• Journal of the Korea Safety Management & Science
• /
• v.14 no.2
• /
• pp.205-212
• /
• 2012

Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction. we must understand customer requirements. Kano distinguishes between three types of product requirements(:must-be, one-dimensional, attractive requirements. which influence customer satisfaction in different ways when met. Timko has developed customer satisfaction(CS) coefficient based on Kano model. The CS coefficient is indicative of how strongly a product feature may influence satisfaction. In this paper, we analyzes the factors that influence College Student's Satisfaction of teaching using Kano Model, Timko's CS-Coefficient.

• Journal of the Korea Safety Management & Science
• /
• v.15 no.1
• /
• pp.259-269
• /
• 2013

Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction, we must understand customer requirements. Kano distinguishes between three types of product requirements(:must-be, one-dimensional, attractive requirements which influence customer satisfaction in different ways when met. Timko has developed customer satisfaction(CS) coefficient based on Kano model. The CS coefficient is indicative of how strongly a product feature may influence satisfaction. As there were a few limitations on the Kano's method and on the Timko's customer satisfaction index method. The objective of this study is to provide improved methodology based on the Kano's method. One case studies are solved by the proposed method.

• Journal of the Korea Safety Management & Science
• /
• v.17 no.2
• /
• pp.161-175
• /
• 2015

This study analyzed that the infant carrier standard affects the satisfaction of certification. Baby Carrier Safety requirements in the Republic of Korea is enforceable by court duty certification. Therefore, a test was conducted to compare with the safety requirements of the United States and Europe and the survey was conducted to know how much manufacturers and importers are satisfied with the certification. According to the test result, there is a difference between domestic and foreign safety requirements about flame retardancy. As a result of the survey, The satisfaction of the certification is proportionate to the one of product standard.

• International conference on construction engineering and project management
• /
• 2013.01a
• /
• pp.566-569
• /
• 2013

The purpose of this research is to develop the technology to meet the requirements of the design content, and to build a 'Requirement Information Management Model' for the design project. The model that should be used in the early design stage will undergo the following process: First, basic requirements would be defined by extracting the design content in the form of a reusable library of space units. At the next stage, requirement information should be modified after considering unique characteristics for the project and conflict problems between function and performance.

• Journal of the Society of Disaster Information
• /
• v.16 no.3
• /
• pp.558-576
• /
• 2020

Purpose: This study wanted to empirically study the effects of ISO 22301 and ISMS certification requirements on Business Performance. Method: For research, a survey was conducted on ISO 22301 and ISMS-certified companies to collect data and use SPASS18 and AMOS18 for statistical analysis. Results: Verification of the hypotheses through the questionnaire demonstrated that BCP, BCM operation, management, and access control of ISO 22301 and ISMS certification requirements, including BIA, risk assessment, BCP, BCM, BCM operation, management, and access security requirements, affect the enterprise's performance (quality improvement, customer satisfaction, financial performance) through the intermediation of the enterprise culture, and the feasibility of the survey paper is high. Conclution: This study has derived the impact of ISO 22301 and ISMS certification requirements on business performance, and based on this, it is deemed necessary to present improvements to ISO 22301 and ISMS certification, and to study future ISO 22301 certification activation and domestic certification, BCMS.

• Korean Journal of Construction Engineering and Management
• /
• v.5 no.3 s.19
• /
• pp.88-96
• /
• 2004

Recently, client requirements concept is an important issue related to many effects of firms. Especially, if we think that apartment is given a great deal of national construction industry, it is requested that we should try to improve apartment quality with various methods of client requirements survey and reflecting those on apartment project. The technique searching and applying client requirements to apartment project is requested for that and ROQ(Return On Quality) process connected to QFD(Quality Function Deployment) is a technique which is used in manufacturing industry and help to make money by rising client satisfaction with searching clients requirements, and applying this to quality improvement program. In this study apartment quality management development is suggested through using ROQ process. For this customer interview research and FGI(Focus Group Interview) was carried out and clients requirement was analyzed with this. Then quality improvement program applicable to developing a new apartment product was established with specialist monitoring. A new apartment quality management development plan is prosed with this process.

• Journal of Animal Environmental Science
• /
• v.19 no.2
• /
• pp.95-100
• /
• 2013

Although the livestock excretion is a significant resource in providing nutrients to the crops as it is recycled, it has been perceived as the cause of environmental pollutions for its inappropriate treatment and quality control issues. The study is aimed to develop an integrated management system for efficient management of livestock excretion using the Ubiquitous technology, and the user requirements are analyzed for development of such system. As the result of analysis on the requirements, it has been proved that such system is perceived to be necessary and the demand for several main functions can be seen as well.

• The Korean Journal of Archival Studies
• /
• no.70
• /
• pp.5-40
• /
• 2021

Administrative information dataset records produced by various systems designed for work are difficult to manage on a case-by-case basis, requiring separate procedures to identify and evaluate data-sets. Identified data set records are apprasal and transferred to the records management system or disposed of. In this process, sufficient records management elements must be reflected in the production system itself in order to adhere to the principles of record management. In this paper, the functional requirements of the production system to accurately identify and safely manage data-sets were derived and applied based on the case of the KR property management system. It is hoped that this research on functional requirements of production systems will be added to lead to the creation of standards for functional requirements of data set production systems.

• Korean Journal of Digital Imaging in Medicine
• /
• v.11 no.2
• /
• pp.69-77
• /
• 2009

This study gives an account of the collateral standards in IEC 60601-1-3: 2008 specifying the general requirements for basic safety and essential performance of diagnostic X-ray equipment regarding radiation protection as it pertains to the production of X-rays. The collateral standards establish general requirements for safety regarding ionization radiation in diagnostic radiation systems and describe a verifiable evaluation method of suitable requirements regarding control over the lowest possible dose equivalent for patients, radiologic technologists, and others. The particular standards for each equipment can be determined by the general requirements in the collateral standard and the particular standard is followed in the risk management file. The guidelines for radiation safety of diagnostic radiation systems is written up in ISO 13485, ISO 14971, IEC 60601-1-3(2002)1st edition, medical electric equipment part 1-3, and the general requirements for safety-collateral standards: programmable electrical medical systems. Therefore the diagnostic radiation system protects citizens' health rights with the establishment and revisions of laws and standards for diagnostic radiation systems as a background for the general requirements of radiation safe guards applies, as an international trend, standards regarding the medical radiation safety management. The diagnostic radiation system will also assure competitive power through a conforming evaluation unifying the differing standards, technical specifications, and recognized processes.

• Journal of Advanced Marine Engineering and Technology
• /
• v.36 no.2
• /
• pp.327-333
• /
• 2012

The Engine Room Resource Management System will be applied to ocean going ships according to the revision of 2010 STCW convention. This paper aims to study the practical procedures for establishing Engine Room Resource Management System in connection with the eight quality management principles of ISO 9001 and Korean law. For the purpose of this study. the definition and the necessity of Engine Room Resource Management System and customer, product, customer requirements in accordance with the requirements of the ISO 9001 are reviewed and discussed.