• Title/Summary/Keyword: Quality improvement activities

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A Case Study on Nosocomial Infection Control Activities in A General Hospital in Pusan (일 병원에서의 병원감염관리활동 사례연구)

  • Bae, Young-Soon
    • Quality Improvement in Health Care
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    • v.2 no.2
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    • pp.156-171
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    • 1996
  • Background: Nosocomial infection control is one of important means to assure the quality of medical care in the hospital, however, it has been neglected by most of the hospital personnels. Of nosocomial infections, urinary tract infection is the highest incidence, which is related to the indwelling catheter. It is, therefore, necessary to pay primary attention to the patients with the indwelling catheter in intensive care unit in order to control nosocomial Infection and to improve the quality of medical care in the hospital. Methods : The subjects of this study were patients with indwelling catheter who were admitted to the ICU of Pusan Paik Hospital from March 1994 to May 1995. The author calculated UTI rate among the subjects through the cultivation of the urine, identified the related factors of the UTI through brain storming of study team and head nurses working at ICU, and analized the effectiveness of the proposed approaches through comparing the infection rates of before and after activities. Results : The major activities carried out by the study team were to conduct in-service education programs for the staffs working at ICU about the importance of the nosocomial infection control in QA, and nursing intervention to reduce the UTI rate among the patients with indwelling catether. 1. The major nursing interventions that the study team had implemented were as follows ; 1) Drainage system was changed from partial open system to completely closed system. 2) Bladder irrigation which was routinely practised in all patients stopped among the noninfected patients. 3) Bladder irrigation set was changed to the disposable one. 4) Catheter was inserted under the anesthesia for patients to be operated. 5) Male patient receiving wrapped with gauze after perineal care was not wrapped. 6) Clamp which had not been before was newly attached to drainage tube. 7) Urine bag which had been packed into a lot of pieces was done into each piece. 8) The interval of change of indwelling catheter had regularly been four weeks, however it was used continously until it worked well. 9) Catheter was attached well at the defined site. 10) Paper towel was used instead of cotton towel. 11) Mats at the entrance were removed and cleansing of wards was enhanced. 2. The UTI rate by month was 34.4% in maximum and 9.8% in minimum during the period of this study, however it had gradually decreased. After 6 months from initiating infection control activities, the trend of rates was relatively stable. It was identified that UTI rate was different by season 12.5% in winter and 27.2% in summer. 3. Utilization rate of indwelling catheter was maintained at under 50%, but it was increased above 57% from April 1995. 4. The number of bladder irrigation sets used per day was 33.3 sets in maximum and 2.8 sets in minimum. The number used per day were also remarkably deceased. Conclusion : It was found that a program to control UTI could contribute to nosocomial infection control, and it was, in turn, a mean to assure the quality of medical care in the hospital. The nursing interventions which this study team had implemented were effective in the reduce of UTI rates.

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Convergence Factors Influencing Perceived Health Status, Health Promotion Behavior and Anxiety of Dementia Development in the Elderly Participation in Local Expos on Health-related Quality of Life (지역박람회 참여 노인의 지각된 건강상태, 건강증진행위 및 치매발병 불안이 건강관련 삶의 질에 미치는 융합적 영향요인)

  • Song, Hwan;Kim, Hye-Sook
    • Journal of the Korea Convergence Society
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    • v.11 no.7
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    • pp.41-49
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    • 2020
  • This study is a descriptive research study for the elderly who participated in the community's fair to identify the factors of the convergent impact of perceived health conditions, health promotion activities and dementia anxiety on the quality of health-related life. The research subjects were surveyed on 435 senior citizens aged 65 or older among the participants in the 2019 Regional Exposition, and analyzed using statistics, ANOVA, Pearson's correlation and multiple regression analysis using the SPSS 21.0 program. According to the study, the quality of life related to health affects 53.0% of the convergence factors such as perceived health conditions, health promotion activities, monthly income, and economic conditions. Therefore, various community events or programs that can lead to the reduction of dementia anxiety and the improvement of health promotion activities will have to be developed to motivate or make promotional efforts for senior citizens to participate in community events or programs, which will enable senior citizens to build social networks through the participation of various programs in the community, thereby improving health promotion activities and reducing dementia anxiety, which will improve the quality of life for senior citizens.

Quality Characteristics and Content of Polysaccharides in Green Tea Fermented by Monascus pilosus

  • Kim, Mee-Jung;Kim, Song-Suk;Lee, Sang-Il
    • Preventive Nutrition and Food Science
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    • v.17 no.4
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    • pp.293-298
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    • 2012
  • In this study, we designed a method to manufacture elevated fermented green tea by using Monascus pilosus, which is known as a functional microbe, and observe its antioxidant abilities and quality characteristics. The water-soluble substance (WSS) content of the fermented tea by M. pilosus (FTM) was lower than that of the non-fermented tea (NFT), although the alcohol-insoluble substance (AIS) content of the FTM was higher than that of NTM. On the other hand, the fractionated distilled water-soluble polysaccharide (DWSP), CDTA-soluble polysaccharides (CDSP), sodium carbonate-soluble polysaccharide (SCSP) and KOH soluble hemicellulose (HC) obtained from the AIS of the FTM was markedly higher than that of NFT. In the antioxidant parameters, the electron donating ability of all fractions, except HC, extracted from FTM was higher than that of NFT, and iron chelating ability of all fractions, except CDSP, extracted from FTM was higher than that of NFT. Whereas the DWSP and SCSP obtained from the FTM were higher than that of NFT, the activity of the HC fraction from both NFT and the FTM could not be detected. In addition, the xanthin oxidase (XO) inhibitory activities of the DWSP, CDSP and the SCSP obtained from the NFT were significantly higher than that of FTM, the aldehyde oxidase (AO) inhibitory activities of the DWSP and SCSP extracted from the FTM were markedly higher than that of the NFT. Meanwhile, the acceptance of NFT and FTM had no significant difference, while the quality of aroma, taste and mouthfeel of the FTM was higher than that of NFT. These results suggest that the post-fermented tea by Monascus microorganisms may be responsible for functional components as well as contribute to the improvement of the tea quality.

Activities to Improve the Accessibility to clinical social work for Patients from Vulnerable/Disadvantaged/Marginalized Social Groups (취약계층 환자의 의료사회 복지서비스 접근성 증진 활동)

  • Hur, Lib;Lee, Young-Sook
    • Quality Improvement in Health Care
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    • v.19 no.2
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    • pp.80-88
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    • 2013
  • Objectives: With the increase in the number of people who are marginalized in receiving medical services, the role of Seoul National University Hospital as a public hospital is being emphasized. However, many patients are either experiencing delays in receiving medical services or simply being left out as a result of the inaccessibility to the department of social work on part of both the patients and the medical staff. Methods: In order to increase consultation from other departments and the accessibility to the department of social work for the socially marginalized group through early consultation from other departments, the following steps were taken. First, an orientation program for novice medical residents led by clinical social worker was introduced/implemented. Second, posters and brochures on various financial aids programs were produced and distributed. Third, a system of early screening was built/constructed, and once a week rounds and early screening meeting were executed/carried out. Result: The department of social work's rate of consultation from other departments increased by 4.4% compared to last year, while it showed 61% increase for those wards that had an early screening meeting. In addition, the average time of consultation from other departments was reduced by 3.1 days, securing sufficient amount of time for clinical social work services, both in terms of quality and quantity. Conclusion: It is believed that the various promotional activities, along with the strengthening of accessibility to clinical social work services and early consultation on part of social disadvantaged/marginalized group, would undoubtedly help provide quality services to patients and increase their level of satisfaction. In this way, the wards can effectively reduce the number of unnecessary hospital stay days while the hospital can prevent the accumulation of outstanding bills/fees as well as contribute to the publicness of hospitals. The promotion of clinical social work programs in various ways are crucial to ensuring the satisfaction of patients and hospital staff.

The Effects of Cultural Marketing on Customer Satisfaction of Coffee Shops: Focused on Jeju Island Cafe (커피전문점의 문화 마케팅이 고객만족에 미치는 영향 : 제주도 카페를 중심으로)

  • Lee, Jin-Joo;Wang, Chae-Yeon;Hyun, Mi-Hui;Han, Sangho
    • The Korean Journal of Franchise Management
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    • v.10 no.1
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    • pp.33-42
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    • 2019
  • Purpose - Since the number of cafés operated by using cultural marketing in Jeju Special Self-Governing Province is increasing, this study emphasizes the necessity of cultural marketing, which is a different strategy of specialty coffee shops, focusing on Jeju Island. The purpose of this study is to investigate the effect of positive effects of service quality and brand image on customer satisfaction through cultural marketing. Research design, data, and methodology - It emphasizes the necessity of cultural marketing of specialty coffee shops, and how the positive effects of service quality and brand image brought through cultural promotion, culture support, cultural support, cultural enterprise influence customer satisfaction. The results of this study are as follows. In order to verify the research hypothesis of this study, Jeju residents who have experience using cultural marketing conducted in coffee shops in Jeju Island are targeted. The cafe in Jeju area, which runs from April 4 to April 14, 2018. A total of 110 copies of the questionnaire were distributed, and the final 100 copies were used as final empirical analysis data. Result - The results of the study are as follows. First, promotion and culture business activities have positive influence on brand image. Second, production and cultural business activities had positive effects. Third, brand image has a positive effect on customer satisfaction. Fourth, service quality has a positive effect on customer satisfaction. Conclusions - The implications of this study are following as: First, if you want to grow into a cultural enterprise in the province by enhancing your brand image, you need to prioritize cultural direction and business direction for cultural companies among sub-factors of cultural marketing. Second, it is necessary to improve the customer satisfaction through the improvement of the brand image considering the composition of the stores in the city, the facilities and the atmosphere, and the consumer tendency such as product and customer age.

Productivity and effectiveness of the clinical nutrition team (임상영양팀의 업무생산성 및 효과분석)

  • Kim, Yeong-Hye;Sin, Eun-Su;Gang, Eun-Hui;Kim, Ju-Hyeon;Kim, Mi-Gyeong;Kim, Gye-Jin;Hong, Hui-Seon
    • Journal of the Korean Dietetic Association
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    • v.2 no.2
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    • pp.199-215
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    • 1996
  • In Korea, the majority of hospital dietitians expend most of their time performing food management related activities, and only a few carry out nutrition care activities in full-time. This study was designed to measure productivity of the clinical nutrition team and assess the role of clinical dietitians in the only 2200-bed teaching hospital in Korea. Six full-time clinical dietitians collected time data for four weeks according to the nutrition care activities outlined. Three clinical dietitians assigned to 7 units recorded how often physicians implemented their recommendations for two months. Two kinds of survey questionaire were developed and sent to the patients and the health care team. The followings are a summary of the results. 1. The clinical nutrition team of 6 full-time dietitians expended 75% of their time performing patient care activities, 20% in non-patient care activities and 5% in delay and transit. 2. Each clinical dietitian assigned to the units carried out 56 patient care activities on daily basis. 3. The average time required for the clinical nutrition services was 60.2 minutes for outpatient counseling, 89 minutes for inpatient counseling, 72.5 minutes for nutrition management, 95 minutes for malnutrition consult and 121 minutes for dysphagia diet management. 4. Physicians' implementation of clinical dietitians' recommendations was 98.5%. 5. Most physicians and nurses viewed the clinical dietitians on the units assertive, contributing to the quality improvement of medical services, and helpful to the patients as well as the health care team. 6. Most patients viewed the clinical dietitians on the units considerate, attentive and helpful. Based on these results, it is suggested that (1) daily meal round and nutrition care monitoring are effective tools for nutrition intervention in the hospital setting. (2) unit assignment of clinical dietitians enhances the patients' satisfaction in the nutrition services provided as well as the perceptions of health care team on clinical dietitian's expertise.

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Revised Clinical Ladder System Model Based on Nurses' Clinical Competence and Professional Activities for Nurses in General Hospitals (종합병원 간호사의 간호역량, 전문성 활동에 따른 임상경력관리체계 수정모형)

  • Cho, Myung Sook;Kwon, In Gak;Kim, Kyung Hee;Cho, Yong Ae
    • Journal of Korean Clinical Nursing Research
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    • v.24 no.3
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    • pp.324-335
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    • 2018
  • Purpose: The purpose of this study was to propose a revised Clinical Ladder System(CLS) Model for nurses based on the evaluation of clinical competence and professional activities of nurses working in general hospitals. Methods: Data were collected between September 10 and October 30, 2017. Participants were 50 head nurses from 10 general hospitals with over 400 beds located in Seoul City and Gyeonggi Province. Each head nurse evaluated clinical competence, qualifications, and professional activities of 5 staff nurses at each of the 5 levels of CLS in her unit. The total number of the nurses evaluated was 245. Data were analyzed with descriptive statistics and t-test, one-way ANOVA, and $Scheff{\acute{e}}$. Results: Over 80% of the nurses were university graduates. As the CLS levels increased, clinical competence, qualifications, and professional activities also increased significantly. Education material development and quality improvement activities were carried out by nurses from level 2, research and evidence based practice activities were carried out from level 3, and nurses at level 4 or 5 participated in most of the professional activities as leaders. Conclusion: In order to retain excellent nurses in general hospitals, recognizing and rewarding nurses according to the revised model of the CLS are recommended.

Development of the Quality of Service management program using the fourth generation language (제4세대 언어를 사용한 서비스품질 관리 프로그램의 개발)

  • 박순달;정호연;서정대;김태호
    • Korean Management Science Review
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    • v.9 no.1
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    • pp.41-52
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    • 1992
  • The QOS(Quality of Service) recognized by the customer will become the most important thing under the competitive telecommunications market. Korea Telecom is going to develop many system to manage the telecommunication network, to improve the level of QOS, and to increase the revenue. Operation and Maintenance Adiministration System is one of the systems developed to meet those purposes efficiently. This system gathers qualities data from telephone offices or operation centers and analyze the results of QOS improvement activities and evaluate overall QOS. And also system makes it possible to improve the cost/effectiveness of operation and maintenance of telecommunication network. Operation and Maintenance Administration System has four functional modules, i.e., the user interface module, the database management module, the QOS management module, and the database conversion module. The purpose of this study is to develop the QOS management program, one of the four functional modules of the system,using FOCUS 4GL/DBMS. Since Operation and Maintenance Administration System is developed using FOCUS 4GL, every user can handle and maintain the system very easily and reduce system backlogs.

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Performance Analysis and Evaluation for Flexibility of Manufacturing Systems in QM era (품질경영시대의 유연성을 갖는 생산시스템의 성능분석 및 평가)

  • Lee, Seung-Hyun;Yoo, Wang-Jin
    • Journal of Korean Society for Quality Management
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    • v.27 no.2
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    • pp.251-262
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    • 1999
  • In the automated manufacturing systems, the problem regarding how to make production activities flexible is even more important and critical than that regarding how to product large quantities, and the more flexible, if possible, the manufacturing system is, the more competitiveness and profitable factors it gets. This research, therefore, concentrated on establishing the flexibility and evaluating performance on the manufacturing system, operational flexibility is considered because of enabling the manufacturing system to get both the improvement of production rate and the adaptive ability of environment changes. For it, we used the analytical tool, GSPNs, which is a kind of timed Petri-Nets. GSPNs is competent enough to consider practical situations just like operation priorities, machine failure, randomness, concurrency and so on. Through the GSPNs analysis, it is confirmed that in the manufacturing system with operational flexibility is compatible with the traditional performances such as production rate or mean waiting time.

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A Study of a Korean Academic Journal Evaluation Model (국내 학술지 평가모형에 관한 연구)

  • Han, Sang Wan;Park, Hong Seok
    • Journal of the Korean Society for Library and Information Science
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    • v.33 no.2
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    • pp.90-90
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    • 1999
  • The academic journal is a very important means for science communication, and it is critical for academic development. Most of Korean academic journals are not doing their fundamental roles because of the researchers' perception about their quality. A fundamental thing for Korean academic Journals to contribute effectively to science communication would be the effective evaluation on the journal. The purpose of this study is to develop an evaluation model for Korean academic Journals. This model will be effective for quality measurement, manifestation of the strength and weakness, and for the improvement of journal qualify. It was developed through analysis on evaluation activities of two institutions, and through interviews and surveys on Korean researchers.