• Journal of Arbitration Studies
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• v.31 no.4
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• pp.99-117
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• 2021

In this study, the effect of reducing and increasing factors in relationship conflict on the relationship exit between auto parts suppliers and buyers was analyzed based on transaction cost theory and relational exchange theory. As a result of the hypothesis test, Hypothesis 1, which states that relationship commitment will hurt relationship exit, and Hypothesis 3 that replacement will harm relationship exit were supported. In addition, Hypothesis 2 which states that transaction-specific investment will positively affect relationship exit was not supported. The theoretical and practical implications of this study are as follows. This study has identified the antecedents of relationship exit by comprehensively applying the transaction cost theory and relational exchange theory. In addition, this study can identify what a company should manage specifically to lower conflict and relationship exit by identifying the antecedents of relationship exit. The limitations of this study and the directions for future studies are as follows. First, not all of the antecedents of relationship exits between auto parts suppliers and buyers have been extensively investigated in the viewpoint of the transaction cost theory and relational exchange theory. In the future, it is necessary to identify additional factors. Second, the study was conducted only from the supplier's viewpoint. In future studies, it is expected that more accurate research results can be obtained by simultaneously examining the supplier's point of view and the buyer's point of view.

• The Journal of Industrial Distribution & Business
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• v.10 no.5
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• pp.59-66
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• 2019

Purpose - Many studies show that dissatisfied customers are silent rather than expressing complaints directly to firms. Although silent voices are pervasive in service failure, they have received little attention from researchers. Silence implies a multidimensional nature, not just the opposite of voice. This study focuses on two types of silent students in higher education: acquiescent silence and defensive silence. This study also proposes cognitive trust and affective trust as variables affecting student silence. The objective of this study is to analyse the effects of trust types on student silence and exit intention. Research design, data, and methodology - To test the proposed model, this study conducted a survey with undergraduate students who selected silence in a dissatisfied relationship with a professor. Respondents were asked to respond to the questionnaire, recalling the dissatisfaction at that time. A total of 300 students was surveyed from whom 275 completed questionnaires was obtained. The structural equation model analysis was used for the hypothesis test. Results - First, cognitive trust was negatively related to acquiescent and defensive silence. Second, affective trust was negatively related to acquiescent and defensive silence. Third, cognitive trust was negatively exit intention, but affective trust didn't significantly reduce exit intention. Forth, acquiescent silence was positively related to exit intention, but defensive silence didn't have a significant positive impact on exit intention. Thus, a key result of this analysis was that acquiescent silence enhances exit intention. Conclusions - The findings of the study provide a better understanding of the types of silence, and the role of trust, thus furthering the implication of student reactions to dissatisfaction. In particular, this study is meaningful in that it confirms the value of student silence in the context of complaint management. Acquiescent silence should be more importantly managed because it has stronger negative motive than defensive silence. Acquiescent silence is reduced through various channels(mail, telephone, counseling) that can express complaints. Cognitive trust and affective trust are a essential factors in reducing silence. Also, in explaining exit intention, cognitive trust plays a more important role than affective trust.

• Korean Journal of Social Welfare Studies
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• v.44 no.3
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• pp.301-322
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• 2013

By analyzing wave 1~11 (1998~2008) of Korean Labor and Income Panel Study(KLIPS) database, this study examines the effects of household characteristics and poverty duration on poverty exit. A special concern is to decide whether the decrease of poverty exit rates comes from true duration dependency or from the sample heterogeneity as poverty duration progresses. I also analyzed how the effects of independent variables are changed when unobserved heterogeneity is controlled. The results show that duration dependency disappears after controlling observed household characteristics and unobserved individual heterogeneity. This finding confirms that the apparent relationship between poverty exit rate and poverty duration is in fact a spurious association due to the sample heterogeneity rather than true duration dependency. In addition, the effects of household characteristics on poverty exit rate become more stronger when unobserved heterogeneity is controlled. Socioeconomic factors affecting poverty exit rates are such as householders' age, education, household composition, number of family members, labor force participation, and work status.

• Journal of Distribution Science
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• v.14 no.9
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• pp.95-110
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• 2016

Purpose - Based on expectation-disconfirmation theory, this study attempted to fill the gap in the literature by treating the expected profitability as a moderator in the relationship between these constructs, identifying what instrumental factors have effects on dissatisfaction, in turn lead to exit intention, neglect, voice, and loyalty, and provide the managerial implications for building long-term relationship to enhance the partnership between franchisor and franchisee. Research design, data and methodology - In order to test the hypotheses, the authors developed several hypotheses. The data were collected from 254 franchisees in Seoul and Gyeonggi Province with SPSS 18.0 and SmartPLS 2.0. Results - The findings of the study are as follows. First, marketing support and competitiveness of product and service had a negative effect on dissatisfaction, but did not on logistics support. Second, franchisee dissatisfaction had a positive effect on exit intention and neglect, and had a negative effect on loyalty. However, franchisee dissatisfaction had not a significant effect on voice. Third, expected profits play a moderating role in the relationships between marketing support, competitiveness of product and service and dissatisfaction, between dissatisfaction and exit intention, voice, loyalty, and neglect. First, marketing support and competitiveness of product and service were found to have a greater influence on dissatisfaction for the low expected profitability group than the highly expected profitability group. Also, dissatisfaction had a greater impact on exit intention, voice, and neglect for the low expected profitability group than the high expected profitability group while dissatisfaction had a weaker impact on loyalty for high expected profitability group. Conclusions - The result of this study indicates that franchisors should reduce dissatisfaction and prevent or improve complaint behaviors by continuously identifying the impact relationship between franchisee dissatisfaction and decision factors caused by difference in expectations for roles of franchisees and franchisors. In addition, franchisors should acknowledge that the impacts of marketing support, and product and service competitiveness on franchisee dissatisfaction and on exit intention, neglect, and loyalty differ by expected profits. Therefore they should provide support in perceiving high expected profits through creating direct profits including high sales, low costs, and low rents.

• Survey Research
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• v.11 no.3
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• pp.33-55
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• 2010

In this study, we newly define the Total Survey Error(TSE) in exit poll and investigate the TSEs of the exit poll survey for the 18th general election of 2008 to analyse the cause of the exit poll prediction error. To explore the main cause and effect of the total survey error, the total survey error was divided by the sampling error which comes from sampling process of poll stations and the non-sampling error which comes from selecting voter and collecting responses from sampled voters in each electoral district. We consider the relationship between non-response rates and total survey error as well as non-sampling error. Also, we study the representativeness of the exit poll sample by comparing the sex/age distribution of the exit poll data and the National Election Commission poll data.

• Transactions of Materials Processing
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• v.9 no.5
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• pp.486-493
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• 2000

Extrusion die-lip buildup has direct and negative impact on the properties of the final product. At the present time there is no absolute method of die-lip prevention. However, a Periodical shut down of extrusion line for the removal has been the general practice throughout the industry in concern. In this study the die-lip buildup was Investigated with a particular attention paid to the influence of die exit geometry and dimensions on the stresses produced at the point of die exit. To demonstrate the relationship between the stress state and the magnitude of the die-lip buildup, a method of virtual manufacturing was performed, assuming elastic-plastic material behavior for the high-density polyethylene under investigation. The overall numerical results suggested that the longer the die-land and/or the smaller the areal reduction of the die would reduce the tendency for the die-lip formation. Similarly, haying a fillet around the circumferential edge of the die exit would be favorable in decreasing the die-lip buildup.

• Journal of Advanced Marine Engineering and Technology
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• v.33 no.2
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• pp.336-343
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• 2009

Because ships are very isolated and independent objects when sailing on the ocean, if a fire and smoke occurs, nobody can be sure to escape safely from ship at the moment. On the focus of the relationship between the sight transmissivity by fire smoke density and the life safety, this study performs simulations and experiments, respectively. To evaluate the theoretical evacuation time, CFAST software which is known as a 2 zone model analysis tool is used, and the result is 54 seconds from ECR(Engine Control Room) exit to upper deck exit and 34 seconds from bosun store to upper deck exit. And totally 12 types of experiments are performed with other 10 persons per experiment. As the result, it is cleared that the low sight transmissivity leads to the low life safety and the obstruction which can be happen unexpectedly on the evacuation way on fire makes it worse. At the condition of the smoke density 0%, over 90% people arrive at upper deck exit safely. But with the transmissivity of 8%, 70%(from ECR) and 30%(from bosun store) among experiment persons of each can survive, and with same density and unexpected obstruction, the survival ratio goes down to only 20% and 10%.

• Journal of the Korean Society of Clothing and Textiles
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• v.33 no.3
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• pp.366-378
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• 2009

The purpose of this study was to understand fashion product consumers' relationship dissolution by considering the characteristics of customer behavior and examining the connection between the main variables. The survey was conducted on 623 women over 20 years old who had experienced relationship dissolution or problems with regular fashion stores in the areas of Seoul and Kyungki in September 2005. The SPSS 12.0 package and Amos program were used to analyze the data. The results of this study were as follows: First, service recovery justice of a fashion store, interactional justice, distributive justice, and procedural justice had effects on encounter satisfaction. Furthermore, encounter satisfaction influenced relationship dissolution behavior, voice, exit, loyalty, neglect via overall satisfaction. Second, there were differences in relationship dissolution behavior according to consumer loyalty and switching costs.

• Journal of Advanced Marine Engineering and Technology
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• v.36 no.8
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• pp.997-1002
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• 2012

Emission regulations have been strengthened step by step for marine engines. A noble measure is required both inside and outside of the combustion chamber. The combustion characteristics in cylinder have a very close relationship with the exhaust emission characteristics. Injection valve and nozzle hole geometry is an important factor for combustion. The study to improve the spray characteristics has concentrated on nozzle inlet geometry and nozzle hole diameter, but the exit geometry has not considered. In this study the nozzle exit angle variation was tested. The results show that the angle between $30^{\circ}$ and $60^{\circ}$ is more effective than the other cases.

• Korean Institute of Interior Design Journal
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• v.20 no.3
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• pp.49-58
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• 2011

The purpose of this study is to find out the way of embodying architectural concept in Nussbaum Museum for complementing present abstract and generalized research. This study tries to examine the close relationship between a certain concept and Nussbaum museum through analyzing architectural characteristics and searching its principles by concrete application of concept. The Architectural concept "Museum without exit", which Libeskind applied to Nussbaum Museum, is based on the dramatic life of Jewish painter Felix Nussbaum with relation to Holocaust, physical background of site and features of program, Libeskind Applied his architectural concept from the beginning to the most parts of the museum. His new museum subverts notions and logic of general features of existing museums. Libeskind's architectural concepts are especially applied to site plan, massing, circulation and spatial configuration. "Museum without exit" creates labyrinth like circulation based on stories including Nussbaum's life, his painting tendency and circumstances of those days. It also realize sensuous space through spatial shape and light control. Although some critics criticize that this museum is not suitable for paint collection because of overwhelming strength of architectural space. However, considering this museum's function of a kind of Holocaust museum beyond personal art gallery, Libeskind's 'museum without exit' shows effective realization of architectural concept for Jewish painter Felix Nussbaum's museum.