• 한국유통학회지:유통연구
• /
• 제16권4호
• /
• pp.65-93
• /
• 2011

B2B 시장에서 구매자와 판매자간의 관계는 매우 밀접하고 장기화되는 것이 특징이므로 결국 단순한 제품을 판매하는 것에 그치는 것이 아닌 지속적인 서비스에 대한 중요성이 날로 커지고 있다. 산업재 연구 전반에 걸쳐서도 서비스에 대한 중요성과 관심이 증대되면서 고객이 서비스를 사용하는데 있어서 그 서비스의 품질과 함께 최근 소비자들은 얼마나 빠르고 쉽게 서비스가 제공되어 투입되는 노력을 최소화시킬 수 있는가를 매우 중요하게 생각하기 때문에 편의성이 중요한 요인으로 고려되어지고 있다. 이에 따라, 본 연구에서는 산업재 시장에서 관계만족과 관계성과를 형성하는데 중요하게 생각할 수 있는 새로운 요인이 어떤 것인가 라는 의문점에서 출발하여, 서비스 편의성과 관계성과 사이의 구조적 관계를 조사하고자 하였다. 이 연구의 가장 큰 학문적 기여점은 산업재 연구에서 주류를 이루고 있는 관계품질과 관계성과의 새로운 선행요인을 검증한 것이다. 또한 소비재 시장에서 주로 연구되었던 서비스 편의성 척도를 산업재 시장에 적용하여 그 활용도를 실험해 보았다는 데 의의가 있다. 본 연구는 서비스 편의성의 구성요소인 서비스 편의성을 결정편의성, 접근편의성, 거래편의 성, 편익편의성, 사후편익편의성 다섯가지 차원으로 구분하고 관계적 요인인 관계만족에 미치는 영향과 이러한 관계만족이 관계몰입과 관계성과에 어떠한 영향을 미치는가를 분석하여 서비스 편의성의 관리와 투자에 대한 마케팅 측면의 중요성을 제시하고 있다. 실증분석을 위해 산업재 서비스를 이용하고 있는 기업의 직원들을 대상으로 설문을 통해 데이터를 수집하였으며 서비스 편의성 ${\rightarrow}$ 관계만족 ${\rightarrow}$ 관계몰입 $\{rightarrow}$ 관계성과에 대한 인과적 구성모텔에 대해 구조방정식 모델분석으로 검증하였다. 구성모텔에 대한 분석결과 서비스 편의성을 구성하는 요소 중 접근편의성을 제외한 나머지 결정편의성, 거래편의성, 편익편의성, 사후편익편의성은 모두 관계적 요인들에 긍정적인 영향을 미쳤으며, 그 중 편익편의성이 관계적 요인에 가장 큰 영향을 주는 것으로 나타났다. 또한 추가적으로 매개효과검증을 실시하여, 서비스 편의성과 관계성과의 관계를 살펴보는데 있어서, 서비스 편의성이 관계만족과 관계몰입을 통해서 관계성과에 긍정적인 영향을 주는 구조적 인 관계를 가지고 있음을 알 수 있었다. 이는 높은 서비스 편의성에 대한 관리와 투자가 구매자로 하여금 관계에 만족하게 만들고 이렇게 형성된 관계만족은 관계에 몰입하게 하여 결과적으로는 관계성과를 가져올 수 있음을 시사한다.

• 지역사회간호학회지
• /
• 제26권2호
• /
• pp.79-88
• /
• 2015

Purpose: The purposes of this study were to examine the relationship between health belief and exercise compliance among elderly adults at senior centers and to identify factors influencing their exercise compliance. Methods: The subjects of this study were 100 elderly adults who were using senior centers in J City. Data were collected from the 5th of August to the 14th of September in 2014 using a questionnaire about general characteristics, health belief, and exercise compliance. Data analysis included one-way ANOVA, independent t-test, Pearson's correlation, and stepwise multiple regression using the SPSS/WIN 18.0 program. Results: The mean score for exercise compliance was 3.85 (range 1~5), and for perceived health state 3.17 (range 1~5). The mean score for each of the sub-factors of health belief was 3.89 for benefit, 1.94 for barrier, 3.34 for severity, 2.43 for sensitivity, and 3.65 for exercise self-efficacy (range 1~5). There was a significant correlation between exercise compliance and exercise benefit, and 28% of variance in exercise compliance was explained by exercise benefit in health belief, family history of illnesses, and perceived sensitivity in health belief. Conclusion: To promote exercise compliance among elderly adults at senior centers, exercise programs emphasizing exercise benefit should be developed.

• 융합경영연구
• /
• 제10권1호
• /
• pp.27-37
• /
• 2022

Purpose: This study investigates how to successfully promote the smart product bundle by exploring (1) how consumers' adoption intention toward a smart product bundle differs by the complementarity level of the bundled items and (2) how the ad appeal type influences the effect of complementarity level on adoption intention via goal fluency. Research design, data and methodology: This study was a 2 (complementarity level: low vs. high) × 2 (ad appeal type: attribute vs. benefit) between-subjects experiment. The proposed hypotheses were verified using analysis of variance (ANOVA) and bootstrap analysis using PROCESS. Results: This research demonstrated that adoption intention toward smart products increases when the complementarity level of bundled smart items is high. Goal fluency underlies this relationship. Further, attribute versus benefit appeal type moderates the relationship between the complementarity level and goal fluency. Conclusions: Compared with the attribute appeal, benefit appeal leads to higher goal fluency when the complementarity level of the bundled items is low. However, there was no differential impact of appeal type on goal fluency when the complementarity level of bundled items is high. Finally, goal fluency mediated the interaction of complementarity level × ad appeal type on adoption intention.

• 한국생활과학회지
• /
• 제21권6호
• /
• pp.1173-1184
• /
• 2012

This study estimates a structural model to examine the causal relationships among web browsing, switching cost, and site retention in the context of apparel shopping website. A total of 499 usable questionnaires were obtained from consumers aged from 20 to 49 years. For data analysis, exploratory factor analysis, confirmatory factor analysis and structural model were used. The result showed that consumer's perceived switching costs consisted of three factors: relationship cost, search cost and benefit loss cost. In estimated structural model, the relationship cost was influenced by leisure browsing; the search cost was influenced by informational browsing and leisure browsing; the benefit loss cost was influenced by leisure browsing. Especially, the leisure browsing was the most highly related to the benefit loss cost, and followed by relationship cost and search cost. However, hedonic browsing was not significantly related the factors of switching costs. The search costs significantly affected customer's intentions for site retention. A managerial implication was discussed for e-retailers in order to develop strategic switching costs in building long-term relationships with web browsers on the apparel shopping websites.

• 한국정보시스템학회지:정보시스템연구
• /
• 제25권1호
• /
• pp.105-134
• /
• 2016

Purpose First, this study examines the relationship between characteristics of smartphone banking and trust of smartphone banking. Second, this study investigates the impact of perceived benefit on the trust and usage intention of smartphone banking. Finally, this study considers moderating effect of service quality in the relationships between perceived benefit and trust and usage intention of smartphone-based mobile banking. Design/methodology/approach This research uses the survey method to test its hypotheses, the survey population is smartphone baking users. A software tool called AMOS 17.0 used to analyze the research model. Findings The results showed that characteristics of smartphone banking channel like compatibility, timeliness, and mobility had a positive effect on the trust of smartphone banking. The device familiarity showed a significant positive impact on trust of smartphone banking. While the service quality moderated the relationship between trust and usage intention of smartphone banking, moderating effect of service quality in the relationship between perceived benefit and its usage intention was not significant. The results of this study could provide a theoretical framework to explain customers' decision of smartphone banking and practical implications for banking venders.

• 한국지하수토양환경학회:학술대회논문집
• /
• 한국지하수토양환경학회 2004년도 임시총회 및 추계학술발표회
• /
• pp.20-24
• /
• 2004

The aim of this study was to analyse the cost-benefit-ratio of a soil remediation project. The target of the study was the 'Altablagerung Osnabrueck-Wueste' the largest inhabited former landfill site in Germany. The determination of benefit resulting from the soil remediation was quantified with the help of willingness-to-pay(WTP) analysis (contingent valuation method, CVM). 400 households participated in the survey. The average WTP was 6.5 Euro per household per month or 78 Euro per house-hold per year. The projected benefit generated by the remediation (consumer value) for the population in the landfill area was determined to be 0.7 million Euro per year. Factors which influence the will-ingness to pay were evaluated. The most important factors were age, garden use and the prevailing concern about personal health. A computation of the cost-benefit relationship was made on the basis of three different scenarios, which differed in terms of the projected benefits. Finally the economical efficiency of the project was determined. With a projection of 18 years and upwards the remediation of the soil is economically worthwhile.

• 지식경영연구
• /
• 제10권3호
• /
• pp.35-49
• /
• 2009

The purpose of this study is to examine whether suppliers are able to benefit by means of constructing a relationship-specific intangible asset and participating in collaboration with purchasers to actively maintain value created while mutually using inter-organizational information systems. To achieve the purpose of this study. 82 questionnaires have been analyzed from suppliers which are using electronic transactions through inter-organizational information systems. As a result, business process specificity and domain knowledge specificity, which are relationship-specific intangible assets, affect operational collaboration and strategic collaboration, which are classified by level of decision-making. Although both types of collaboration are needed to achieve both strategic and operational benefits, we find each collaboration to be uniquely promoted by a specific types of relationship-specific intangible asset. Operational collaboration is found to be an antecedent to operational benefit and strategic collaboration is found to be an antecedent to strategic benefits. No crossover between collaboration and supplier's benefits is found. Consequently, the result of this study shows collaboration is needed for domestic suppliers, which have relatively low levels of collaboration, to keep maintain relationship-specific intangible assets and to prevent the relationship termination cost when transactions have been stopped between supplier and purchaser. Also the results imply the supplier can have advantages by participating in collaboration.

• 한국의류학회지
• /
• 제37권2호
• /
• pp.159-173
• /
• 2013

This research investigates the mechanism of ethical fashion consumption by examining the effects of benefit and risk perception on ethical fashion consumption attitudes and behavioral intention. To test the hypotheses, 300 female consumers between the ages of 20 and 49 were invited as study participants. The reliability and the validity of multi-item constructs were tested by Confirmatory Factor Analysis. The hypotheses were tested by utilizing Structural Equation Analysis and hierarchical multiple regression analysis. The benefit perception of ethical consumption was composed of three benefit types, which were altruistic benefit, social image benefit, and self-oriented benefit. Benefit perception, except social image benefit, had significant effects on consumer attitudes towards ethical fashion consumption; similarly, benefit perception had significant effects on behavioral intention (except self-oriented benefit) which had an effect on behavioral intention only when it was mediated by attitudes. Further analysis was conducted to understand the reason for the weak relationship between attitudes and behavioral intention. Financial and performance risk perceptions were tested for the moderating roles of attitudes and behavioral intention; subsequently, only financial risk interacted with attitudes and showed that the positive effects of attitudes on behavioral intention were weakened by a high financial risk perception. Performance risk had a main effect on behavioral intention independent of attitudes. Managerial implication and future study directions are also discussed.

• 산업공학
• /
• 제13권2호
• /
• pp.234-245
• /
• 2000

In this paper, the conceptual framework of IBS(Intelligent Building Systems) is redefined, and we propose two ANP(Analytic Network Process) models for ranking IBS. Traditional models have ranked IBS according to technical features or the number of elements in IBS. But, we consider relative functional importance among IBS elements for efficient building operation. According to the structure of interactive-relationship among IBS elements, we present two types of model. The one is Model A that is composed of both hierarchical and network structures. It has $12{\times}12$ supermatrix consists of interdependent relationship between 6 benefit elements(Productivity, Saving, Safety, Convenience, Pleasantness, Environment Affinity) and 6 IBS elements(Building Operation, Security, Safety, Telecommunication(TC), Office Automation(OA), other elements). Each of 6 IBS elements has subelements in hierarchical structure. The other is Model B that has $25{\times}25$ supermatrix consists of interdependent relationship between 6 benefit elements and 19 IBS sub elements. Merits and demerits of each model are discussed in detail.

• 한국정보기술학회 영문논문지
• /
• 제10권2호
• /
• pp.103-110
• /
• 2020

The course evaluations was used to collect the students' opinion and verify the learning performance for a long time. However, many evaluations' methods are not consider each characteristics of the course, and many courses were presented to students with the same question for the course evaluations. This research aims to make a learning success model considering the questionnaire of course evaluations and relationship between the factors of learning and learning satisfaction/benefit. In order to make a model, we identify the items of the questionnaire and distinguish the factors considering the items. The factors are Information Quality, Knowledge Quality, System Quality and Service Quality. Consequently, the research shows the connection and relationship between them and learning satisfaction/benefit.