• Asian Journal of Business Environment
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• 제12권1호
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• pp.11-16
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• 2022

Purpose: This study is aimed to map the provinces in Indonesia based on the education and ICT indicators using several unsupervised learning algorithms. Research design, data, and methodology: The education and ICT indicators such as student-teacher ratio, illiteracy rate, net enrolment ratio, internet access, computer ownership, are used. Several approaches to get deeper understanding on provincial strength and weakness based on these indicators are implemented. The approaches are Ensemble K-Mean and Fuzzy C Means clustering. Results: There are at least three clusters observed in Indonesia the education quality, participation, facilities and ICT Access. Cluster with high education quality and ICT access are consist of DKI Jakarta, Yogyakarta, Riau Islands, East Kalimantan and Bali. These provinces show rapid economic growth. Meanwhile the other cluster consisting of six provinces (NTT, West Kalimantan, Central Sulawesi, West Sulawesi, North Maluku, and Papua) are the cluster with lower education quality and ICT development which impact their economic growth. Conclusions: The provinces in Indonesia are clustered into three group based on the education attainment and ICT indicators. Some provinces can directly implement e-learning; however, more provinces need to improve the education quality and facilities as well as the ICT infrastructure before implementing the e-learning.

• 유통과학연구
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• 제13권3호
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• pp.41-49
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• 2015

Purpose - Universities are placing a greater emphasis on relationship management as a source of competitive advantage due to increasingly competitive environments and social changes. The purpose of this study is to analyze the relationships among education service quality, relationship quality, and relationship performance from the perspective of service distribution. In other words, this study is focused on the role of education service quality with regard to relationship management. In this study, education service quality is divided into lecture, job assistance, student-faculty interaction, student-student interaction, facility welfare, and scholarship welfare quality components; relationship quality is composed of satisfaction and commitment; and relationship performance is divided into recommendation and defection intentions. Research design, data, and methodology - This study aims to identify how the various elements of education service quality affect satisfaction. Further, it aims to test the relationships among satisfaction, commitment, recommendation intentions, and defection intentions. Distribution and marketing students were randomly selected for the experiment. Out of the 380 administered questionnaires, a total of 361 respondents provided complete and usable data. The sample consisted of 232 males (64.3%) and 129 females (35.7%). The variables of the proposed model were measured through assessments that were measured on a 5-point Likert scale. Using Lisrel 8.7, a structural model was analyzed and the path coefficients were estimated. Results - The overall fit of the model was acceptable (χ2=1121.8 (df=603, P=0.00), GFI=0.967, NFI=0.974, CFI=0.981, RMR=0.021). The results generally supported the hypothesized relationships of the proposed model, except for Hypothesis 1. First, lecture, job assistance, student-faculty interaction, student-student interaction, and facility welfare quality were revealed to have positive effects on satisfaction. In particular, lecture and facility welfare quality had the strongest effects on satisfaction. However, scholarship welfare quality did not significantly affect satisfaction; this means that Hypothesis 3-2 was not supported. Second, satisfaction was positively related to commitment and recommendation intentions but it was negatively related to defection intentions. Third, commitment was positively related to recommendation intentions but it was negatively related to defection intentions. Conclusions - This study emphasizes the influence of education service quality on satisfaction in the long-term. In addition, this research has the following implications for university relationship management. First, the findings suggest that the various dimensions of education service quality have differing effects on satisfaction. In particular, lecture and facility welfare quality are found to be the most important factors in increasing the level of satisfaction. Therefore, university managers need to prioritize enhancing lecture quality and upgrading educational facilities. Second, satisfaction also improves through job assistance systems and opportunities for social interactions. Therefore, university managers should reinforce their job skills programs and should provide opportunities for social relationships to develop. Finally, it is important for university managers to take a relationship approach to maximizing relationship performance. Therefore, university managers should work to increase student recommendations and prevent their defections based on satisfaction and commitment.

• Asian Journal of Business Environment
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• 제4권3호
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• pp.13-18
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• 2014

Purpose - This study examines students' perspectives (stream-wise) of parameters affecting education quality in an affiliated undergraduate engineering institution in NCR, Haryana. Research design, data, and methodology - This study involves descriptive research and data collection using a structured questionnaire based on the Likert scale. The sample comprises 500 student respondents. For data analysis, an f-test was performed using high quality SPSS software. Results - For "Selection" and "Personality Development & Industry Exposure," the analysis of variance revealed a statistical difference between the mean values of the groups. Whereas, for "Academic Excellence," "Infrastructure," "Placements," and "Management & Administration," the analysis of variance revealed no statistical difference between the mean values of the groups. Conclusions - Students' perceptions about the "Selection" and "Personality Development & Industry Exposure" change according to the various specializations they opt for in their undergraduate engineering education in Haryana. Whereas, for "Academic Excellence," "Infrastructure," "Placements," and "Management & Administration," the perceptions of the students do not vary because of the different specializations they have opted for in their undergraduate engineering education.

• 한국응용과학기술학회지
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• 제36권4호
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• pp.1327-1337
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• 2019

본 연구는 스쿠버다이빙의 교육 서비스품질과 고객만족 및 재구매의사의 관계를 연구하는데 그 목적이 있다. 서울 소재의 스쿠버다이빙장의 스쿠버를 모집단으로 선정하고 비확률 표본추출법 중 편의추출법(conven-ience sampling)을 사용하여 총 200부의 설문지를 배포하였다. 이 중 불성실하게 응답되어졌다고 판단한 46부의 설문지를 제외하고 총 154부의 자료를 유효표본으로 사용하였다. 자료처리방법은 SPSS18.0 프로그램을 사용하여 빈도분석, 탐색적 요인분석, 상관관계 및 다중회귀분석을 실시하였다. 본 연구결과는 다음과 같다. 첫째, 교육 서비스품질과 고객만족의 관계를 분석한 결과 교육 서비스품질 중 시설(β=.349), 프로그램(β=.340)이 만족에 영향을 미치는 것으로 나타났다. 또한 교육 서비스품질에 대한 고객만족의 설명력을 살펴보면, 교육 서비스품질의 전체 변량 중 약 47%의 설명력을 갖는 것으로 나타났다. 둘째, 교육 서비스품질과 재구매의 관계를 분석한 결과 교육 서비스품질 중 비용(β=.215), 프로그램(β=.442)이 재구매에 영향을 미치는 것으로 나타났다. 또한 교육 서비스품질에 대한 재구매의 설명력을 살펴보면, 교육 서비스품질의 전체 변량 중 약 53%의 설명력을 갖는 것으로 나타났다. 셋째, 고객만족과 재구매의 관계를 분석한 결과 만족(β=.555)은 재구매에 영향을 미치는 것으로 나타났다. 또한 만족에 대한 재구매의 설명력을 살펴보면, 전체 변량 중 약 55%의 설명력을 갖는 것으로 나타났다.

• 서비스연구
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• 제8권4호
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• pp.1-12
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• 2018

본 연구는 서비스시대 공유경제모델을 교육서비스에서 구현하는 방안을 제시하였다. 대다수의 공유경제 모델이 기존 경제의 고비용 저품질 구조를 저비용 고품질 구조로 혁신하고 있듯이 교육서비스에서도 고비용 저품질 구조를 저비용 고품질 구조로 개선하는 혁신 모델이 필요하다. 특히 고등교육과 평생교육은 혁신이 시급한 상황이므로 본 연구는 고등교육과 평생교육에 초점을 맞춘 공유대학 모델을 연구하였다. 저비용 고품질로 교육서비스를 제공하기 위해서 는 유휴자원의 활용이 필수적이므로 공유경제 모델 도입이 필요하다. 공유대학은 기존의 제한된 교육 공급자 집단이 대폭 확대되는 모델이므로 효율적이고 효과적인 공급자 품질관리가 필요하다. 교육수요자들을 역량 있는 인재로 양성하기 위해서는 규범적인 품질관리도 필요하다. 또한 저비용으로 고품질의 고등교육 서비스를 제공하기 위해서는 고도의 과학기술이 적용된 프로세스 품질관리가 바탕이 되어야 한다. 따라서 교육서비스 품질관리는 공급자, 수요자, 프로세스 측면에서의 품질관리가 모두 균형있게 잘 이루어지는 품질관리를 의미한다. 본 연구는 이러한 품질관리 모델에 대해 연구하고, 서비스시대의 첨단 교육모델로서 공유대학의 목표 모델을 정립하였다. 본 제안 모델을 구체화하고 구현하기 위한 추가 연구가 필요하다.

• 품질경영학회지
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• 제44권1호
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• pp.121-138
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• 2016

Purpose: Financial institute employees have various education programs for enhancing customer satisfaction. The purpose of this study is to explore critical factors that affect the service commitment in the financial institution and to propose the implication for employee's service involvement. Methods: This study is intended to identify how service quality of education, servicescape, and learning motivation affect the service commitment. The research model proposed in this study is tested via a survey of 322 employees for financial institution employees. Results: This study shows that tangibles, reliability, assurance and ambient condition, physical structure, symbolic artifacts and internal motivation, extrinsic motivation significantly influence education satisfaction. Tangibles, reliability and ambient condition, physical structure, symbolic artifacts and internal motivation significantly influence affective service orientation and that tangibles, reliability, assurance and extrinsic motivation significantly influence altruistic service orientation. It also verifies that education satisfaction affective service orientation, and altruistic service orientation positively affect service commitment. Conclusion: This study suggests critical factors to promote service commitment in the financial institute. It has focused on not only the service quality of education program, but also servicescape and learning motivation as the meaningful factors for increasing the employee's service involvement.

• 유통과학연구
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• 제11권10호
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• pp.81-92
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• 2013

Purpose - This study empirically analyzes the effect of improvements in the quality of service management performance of college education on traders' conscious change of business management innovation and diverse sales expertise for a year. The use of traders' conscious changes and sales expertise as variables for the verification of the effects of parameters related to the active trader's traditional education market is a desirable direction. The method of research reflects the quality of education service, management result, traders' conscious changes, and sales expertise to understand the precise essence and definition of teaching quality at merchant colleges through theoretical consideration. Moreover, its impact on traders' conscious changes and sales expertise in empirical analysis acts as an intermediary. Research design, data, methodology - The hypothesis of this study leverages the SPSS statistical program. To gather actual proof, sample survey for theoretical research examined 262 valid papers of the 300 papers written by 10 merchants who graduated from merchant's university. First, using the SERVQUAL model, Parasuraman et al. (1996) indicated that for quality of education service, the configuration of factors is the same as the sympathetic performance, that is, responsiveness and empathy, and traders are aware of these elements. However, our preliminary investigation revealed that traders' university education has been excluded as a component of quality of service in the earlier studies. Moreover, we found that certainty of knowledge, reliability, and sympathy are influenced by challenges and by the changing intentions of merchant consciousness. In addition, our study confirms that improvements in convincing abilities and sales technique have a positive impact. Second, merchants' and traders' expertise are proven to affect business performance. In other words, university education of traders and merchants affects the consciousness of consumers, and changes patterns of sales. Third, the quality of service management education and change in the consciousness has a considerable impact on the trader, thereby maximizing business performance and acting as an intermediary for verification. Fourth, the quality of service management education affects the trader's sales expertise to maximize business performance. Results - To summarize, the quality of college educational services relates to the improvement of business performance and the role of the resulting virtuous cycle. Consequently, we can look for suggestions in the traditional markets, where the Government pays attention to the exterior environmental factors as well as to the changing business environment. However, the most important aspect is the merchant awareness. That is, a merchant should understand the distribution environment. Several competitor and trend analyses should be conducted to meet customers' expectations positively and proactively cope with any challenges related to changes. Further, expertise in sales and marketing skills need to be acquired to improve customer convincing abilities and develop a customer-oriented mindset. Conclusions - According to the changes in consumption trends of business enterprises, new management techniques are required to survive competition by improving traditional markets, which will necessitate more competitive education programs in merchant universities.

• 한국임상보건과학회지
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• 제3권4호
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• pp.466-475
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• 2015

Purpose. The purpose of this study was conducted to identify the elders' general quality of life and oral health-related quality of life. Method. Questionnaire survey was conducted on 241 elders' living in Pohang area from August to September 2014. The results were obtained from t-test, one-way ANOVA analysis, pearson correlation coefficients and multiple regression analysis. Results. Oral health status had significant correlations with gender, age, education, income, drink and hypertension. Oral health-related quality of life showed the highest relationships with age; oral health status and general quality of life showed the highest relationships with monthly income; and, age and education period also showed influence on general quality of life. Conclusions. Therefore, it is required to strengthen oral health improvement program and oral health education for improvement of elders' quality of life.

• Asian Journal of Business Environment
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• 제7권1호
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• pp.31-36
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• 2017

Purpose - The purpose of the study was to develop a reliable measurement tool for the evaluation of TQM application in Greek education settings and to examine the factors that determine quality of education. Research design, data, and methodology - A questionnaire commencing from the questions included in the Application Guide of Common Assessment Framework was used for research purposes. Each item was scored on a 5point Likert scale - to a sample of 112 educators (55 men, 57 women), all teachers working in public primary education schools. Factor analysis resulted in a questionnaire of 43 items consisting of five factors, teacher satisfaction, school management and operation, motivation, effectiveness of public school leadership and finance management. Results - Results revealed a positive correlation among all factors. Reliability results using Cronbach's α was high (a=.961) for all factors of the questionnaire ranging from α=.930 (for motivation) to α=.797 (for financial management). Additionally, ICC procedure revealed high values for the above mentioned factors. Conclusions - The study resulted in the construction of a reliable questionnaire focused exclusively on TQM that can be used in future studies using larger samples in different areas so as to draw useful conclusions regarding TQM application in Greek education settings and further identify the factors determining quality in education.

• 대한지역사회영양학회지
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• 제23권2호
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• pp.162-173
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• 2018

Objectives: This study examined the effects of nutrition education on the nutritional status, including eating habits and quality of life in gastric cancer patients undergoing a gastrectomy. Methods: Thirty one out-gastric resection patients at C University Hospital in Gwangju, Korea were enrolled in this study. The patients received an individualized nutritional counseling session, and the effects were assessed before and after a 3-month nutrition education intervention. Nutrition education for gastric cancer outpatients included the dietary guidelines (e.g., food intake), the level of nutrient intake, and nutrition support. Results: The patients had significantly improved serum albumin and hematocrit levels after nutrition education. Of the dietary habits, the meal time and amount of food compared to the first education were increased significantly. Of the changes in the food intake frequency, fish and meat, and vegetables and fruits intake were increased, but not at a statistically significant level. The score of eating habits related to the gastrectomy was improved significantly after nutrition education from 31.7 to 34.5. The composite scores for the quality of life were also improved significantly after the nutrition education program. Conclusions: The nutrition education for gastric cancer outpatients may be crucial and efficient for improving their lifestyle.