• 대한치과교정학회지
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• 제46권4호
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• pp.199-211
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• 2016

Objective: Given the considerable disagreement between the Peer Assessment Rating (PAR) index and the American Board of Orthodontics Cast-Radiograph Evaluation, we aimed to develop a novel assessment system-the Improvement and Completion of Outcome (ICO) index-to evaluate the outcome of orthodontic treatment. Methods: Sixteen criteria from 4 major categories were established to represent the pretreatment malocclusion status, as well as the degree of improvement and level of completion of outcome during/after treatment: dental relationship (arch length discrepancy, irregularity, U1-SN, and IMPA); anteroposterior relationship (overjet, right and left molar position, ANB); vertical relationship (anterior overbite, anterior open-bite, lateral open-bite, SN-MP); and transverse relationship (dental midline discrepancy, chin point deviation, posterior cross-bite, occlusal plane cant). The score for each criterion was defined from 0 or -1 (worst) to 5 (ideal value or normal occlusion) in gradations of 1. The sum of the scores in each category indicates the area and extent of the problems. Improvement and completion percentages were estimated based on the pre- and post-treatment total scores and the maximum total score. If the completion percentage exceeded 80%, treatment outcome was considered successful. Results: Two cases, Class I malocclusion and skeletal Class III malocclusion, are presented to represent the assessment procedure using the ICO index. The difference in the level of improvement and completion of treatment outcome can be clearly explained by using 2 percentage values. Conclusions: Thus, the ICO index enables the evaluation of the quality of orthodontic treatment objectively and consecutively throughout the entire treatment process.

• 품질경영학회지
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• 제29권4호
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• pp.18-37
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• 2001

On this research, recognizing that ship inspection and audit services are closely related in Improving ship safety, the importance of active quality managements of ship inspection and audit services have been notified. For this research, based on previous research results, Quality managements of ship inspection and audit services were divided into the following aspects; the source of quality managements, execution of quality managements and outcome of quality managements. The results of this study is as follows. Overall, it is clearly shown that the elements of quality managements execution such as management responsibilities, resource management., product realization, measurement and analyzation, and improvement had also acted as a mediator between the relation of quality managements source and outcome.

• 한국조리학회지
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• 제21권6호
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• pp.264-279
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• 2015

본 연구는 프랜차이즈 분식점을 소비자들을 대상으로 프랜차이즈 분식점 방문 시 지각된 서비스 품질을 측정하고, 이러한 요인이 고객의 만족과 재방문 의도에 어떠한 영향을 미치는지 파악하고자 수행되었다. 연구가설 검증을 위하여 총 300부의 설문지를 프랜차이즈 이용고객들을 대상으로 배포하였으며, 이 중 272부의 설문지가 최종분석에 사용되었다. 사용된 통계방법은 SPSS21.0을 사용하여 기술통계, 요인분석 및 신뢰도검증, 상관관계분석 그리고 단순 및 다중회귀분석을 실시하였다. 지각된 서비스 품질은 Brady & Cronin의 3차원 모델을 기반으로 물리적 환경품질, 상호작용품질, 그리고 결과품질로 구성되었으며, 고객만족과 재방문 의도와의 인과관계 결과는 다음과 같다. 서비스 품질의 세 가지 요인인 물리적 환경, 상호작용품질, 결과품질과 고객만족간 그리고 재방문 의도와의 관계는 모두 유의한 영향을 미치는 것으로 분석되었다. 또한, 결과품질요인이 세 가지 서비스품질 요인 중 가장 높은 영향을 미치는 것으로 나타났다. 따라서 프랜차이즈 분식점에서 고객의 만족도와 재방문 의도를 높이기 위해서는 무엇보다도 결과품질의 주요 측정항목인 음식 자체의 품질이 가장 중요함이 입증되었다. 마지막으로 고객만족은 재방문 의도에 유의한 영향을 미치는 것으로 나타나, 만족한 고객은 다시 그 프랜차이즈 분식점을 재방문하거나 주변사람들에게 긍정적인 추천할 의향이 있다는 것을 알 수 있다. 이러한 연구결과는 기존에 이미 여러 선행연구를 통해 검증되었던 서비스품질 척도를 프랜차이즈 분식점이란 영역에 적용시켜 그 인과관계를 검증하였다는 것에 학술적 의의를 가지며, 또한, 외식산업에서 중추적 역할을 하고 있는 분식점산업을 위한 현실적이고 실증적 제언을 해 줄 수 있을 것으로 사료된다.

• Journal of Hospice and Palliative Care
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• 제19권1호
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• pp.5-10
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• 2016

Purpose: This study reviewed what the location of death (LOD) means as an outcome and how to use LOD to assess end-of-life (EOL) care. This study also examined the reason why LOD is significant for the quality of EOL care. Methods: A literature review was performed, using LODs and home deaths as outcomes in the field of EOL care, and analyzed the findings associated with key fields in regards to LOD. Results: Palliative care research used LOD, in particular, hospital death (versus home death) as a significant outcome when examining cost savings, quality of life care, and patient and family preferences. Based on substantial evidence from previous research, home hospice or continuous palliative care in non-hospital settings (i.e. homes, nursing homes) have been designed and available for dying patients in developed countries. Conclusion: The LOD delivers practical significance as an outcome for diverse reasons. In-depth examination on LOD in South Korea is needed despite limitations to interpretation of its meaning in the country.

• 보건행정학회지
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• 제12권4호
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• pp.34-55
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• 2002

In this study, the impact of organizational culture on the quality of social work services in hospitals were empirically analysed. A mailed questionnaire survey was conducted between February 19 and April 10, 2001. A sample of total 70 hospitals, including general hospitals with one social worker at least and single-department hospital with two social workers or more, were identified nationwide through the registry of Korean Association of Medical Social Workers and Korean Association of Hospitals. According to coping strategy and reacting pattern with the environmental changes, four types of organizational culture in each hospital, classified as group culture, developmental culture, hierarchial culture, and rational culture, were adopted for the independent variables. Three dimensional aspects of quality of social work service - structure, process, and outcome were selected as dependent variables in this study. Also the quality of social work service was distributed into provider-perceiving quality and consumer-perceiving quality The major findings were as following in summary; First, most social workers reported that the characteristic of culture in their hospitals are group culture the first, hierarchial culture the second, developmental culture the third, and rational culture finally in order of comparing the level of quality perceived between social worker's recognition. Second, service provider and consumer, The provider-perceiving quality showed less score than that of consumer, especially the lowest was the score of quality of outcome perceived by provider. Third, according to the types of organizational culture, there were significantly different levels of quality in total social work services, structure dimension and process dimension. The quality of outcome dimension did not show significant differences among the type of organizational culture. Finally, the most influential variables to the quality of social work service ice proved departmental form of social work unit, leader of social work unit, and developmental culture of hospital To assure quality services, accordingly, social work unit in hospital is required to be organized as a single unit, that means to be an independent department of which qualified social worker is supposed to control the unit. It is strongly recommended to develop leadership for the leaders of social work unit.

• 한국조리학회지
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• 제11권3호
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• pp.18-39
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• 2005

There are various factors to determine success and failure of new product development. Among them one of the most important factors for success will be strategic management of development process for a new product. First the development process for a new product in domestic restaurant business is improvement of existing product quality or extension of a product line. Second, the study found that there is a strong relationship between the development strategy.for a new product and its outcome. The more focused a product becomes in cost efficiency and customer relations, the better reflected the financial and non financial outcome can be in analysis. Third, financial outcome tends to be considered more than non financial outcome on deciding success of the new product development. Fourth, the study indicates that there is a direct relationship between financial non financial outcome analysis and success of new product development.

• 대한한방소아과학회지
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• 제30권1호
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• pp.32-39
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• 2016

Objectives To evaluate the effectiveness of allergic rhinitis treatment, and to set the ground in clinical studies, adequate outcome measures must be established. Thus, this study was designed to develop useful criteria based on those that have been suggested, and those that we are using today. Methods To assess outcome measures used in allergic rhinitis in Korean medicine, related articles found in Korea Traditional Knowledge Portal from 2000-2015 were evaluated. Then pattern identification and outcome measures were reviewed in each study. Results Among 27 studies, we have found 24 studies used subjective symptoms as outcome measures, 9 studies used quality of life, and most of allergic rhinitis were caused by Spleen-Gi deficiency. Conclusions It is necessary to develop outcome measures that directly reflect pattern identifications in Korean medicine, and those measures need to be further evaluated for their applicability, validity and sensitivity.

• 한국컴퓨터정보학회논문지
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• 제27권7호
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• pp.177-185
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• 2022

본 논문은 가상현실 기술 플랫폼에서 지속적으로 무대 공연을 관람하고자 하는 소비자의 의지와 그 안에서 심리적 계약의 매개 역할을 탐색하기 위해 서비스 품질 이론을 통합하여 지속적인 관람 모델을 구축하고 실증적 분석을 수행하고자 한다. 본 논문에서는 제안된 가설을 검증하기 위해 SPSS와 AMOS 소프트웨어 분석을 사용하였다. 가설검증을 통해 1. 상호작용의 질, 물리적 환경의 질, 결과의 질이 심리적 계약에 정(+)의 영향을 미치고 2. 심리적 계약이 계속 시청하려는 의지에 정(+)의 영향을 미친다 3. 상호작용의 질, 신체적 환경 품질 및 결과 품질은 심리적 계약을 통해 계속 시청하려는 의향에 긍정적인 영향을 미친 것으로 나타났다. 따라서 이 모델은 기업이 자신의 서비스 품질에 대한 소비자의 인식을 파악하고 특정 전략을 수립하며 무대 공연 기업에 새로운 방향과 통찰력을 제공하는 데 참고할 수 있다.

• 한국의류산업학회지
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• 제10권5호
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• pp.625-635
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• 2008

The purpose of this study was to investigate the mediating roles of the relationship quality and the switching cost during the processing of effects of service quality on the service loyalty in the beauty industry. Service quality factors were defined as the interaction quality, the outcome quality and the physical environment quality. The relationship quality were defined as the satisfaction and the trust of customer. Amos was used to analyze the research hypotheses and the proposed model. All research hypotheses were adopted. The empirical results were as follows; Service quality influenced positively on the relationship quality, and then the relationship quality yielded the service loyalty. Also the relationship quality influenced positively on the switching cost and then the switching cost influenced positively on the service loyalty. Each service quality dimension had a significant effect on the satisfaction, the trust and the relative importance of service quality dimensions on the satisfaction, the trust followed the order of the interaction quality, the outcome quality and the physical environment quality.

• 패션비즈니스
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• 제20권1호
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• pp.173-190
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• 2016

The purpose of this study was to investigate the mediating roles of relationship quality, satisfaction and trust, and switching cost during the process of the effects of service quality in the beauty industry. Assuming the attractiveness of alternatives of such structural relations may differ between paths of groups, effects of influence on the relation of each composition concept were investigated. This study adopted a three-dimensional model of service quality, "process quality", "outcome quality", and "environment quality." Amos was used to analyze the research hypotheses and the proposed model. The result of the study suggests that service quality positively influences relationship quality, and relationship quality yields service loyalty. The results also indicates that relationship quality positively influences switching cost and switching cost positively influences service loyalty. Each service quality dimension had a significant effect on satisfaction, trust, and the relative importance of service quality dimensions on satisfaction; trust followed the order of process quality, outcome quality, and environment quality. The moderating variable such as the alternatives' attractiveness is found to be important moderators of the path of the model.