• Title/Summary/Keyword: Quality Responsibility

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A Study on Social and Cultural Effect of Corporate Social Responsibility on Local Residents -Focusing on Kangwon Land- (기업의 사회공헌활동이 지역주민에 미치는 사회.문화적인 영향에 관한 연구 - 강원랜드를 중심으로 -)

  • Moon, Kyoung-Won;Shin, Dong-Ju
    • Korean Business Review
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    • v.23 no.2
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    • pp.99-114
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    • 2010
  • This study paid attention to the social cultural ripple effect which as a project for the past 10 years, the corporate social responsibility gave to local residents. Especially the study considered the effect appearing from encouragement of cultural activities of residents in abandoned mine which were culturally disadvantaged, and would search for productive ways for continuous development of casino industry and local community in the future. The study area was mainly Taebaek, Gohan, Sabuk located in abandoned mine and the number of residents involved were 185. Through surveys, first, demographic characteristics of respondents were investigated, second, recognition level and satisfaction, third, social cultural impacts of social responsibility of Kangwon Land according to that, and last negative image make over by corporate social responsibility were analyzed. As the result of the investigation, 185 of first response in general recognized the corporate social responsibility of Kangwon Land, and their satisfaction about that was also high. In addition they felt the quality of life were bettered after the development of casino.

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A Study on the Relationship between Operational Method and Performance of Web Sites - Effect of CSR on Employees' Organizational Commitment and Productive behaviors - (인터넷 웹사이트 운영전략 및 성과 간 관계 연구 - 기업의 사회적 책임(CSR)이 조직 구성원의 조직몰입 및 생산적 행동에 미치는 영향을 중심으로 -)

  • Park, Jong-Pil;Park, Mi;Kim, Hyung-Wook
    • Journal of Korean Society for Quality Management
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    • v.43 no.1
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    • pp.67-84
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    • 2015
  • Purpose: By analyzing what kind of organizational reaction is shown by employees to corporate social responsibility (CSR), I want to propose a plan to maximize achievement(organizational commitment and productive behavior) within corporation. Methods: Regression analysis is used to analyze relationship between CSR awareness and achievement within corporation. Then structural equation model is used to check control effect of corporate member's participation in CSR. Results: It is proved that employee's CSR awareness has positive relationship with organizational commitment and productive behavior. It is shown that when employees have participated in CSR programs directly, effectiveness of relationship was especially higher for Organizational Citizenship Behavior (OCB) and innovative behavior. Conclusion: In order to increase organizational commitment and productive behavior of employees, corporation's social responsibility management, in other words ethical management must be used so their motivation can be increased and so they can directly participate in CSR programs which will increase effectiveness of organization.

Corporate Social Responsibility: A Survey of the Italian SA8000 Certified Companies

  • Rosa Salvatore La;Franco Eva Lo
    • International Journal of Quality Innovation
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    • v.6 no.3
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    • pp.132-152
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    • 2005
  • Today's society requires companies to act more and more effectively for the general good, by respecting human rights and the environment. Innovative and enlightened companies try to meet this need through the adoption of several initiatives. Accordingly, the International Standard Organisation is now working on attempts to unify these initiatives and to formulate an internationally recognised standard, providing guidance to companies on social responsibility. Currently the SA8000 international standard is the most often used tool-based on Corporate Social Responsibility (CSR) philosophy - which guarantees the respect of fundamental workers' rights. Since 2003, Italy holds the world record for its number of SA8000 certified companies. This paper discusses the findings of a two-stage survey of the Italian SA8000 certified companies carried out over the last two years. The focus of the survey is on both reasons and effects of the implementation of SA8000 standard. In the first stage the rate of response was very high while in the second stage it was satisfactory. The results provide a clear picture of the companies and their degree of achievement and awareness of the fundamental principles of human resource management. A section of the survey deals with some issues related to the Public Sector.

Alternative Policies to Improve the Quality Level of Reverse Logistics Network for Used Mobile Phones (폐 이동전화 역 물류 네트워크 품질수준 향상을 위한 정책대안)

  • Jeong, Young-Bok;Chung, Byung-Hee
    • Journal of Korean Society for Quality Management
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    • v.39 no.3
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    • pp.422-431
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    • 2011
  • The number of mobile telecommunication service subscribers has been over 50 millions as of the end of Nov. 2010. And the number of used mobile phones has been growing continuously caused by shortened life cycle of products and competing between service providers, which is about 21 millions for only one year, 2010 in Korea. However, the quality level of reverse logistics network for used mobile phones is very low and statistics show that the collection ratio of them has not been over 40%. The current low collection ratio can be one of the significant causes of environment destruction due to the cumulated growth. Accordingly new practical alternative recovery systems are required in addition to the current one with EPR(Extended Producers Responsibility). In this paper, suggested are alternative policies to improve the quality level of reverse logistics network for used mobile phones effectively. ENR(Extended Network service providers Responsibility) is representative of them.

The Influence of the Quality Management System on the Firm's Performance : Moderating Effect of Organizational Characteristics and Customer Satisfaction (품질경영시스템이 기업성과에 미치는 영향 : 조직특성과 고객만족의 조절효과)

  • Shim, Nam Yong;Lee, Sang Cheol
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.38 no.4
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    • pp.88-97
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    • 2015
  • Quality management system is a systematic quality improvement approach for firm-wide management for the purpose of improving performance in terms of quality, productivity, organizational characteristics, customer satisfaction, and firm's profitability. Recently, many researchers have examined the relationship between quality management system and firm's performance. The conclusion from these studies is that effective implementation of quality management system improves firm's performance. This paper extends the existing research on quality management system and firm's performance by examining how the impact of quality management system on firm's performance is moderated by organizational characteristics and customer satisfaction. The paper is organized as follows. Section 1 introduces the necessity and purpose of the research. Section 2 reviews quality management system and summarizes the results of previous studies. Section 3 present the proposed research model, the hypotheses related to the relationship between quality management system and firm's performance. Section 4 provides results from the data analysis. Section 5 presents discussions, results, further implications, and research limitations. An extensive literature research was designed to identify and retrieve empirical studies relevent to develop the hypotheses. The objectives of this study identify the factors of quality management system on business performance. The results are as follows: First, The management responsibility, resource management and product realization influenced significantly on financial performance. The management responsibility and product realization influenced significantly on non-financial performance. Second, the research showed a fact that organizational characteristics and customer satisfaction effect as a moderated between quality management system and business performance. The implications of our results are that organizational characteristics and customer satisfaction moderate the firm's performance.

A Study on Weight of the Factors for Improvement of Air Passenger Security Screening Performance and Service (승객보안업무 성과 개선과 서비스 수준 향상을 위한 업무 책임 주체에 관한 연구)

  • Shin, H.S.;Yoo, K.E.
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.13 no.4
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    • pp.29-42
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    • 2005
  • The passenger security screening is a mandatory procedure for boarding the aircraft according to ICAO standard as well as national law of each country. The enhanced threat of terrorism have had the security procedure strengthened since 9/11 events. However the effectiveness of passenger screening is not satisfactory and the service level for passenger is getting worse because of tightened security measurements. This research studied the responsibility issue for the enhancement of the effectiveness and service quality in passenger security screening. The study concluded that a desirable responsibility assignment for passenger screening is to the airport authority at normal time and to the government authority at the time of high threat.

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QUALITY ASSURANCE IMPLEMENTATION IN THE NATIONAL CANCER CENTRE

  • Jui, Wong-Toh
    • Proceedings of the Korean Society of Medical Physics Conference
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    • 2002.09a
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    • pp.19-22
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    • 2002
  • The importance of accurate dose delivery in radiotherapy is well documented. Studies have shown that a mere 5% deviation of the prescribed dose can produce an undesirable treatment outcome. Uncertainties in the dose delivery can arise at different stages of the radiotherapy process. Therefore, a good quality assurance programme will ensure the best possible results and consistency of the radiotherapeutic treatment. Quality assurance in any radiotherapy department involves the responsibility of a multi-disciplinary team of radiation oncologists, medical physicists and radiation technologists. This paper will focus on the physical and technical aspects of QA. The organizational structure and responsibility of the physics QA team is outlined and also included the types and frequencies of QA checks. For a QA program to be effective, action levels should be clearly defined and understood by all staff concerned. Data of the Singapore National Cancer Centre's participation over the last ten years with the IAEA / WHO Postal TLD Dose Inter-comparison programme is presented. The data obtained were within the international criteria. For a QA program to be successfully implemented, there must be a commitment by management to provide adequate staff, test equipment, machine time as well as continual training and education. This is in addition to the positive attitudes of all the staff. A quality audit is also necessary to serve as a check and balance to ensure that the QA is in order.

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The Analysis about the Special Quality of Disaster Management and Environment Factor for the Efficient Disaster Management (효율적인 재난관리를 위한 재난관리의 특성과 환경요인 분석)

  • Wook, Kwon
    • Fire Science and Engineering
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    • v.20 no.3 s.63
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    • pp.118-126
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    • 2006
  • The misfortune management is basically governmental responsibility. Therefore, most of nations build the management system. The positive environments is put to practical use and the negative environments are eliminated. This thesis is studied about the special quality of disaster management and the environment factors.

Corporate Social Responsibility and its Relationship with Increasing Company Value

  • KANG, Sun-Kyung;JUNG, Ha-Yong
    • The Journal of Industrial Distribution & Business
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    • v.13 no.10
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    • pp.23-30
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    • 2022
  • Purpose: The advantages of corporate social responsibility (CSR) include stronger recognition and reputation, which lead to a company's good public image, increased customer loyalty, operational cost saving, and employee retention. The purpose of the present research is to take a close look at the association between CSR and organization's value. Research design, data and methodology: The authors tried to obtain the high-quality textual data from mostly peer-reviewed journals using a PRISMA ((Preferred Reporting Items for Systematic Reviews and Meta-Analyses). The authors was to figure out adequate solutions from limited range of the current literature (only peer-reviewed research) regarding CSR and corporate value. Results: Our investigation indicates that CSR is essential to all businesses as it ensures they keep in touch with society, retaining top personnel, and achieving top financial success. Companies and organizations can engage in four corporate social responsibility initiatives to increase value, including environmental projects, charitable work, honest labor practices, and volunteer activity. Conclusions: An organizations should be involved in the community and consider how its actions affect the environment and society. Small or large businesses are expected to lead in developing a progressive CSR program that benefits people and the environment and continuously changes depending on the social and economic environment.