• Journal of the Korean Society for information Management
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• v.21 no.3
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• pp.83-98
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• 2004

The purpose of this study is to review the characteristics of a web-based question-answer service and to analyze the information needs and use behavior of the service for a more efficient question-answer service plan. On the basis of the findings, this study makes suggestions for the question-answer service in respect of reinforcing the effectiveness of information itself and the efficiency of question-answer services. The speciality. accuracy. and specificity including the variety of themes should be improved for more effective information. Also. interactivity. readiness. and convenience should be improved for a more efficient service.

• Journal of Information Management
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• v.37 no.2
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• pp.137-156
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• 2006

To evaluate the performance of the question and answer services provided through the internet portals in Korea, question and answer transcript of four major services were sampled systematically. Using the digital reference evaluation framework, number and types of questions, response rate, timeliness, accuracy for information questions and user satisfaction were measured and analyzed. The level of the service performance is identified and compared. The conclusion includes suggestions for service improvement.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.2
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• pp.299-314
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• 2006

This study suggests evaluation criteria for the web-based question-answer databases provided by major Korean search portals. In particular, this study suggests evaluation criteria for the relevance of question titles, entire questions, and answer's. The evaluation criteria for the qualify of answers are also developed. Based on these criteria. evaluation of documents from Naver Knowledge-in are performed. The results of this study can be implemented to the development of test collection of question-answer databases. The implications for system designers and web content providers are discussed.

• KIISE Transactions on Computing Practices
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• v.21 no.2
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• pp.144-147
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• 2015

Question Answering (QA) services can provide exact answers to user questions written in natural language form. This research focuses on how to build a QA system for a specific domain area. Online and offline QA system architecture of targeted domain such as domain detection, question analysis, reasoning, information retrieval, filtering, answer extraction, re-ranking, and answer generation, as well as data preparation are presented herein. Test results with an official Frequently Asked Question (FAQ) set showed 68% accuracy of the top 1 and 77% accuracy of the top 5. The contribution of each part such as question analysis system, document search engine, knowledge graph engine and re-ranking module for achieving the final answer are also presented.

• Journal of the Korean Institute of Intelligent Systems
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• v.12 no.5
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• pp.432-441
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• 2002

Though many services offer useful information on internet, computer users are not so familiar with such services that they need an assistant system to use the services easily In the case of web sites, for example, the operators answer the users e-mail questions, but the increasing number of users makes it hard to answer the questions efficiently. In this paper, we propose an assistant system which responds to the users questions automatically and helps them browse the Hanmail Net FAQ (Frequently Asked Question) conceptually. This system uses two-level self-organizing map (SOM): the keyword clustering SOM and document classification SOM. The keyword clustering SOM reduces a variable length question to a normalized vector and the document classification SOM classifies the question into an answer class. Experiments on the 2,206 e-mail question data collected for a month from the Hanmail net show that this system is able to find the correct answers with the recognition rate of 95% and also the browsing based on the map is conceptual and efficient.

• The Korean Journal of Health Service Management
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• v.7 no.3
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• pp.251-260
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• 2013

The purpose of this study was to make a comparative analysis of dental question and answer in portal sites. To achieve this, 4,212 questions were used for final analysis after connecting to Naver, Daum and Nate, which take first, second and third place in rank information of all sites at Rankey.com, to search dental information by keyword from January to late March. The results are as follows. Naver was the highest as a portal of Internet search engines. Questions on the use of dental clinics, the quality of dental services and the offer of dental services by types of dental clinics were very important. Dental clinics had to give dental patients customized services and information to please them through dental services and dental information services on the Internet, and questions and answers on this were increasing very explosively. Consequently, Dental clinics will have to give Internet users and health- and disease-related data searchers distinctive professional services by inquiring into factors affecting portal search and factors affecting health- and disease-related search, respectively.

• Journal of Digital Contents Society
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• v.18 no.2
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• pp.339-346
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• 2017

There is increasing interest in text analysis based on unstructured data such as articles and comments, questions and answers. This is because they can be used to identify, evaluate, predict, and recommend features from unstructured text data, which is the opinion of people. The same holds true for TEL, where the MOOC service has evolved to automate debating, questioning and answering services based on the teaching-learning support system in order to generate question topics and to automatically classify the topics relevant to new questions based on question and answer data accumulated in the system. Therefore, in this study, we propose topic modeling using LDA to automatically classify new query topics. The proposed method enables the generation of a dictionary of question topics and the automatic classification of topics relevant to new questions. Experimentation showed high automatic classification of over 0.7 in some queries. The more new queries were included in the various topics, the better the automatic classification results.

• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.173-191
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• 2006

Examinations and analysis were done to understand the digital reference services of the Teaching & Learning Aid Centers under 16 metropolitan city and provincial offices of education. The data used were collected from July 3. 2006 to July 15. 2006 by the direct contacts on their main homepages and recording the question and answer transcripts. It was proven that 13 of the 16 Teaching & Learning Aid Centers have done the reference services. In this study, several characteristics-whether the digital reference service was done or not, interface access level, its title, its communication tool, reference question number, reference question style, answer rate, etc-were analyzed. Tips for the future development were provided on the basis of the inadequacies and other findings revealed through this study.

• Journal of the Korean Society for information Management
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• v.20 no.4 s.50
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• pp.49-66
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• 2003

To understand current state of the digital reference services in Korean academic libraries. a comprehensive examination and analysis was performed. Data was collected from July 8, 2003 to July 22, 2003, through direct site examination and recording the question and answer transcripts. The analysis focused on the provision characteristics and use of the digital reference services. Results revealed interesting findings and related problems. Suggestions for future development are provided.

• Journal of the Korea Society of Computer and Information
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• v.26 no.3
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• pp.29-34
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• 2021

With the advent of the 4th industrial revolution era, IT technology is creating new services that have not existed by converging with various existing industries and fields. In particular, in the field of artificial intelligence, chatbots and the latest technologies have developed dramatically with the development of natural language processing technology, and various business processes are processed through chatbots. This study is a study on a system that provides a close answer to the question the user wants to find by creating a structural form for legal inquiries through Slot Filling-based chatbot technology, and inputting a predetermined type of question. Using the proposal system, it is possible to construct question-and-answer data in a more structured form of legal information, which is unstructured data in text form. In addition, by managing the accumulated Q&A data through a big data storage system such as Apache Hive and recycling the data for learning, the reliability of the response can be expected to continuously improve.