnostic code to shun the curtailment. Most of the doctors showed negative attitude to the curtailment procedure and the review system of service claim originally intended to be one of the quality control methods of medical service in Korea also, the development of both scientific and reasonable parameters and criteria for claim is needed. 'Through the improvement of review system for appropriate medical service, there is a need of a way to increase the satisfaction of medical service providers, and to encourage the motivation for quality control. Also, education is strongly needed to provide doctors with sufficient information about review criteria and curtailment cases.

• 대한간호학회지
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• 제35권3호
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• pp.535-545
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• 2005

Purpose: This paper reports a study exploring factors related to patient satisfaction and dissatisfaction with inpatient care. Method: A cross-sectional study design was used, employing data from the National Health and Nutrition Survey conducted in 2001. Socio-demographic factors, utilization, self-rated health status, and disease characteristics were assessed by employing univariate comparisons and multivariate logistic regression analyses. Result: Out of 37,769 respondents, 1,043 aged 20 years and over had been admitted to a hospital or clinic at least once during the past year. About a quarter of the respondents were discharged from tertiary hospitals and $21\%$ from clinics. The majority of patients ($58\%$) were satisfied with inpatient care received, whereas $11\%$ were dissatisfied. Greater satisfaction was found in patients aged 45-64 years and those having formal education, discharge from tertiary hospitals, national health insurance as a payer, medical expenses not being burdensome, good self-rated health status, and neoplasm. Living in non-metropolitan urban areas, shorter length of stay, and musculoskeletal diseases were associated with greater dissatisfaction. Conclusion: Different factors were related to patient satisfaction and dissatisfaction with care. Those factors need to be taken into account when evaluating and comparing satisfaction levels between health care institutions.

• Korean Journal of Acupuncture
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• 제24권3호
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• pp.67-79
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• 2007

Objectives : The Purposes of this study were to investigate payment system for oriental medical treatment as supplier of medical services, and to estimate reasonable levels of medical fee. Methods : This study made these following results by reviewing the answers which were given by 172 Korea traditional doctors from March 1 to April 15, 2006. Results : General satisfaction of payment system for oriental health insurance was $2.17{\pm}1.01$ $(mean{\pm}SD)$ on a 1-7 scale (median 4) as very low level. Reasonable medical fees which were answered by 172 Korea traditional doctor are higher than present fees, thus Korea traditional doctors think that present fees should be increased. And according to the survey, current insurance fees have a problem of disparity between each treatment fee. Conclusions : According to results of this study, current fees of oriental medical treatment are not rational. And this problem leads to distortion of medical treatment. Additional studies in thls field are needed.

• 한국콘텐츠학회논문지
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• 제13권7호
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• pp.322-332
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• 2013

이 연구에서는 치과의료기관 이용자를 대상으로 민영치과의료보험의 인식도와 가입 현황을 조사하였다. 서울 경기 지역의 10개 치과의료기관을 방문한 이용자 중 20세 이상 성인 540명을 대상으로 자기기입식 설문조사를 시행하였다. 대상자의 인구 사회적 특성과 건강 및 의료 관련 특성을 분석하였으며, 민영치과의료보험의 인식과 가입에 영향을 미치는 요인을 분석하기 위해 로지스틱 분석을 실시하였다. 민영치과의료보험은 도입된 지 4년 밖에 되지 않아 민영의료보험에 비해 인식도가 낮고 가입률도 17.4%로 낮으나, 치과 이용에 따른 경제적 부담으로 향후 가입을 고려하는 사람의 숫자는 많았다. 민영치과의료보험 인식도에 영향을 미치는 요인은 국민건강보험 만족도, 민영의료보험과 민영치과의료보험 가입, 주관적 구강건강 상태, 흡연이었다. 민영치과의료보험 가입에 영향을 미치는 변수는 연령, 민영치과의료보험 인식도, 민영의료보험 가입, 흡연, 치과의료기관 방문 횟수였다. 향후 민영치과의료보험 가입자 증가로 인해 치과의료 이용의 양적 질적 변화가 일어날 가능성이 있으므로, 민영치과의료보험의 가입률과 치과 이용에 미치는 영향에 관한 후속 연구가 필요하다.

• 한국콘텐츠학회논문지
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• 제15권9호
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• pp.257-272
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• 2015

본 연구는 우리나라 베이비부머세대 근로자의 경제요인, 사회요인, 조절요인이 주관적 건강평가와 어떠한 영향을 미치는지 파악함을 목적으로 하고 있다. 2012년도 한국노동연구원에서 실시한 제4차 고령화연구패널(KLoSA) 자료를 이용하여 베이비부머세대 근로자 1,202명을 분석 대상으로 하였다. 척도로 경제요인, 사회요인을 선정하여 주관적 건강평가에 유의미한 차이가 있는지 분석하였다. 분석방법으로는 빈도분석, t-test, ANOVA, 상관관계분석, 그리고 경제요인, 사회요인이 주관적 건강평가와의 관계에 민간의료보험가입이 조절효과가 있는지 검증하기 위한 다중회귀분석(Multi Regression Analysis)을 실시하였다. 연구결과 베이비부머세대의 주관적 건강평가에 영향을 미치는 주요 요인으로는 연령, 학력, 주택소유, 친구만남, 전반적삶만족, 민간의료보험가입 등이었다. 그리고 경제요인, 사회요인이 주관적 건강평가와의 관계에서 민간의료보험가입이 조절효과가 있는 것으로 나타났다.

• 한국병원경영학회지
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• 제15권3호
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• pp.1-16
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• 2010

As a cross-sectional study, this study was aimed to investigate and compare the job efficiency and satisfaction of nurses according to the hospital grade. Survey was conducted by mail on June 2009, and the respondents were 1,016 nurses working in 15 hospitals which are 9 high-grade general hospitals and 6 general hospitals. The percent of nurses acknowledging their hospital grades is 34.5%, and that is 20.5% at high-grade general hospitals. As the result of review of studies, it is concluded that under the circumstance that differential rates are contracted to calculate fees for hospital services and copayment of patients are according to nursing grades and hospital grades, the degree of nurses' awareness of insurance fees impact on their performance like recording of care and prescription. In order to improve nurses' performance, they need to be educated about the national insurance fee system. In hospitals with higher nursing grade and more beds, the levels of nursing quality and faithfulnes and their job satisfaction were higher. Nurses' awareness of their hospital nursing grade was related to the quality of nursing but not the faithfulness. Nurses working in higher nursing-grade hospital are more self-respect and satisfied at their jobs, and their job efficiencies are not significantly different. The current nursing fees based on the proper number of nurses per beds of nursing units should be changed to be based on the amount of job per nurse by their nursing protocol, and the nurse staffing standard should be differentiated between nursing grades. As the aspect of nursing, 24-hours patient care, it is difficult to improve nurses' job satisfaction, and in the other hand, that tends to depend on their income level. In the current circumstance, comprehensive research is required to investigate the propriety of 25% of the inpatient fees as the nursing management charge.

• 보건교육건강증진학회지
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• 제21권2호
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• pp.117-131
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• 2004

In order to obtain basic data for a health promotion program of hair dressers, the health promoting behavior of some hair dressers was assessed with the related factors such as general characteristics and cognitive-perceptual factors. The subjects were 245 hair dressers working at beauty shops having at least two hair dressers. The data was collected by a questionnaire from October 14 to October 20, 2001. The results were as follows： 1. The mean score of health promoting behavior conducted by the hair dressers was 31.17 out of 50.00 in total score. 2. The score of the health promoting behavior was statistically different according to marriage, on-duty hours, holidays, satisfaction in the job, perceived health status, perceived fatigue, health concept, and self-efficacy (p＜.05), while it was not statistically different according to gender, religious faith, residence, eduation, economic levels, career in the job, average income, medical care insurance, employment insurance, control of fortuity, and control over other persons. 3. The health promoting behaviors in the hair dressers showed positive correlation with self-efficacy and internal control, while it showed negative correlation with control over other people, control of fortuity, health concept, and perceived fatigue. 4. The Regression analysis results of the questionnaire showed that perceived fatigue, health concept and office hours were significant factors but the age, the fact of being single or couple, position at the job, holidays, satisfaction of the job, self-control and stresses from other people and self-efficiency appeared insignificant. In conclusion, the hair dressers with less perceived fatigue and better cognitive health concept and short duty hours showed better health promoting behavior. So, In order to conduct health promoting behaviors of hair dressers, the method will need to control of working time and perceived fatigue.