• Proceedings of the Korea Society of Information Technology Applications Conference
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• 2005.11a
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• pp.293-296
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• 2005

This study applies the Analytic Hierarchy Process (AHP) to evaluate service quality of Third-Party Logistics (3PL) service providers. For this, we first conceptualize five dimensions of 3PL service quality (i.e. tangibles, reliability, responsiveness, assurance and empathy). We then apply the AHP method to determining the relative weights of five service quality dimensions and eventually selecting the best 3PL service provider. To implement this idea in practice, we conduct an empirical study on four companies providing 3PL services in Korea.

• Journal of Korean Society for Quality Management
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• v.27 no.4
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• pp.114-122
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• 1999

As the rapid growth of Industrial society, many enterprises are inclined to ppm management from the traditional$3\'{o}$ management method. Therefore it is need to extend process capability index for guarantee of quality assurance level to ppm unit. Thus, in this paper, using the probability of standard normal distribution from $ 3\'{o}; to; 6\'{o}$ which was developed by Song(1997), the capability index which is proposed considers the numbers of inspection facility and quality assurance level. Also, quality assurance level is determined by considering the precision of inspection when one and two sided specification limits are given for the probability which is out of the specification limit.

• Journal of the Korean Professional Engineers Association
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• v.33 no.6
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• pp.87-92
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• 2000

As more and more companies pursue ISO 9000 certification, the adaptation of ISO 9000 has brought about some significant positive effects to domestic quality systems However, somenegative results occurred in domestic industries rushing to fulfill the requirements of these new quality systems. The primary objective of this research is to provide the efficient implemen tation process of ISO 9000 certification on the basis of total quality management concerning with ISO/ DIS 9000:2000, ISO/ DIS 9001:2000, ISO/DIS 9004:2000. this study has been conducted using the data collected from 325 Korean small and medium manufacturing companies which registered ISO 9000 certification in March 2000. The first, the adoption of a quality manage ment system needs to be a strategic decision of the organization. The design period of the adoption of a quality management system is influenced by the size of the organization, the products process, KS certification, the rate of management.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2011.11a
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• pp.71-72
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• 2011

The construction industry in Korea has seen significant improvements in quality management techniques, driven by the dramatic development of new technology through enlargements, but compared with technical development, the level of building quality improvement is still lagging behind. Therefore, in this study, a work process and system improvement plan for payment regulations is proposed, with which contractors can secure quality voluntarily in the building construction project.

• Proceedings of the KSME Conference
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• 2003.04a
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• pp.1332-1336
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• 2003

An experimental method is presented to maximize the replication quality of UV-molded micro-optical components. It is important to maximize the replication quality, because one can obtain the replicated micro-optical components with desired properties by accurate control of the shape. In the present study, a simple technique to avoid micro-air bubbles was first suggested. The effects of the UV-curing dose and the compression pressure on the replication quality of UV-molded structure were examined experimentally. Finally, as a practical application of the process design method, microlens arrays with diameters between 8 ${\mu}m$ and 96 ${\mu}m$ were fabricated by the present method, and the replication quality and the optical properties of the replicated microlens were measured and analyzed.

• Journal of Korean Society for Quality Management
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• v.34 no.3
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• pp.1-18
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• 2006

CMMI(Capability Maturity Model Integration) has been recognized as a critical method to validate the competitiveness of software development organization since its introduction. CMMI imposes additional requirements on the software development organization which has been established and certified to the ISO 9001 quality management system. This paper reviews the similarities and differences between CMMI and ISO 9001. This paper also examines what ate required to deploy the CMMI on the aircraft software development organization which has been certified to ISO 9001. The results of this study will help software development organization to provide the direction for implementing CMMI. Some suggestions are presented to identify and strengthen the weak portion of the software process quality management system.

• Journal of the Korean Society of Manufacturing Process Engineers
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• v.15 no.5
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• pp.31-38
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• 2016

This study proposes an optimal design for a robotic welding system for a high-strength steel armor plate. In order to identify the welding defect parameters, we analyzed the 4M (man, machine, materials, method) characteristics diagram, as well as a cause and effect matrix, to improve the productivity and quality of welding defects. From these analyses, we designed optimal welding conditions and carried out welding tests -- such as mechanical testing and macro structure tests - with positive results. We determined that it was possible to obtain a quality similar to manual welding with our robotic welding system. In the future, we expect that the system will be used as inspiration for future welding system designs.

• Journal of the Korean Society of Manufacturing Process Engineers
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• v.19 no.4
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• pp.52-57
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• 2020

The frequency of the manufacturing and modification of automotive press dies via overlay welding has recently increased, but the welding quality depends on the operator skills and the working conditions. Therefore, this study presents a way to improve the overlay welding quality regardless of the operator skills. Three welding conditions with different pre- and post-heating treatments were tested on some specimens; the weld surface quality was analyzed by examining the cutting face. The results demonstrated the best quality of the weld surface that was heated before and after the welding.

• Journal of the Korea Safety Management & Science
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• v.16 no.3
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• pp.411-420
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• 2014

The purpose of this paper is to examine the effects of customer perception about service physical evidence and process quality by liquor wholesaler on customer satisfaction and maintaining business relationship. Also this paper tries to find out the moderating effect of relational duration on those service qualities and deal satisfaction. Based on the responses from 53 stores, the result of multiple regression analysis appears as follow that (1) the perception of intangible service quality is positively related to deal satisfaction, (2) deal satisfaction is positively related to maintaining business, and (3) the interaction of relational duration and each perception of service qualities is significant.

• Journal of Dairy Science and Biotechnology
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• v.31 no.2
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• pp.195-200
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• 2013

The ripening of cheese allows for the development of characteristic taste and flavour, nutritional substances, bio-active components and texture, helping to improve quality. Many different microbiological, biochemical and nutritional changes occur during the process depending on the quality of raw milk, added cultures and enzymes, as well as specific processing and ripening conditions. During the ripening lactose is hydrolyzed to lactic, propionic and acetic acid, helping to reduce potential effects of the problem of lactose intolerance. Fat is hydrolyzed to butyric, propionic and conjugated linoleic acid, which function as bio-active substances. Protein is hydrolyzed to different peptides and amino acids which all show various bio-activities. However, errors of cheese ripening can happen and affect the quality of the product. To guarantee good quality cheese the process needs to be managed carefully with the right microbes used and ensuring cleanliness of processing facilities, staff, ventilation and hazard analysis and critical control points (HACCP). Research into and controlling of ripening technology is crucial for producing high quality cheeses.