• 유통과학연구
• /
• 제16권12호
• /
• pp.105-113
• /
• 2018

Purpose - This research is intended to suggest ways to enhance customers' satisfaction with service recovery. For this purpose, this study investigated the relationships among perceived justice (distributive, procedural, interactional justice) of service recovery efforts, perceived authenticity of service recovery efforts, the intention to follow advice, and the satisfaction with service recovery. Research design, data, and methodology - This research developed a structural equation model in which the perceived justice (distributive, procedural, interactional justice) and the perceived authenticity are predictors, the satisfaction with service recovery is a dependent variable, and the intention to follow advice is a moderator between the perceived justice (distributive, procedural, interactional justice) and the satisfaction with service recovery. Data were collected from visitors of fast food restaurants in Seoul, Gyeonggi province, and Kangwon province. A total of 330 questionnaires were distributed and 295 responses were collected indicating a response rate of 89.3%. After deleting data having missing value, 288 samples were used for analysis. SPSS 21.0 and AMOS 21.0 were used to test the reliability, validity, model fit, and hypotheses. Results - Empirical results showed that perceived justice, perceived distributive justice, and perceived authenticity had a positive influence on the satisfaction with service recovery. These results indicated that the more highly customers perceived the justice, distributive justice and the authenticity of service recovery efforts, the more they were satisfied with service recovery. And these influences were moderated by the intention to follow advice. Specifically, influences of the perceived justice, the perceived distributive justice, and the perceived authenticity on the satisfaction with service recovery were bigger for people with high intention to follow advice than people with low intention to follow advice. Conclusions - This research contributed to the service recovery literature by showing how perceived justice (distributive, procedural, interactional justice) and perceived authenticity influence satisfaction with service recovery. Moreover, current study introduced the intention to follow advice as moderator of this influence and revealed the moderation role of the intention to follow advice between the perceived justice (distributive, procedural, interactional justice) and the satisfaction with service recovery. Managerially, these results suggested retailing companies some ways to recover from service failure.

• 해양환경안전학회지
• /
• 제5권2호
• /
• pp.1-14
• /
• 1999

To find characteristics and areas of greater risk of oil spill at the coastal waters in Korea, some of risk factors were analyzed with historical data of oil spill and marine traffic. As a result, it is characterized that frequency of oil spill is increasing year by year and greatest percentage of spill source is fishing boat. It is proposed that the ports of Ulsan, Yeosu, Incheon and Pusan will be designated as primary area of risk as they have a higher risk of oil spills and its response authority is required to maintain appropriate regional response capability for prompt and effective response to a future spill incident. In addition, the regional response equipments at Ulsan are examined under a assumption of a medium size spill and it is found that the use of chemical dispersant can be an alternative when mechanical containment and recovery is not feasible in this area, and the existing response equipments may be appropriate to address that size of spill. However, the response authority is required to maintain more numbers of stronger boom for unsheltered waters and more quantity of concentrate dispersant to disperse all spilled oils on the water, furthermore the response authority should be prepared for a possible future catastrophic spill with sufficient equipments.

• 대한지리학회지
• /
• 제47권5호
• /
• pp.700-717
• /
• 2012

이 글은 동일본대지진 피해지의 부흥계획 속에서 제기된 공간쟁점을 분석하여, 그 현황과 전망을 제시하는 것을 목적으로 한다. 특히 지진해일 피해를 입은 시가지 재생에 초점을 두고, 지방도시가 지닌 지역개발의 과제가 이번 진재를 통해 어떻게 전개되는지 고찰하였다. 연구지역에서는 고밀도 도시, 어촌의 집약화, 지속가능한 도시 담론이 재해부흥을 위한 이상적인 방안으로 등장하였다. 그러나 현실적 한계로 인해 공간재편은 장벽에 부딪쳤으며, 재건이 늦어지면서 지역에서는 공동화 현상이 심각해지고 있다. 이는 재해 이후 거의 필연적으로 발생하는 지역의 쇠퇴를 방지하기 위해서, 응급 복구뿐 아니라 장기적인 부흥을 시야에 넣고 재해연구의 영역이 확대될 필요가 있음을 시사한다.

• Bulletin of the Korean Chemical Society
• /
• 제32권spc8호
• /
• pp.2988-2996
• /
• 2011

Shape memory polyurethane (SMPU), grafted with a fluorescent dye (Rhodamine, Mehylene violet, or Fluorescein) through an allophanate linking, was tested for the fluorescence and the shape recovery effect. The main chain of SMPU was composed of 4,4'-methylenebis(phenylisocyanate) (MDI), poly(tetramethyleneglycol) (PTMG), and 1,4-butanediol (BD), and a fluorescent dye was connected through a second MDI linked to the carbamate moiety of the main chain. Three series of SMPU, differing according to their dye content, were prepared to compare their shape recovery and fluorescence properties. In tensile mechanical property, maximum stress increased up to 350% compared to the linear SMPU, and strain remained above 2000%. Shape recovery went to as high as 97%, and remained almost same after repetitive shape recovery test cycles. Finally, the fluorescence emission of SMPU was demonstrated in the luminescence spectrum and fluorescent light emission pictures. In addition, the response of SMPU to external stimuli such as metal ions was investigated.

• Journal of Nutrition and Health
• /
• 제37권5호
• /
• pp.364-372
• /
• 2004

The purpose of this study was to investigate the possibility of medicinal plants application as an edible functional food resource. We carried out to develop a traditional functional beverage by using hot-water extraction of 4 medicinal plants (Polygonatun sibiricum, Ophiopogonis radix, Lycii fructus, Schizandriae frutcus) and we examined the effects of drink on physiological response during exercise and recovery phase. The subjects were male baseball players, and exercise protocol was performed with 45 minutes treadmill running and 85％ VO$_2$ max intensity. Brix, pH and titratable acidity of developed drink were 9.5％, 3.3 and 0.22％. The approximate nutritional composition of beverage was carbohydrate, 5.98％, total dietary fiber, 0.42％, crude protein, 0.70％, crude fat, 0.20％ and crude ash, 0.20％. Developed. traditional functional beverage contained K (4.00 mg％), Na (3.68mg％), Ca (2.54mg％), Mg (1.60mg％) and Fe (0.29mg％). Developed beverage drinking group showed a lowest heart rate during exercise and recovery phase than the other two group (water group and ion beverage group). In the change of blood lactate concentration, developed beverage intake group showed a significant lowest values during exercise and recovery phase. And blood hematocrit values and osmolarity were lowest in the developed beverage intake group. In these results, exercise performance capacity was expected to improve most highly with the developed drink from composition with medicinal plants. Also developed beverage was effective in recovery of exercise-induced fatigue. Thus developed drink with medicinal plants can be used as a functional material improving decrease fatigue effects in beverage industry.

• Journal of the Korean Association of Oral and Maxillofacial Surgeons
• /
• 제42권3호
• /
• pp.169-172
• /
• 2016

Following anti-retroviral therapy (ART) or highly active antiretroviral therapy, there is an increased response to latent infections such as herpes zoster, which may lead to their reactivation. This is a result of improved immunity brought about by ART, also termed immune recovery syndrome. A 75-yearold male patient arrived at our institute with widespread vesicles and scabs on the right half of his face and oral cavity, suggesting the involvement of the trigeminal nerve. The patient had a history of being on ART two months earlier and a history of tooth extraction eight days prior to his arrival at our institute. The incidence of human immunodeficiency virus (HIV)-positive cases amongst herpes zoster cases is high, and these patients become susceptible to infections following ART. Therefore, regardless of the presence of risk factors, every herpes zoster patient should be tested for HIV infection, and high anti-retroviral therapy should be commenced/reinstituted as soon as possible. In addition, the treating physician should maintain a high level of vigilance for the patient during the first few months of ART, the peak incidence of immune recovery inflammatory disease.

• Journal of Electrical Engineering and Technology
• /
• 제9권2호
• /
• pp.406-414
• /
• 2014

Significant penetration of induction motor loads into residential neighborhood and commercial regions of local transmission systems at least partially determine a vulnerability to a fault induced delayed voltage recovery (FIDVR) event. Highly concentrated induction motor loads with constant torque could stall in response to low voltages associated with system faults. FIDVR is caused by wide spread stalling of small HVAC units (residential air conditioner) during transmission level faults. An under voltage load shedding scheme (UVLS) can be an effective component in a strategy to manage FIDVR risk and limit the any potential disturbance. Under Voltage Load Shedding take advantage of the plan to recovery the voltage of the system by shedding the load ways to alleviation FIDVR.

• 한국군사과학기술학회지
• /
• 제17권4호
• /
• pp.413-421
• /
• 2014

Since the structural temperature of a flight vehicle flying at high speed rises rapidly due to aerodynamic heating, it is necessary for optimum structural design to obtain proper material properties at high temperature by taking into account of its operational environment. For a special alloy, analysis data on strength change due to exposure time to high temperature are very limited, and most of them are for an exposure time longer than 30 minutes for long term operations. In this study, base and weld metal samples of Ti-6Al-4V alloy had been prepared and high temperature tensile tests with induction heating were performed, and then high temperature strength characteristics and strength recovery characteristics through cooling have been analyzed. Pre-tests to determine maximum heating rate were performed, and response characteristics for temperature control were confirmed. As a result, high temperature tensile strength appeared to be lower than that of room temperature, but it was higher than that of high temperature of 30 minite exposure listed in MMPDS. In strength recovery through cooling Ti-6Al-4V alloy has shown higher recovery rate compared with other alloys.

• 한국환경보건학회지
• /
• 제47권5호
• /
• pp.379-383
• /
• 2021

This paper discussed environmental health policies for the past and coming decade by reviewing the First Comprehensive Environmental Health Plan (2011~2020) and introducing the Second Comprehensive Environmental Health Plan (2021~2030). The major achievement of the First Comprehensive Environmental Health Plan was the establishment of receptor-oriented environmental health policies. However, the main limitations were insufficient policy support for relief and/or recovery from environmental pollution damage and low public awareness of environmental health policies. The Second Comprehensive Environmental Health Plan presents the following major policy tasks: establish an omnidirectional environment health investigation and monitoring system, provide customized environmental health services, improve the environmental health damage relief and recovery system, and promote regional environmental health policies. The Second Plan has a clear distinction from the First Plan in that it expands the field of environmental health from the prevention and management of environmental risk factors to proactive damage response and recovery, which will effectively contribute to alleviating the burden of environmental disease.

• 재활치료과학
• /
• 제8권4호
• /
• pp.53-63
• /
• 2019

목적 : 성공적인 대화를 위해서 의사소통 단절이 일어났을 때 여러 가지 의사소통 회복 전략을 사용해야 하지만 치매 노인의 경우 그 전략을 적절하게 사용하지 못하여 의사소통 문제가 증가된다. 이에 대화 담화에서 치매 노인의 의사소통 단절 유형에 따른 의사소통 회복 전략 특성이 일반 노인과 어떻게 다른지 알아보고자 하였다. 연구방법 : 본 연구는 65세 이상 여성 노인 중 알츠하이머 치매(Alzheimer's dementia; AD) 노인 8명과 일반 노인 10명을 대상으로 집단 간 대화 담화에서 의사소통 단절 유형에 따른 의사소통 단절 수와 회복률 차이와 집단별 회복전략의 특성에 대해 알아보았다. 연구자는 연구대상자와 1:1로 대화 담화 과제를 실시하였으며 수집된 발화 중 200 발화를 기준으로 의사소통 단절과 의사소통 회복전략을 기준으로 분석하였다. 결과 : 첫째, AD 집단은 일반 집단보다 의사소통 단절 수가 많았으나 의사소통 단절의 회복률은 집단 간 차이가 나지 않았다. 둘째, AD 집단에서 의사소통 회복전략 중 표현 전략은 비구체적 회복 전략, 명료화 요구 전략이 많이 사용되었으며 표현 전략 사용 후 회복률은 설명 전략, 복합 전략, 비구체적 전략, 반복 확인 전략이 90% 이상으로 나타났다. 반응 전략은 바꾸어 말하기 전략, 복합 전략이 많이 사용되었으며, 반응 전략 사용 후 회복률은 간략히 말하기 전략, 반복하기 전략, 몸짓 전략이 100%로 나타났다. 결론 : AD 집단은 의사소통 단절이 일반 집단에 비해 많았으며, 의사소통 회복 전략 간 회복 빈도의 차이는 있지만 다양한 표현 전략과 반응 전략을 사용하는 능력이 있음을 알 수 있었다. 특히 AD 집단은 표현 전략에서는 비구체적 전략을 많이 사용하였으며, 반응 전략에서는 바꾸어 말하기 전략을 가장 많이 사용했다. 이는 일반 집단과 다른 특성으로 AD 노인의 언어 재활에 활용되길 기대해 본다.