• Journal of Korean Society for Quality Management
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• v.37 no.1
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• pp.80-90
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• 2009

Nowadays, there are many companies which employ the SQI measurement to assess service quality. The purpose of this study is to measure the service efficiency for Bank Industry. In this paper, we tried to measure the efficiency of service quality and overall customer satisfaction by using Data Envelopment Analysis(DEA). Rather than using the usual method of converting the Service Quality Index(SQI) into mean value, we applied CCR/BCC models in DEA to service quality efficiency. Also, DEA/PS Model is recommended as appropriate model for evaluating service efficiency by complementing the shortfalls of the weighted value of DEA Model. In this study, six dimensions of service quality were considered as input variables and output variables(overall customer satisfaction, reusing intention, and word of mouth). The result of this study statistically verifies that 5 DMUs are relatively efficient, and intensive activities for service efficiency are needed for 20 sample branches. Managerial implications based on the analysis were suggested.

• Journal of Korea Entertainment Industry Association
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• v.13 no.6
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• pp.69-77
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• 2019

Among the many factors that threaten the improvement of public health and quality of life, the proportion of fine dust is not so small, and the kinds and causes of the dust are also diversified. However, the domestic measuring instrument is in the initial stage and the certification system is insignificant. Recognizing the threat of fine dust for a long time, the United States has established a protocol of measurement standards and measurement methods and applied the developed fine dust measuring device authentication system. Through this system, the United States is leading the world's fine dust industry, technology and market. The EPA, FRM and FEM of the fine dust-related protocol were analyzed to reduce the harmful effects of repeated fine dust every year. In addition, light scattering method and spectroscopy method which can measure in real time by measuring method were examined, and the types and characteristics of fine dust measuring instrument of international certification level were analyzed. Finally, development and service plan of the domestic fine dust measuring instrument are presented.

• Journal of Information Technology Applications and Management
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• v.25 no.2
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• pp.41-52
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• 2018

This paper presents a method for accurate camera self-calibration based on SIFT Feature Detection and image quality assessment. We performed image quality assessment to select high quality images for the camera self-calibration process. We defined high quality images as those that contain little or no blur, and have maximum contrast among images captured within a short period. The image quality assessment includes blur detection and contrast assessment. Blur detection is based on the statistical analysis of energy and standard deviation of high frequency components of the images using Discrete Cosine Transform. Contrast assessment is based on contrast measurement and selection of the high contrast images among some images captured in a short period. Experimental results show little or no distortion in the perspective view of the images. Thus, the suggested method achieves camera self-calibration accuracy of approximately 93%.

• Journal of the Korean Society for Precision Engineering
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• v.26 no.4
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• pp.91-99
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• 2009

Because of both precise measurement and efficient quality control, coordinate measuring machines(CMMs) have been widely used in the industry. The purpose of this paper is to present a method to estimate the CMM measurement uncertainty using design of experiments. A factorial design is applied to carry out the performance test proposed by ISO 10360 and to investigate CMM measurement errors associated to orientation and length of the length bar. In order to assess the measurement uncertainty for the performance test, an analysis of the uncertainty components that make up the uncertainty budget has been carried out. The procedure for evaluating the uncertainty of it follows GUM ("Guide to the expression of uncertainty in measurement"). The results show that the proposed method is suitable to investigate CMM performance and determine the contribution of machine variables to measurement uncertainty.

• Smart Structures and Systems
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• v.24 no.5
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• pp.587-595
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• 2019

Deformation measurement of large scale structures, such as the ground beds of high-rise buildings, tunnels, bridge, and railways, are important for insuring service quality and safety. The pose-relay videometrics method and displacement-relay videometrics method have already presented to measure the pose of non-intervisible objects and vertical subsidence of unstable areas, respectively. Both methods combine the cameras and cooperative markers to form the camera series networks. Based on these two networks, we propose two novel videometrics methods with closed-loop camera series network for deformation measurement of large scale structures. The closed-loop camera series network offers "closed-loop constraints" for the camera series network: the deformation of the reference points observed by different measurement stations is identical. The closed-loop constraints improve the measurement accuracy using camera series network. Furthermore, multiple closed-loops and the flexible combination of camera series network are introduced to facilitate more complex deformation measurement tasks. Simulated results show that the closed-loop constraints can enhance the measurement accuracy of camera series network effectively.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.60 no.6
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• pp.1079-1085
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• 2011

To supply electrical power with high quality, the power system must be optimized in many ways such as planning, control and management. In order to optimize the power system, the analysis of the power system is necessary. The elements of the power system require an accurate model to analysis of the power system. The components of the power systems such as generators, transformers and transmission lines have been studied and researched a lot in their modeling and very sophisticated models have been proposed. However, in case of load in-depth studies on the exact model are required. In this paper, measurement-based load modeling method using real-time measured data is proposed in various methods to reflect the characteristics of the load. To prove the validity of the proposed method, PSCAD/EMTDC program is used to configure the power system and measurement data according to the various failures are used to study on load modeling.

• Transactions of the Korean Society of Mechanical Engineers A
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• v.25 no.9
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• pp.1359-1367
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• 2001

Improvement of machine tool accuracy is an essential part of quality control in manufacturing process. Among of all the errors of a particular machine tool, the thermal errors of the spindle have a notably significant effect on machining accuracy and have a direct influence upon both the surface finish and geometric shape of the finished workpiece. Therefore, this paper proposed new measurement method for thermal errors of the spindle in machine tools. The thermal errors are measured by a ball bar system instead of capacitance sensor system. The novel measurement method using ball bar system is more efficient, easier to use than conventional measurement system. And also the ball bar system is possible to measure both geometric errors and thermal errors at the same time.

• Proceedings of the Korean Society of Precision Engineering Conference
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• 2001.04a
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• pp.445-449
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• 2001

The tool wear that is developed by long-term machining in mold manufacturing with machining center makes a severe influence to the accuracy and the surface roughness. In this reason, tool-wear supervising system which has guaranteed high accuracy and high speed is needed to improve the measurement quality. Touching probe and touch sensor are widely used to measure the tool profile at on-machine measurement. In this paper, using the newly developed electric touch point measuring system, the Automatic Tool Compensation System is developed to correct the error of tool diameter resulted from the wear, and the operating method of this system is also provided.

• Fibers and Polymers
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• v.6 no.1
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• pp.79-81
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• 2005

Fuzz on the fabrics, which is the fibers protruded from the fabric surface, is very important in view of appearance quality, since it causes unpleasant appearance on the fabrics and also leads to pilling which makes fabric appearance and soft­ness worse. However, fuzz on fabric surface is measured mostly by subjective methods (human vision) rather than objective methods. Thus, in this study, objective method using image analysis techniques has been developed for the measurement of fuzz on fabric surface. Fuzz on the fabric has also been ranked and rated by experts in order to see the reliability of the results obtained from the fuzz measurement. It was observed that correlation coefficient (r) between rating value and objective mea­surement value was 0.9 and this correlation coefficient value confirmed the reliability of this method.

• Journal of the Korea Institute of Military Science and Technology
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• v.2 no.2
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• pp.157-165
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• 1999

Production and measurement of a super-polished few-ppm-scattering mirror substrate are investigated. In order to improve the surface roughness directly determining scattering, the super-polishing process using Bowl-Feed technique is tried. The surface quality of the super-polished substrate is estimated by the phase-measuring interferometer. For the reliable roughness measurement using the interferometer, data averaging method is applied so that the optimal data averaging condition, 30 phase-data averaging and 20 intensity-data averaging, minimizing the measurement error is experimently searched. Based on the optimal data averaging condition, surface roughness of home-made mirror substrate is measured to be less than $0.5{\AA}$ rms corresponding to 2-ppm total-integrated-scattering.