• Asia pacific journal of information systems
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• 제17권1호
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• pp.77-93
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• 2007

Risk has been considered as one of very important topics in traditional consumer behavior theoretically and practically since its tendency of minimizing errors rather than maximizing utilization in addition to its intuitive appealing with very high explaining power. In addition to a traditional view of risk, importance of risk in online transactions such as Internet banking is due to technical instability in security of the Internet as well as temporal and spatial separation of transaction partners. Therefore, risk in online transactions should be analyzed by a very comprehensive way since it is very inherent in the Internet. The objective of this study is to suggest a research model for explaining the use of online transactions in some risk related variables including risk results, security result, perceived security, and social influence and show its validity by applying it to Internet banking users. In result, hypotheses suggested by our research model are shown to be valid ones.

• Safety and Health at Work
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• 제5권2호
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• pp.53-59
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• 2014

Background: In a safety perspective, efficient knowledge management is important for learning purposes and thus to prevent errors from occurring repeatedly. The relationship between knowledge exchange among employees and safety behavior may be of particular importance in distributed organizational systems where similar high-risk activities take place at several locations. This study develops and tests hypotheses concerning the relationship between knowledge exchange systems usage, knowledge exchange in the organizational system, and safety compliance. Methods: The operational context of the study is petroleum drilling and well operations involving distributed high-risk activities. The hypotheses are tested by use of survey data collected from a large petroleum operator company and eight of its main contractors. Results: The results show that safety compliance is influenced by use of knowledge exchange systems and degree of knowledge exchange in the organizational system, both within and between units. System usage is the most important predictor, and safety compliance seems to be more strongly related to knowledge exchange within units than knowledge exchange between units. Conclusion: Overall, the study shows that knowledge management is central for safety behavior.

• 마케팅과학연구
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• 제7권
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• pp.339-352
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• 2001

본 연구는 유통업자상표 의류 고객의 구매 의도와 구매 후 만족의 관계 그리고 이에 영 향을 주는 요소들에 대한 검토를 목적으로 하고 있다. 구매 전 및 구매 후의 고잭 지각을 중심으로 전개된 연구 모형의 겁증을 위하여, 두 차례에 걸친 조사를 실시하였다. 구매 후 만족에 영향을 주는 구매 전 후의 영향 요인들을 분석한 결과 전반적으로 설정된 가설이 지지되었으나, 위험 지각이 가치 지각에 부정적인 영향을 준다는 가설은 기각되었다.

• 유통과학연구
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• 제18권8호
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• pp.15-22
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• 2020

Purpose: The purpose of this study is to measure the effectiveness of corporate social responsibility and service on consumers' risk perception, which ultimately influences satisfaction. Research design, data, and methodology: This study adopted experimental scenario questionnaires: 2 CSR conditions (with and without CSR) and 2 service outcomes (successful and unsuccessful). Multiple regressions were conducted to examine hypotheses. A total of 217 responses were gathered for research analysis. Results: The results of this study found that the performance risk perception and satisfaction of consumers were affected by both CSR and service. CSR was not found, however, to have a moderating effect on performance risk perception or satisfaction. Additionally, performance risk perception affected consumer satisfaction. Conclusion: The results of this study indicate that consumers respond to the conditions of company's CSR and service outcomes when they stay at hotels. Findings of this study suggest service outcomes and CSR had an effect on performance risk perception and satisfaction, although CSR did not moderate the effect of service outcomes for both performance risk perception or satisfaction. Therefore, providing satisfactory customer service and undertaking CSR activities are critical to achieving consumers' overall satisfaction.

• 한국정보시스템학회지:정보시스템연구
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• 제14권1호
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• pp.227-249
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• 2005

In this research, four antecedents of trust ad the effect of trust and perceived risk on attitude and purchase intension in internet shopping malls is investigated. In survey, data were collected from 286 male and female internet shopping mall users, and then covariance structure modeling through Amos was used to test the 10 hypotheses. The survey results as follow: First, this research shows that institution base structural assurance and situational normality and knowledge-based familiarity are important antecedents on trust in internet shopping malls. Second, trust affected attitude and purchase intension. Third, it has a negative relationship between trust and perceived risk. But perceived risk does not influence attitude and purchase intension. This study contribute to understanding on the role of trust and perceived risk in internet shopping malls.

• The Journal of Asian Finance, Economics and Business
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• 제6권4호
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• pp.249-260
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• 2019

The study examines the impact of financial risk, convenience risk, non-delivery risk; return policy risk and product risk on online consumer behavior of Malaysian consumers. The research employed a self-administered survey to collect empirical data from 245 Malaysian online shoppers by using convenience sampling. Cronbach alpha was calculated to confirm the reliability of the data and then normality was assessed. Confirmatory Factor Analysis was then conducted to test the model using the goodness-of-fit tests. And finally, structural equation modeling is used to test the hypotheses and draw conclusions. IBM SPSS AMOS version 22.0 was utilized for data analysis. The research indicates that product risk, convenience risk, and return policy risk have a significant and positive impact on online shopping behavior. Financial risk is found to have insignificant and negative effects on consumer behavior. In addition, the non-delivery risk is found to have a significant and negative impact on online shopping behavior. The findings provide a useful model for measuring and managing perceived risk in online shopping which may result in an increase in participation of Malaysian consumers and reduce their cognitive deficiencies in the e-commerce environment. Several managerial implications are discussed along with the scope for future research.

• 한국의류학회지
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• 제37권6호
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• pp.772-785
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• 2013

This study investigated the effects of fashion consumer's browsing motives and risk perception on impulse buying and purchase intention in social commerce. The online survey results of 317 customers who experienced using fashion products via social commerce were used for the final analysis. Exploratory factor analysis, reliability analysis, and frequency analysis were conducted using SPSS 18.0, and confirmatory factor analysis and path analysis were performed with AMOS 18.0. Three browsing motives (hedonic motive, rational motive, and informational motive) and three risk perceptions (products-related risk, customer service risk, and opportunity loss risk) were identified. The results from the structure equation model were as follows. 1) It was deducted that the browsing motive did not have a significant effect on risk perception due to the rejection of most of the hypotheses in regards to the browsing motive influence on risk perception. 2) Product-related risk and customer service risk had a significantly negative effect on purchase intention. Opportunity loss risk had significantly positive effect on impulse buying and purchase intention. 3) Hedonic browsing motive had a significant effect on impulse buying, and rational motive had a significant effect on impulse buying and purchase intention. The informational browsing motive had a significant effect only on purchase intention.

• The Journal of Asian Finance, Economics and Business
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• 제7권9호
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• pp.377-388
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• 2020

The research identifies hypotheses evaluating the impact of board characteristics on the risk of the commercial bank as well as examining the determinants of bank risk in Vietnam over a 10-year period, starting from 2008. Also, in this research, the differences between the roles of women and men in decision-making are tested. Based on this decision, risks of the banks may arise. Ordinary least squares(OLS) regression, Random effect method, and Fixed effect method are used to estimate the factors that have an impact on bank risk for dataset of all commercial banks in Vietnam. The results found that equity-to-asset ratio, bank performance and the economic growth have an inverse relationship with bank risk, while the size of bank has a positive relationship with the bank risk. One of the highlights of this paper is a demonstration of the relationship between CEO's gender and bank risk. The test result shows that the bank led by a female faces a higher overall risk level and credit risk than a bank led by a male. Based on this result, the paper also makes recommendations to Government, the State Bank of Vietnam and the commercial banks for effective risk management.

• International journal of advanced smart convergence
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• 제11권4호
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• pp.253-259
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• 2022

This study aims to investigate the antecedent of consumer personal preventive equipment purchase behaviour by extending the HBM model after the pandemic. Pandemic related studies have focused on the effect of perceived susceptibility and perceived severity on consumer preventive behaviour, little studies have investigated the antecedents of consumer perceived risk. This study filled the gaps in the previous studies. This study tested all proposed hypotheses among users who have purchase the self-preventive behaviour. In final 253 valid data were collected through online survey for statistics analysis. This study found that consumer's health consciousness significantly impacted consumer's perceived severity of COVID-19 and perceived risk. Perceived risk positively impacted consumer self-preventive equipment purchase intention. In contrast, perceived susceptibility did not significantly consumer perceived risk. Based on these results, the theoretical implication will be offered on the study of health-related studies and will be given insight for disease control center to effectively manage consumer self-preventive behaviour.

• 경영정보학연구
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• 제17권1호
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• pp.117-140
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• 2015

클라우드 서비스는 10대 IT 전략기술 트렌드로 주목받고 있지만 국내 중소기업의 경우 대부분 비용 제약의 문제로 보안 위험이 높은 퍼블릭 클라우드를 사용하고 대기업에 비해 클라우드 서비스에 대한 이해도가 낮으며 도입률 또한 저조한 편이다. 한편 IT 프로젝트에서의 불확실성을 헷징하기 위한 방편으로 실물옵션 전략이 주목을 받고 있는데 본 연구에서는 클라우드 서비스의 기술적, 안전성, 관계적, 경제적 위험요소 간의 인과관계를 밝히고 경제적 위험이 실물옵션 채택의도에 어떠한 영향을 주는지에 관한 연구를 실시하였다. 본 연구는 전문업체에 의뢰하여 클라우드 서비스를 사용하고 있는 수도권 내 중소기업을 대상으로 설문조사를 실시하였다. 총 287부를 120개의 기업별로 평균을 내어 조직수준에서 분석을 하였으며 통계적 분석에는 Smart PLS Version 2.0.M3과 SPSS Statistics18을 활용하였다. 연구결과에 의하면 클라우드 서비스의 기술적 위험은 안전성 위험에 유의한 정(+)의 영향을 미쳤고 클라우드 서비스의 관계적 위험은 경제적 위험에 유의한 정(+)의 영향을 미쳤다. 그리고 클라우드 서비스의 안전성 위험은 경제적 위험에 유의한 정(+)의 영향을 미쳤고 경제적 위험은 연기옵션과 포기옵션 채택의도에 유의한 정(+)의 영향을 미쳤다. 본 연구는 클라우드 서비스를 사용함으로써 겪을 수 있는 여러 위험 요인을 세분화하고 위험 요인과 실물옵션간의 관계를 명확히 밝힘으로써 클라우드 서비스 계약 시에 실물옵션을 적용할 수 있는 이론적인 바탕이 될 수 있게 하였다. 실무적으로는 클라우드 서비스를 사용함에 있어 발생할 수 있는 여러 위험들을 효과적으로 관리하고 통제하기 위하여 클라우드 서비스 계약 시 이들 위험들을 관리할 수 있는 실물옵션을 계약사항에 제시함으로써 사용자와 공급자 모두에게 도움이 될 수 있는 전략을 세울 수 있다는 데에 의의가 있다.