• Title/Summary/Keyword: Satisfaction Indicators

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Improvement Plans of Urban Policies for the Realization of a Barrier-Free City (무장애도시 구현을 위한 도시정책 개선방안에 관한 연구)

  • YOON, Jae-Bong;KIM, Ji-Hyeon;OH, Se-Kyung
    • Journal of the Korean Association of Geographic Information Studies
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    • v.24 no.4
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    • pp.26-40
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    • 2021
  • This study aims to propose improvement plans and directions of existing policies to build a Barrier-Free city for the socially underprivileged. We conducted correlation analysis and T-test based on the results of a survey of the general public including the socially underprivileged to understand how their satisfaction with the use of facilities close to their daily lives, such as housing, sales·business facilities, affects their happiness. The results are as follows: First of all, the socially underprivileged experienced discomfort and barriers in urban life more than the privileged, and there was a negative(-) correlation between the degree of discomfort and barrier that the socially underprivileged experienced and happiness in urban life. Second, as a result of analyzing the difference in satisfaction with the life·welfare·leisure environment indicators, the satisfaction with the life environment showed a significant difference between the socially underprivileged and the privileged, and it was found that satisfaction in the life environment had the greatest effect on happiness to the socially underprivileged. We examined the current status and the spatial distribution of BF-certified facilities, one of the representative policies for the socially underprivileged to support their urban life without any obstacles, based on the above outcome, and most certified facilities were concentrated in welfare environment. In addition, we used ArcGIS to analyze that BF-certified facilities have been being supplied to people who really need them and saw that the spatial distribution of the socially underprivileged (elderly, children, and infant) and the distribution of BF certification facilities were somewhat consistent, but were intensively supplied to urban areas.

A Study of the Diagnosis of the Health of University Library Organizations (대학도서관 조직건강성 진단에 관한 연구)

  • Yoon Yung Dai
    • Journal of the Korean Society for Library and Information Science
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    • v.19
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    • pp.63-112
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    • 1990
  • The environment of the modern library is changing rapidly with advancements in information technology, massive increse in information, and with the changing needs of users for information in order to keep up with developments in science and technology. The library should also be in a constant state of change in accordance with the changing environment. But the current situation is that library organizations in Korea do not show any change. Here arises the need to diagnose the health of these organization. Organizational innovations can be achieved either by change in the organizational structure or administrative methods or in personal attitudes. In making organizational innovations, however, it is not sufficient only to change the organizational structure or the administrative methods without changing personal attitudes. The purpose of this thesis is to diagnose the health of university library organizations in Korea and to suggest prescriptions based on the results of this diagnosis, by means of organization development theory. In this study, the action research model and the diagnostic model were developed for the health of university library organization in Korea. The action research model consisted of 3 steps: diagnosis, intervention and evaluation. The diagnostic model comprised diagnostic criterion and diagnostic indicators. The health of an organization was selected as the diagnostic criterion. Diagnostic indicators were divided into 3 levels: personal job-satisfaction at the individual level, cohesiveness at the group level, and the organizational climate at the organizational level. Both the interview and the questionaire were used as diagnostic methods. The questionaire form was designed according to the Likert typle 5-point scale. For the investigation, 10 university libraries were selected from the private universities in Seoul, and questionaire sheets were sent to their 156 librarians and responses were received from 116 persons. An interview was carried out with a selected chief of departments of the library concerned. The results of the diagnosis show that the average personal job­satisfaction was 3.57, the group cohesiveness was 3.15 and organizational climate was 2.93, and accordingly the comprehensive health indicator was 3.22. The health of university library organizations in Korea was generally on the decline at all 3 levels. In particular, the organizational climate was in a very weak state. Most problems concern dissatisfaction with personnel policy, communications and non-professionally qualified directors. As the prescriptions, the following was suggested: institutionalization of the staff meeting for resolving problems with communication, appointement of professional directors, performance appraisal, conferring faculty status for librarians, and a suggest system. And for the improvement of the organizational climate, managerial grid training was suggested as one of the educational strategies for organizational development.

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A Study on the Use Impact on the Trail in Gwanak Mountain, Korea (관악산 등산로 이용에 따른 영향에 관한 연구)

  • Yoo, Ki-Joon
    • Korean Journal of Environment and Ecology
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    • v.25 no.1
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    • pp.111-117
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    • 2011
  • The purpose of this study is to establish trail use impact indicators, and evaluate the degree of use impact based on the understanding of the causality among the impacts on the spot. Theoretical reviews developed three indicators in terms of three ecological impacts, four physical impacts, and five sociological impacts, respectively. With this indicators, observation and questionnaire survey were employed on Gwanak Mountain Trail to measure the levels of impacts forementioned. As for the ecological impact, Some loss of ground cover vegetation was reveled near the trail due to trail use, however the level of disturbance by the naturalized and exotic plants was insignificant. Physical impacts such as soil hardness, enlargement of trail width were found intensified. The result of measuring sociological impacts showed visitors had expected higher level of crowding and encounters before their visit, therefore overall satisfaction level was positive, despite higher awareness level of actual crowding. Intensified continuing use of the trail is aggravating ecological and physical impacts on Gwanak Mountain trail, because of its location in a metropolitan area. Sociological impacts seem favorable at present, however if ecological and physical impacts were deteriorated, sociological impacts would also be affected. To maintain the quality level of use experience, managerial efforts to improve climbing culture as well as ecological and physical environment such as restoration of damaged areas are needed.

Performance Evaluation Model for Public-Private Partnership Projects - with Reference to BTO (Build-Transfer-Operate) Road Projects - (민간투자사업 성과평가 모델 개발 및 적용 - 도로 부문 사업을 중심으로 -)

  • Park, Hyeon;Park, Inseok;Lee, Shin
    • Korean Journal of Construction Engineering and Management
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    • v.19 no.2
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    • pp.83-95
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    • 2018
  • The aim of this paper is to develop a performance evaluation model for PPP (Public-Private Partnership) projects that appropriately reflects the important traits that are unique to PPP projects. To this end, 1) it defines a set of distinct perspectives involved in the PPP projects and their associated success factors that might differ amongst the perspectives; 2) it identifies the key performance indicators and suggests the performance evaluation criteria for each indicator; and 3) it builds a performance evaluation model by matching the success factors from each perspective with performance measure criteria as well as applies the model to the two selected BTO road projects in Korea. The process of model construction and its application confirms significant differences between the main stakeholder perspectives typically involved in PPP projects, which highlights the need for an evaluation model tailored for PPP projects by taking into account the distinct perspectives. The results from the PPP evaluation model developed in the study is compared against the results from the existing ex-post evaluation model for construction projects in general. The former shows a closer match with the results from the user satisfaction survey conducted. This new evaluation framework and the performance indicators entailed in it permits a balanced evaluation of PPP projects as it takes into account different perspectives involved in PPP projects as well as an understanding of the factors affecting the success of PPP projects. While the construction of the model is based on transport projects, it is applicable to different types of PPP projects through variation with the weight allocation amongst different success factors and/or additions or other adjustments to the performance evaluation criteria as required.

Analysis of Contentment of Residential Environment among the Downtown Residents, the Aged: Taking Cheonan City for example (도심거주 고령자의 주거환경 만족도 분석: 천안시를 사례로)

  • Im, Jun-Hong
    • The Journal of the Korea Contents Association
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    • v.15 no.3
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    • pp.114-122
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    • 2015
  • This study aims to analyze the satisfaction of seniors living in Cheonan City downtown as to their residential environment. Also, this study intends to identify which factors should be improved first to make downtown a favorable residential area. To that end, 'social indicators of Chungnam' was used. The collected data was analyzed through a statistical analysis method using ANOVA (analysis of variance) and a cluster analysis. It led to the following findings. First, 6.9% of the elderly residents expressed their wish to move from their downtown residence. Thus, the majority of the residents do not want to move. Second, the satisfaction of the elderly residents in their downtown residence scored 6.09. The score is higher than those of other regions. Thus, it is highly possible to develop downtown into a senior-friendly area. Third, as for satisfaction in downtown residence, it was higher among the following groups: men; those with high school or higher level of education; those earning at least a million won a month; family of one generation. Fourth, satisfaction in the following factors was relatively low: culture and education; interaction with neighbors and trust in them; car accidents. Thus, those factors should be improved for downtown residents. Above all, community-faced facilities should be expanded to increase exchanges with neighbors and trust in them. To attract women dissatisfied with downtown residence. it is imperative to increase daily safety by reducing car accidents and crime.

A Study on the Satisfaction of Senior Welfare Centers by Senior's Lifestyle (노인의 라이프스타일 유형에 따른 노인복지관에 대한 만족도 연구)

  • Lee, Song Hyun;Eo, Sung Sin;Hwang, Yeon Sook
    • Design Convergence Study
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    • v.15 no.3
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    • pp.171-186
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    • 2016
  • With the continuous rise of elderly population and rapid progression of aging in our society, greater emphasis is placed on the importance of local seniors welfare centers as representative service space that meets the diverse needs of local residents. In addition, there is a growing tendency among current users to seek high-quality service as their educational level, economic ability and lifestyle have changed for the better compared to past generations. Accordingly, this study analyzed the satisfaction of senior welfare centers according to life-style type of the elderly, using a lifestyle measurement tool which incorporates indicators of gerontographics. A survey was conducted with users of seven senior welfare centers located in Seoul. Analysis results are as follows: First, four types of lifestyle were derived through cluster analysis; independent activity type, protective activity type, active challenge type, and passive challenge type. Second, it was found that the overall satisfaction of seniors welfare centers by the life-style of the elderly is highest for the protective activity type followed by the passive challenge type, the active challenge type, and the independent activity type. Third, upon examining the effect of spatial characteristics of welfare centers on the satisfaction of elderly users by type of lifestyle, it was found that the independent activity type and the passive challenge type users are most influenced by intimacy, the protective activity type users by comfort, and the active challenge type users by convenience.

Could Clinical Pathways Improve the Quality of Care in Patients with Gastrointestinal Cancer? A Meta-analysis

  • Song, Xu-Ping;Tian, Jin-Hui;Cui, Qi;Zhang, Ting-Ting;Yang, Ke-Hu;Ding, Guo-Wu
    • Asian Pacific Journal of Cancer Prevention
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    • v.15 no.19
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    • pp.8361-8366
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    • 2014
  • This meta-analysis was performed to assess the implementation effects of clinical pathways in patients with gastrointestinal cancer. A comprehensive search was conducted in the Cochrane Library, PubMed, EMBASE, Web of Science and Chinese Biomedical Literature Database (from inception to May 2014). Selection of studies, assessing risk of bias and extracting data were performed by two reviewers independently. Outcomes were analyzed by fixed-effects and random-effects model meta-analysis and reported as mean difference (MD), standardized mean difference (SMD) and odds ratio (OR) with 95% confidence intervals (CI). The Jadad methodological approach was used to assess the quality of included studies and the meta-analysis was conducted with RevMan 5.1 software. Nine citations (eight trials) involving 642 patients were included. The aggregate results showed that a shorter average length of stay [MD = -4.0; 95% CI (-5.1, -2.8); P < 0.00001] was observed with the clinical pathways as compared with the usual care. A reduction in inpatient expenditure [SMD = -1.5; 95% CI (-2.3, -0.7); P = 0.0001] was also associated with clinical pathways, along with higher patient satisfaction [OR = 4.9; 95% CI (2.2, 10.6); P < 0.0001]. Clinical pathways could improve the quality of care in patients with gastrointestinal cancer, as evidenced by a significant reduction in average length of stay, a decrease in inpatient expenditure and an improvement in patient satisfaction. Therefore, indicators and mechanisms within clinical pathways should be a focus in the future.

The Impact of Boundary Spanning Activities on Systems Performance in ERP System Development Projects (ERP 시스템 구축 프로젝트에서의 경계연결활동이 ERP 시스템 성과에 미치는 영향)

  • Lee, Yongseung;Kim, Sanghoon
    • Journal of Information Technology Services
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    • v.17 no.3
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    • pp.117-138
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    • 2018
  • The purpose of this study is to empirically analyze the relationships between the Boundary Spanning Activities (BSA) of project team and system performance in ERP system development projects. We could theoretically classify the BSA in the ERP development projects into five categories on the basis of existing studies on the BSA in the research fields of organization theory, new product development, and information systems development. These five categories are 'Ambassador' activities, 'Task-coordinator' activities, 'Scout' activities, 'Sentry' activities and 'Guard' activities. And the relationship between the implementation level of activities included in each category and the project performance (system usage and users' satisfaction) was hypothesized with respect to five BSA categories. In order to test the hypotheses, we conducted on/offline survey of the participants who were involved in the ERP system development projects, and received 345 valid responses. The unit of analysis was the project team, and the total number of teams that survey participants belonged to were 103 ones. The Structural Equation Model Analysis using the SMART PLS 3.0 was applied to statistically testing the hypotheses. The results showed that 10 hypotheses among 12 hypotheses could be supported. The theoretical implications of this study can be summarized as following; first, redefining and categorizing the BSA (Boundary Spanning Activities) in the ERP system development projects, secondly, deriving measurement indicators of the implementation level for each BSA category and statistically proving the validity and the reliability of them, and finally, suggesting the theoretical background of expanding the management area of ERP systems development projects. Furthermore, the practical implication of this study is that concrete BSA items which are empirically derived can be utilized as effective guidelines for successfully implementing the BSA in the process of managing the ERP system development projects.

The determinants of organizational trust and Its effect on organizational effectiveness : with a focus on public organizations (조직신뢰의 결정요인과 조직유효성에 대한 영향 : 공조직을 중심으로)

  • Park, Jong-pyo;Ko, Jong-wook
    • Journal of Venture Innovation
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    • v.1 no.1
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    • pp.113-127
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    • 2018
  • The purpose of this study was to investigate the determinants of organizational trust and its effect on organizational effectiveness in the public organizations. This study examined five factors of organizational competencies, consideration, fairness, organizational morality and organizational social responsibility as the determinants of organizational trust and job satisfaction, organizational commitment and intend to leave as the indicators of organizational effectiveness. For this study, data were collected from 323 public officials in Gyeonggi Province with structured questionnaires and analyzed using structural equation modelling technique. This study found that organizational competencies, consideration, fairness, organizational morality and organizational social responsibility made significant contributions to the formation of organizational trust and that organizational trust impacted positively organizational effectiveness measured in terms of job satisfaction, organizational commitment and intend to leave.

The theoretical study of Organizational Effectiveness (Indicators developed for the military security personnel evaluation) (조직효과성의 이론적 고찰(군사보안 담당자 평가를 위한 지표개발))

  • Kim, Sung Woo
    • Convergence Security Journal
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    • v.15 no.3_1
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    • pp.91-97
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    • 2015
  • When we estimate any organization, we can use scientific tool such as organizational effectiveness. It is very difficult to know the level of organizational goal. If you plan how to assess the effectiveness of your organization, It is a complex and difficult problem, because a few social scientist think that there are many point of view of an concept of organizational goals based on the relatively concrete concept of organizational effectiveness. Social scientist Campbell insist that it is impossible to estimate organizational effectiveness accurately. So we should develope the perfect method to measure the organization as a system, the member's self satisfaction, the efficiency of the team. To achieve a good organizational effectiveness, we should study the method of approach about organizational effectiveness. This is theoretical study and show that the concept and method of approach about organizational effectiveness.