• Journal of Korean Society of Industrial and Systems Engineering
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• v.31 no.2
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• pp.28-35
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• 2008

Most organizations have recently put more emphasis on the improvement in service quality. This phenomenon could come from the recognition that service quality plays an essential role in enhancing organization's business performance. Hence this paper presents a framework for improving such service quality. The presented framework involves the methodology for (i) developing service quality indices, (ii) measuring and evaluating service quality, (iii) analyzing the level of service quality, (iv) constructing the quality improvement road map, (v) determining the quality improvement action plan. This methodology is intended to create self-sustaining improvement in service quality from the entire organization's perspective. An illustration is also given.

• Proceedings of the Korean Society for Quality Management Conference
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• 2004.04a
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• pp.371-375
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• 2004

As the importance of customers has been emphasized, most companies began to operate various CRM strategies to understand and manage customers' needs. The investments that businesses are making are categorized into four areas. The first area of investments is in contact centers and channels to manage the voice of customers. The second area is in loyalty management, target marketing using segmentation, profiling, profitability analysis and targeting. The third one is involved in the measurement of customer satisfaction. The last one is planning to deliver products and services to appropriate customers. Despite the various efforts, it is lowering the efficiency of these investments and interrupting their value creation that these are being operated independently in different departments. All CRM activities of an enterprise should be processed interactively and consistently for a common goal; value creation, to overcome these shortcomings. In this research, we propose CS Road Map that systematizes the four kinds of CRM activities; VOC management, survey activities, loyalty management and planning. Under this road map, these four activities will achieve the improvement of service qualities, customer satisfaction and further value creation. This paper demonstrates the road map that is built for a service industry emphasizing the objectives and strategies of the four categories.

• Journal of Convergence for Information Technology
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• v.9 no.5
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• pp.243-251
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• 2019

Men's beauty experts are engaged in the beauty area, which has been recognized as a woman's entirety due to changes in the society in which the standards of the occupational groups according to sex are collapsed. The purpose of this study is to find out the strategic implications for attracting male beauty workers to male beauty practitioners through the influence of the service quality of male sales workers of cosmetics road shop among the growing beauty industry and increasing male beauty practitioners. I want to provide you with basic data. As a result, the service quality of male sales personnel of cosmetics road shop had a positive effect on the purchasing intention. As a result, male sales workers of cosmetics road shop seemed to have a well - It is necessary to provide continuous product education and education to provide prompt and accurate service.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.33 no.1
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• pp.479-497
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• 2022

The present study aimed to examine how the quality of cultural program services, 'Libraries on the Road' influences users' satisfaction, quality of life, and loyalty to the cultural program services. Online surveys were conducted with users who had participated in 'Library on the Road' of public libraries, and collected 138 valid data. The study verified the hypotheses through structural equation model analysis. Findings of the study indicated that the higher the service quality of 'Library on the Road', the higher users' satisfaction. Users' satisfaction had positive effects on users' quality of life and loyalty to the services. The study extended the literature for the association between the service quality of a particular cultural program that public libraries had provided, users' satisfaction, quality of life, and loyalty to the cultural program.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.41 no.4
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• pp.405-416
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• 2021

The safety speed 5030 policy, which is currently being implemented nationwide, tends to increase citizens' dissatisfaction due to reduced mobility and inconvenience. In order to successfully promote the Safety Speed 5030 policy, it is important to collect various opinions of citizens who use roads by deviating from quantitative policy evaluation criteria such as traffic accidents and traffic speed. Therefore, in this study, citizens who use roads were classified into a driver group and a non-driver group, and civic consciousness analysis such as adequacy evaluation of speed limit, satisfaction evaluation of road service quality (MDS), and importance-satisfaction analysis (IPA) was conducted. As a result of the analysis of civic consciousness, in particular, satisfaction with mobility, economy, and environment was low. Accordingly, it was intended to promote the successful implementation of the Safety Speed 5030 policy by presenting measures to improve the speed limit and quality of road service for roads with low satisfaction.

• Journal of Forest and Environmental Science
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• v.32 no.1
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• pp.1-9
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• 2016

Accessibility of urban green space, as an important index of evaluating the service level of urban green space, not only shows the resident's access to green space, but also reflects the environment quality of urban living. Since the quantity, area and space distribution of the patches in urban green space directly affect the function of urban green space and the quality of urban environment, the research on the accessibility of urban green space holds great significance to improve the service of urban green space and the living environment quality. Based on GIS software, this research uses the road network and the population distribution data of Nanjing's city proper to conduct quantitative analysis of the accessibility of park green space and the convenience for residents to travel under different forms of transportation. After the case analysis, the author tests the application of road network in studying the accessibility of urban park green space and proposes a GIS-based method to study the accessibility and the rational layout of urban green space.

• Journal of Korean Society for Atmospheric Environment
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• v.5 no.1
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• pp.79-87
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• 1989

In order to reduce the smoke emission from the in-service city bus, this study was evaluated the particulate reduction efficiency and regeneration ability of the catalitic trap oxidizer (CTO) on the city bus (D0846HM engine) equipped with it. Before the on-road CTO test, the laboratory test of CTO on engine test-bench was performed. Reduction efficiencies of smokes and particulates were 54 and 45%, and those of gaseous pollutants such as carbon monoxide (CO) and hydrocarbons (HC) were 90 and 60%. In order to evaluate the regeneration ability of the CTO by the catalytic oxidation of trapped particulate, field test was performed on the in-service road. The regeneration temperature was 350$^\circ$ which was same with the exhaust temperature of city bus.

• Journal of Korean Society for Atmospheric Environment
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• v.17 no.E1
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• pp.25-33
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• 2001

This paper presents an overview of the UK Hydrocarbon Monitoring Network and summarises some of the lessons learnt from running and automated VOC monitoring network in th UK. The paper will describe the operation of the network and the Quality Control and Quality Assurance (QA/QC) procedures used to ensure that the data qality objectives are met. The provision of accurate measurements of ambient air pollutant concentrations is a valuable and high-profile service of Governments, assisting policy decisions and allowing members of the public to be well-informed. The need for such measurements has been increased in the UK by the National Air Quality Strategy and European Air Quality Directives, with the National Networks playing a central role in delivering the information. The Hydrocarbon Network provides measurements directly in support of monitoring requirements for benzene and 1,3-butadiene, and of 23 other hydrocarbon species important for their role in ozone and secondary particulate formation.

• Transactions of the Korean Society of Automotive Engineers
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• v.10 no.2
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• pp.166-173
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• 2002

The wheel bearing hub unit is developed type of wheel bearing unified with the hub parts. It has advantage of reducing the weight and the number of components. And, it also improves uniformity of manufacturing quality, In order to design the wheel bearing hub units, many techniques are used such as load analysis, structure analysis and bearing characteristics analysis and so forth. These techniques need highly accurate load conditions founded on service conditions. In this study, to design the wheel bearing hub units used widespread in passenger cars, the service load was measured through driving tests on the public roads and in the special events. The public roads are classified into highway, intercity road, rural road, urban road, and unpaved road so as to know what the characteristics of the road loads are. The results of the tests showed that the wheel force was relative to the lateral acceleration, and also could be calculated from the lateral acceleration. The lateral acceleration was measured from 0.0G to 0.6G in general driving on the public roads, with different distributions in each road type. In special events, the maximum lateral acceleration was measured from 0.8G to 1.3G.

• Journal of Service Research and Studies
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• v.13 no.3
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• pp.82-104
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• 2023

This study analyzes the effect of users' experiences using AI chatbot services on relationship quality and behavioral intention. For the study, a survey was conducted on users who experienced AI chatbot services, and the research hypothesis was verified by analyzing the final 299 copies of valid data. As a result of the analysis, it was confirmed that satisfaction and trust, which are the relationship quality dimensions of AI chatbot service, were formed in users through the cognitive experience, emotional experience, and relational experience. In addition, it was confirmed that satisfaction and trust have a positive effect on the intention to continue using and recommending AI chatbot services, which correspond to the level of consumers' behavioral intentions, respectively. In addition, in terms of relationship quality, it was significant in all paths of the road of behavior, but in satisfaction, the path coefficient of the road of continuous use of AI chatbot and recommended road was significantly higher than the path coefficient in trust. This study provided a theoretical foundation that the relationship with relationship quality that affects behavioral intention also affects AI chatbot services in the online environment, and it is significant in that it suggests that relationship quality is an important mediating factor in establishing long-term relationships with consumers.