• International Journal of Quality Innovation
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• v.8 no.3
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• pp.46-70
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• 2007

Customer Support Knowledge of Customer Support Organization is one of the important assets of enterprises and "Customer Support Knowledge Management" is also the critical aspect of Business Knowledge Management; however, the attributes of Customer Support Knowledge are complicated, diverse, renewed rapidly and difficult to be managed. Thus, in order to design a successful Customer Support Knowledge Management System, apart from the consideration of "human" and "information technology" aspects, the concerns of attributes and Customer Support Knowledge and industry characteristics should be involved for meeting the requirements of Customer Support Organization and allowing the organization to acquire the competitive advantage of "Differentiation Service". This research used the "Customer Support Knowledge Management System" in a high-tech industry as an example and treated the end users of medical instruments in different types of hospitals in Taiwan which have received the support service of our company in recent six months as the population. The end users were mostly the nursing executives or ultrasonic wave technical personnel in intensive care unit and they had similar educational background and incomes and adopted the medical instruments such as physical supervision system, ultrasonic wave system, heart start or ECG machine produced by our company; the research method was to randomly treat the investigation results of the telephone customers' satisfaction from respective 30 end users in the population three months before and after this system execution as the samples and use hypotheses to validate if the end users' customer satisfaction significantly improved in terms of "Remote Support," "On-site Support," "Service Turn Around time," "Technical Competence" and "Manner" in order to understand the influence and managerial significance of execution of "Customer Support Knowledge Management System" on Customer Support Organization.

• Nuclear Engineering and Technology
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• v.50 no.4
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• pp.562-569
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• 2018

Recently, human errors have very rarely occurred during power generation at nuclear power plants. For this reason, many countries are conducting research on smart support systems of nuclear power plants. Smart support systems can help with operator decisions in severe accident occurrences. In this study, a smart support system was developed by integrating accident prediction functions from previous research and enhancing their prediction capability. Through this system, operators can predict accident scenarios, accident locations, and accident information in advance. In addition, it is possible to decide on the integrity of instruments and predict the life of instruments. The data were obtained using Modular Accident Analysis Program code to simulate severe accident scenarios for the Optimized Power Reactor 1000. The prediction of the accident scenario, accident location, and accident information was conducted using artificial intelligence methods.

• Journal of the military operations research society of Korea
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• v.18 no.2
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• pp.1-22
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• 1992

Computer-aided logistics support system is recognized an essential system to reduce supply and maintenance cost, and to improve readiness of weapon system or operationable composite machines. According to these trends, this paper focuses on the design scheme and the computerization strategy of information management system for Integrated Logistics Support (ILS) work. Suggested system. LAMIS(Logistics support Analysis Management Information System) is a total system that composed of Logistics Support Analysis Management information system (LSAM), Configuration Management Information System (CMIS), Maintenance Management Information System (MMIS), Project Management System (PMS) and Information Retrival System(IRS) etc. Also, LAMIS is a computerized tool that improves current supply and maintenance support program, that attempts to reliable requirment analysis of logistics support elements, and that supports to use the existing technical specification of similar one when weapon system acquisition project is started newly. When LAMIS implication is completed, it can be applied to logistics support of defense or commercial site. Straightway, LAMIS will be enhanced with computer - aided design system, engineering drawing system, interactive electronic technical manual system, electronic data interchange system, and three dimensional simulation system to weapon system configuration. When that is done, LAMIS is CALS system.

• Journal of the military operations research society of Korea
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• v.25 no.1
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• pp.179-198
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• 1999

This study concerns logistics support analysis record(LASR) which provides guaranteed support, and is needed in various weapon systems development and acquisition to develop the optimal factor for integrated logistics support(ILS) by reflecting the results of logistics support analysis(LSA). We observe and analyze the logistics management information(LMI) system used in the United States under the integrated data environment(IDE), and analyze the differences between logistics management information system and the LOADERS(logistic support analysis data entry and retrieval system) which is currently used in Korea. Based on the analyzed results, a improvement model that corresponds to reality and can be applied is presented.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2009.05b
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• pp.127-130
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• 2009

Recently agricultural productivity innovation projects are increasing all over the farming countries. To reform and improve the productivity of agricultural industry is important factors. This research is to do the functional Analysis for P-C-M support System Design in Agricultural Facilities. By analyzing the for P-C-M support System modules in the agricultural construction process, P-C-M support System factors are derived and defined. The result of this study would widely be used as a fundamental research guide to develop the agricultural P-C-M support System in the agricultural construction process.

• Journal of Space Technology and Applications
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• v.1 no.1
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• pp.85-103
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• 2021

Environmental Control & Life Support System (ECLSS) technology is essential for humans to live safely in space other than on Earth and celestial bodies (ex, Moon, Mars etc.) in our solar system. Life support systems generally consist of Air Management System (AMS), Water Recovery System (WRS), and Waste Management System (WMS), and it can enable humans to breathe and live in enclosed dwellings in outer space. First, this paper described the development trends of life support systems that have been developed under the leadership of NASA. In addition, we introduced the current development status of life support system in operation on the International Space Station (ISS) and prospected the development trends in Korea.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2015.07a
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• pp.338-339
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• 2015

VTS Decision Support System can be defined a tool which assists VTS operator for decision-making at operational, planning and management level especially for the safety and efficiency of vessel traffic. This paper presents classification of VTS Decision Support System, detailed definition of alerts, and operational and functional requirements of VTS Decision Support System.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.29 no.1
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• pp.87-93
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• 2006

In order to implement Artificial Intelligence, various technologies have been widely used. Artificial Intelligence are applied for many industrial products and machine tools are the center of manufacturing devices in intelligent manufacturing devices. The purpose of this paper is to present the design of Decision Support Agent that is applicable to machine tools. This system is that decision whether to act in accordance with machine status is support system. It communicates with other active agents such as sensory and dialogue agent. The proposed design of decision support agent facilitates the effective operation and control of machine tools and provides a systematic way to integrate the expert's knowledge that will implement Intelligent Machine Tools.

• The Journal of Economics, Marketing and Management
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• v.8 no.1
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• pp.36-49
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• 2020

Purpose - This study investigates factors that affected the utilization of trade support policies and further analyzed how the utilization of trade support policies affected export performance. Research design, data, and methodology - With a sample of 223 small and medium-sized export firms from South Korea, this study examines the determinants of the utilization level of trade support system such as export market orientation, learning orientation, network capability and environmental uncertainty by regression analysis. Results - Export market orientation have a positive effect on the utilization of the trade support system and there is positive relationship between learning orientation and the utilization of trade support system. And network capabilities have had a positive impact on the utilization of the trade support system but there is no relationship between environmental uncertainty and the utilization of trade support system. The utilization of the trade support system had a positive effect on export performance. Conclusions - The internal and external factors of the organization have affected small and medium-sized export firms use of trade support systems. The utilization of trade support system can enhance positive export performance by providing valuable information and resource to external knowledge and also to complementary resources from the external partners.

• Journal of the Korea Institute of Military Science and Technology
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• v.23 no.6
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• pp.650-658
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• 2020

The research of the AI-based command decision support system was insufficient both quantitatively and qualitatively. In particular, in Korea, there was no research on concrete concept design at the current concept research level. This paper proposed the conceptual design of a tactical echelon command decision support system based on artificial intelligence(AI) according to the current army's doctrine of the operation process. The suggested conceptual design clarified the problem and proposed an appropriate process for design, and applied the function analysis method among rational techniques that enable conceptual design systematically.