• 한국건축시공학회지
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• 제1권2호
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• pp.133-145
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• 2001

The aim of this study is to improve quality system through mutual understanding for the opinion gap among interested parties such as owner, designer, constructor and supervisor in construction industry. The survey to the owners, designers, constructors, and supervisors who are in charge of quality of the 183 architectural projects being constructed has been performed for investigating the importance and actual level of quality and quality factors. Questionnaires are based on the quality factors shown in ISO 9001:2000 international quality management system requirements. There are distinct opinion gaps for quality among owner, designer, constructor, and supervisor who working for the same architectural projects.

• International Journal of Quality Innovation
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• 제4권1호
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• pp.116-130
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• 2003

The gap-based SERVQUAL model is a popular service quality determinant due to its superior diagnostic capacity over alternative explanatory frameworks. However, some researchers criticize the performance of the SERVQUAL model and propose alternative service Quality measurement constructs. Nevertheless, it is argued that the superior diagnostic capacity of SERVQUAL is its key strength; and that any criticism made of it when making comparison with alternative models does not reflect the differing nature of scales of statistical analysis. Arguably, the only limitation of a gap-based model is misinterpretation of customers' evaluation and perception of a service. In this research, the gap score is transformed into a ratio score. Also, empirical tests and implications are presented to support this alternative contribution to the body of knowledge.

• 한국CDE학회논문집
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• 제17권6호
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• pp.398-408
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• 2012

This paper investigates the tolerance stack-up in a commercial sliding-type mobile phone model developed by a Korean electronics company, with focus on the dimensional quality of the gap between the sliding top and the main body. The tolerance analysis in this study is done using a commercial software package, which runs Monte Carlo simulations to produce the statistical distributions of the gap size at desired locations. Such an analysis revealed that the original design did not yield the desired dimensional quality of the gap. Through a series of systematic analyses and syntheses, an improved design is proposed for the nominal dimensions and tolerances of selected features of the parts. The proposed design was validated, through tolerance analysis simulation, to meet the desired requirement of the gap quality.

• 품질경영학회지
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• 제43권3호
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• pp.397-408
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• 2015

Purpose: Express mail service(EMS) supplied by 'Korea POST'is an international postal service which brings letters, documents and parcels to a destination abroad in the fastest and safest way. This service is in a tough competition with global companies such as TNT, FedEx, DHL or UPS. To build an effective strategy for being competitive, an intensive study on EMS service quality should be accomplished from a customer's perspective. Methods: Kano model and improvement gap analysis are used to categorize and prioritize EMS service quality attributes. A 5-point Lickert scale is employed to apply the Kano model and improvement gap analysis. Each quality attribute can be classified as weak in comparison with competitors, critical for improvement, or potentially competitive. Results: Price, on-time delivery and delivery quality are to be kept as is; fast delivery, parking convenience and staff expertise can be potentially competitive; and the other attributes are considered to be critical for improvement. Conclusions: Fast reimbursement and proper compensation when shipping items are lost or damaged are to be improved with high priority. Efforts to secure fast delivery, parking convenience and staff expertise are needed to be competitive in the future.

• Journal of Welding and Joining
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• 제21권3호
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• pp.85-91
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• 2003

Narrow gap welding has many advantages over conventional V-grooved butt welding such as high productivity, small deformation and improved mechanical property of joints. With narrower groove gap, less arc heat input is expected will all the other advantages of narrow gap welding. The main defects of narrow gap welding include the lack of root fusion, convex bead surface and irregular surface, all of which have negative effects on the next welding pass. This paper suggests an up-and-down torch oscillation for ultra narrow gap welding with gap size of 5mm and investigates the proper welding conditions to fulfill the reliable and high welding quality. First, GMA welding model was suggested for ultra narrow gap welding system with Halmoy's model referenced for wire melting modeling. And the arc length in ultra narrow gap was defined. Secondly, based on the experimental results of up-and-down torch oscillation welding, phase shift of current and wire extension length were simulated for varying oscillation frequency to show that weld the bead shape in ultra narrow gap welding can be predicted. As the result, it was confirmed that reliable weld quality in ultra narrow gap welding can be achieved with up-and-down torch oscillation above 15Hz due to its ability to provide uniform heat input along the sidewall of gap.

• 한국정밀공학회:학술대회논문집
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• 한국정밀공학회 2005년도 춘계학술대회 논문집
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• pp.950-955
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• 2005

This paper describes an intelligent filler wire feeding device which can control 3- dimensional seam tracking and the filler wire speed by measuring the gap position and the joint gap width in laser welding. By means of visual sensor controlled filling the missing material into the joint gap and 3 dimensional seam tracking, lineup errors from manufacturing tolerances and the repeatability of lineup jigs and weld robot can be balanced and at an even seam quality which avoids weld defects. In this paper, we assessed weld quality in 2mm sheets of A16061 which had various gap width by using the intelligent filler wire feeding device.

• 가정과삶의질연구
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• 제15권4호
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• pp.65-80
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• 1997

Korean-American and American adolescents' attitudes toward the elderly(OP Scale) and their perception on the generational difference(GN GAP) were compared to find whether there is a difference according to the race. Adolescents' perceived generational gap was considered to be one of the most influential factor affecting their attitudinal differences. Adolescents regardless of face showed a somewhat positive attitudes toward the elderly and they perceived generational gap a little positively. Adolescents' age and sex were found not to be related with their attitude toward the elderly and generational gap. For the Korean-Americans birth-order was negatively related to the generational gap perception. the quality of relationship with grandparents was the crucial factor influencing adolescents' perceptions on generational gap and their attitudes toward the elderly indirectly. Grandparents' health and age affected on the quality of relationship. Additionally adolescents' favorite g andparent was found to be maternal grandmother and their relation style and conflict areas were different according to the race.

• 품질경영학회지
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• 제29권1호
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• pp.173-183
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• 2001

This paper investigates service quality in the automobile service industry. The model used to study service quality in the domestic automobile industry is "SERVQUAL", introduced by Parasuraman, Zeithaml and Berry. Using this model, we survey consumer′s expected and perceived service qualities. The gap between these qualities is analyzed in five quality dimensions. We test whether these gap scores are different depending on the service providing company.

• 품질경영학회지
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• 제43권2호
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• pp.127-140
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• 2015

Purpose: To obtain the area for improvement, the Importance-Performance analysis(IPA) uses relatively simple questions, that is, satisfaction and importance at attribute level. However, no attempt has been made to consider the gap between own company's performance and those of competitors in IPA, in the field of quality management. This study is aimed to suggest a new prioritizing method for improvement and to test for validity of the proposed technique. Methods: This study used data collected from Song and Lim(2015), which is satisfaction of employees, customers and competitors as well as importance data for 7 quality attributes of K animal hospital. A correlation comparison with other priority methods such as Bacon(2003)'s model and Matzler and Hinterhuber(1998)'s QI index is conducted. Results: The priority results by the proposed method shows better in correlation coefficient with customer perceived priority for improvement than other methods. Conclusion: From the result of the current study, it can be concluded that the result of the proposed method is valid, while it is relatively easy to understand and analyze, and therefore no additional survey is necessary for improvement priority.

• 한국물환경학회지
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• 제31권3호
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• pp.313-318
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• 2015

To study the influence of changes in river discharge on water quality of the main stem of the Geum River, we investigated variation of inflow load from tributaries with river discharge. We also studied the mixing behavior of pollutants during mixing of waters of the main stem and Gap Stream. For this study, we collected water quality data such as suspended solids (SS), biochemical oxygen demand (BOD), chemical oxygen demand (COD), total organic carbon (TOC), total nitrogen (TN) and total phosphorus (TP) representing pre-monsoon, monsoon, and post-monsoon events of 2013 from a website of Water Information System. Based on inflow load, the Gap and Miho streams may be ones of tributaries which may largely influence water quality of main stem in upper river region. The Suksung and Nonsan Streams seemed to further affect water quality downstream. Results of modified EMMA indicated SS and TP may have another source(besides Gap Stream) at pre-monsoon, monsoon, and post-monsoon period. In contrast, TN and organic matter (BOD, COD, TOC) were conservative at pre-monsoon and post-monsoon. However, when river discharge increased, these pollutants may also came from unspecified non-point sources. Therefore, we need to attempt to find non-point sources for the pollutants in the main channel of upper Geum River region.