• Title/Summary/Keyword: Research support service

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The Effects of Consumer Satisfaction on the Home Help Service: Focused on a Service Quality Evaluation based on SERVQUAL (방문요양서비스의 소비자만족도에 미치는 영향요인에 관한 연구: SERVQUAL 모형에 근거한 서비스품질 평가요인을 중심으로)

  • Lee, Hyun-Jin
    • Journal of the Korean Home Economics Association
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    • v.49 no.7
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    • pp.1-11
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    • 2011
  • This study identified the use types of a home help service and the level of service quality and reviewed the extent of their effects on consumer satisfaction. As a result of measuring the service quality in terms of support, assurance, reliability, empathy and responsiveness, a high overall reliability was demonstrated in the service. The consumer satisfaction with the home help service was discovered as being high, in general. Meanwhile, with the female research participants, the lower the service fee was perceived to be, the higher the consumer satisfaction. The quality assessment items concerning support and reliability were found to be important variables which were influential on consumer satisfaction. Therefore, it has been shown to be imperative to prepare political alternatives regarding the development of the service standard in order to protect user's rights, offer relevant information, and ensure reliability in the home help service.

A Development of Automatic Safety Navigation Support Service Providing System for Medium and Small Ships based on Speech Synthesis (중소형 선박을 위한 음성합성 기반 자동 안전항해 지원 서비스 제공 시스템 개발)

  • Hwang, Hun-Gyu;Kim, Bae-Sung;Woo, Yum-Tae
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.25 no.4
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    • pp.595-602
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    • 2021
  • Marine accidents are mostly caused by medium and small ships, and are continuously increasing. In this paper, we propose an architecture of the speech synthesis based automatic safety navigation support service providing system for small ships that equiped onboard systems compared with vessels. The main purpose of the system is to prevent marine accidents by providing synthesized voice safety messages to nearby ships. The safety navigation support service is operated by connecting GPS and AIS to synthesize voice safety messages, automatically broadcast through VHF. Therefore, we developed a data processing module, a staged risk analysis module, a voice synthesis safety message generation module, and a VHF broadcasting equipment control module, which are components of the system. In addition, we conducted laboratory-level and sea-trial demonstration tests using the developed the system, which verified usefulness of the proposed service.

The relationship between Customized SMEs R&D Support and Job Creation

  • Bae, Sang-Jin;Ko, Chang-Ryong
    • The Journal of Economics, Marketing and Management
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    • v.6 no.1
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    • pp.17-24
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    • 2018
  • Purpose - Major countries in the world continue to grow up without employment by the economy opening, more investment in foreign countries and technical innovation. Nevertheless, SMEs have job creation continuously. As this result, support for SMEs that is the source of job creation has increased attention. However, previous research between SMEs and job-creating is limited to the job creation effect of comparing with large companies, and R&D investment effect including government support. Also, many research provides the different result of correlation with technology innovation and job creation. Therefore, previous research has insufficient to explain job creation by which in the technology commercialization stage and the job-specific workforce. Research design, data, and Methodology - This study investigated the impact of customized R&D support upon job creation by using questionnaires of SMEs R&D service of K-Institution from 2009 to 2013. In detail, we analyzed the relationship between the technology commercialization stage and the usefulness of customized R&D support. Also, we added the analyzed the relationship between the usefulness of customized R&D support and the job-specific workforce. Results - Research result, Job creation had a significant relation to the usefulness of customized R&D support in product design stage and mass production stage. Also, R&D worker and production worker correlated with the usefulness of customized R&D support. These results indicate the importance of hiring R&D workers and production workers at the higher technology readiness. Conclusions -Therefore, this study suggests some implications for the government's SMEs support policy and the solve employment problems such as youth unemployment.

A Study on the Establishment of Systematic Review Service for University Libraries in Korea (국내 대학도서관의 체계적 문헌고찰 서비스 구축 방안 연구)

  • Rhee, Hey-Young
    • Journal of Korean Library and Information Science Society
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    • v.53 no.3
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    • pp.137-168
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    • 2022
  • The purpose of this study is to suggest a plan for establishing SR (systematic review, hereinafter called SR) support services in domestic university libraries through a case study of SR support services in overseas university libraries. For this purpose, a total of 119 overseas university libraries were divided into all fields (subjects and disciplines) and the medical field. And A total of 10 areas such as service fields, service subjects, public relations, librarian roles (counselors, collaborators), education, librarian introduction, team member, application form, SR theoretical content, and others were divided and investigated. As a result, the SR support service of the university libraries being investigated is expanding from the medical field to academic fields such as natural science, engineering, and social science. It was confirmed that there were differences in service support hours, services, and whether co-authors were recognized according to the role of the librarian. Educational services are provided to users for the SR support service with a focus on retrieval strategy and skills. In the promotion of the SR support service, the librarian must suggest that it should be included. The importance of SR support services for Korean university libraries should be emphasized through the analysis of SR support services for overseas university libraries, professional search education should be strengthened in the curriculum. Also Organizations related to university libraries such as KERIS have suggested that systematic SR education support is needed for librarians.

The relationship between social support and ego-resilience perceived by pre-service early childhood teachers: two-year, three-year and four-year (2년제, 3년제, 4년제 예비유아교사가 지각한 사회적 지지와 자아탄력성과의 관계)

  • Hong, Yeon Ae;Kim, Lee Jin
    • Korean Journal of Human Ecology
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    • v.22 no.2
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    • pp.245-256
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    • 2013
  • This study examined the effects of social support on pre-service early childhood teacher's ego-resilience. The participants were 238 pre-service early childhood teachers in Daejeon Metropolitan City and Chungnam Province. The research instruments were Social Support by Yoon(1993), and Ego-Resilience by Park(1997). Collected data were analysed by F test and Duncon's test for post hoc test, and multiple regression, and Cronbach's ${\alpha}$ for reliability by SPSS PC program(17.0 version). The results were as follows: First, There were no significant differences in social support by education term. However, there were differences between sub-factors of social support by education term. Two-year had higher scores on social support from friends than three-year. Second, there were significant differences in ego-resilience by education term. In the order of four-year, two-year, and three-year had higher scores on ego-resilience. And, there were differences between sub-factors of ego-resilience by education term. Four-year had higher scores on self-confidence than three-year and two-year. In the order of four-year, two-year, and three-year had higher scores on ego-resilience, and anger regulation. Last, social support from friend and social support from professor explained 15% of variance in pre-service early childhood teacher' ego-resilience.

Sharing Economy: Effect of Shared Kitchen Service Quality on Experiential Value, Relational Commitment and Long-Term Orientation

  • LEE, Sung-Hoon;HAN, Young-Wee
    • Journal of Distribution Science
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    • v.20 no.10
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    • pp.79-91
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    • 2022
  • Purpose: As the shared kitchen sector evolves into a new trend in the restaurant industry, not only operational support but also the physical environment for services is ranked as an important success factors. Therefore, the purpose of this thesis is to study the effect of shared kitchen service quality on experiential value, relational commitment, and long-term orientation. Research design, data, and methodology: In this study, a questionnaire was used to verify the structural relationship between shared kitchen service quality, experiential value, relational commitment, and long-term orientation for tenant companies in shared kitchen companies. The data were analyzed by using Partial Least Square-Structural Equation Modeling (PLS-SEM). Result: Facilities and support for the service quality of the shared kitchen had a positive (+) effect on the experiential value, and the environment did not. In addition, experiential value showed a significant positive (+) effect on relationship commitment and long-term orientation, and relationship commitment showed a significant positive (+) effect on long-term orientation. Conclusions: It was confirmed that the support quality among service quality affects the relationship formation. Thus, attention should be paid to activities to support stable business activities from the perspective of B2B services.

Design and Implementation of Ethernet and TDM Convergence System (이더넷/TDM 통합전달 시스템의 설계 및 구현)

  • Youn, Ji-Wook;Yeom, Kyung-Whan;Lee, Jong-Hyun
    • Proceedings of the IEEK Conference
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    • 2005.11a
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    • pp.237-240
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    • 2005
  • We propose a fully converged Ethernet and TDM transport system. Developed Ethernet and TDM convergence system can support not only L2VPN service and premium multimedia service based on MPLS protocol but also TDM leased line service, simultaneously. Developed convergence system can provide high reliability for Ethernet data due to support protection and restoration function of circuit based networks. Evaluation for Ethernet and TDM path was successfully performed to show the typical application of the proposed system in the legacy networks.

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The Effect of Person-Job Fit on Job Satisfaction for the Employees of the Service Sector: Focused on the Mediating Effects of Perceived Organizational Support (서비스직 근로자의 개인-직무 적합성과 직무만족 관계에서 조직후원인식의 매개효과 분석)

  • Jang, Sunyun;Song, Ji Hoon;Kim, Soo Jung
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.9
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    • pp.111-120
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    • 2019
  • This study examined the mediating effects of perceived organizational support (POS) on the relationship between the person-job fit and job satisfaction of service workers. POS is divided into socioemotional POS and instrumental POS. To achieve the research purpose, a questionnaire survey was conducted on workers in charge of service jobs in domestic companies through an on-line survey system and finally, the results of 281 respondents were analyzed to verify the hypothesized research model with an 80.3% effective recovery rate. The findings are as follows. First, the person-job fit has positive effects on job satisfaction and POS. Second, among the sub-constructs of POS, socioemotional support has mediating effects, but instrumental support has no mediating effects on the relationship between person-job fit and job satisfaction. Based on the results of this study, this study suggests theoretical and practical implications for the human resource development and management of service workers. Overall, changes in the recruitment system, which can judge the person-job fit of employees who perform emotional labor facing customers, organizational culture and personnel system for establishing socioemotional support system, and compensation and workforce development system, are needed to enhance the job satisfaction of service workers.

Science and Technology Research Support Service Trends for Open Science Era (오픈 사이언스 시대를 위한 과학기술 연구지원 서비스 동향 분석)

  • Kim, Soon;Lee, Boram;Kim, Hwanmin;Kim, Hyesun
    • Journal of the Korean Society for information Management
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    • v.34 no.3
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    • pp.229-249
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    • 2017
  • Open science projects are being actively carried out globally. Publishing the results of public research (publications and data) in digital format and enhancing access to these materials are getting more important. Various research support tools are being used to support open research, open access, open data, open peer review and open research performance evaluation. We analyzed research support services to prepare open science movement in Korea. Korea is not ready for research data management and research collaboration except open access and institutional repositories. It can be seen as an urgent matter to analyze these international open science research support services carefully and reflect them in research support policy and service guideline.

A DISN's Data Traffic QoS Assurance Scheme using MPLS and DiffServ (MPLS와 DiffServ를 이용한 국방전산망 데이터 트래픽 QoS 보장 방안)

  • 김성순;이승종
    • Journal of the military operations research society of Korea
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    • v.30 no.1
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    • pp.107-134
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    • 2004
  • Today's Internet is providing a single service which is so-called "best-effort service". Now, multimedia and real-time applications are not only demanding large bandwidth but also requiring high QoS. For this, MPLS and DiffServ technology can be adopted to support more scalability and QoS for data traffic engineering. The DISN(Defense Information Systems Network) supports CBR service for voice traffic and VBR service for data traffic which is best-effort service. We propose how to adopt MPLS and DiffServ technology to support traffic engineering and guarantee QoS in the DISN. A traffic analysis according to prioritized traffic classes is done using OPNET simulation tool for assuring QoS. The result shows that low priority packets are delayed a little bit, but high priority packets are transferred more efficiently than without traffic engineering.gineering.