• Journal of Applied Reliability
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• v.16 no.3
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• pp.208-215
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• 2016

Purpose: ASRP for the domestic development guided missiles requires not only for the reliability evaluation of the products in storage but also for the life cycle management of the products including development prototypes and initial production items. Methods: For this purpose, it should be performed to build a performance database before and after the accelerated aging test with shelf life items including development prototypes and initial production items, based on which the lifetime prediction should also be carried out. In addition, HILS must be applied for the acceptance test with the initial and follow-up production items, and also for ASRP for the long-term storage products in order to secure systematic quality assurance. Results: The results for the life cycle reliability Improving of domestic development of guided missiles are DB building of prescription Item performance, active application of HILS, Management associated with guided missiles life cycle and to Secure technology data about the introduction of foreign guided missiles. Conclusion: Furthermore, it is demanded that DTaQ, the managing agency of ASRP, actively take part in the process to maintain reliability engagement consistency over the life cycle of guided missiles.

• Progress in Medical Physics
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• v.14 no.3
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• pp.151-160
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• 2003

The application of more complex radiotherapy techniques using multileaf collimation (MLC), such as 3D conformal radiation therapy and intensity-modulated radiation therapy (IMRT), has increased the significance of verifying leaf position and motion. Due to thier reliability and empirical robustness, quality assurance (QA) of MLC. However easy use and the ability to provide digital data of electronic portal imaging devices (EPIDs) have attracted attention to portal films as an alternatives to films for routine qualify assurance, despite concerns about their clinical feasibility, efficacy, and the cost to benefit ratio. In this study, we developed method for daily QA of MLC using electronic portal images (EPIs). EPID availability for routine QA was verified by comparing of the portal films, which were simultaneously obtained when radiation was delivered and known prescription input to MLC controller. Specially designed two-test patterns of dynamic MLC were applied for image acquisition. Quantitative off-line analysis using an edge detection algorithm enhanced the verification procedure as well as on-line qualitative visual assessment. In conclusion, the availability of EPI was enough for daily QA of MLC leaf position with the accuracy of portal films.

• 시스템엔지니어링워크숍
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• s.4
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• pp.90-94
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• 2004

System engineering(SE) management techniques applied for space launch system development are introduced to assess the current status and address the effwctiveness of these techniques. Management plans and guides are prepared for the work breakdown structure , data, comfiguration, interface control, Quality assurance, procurement, reliability, risk and verification/validation . Further improvement is required for the system engineering management plan(SEMP) to merge the international cooperation into current engineering managment system.

• Journal of Korean Society for Quality Management
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• v.33 no.3
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• pp.71-90
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• 2005

New high-speed rail service, the Korea Train Express(KTX), has been beginning service in Korea. We measured the service quality of the Korea Train Express and comparatively analyzed the service quality of domestic flight and express buses which are means of long distance transportation. Furthermore, by using the Kano model, the perception level of the service of customers is not only segmented in groups but also switching barriers are derived. As a result, the customers by group have a difference in the level of their perception. While in both high-speed bullet train service and flights dimensions significantly affect the customer satisfaction and retention excluding a responsiveness dimension, in the Train Express four dimensions(Reliability, Responsiveness, Assurance, Tangibles) with the exception of Empathy which significantly affect the customer satisfaction and retention.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.34 no.4
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• pp.145-151
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• 2011

In the information system service sectors, it is crucial to measure the quality of service. Especially factors determining the quality of service should be identified. For that purpose, in this study, the factors of two research models-SERVQUAL and TAM-are compared, analyzed and tested with data of public procurement system service. The result shows that the factors identified include reliability and assurance of SERVQUAL and perceived usefulness and perceived ease-of-use of TAM. Also, it is observed that the two models sufficiently explain the variance of satisfaction. This study may help improve the quality of information system service.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.36 no.4
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• pp.84-91
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• 2013

For service innovation, it is crucial to measure the quality of service and identify the factors which affect it. In this study, for that purpose, a composite research model based on SERVQUAL and the technology acceptance model is proposed. The model is applied to three different service areas-Internet shopping, Internet banking, and cloud service. Analysis has been performed using the SEM methodology. The analysis shows that reliability, responsiveness and assurance affects the service quality in different ways for each, the result of which enables us to identify quality-determining factors in various service areas.

• Journal of Information Technology Services
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• v.10 no.3
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• pp.127-147
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• 2011

Business organizations today have sought management effectiveness and efficiency utilizing information technologies. In particular, small and medium-sized enterprises short of information resources tend to rely more on outsourcing for accomplishing their own information strategies. SaaS(Software as a Service) has recently become one of the powerful outsourcing alternatives. This study tries to identify the influence of the SaaS quality on the service performance and loyalty. A SaaS quality model is developed including tangibles, reliability, responsiveness, assurance, and empathy. Then they are hypothesized to have influence on the service performance defined as user satisfaction, individual performance, and organizational performance. Service performance is considered to have an impact on the loyalty to service. Findings from a survey to test hypotheses on the relationship among SaaS quality, performance and loyalty show these variables are significantly important to widespread adoption of SaaS.

• Journal of Fisheries and Marine Sciences Education
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• v.24 no.2
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• pp.166-179
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• 2012

This study shows how the service quality of port supply industry impacts with customer satisfaction and relationship orientation. Through previous research, service quality of port supply company is considered, at the same time, the key factor of service quality is divided into tangibles, reliability, responsiveness, assurance and empathy. Sample design is based on shipping companies which are registered in Korea Ship owners' Association and Korea Ship managers' Association from Aug. 8 through 26 in 2011. And total of 275 questionnaires are collected from shipping companies in Busan and Kyong nam. Result of this study would be utilized in marketing strategy for port supply industry. In the future research, based on analysis of port supply company's characteristics, the study for port supply industry which are perceived by customers could be conducted.

• Journal of Korean Society for Quality Management
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• v.10 no.2
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• pp.2-9
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• 1982

In principle the methods of increasing the reliability of complex system can be classified into the following four basic methods: (1) using the stand-by redundancy; (2) decreasing the failure rate of the system; (3) decreasing the time of continuous operation; (4) decreasing the mean repair time. Among the above four methods, it is generally known that the method of stand-by redundancy is the most effective general, to increase the reliability of systems. Therefor this paper aims to compare the gain in reliability which is achieved by applying stand-by redundancy with other methods, and to show the characteristics of each method From the comparison of the methods of increasing reliability, the following important facts are found: When the method of stand-by redundancy is used to increase the reliability of complex systems intended for long-term operation, a hight multiplicity of stand-by redundancy is required. Thus an increase of the reliability of complex system by applying stand-by redandancy is realized at the expense of characteristics such as weight, size, cost, increased complexity of operation conditions. And this property restricts its use in systems which are critical with respect to weight, size, cost or operation conditions. The method of stand-by redundancy is the most effective when this method is used to increase the reliability of complex systems intended for short-term operation, and the method of decreasing failure rate is the most effective when it is used to increase the reliability of systems intended for long-term use. The methods of increasing reliability discussed in this paper make it possible to make highly reliable systems. But it is not possible to make a highly reliable system using a single method of increasing reliability, even if it is the most effective one. Therefore it is recommended to use all or a majority of the above four methods by choosing it in accordance with the properties of the system under construction.

• Journal of Digital Convergence
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• v.7 no.3
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• pp.123-135
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• 2009

The considerable progress of IT industry has changed the industrial structure and lifestyle of our society. One of the remarkable fields of IT industry is online game industry. It showed rapid growth for the past decade. But in recent years online game industry faced with the limit of its growth for a number of reasons. To overcome such situation, online game companies should improve functions of game and analyze their customer's needs for sustainable growth through increasing customer satisfaction and loyalty. The purpose of the study is to investigate and evaluate the factors of online game service quality and the relation of customer satisfaction and loyalty. SPSS 14.0 and AMOS 7.0 are used for experimental research. Through reliability and validity test, service quality factors influencing the customer satisfaction are appeared to be 5 latent variables(reliability, responsiveness, assurance, empathy, tangibles). In addition, by structural equation model and covariance structural model, the result showed that empathy is the most influenced factor to customer satisfaction and customer satisfaction has positive effect on customer loyalty. The results of this research have important implications for explaining an mechanism for service quality of online game, customer satisfaction and loyalty and they might provide operational guidelines to the online game service company.