• 제목/요약/키워드: Quality Measurement Method

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Kano-Servqual 기법을 통한 공공기관의 서비스 개선 사례 - A 정보 도서관을 중심으로 - (A Study on the service improvement case of the Public institution by Kano-Servqual Method - Focus on A Digital Public Library -)

  • 이상복;김명훈
    • 품질경영학회지
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    • 제36권3호
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    • pp.55-65
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    • 2008
  • From fast service enlargement of the latest economy and industry, importance of service industry is embossed gradually. Service enterprise is pushing on in service quality elevation for strengthening competitiveness to survive on globalization society as manufacturing industry. Service quality elevation adapts as core competitive strategy in enterprise with business environment as continuous competitive advantage. Because Public organization also is developed in service fast, Public organization is trying to offer various service such as service level of enterprise. Each Public organization are trying to satisfy request of citizens as Customer. In this study, presented Kano-Servqual Method which is mixed by Kano's and Servqual model's advantage, each Method had used much in service quality measurement separately. Kano-Servqual Method is applied to the A information library as a public organization and is proved as practical useful method.

장기 노출 $SO_2$ 간이 샘플러 개발에 관한 연구 (A study on the development of long time exposure $SO_2$ sampler)

  • 이동인
    • 한국환경과학회지
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    • 제2권3호
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    • pp.207-216
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    • 1993
  • The concentrations of $SO_2$ and $SO_3$ were measured to estimate a new developed long time exposure $SO_2$ sampler at Onsan industrial area considering the meteorological factors from June to October, 1992. The mean concentration of $SO_3$ by $PbO_2$ method was 0.924 mg $SO_3 / 10cm^2$ $PbO_2$/day and their high values were shown in the center of the industrial area, which show potential pollution due to the increase of industrial activities and micrometeorological factors in and around the sites. As a result of statistical correlation between $SO_2$ concentration by new sampling method and $SO_3$ concentration by $PbO_2$ method in July and August, 1992, correlation coefficients were high (r=0.87, 0.91) and shown more than 0.83 value in the high concentration data set, which was arbitrarily divided into 7~10${\mu}l$$SO_2$ concentration in an attempt to further investigate these relationships. Therefore, use of new developed long time exposure TEX>$SO_2$ sampler is good for TEX>$SO_2$ measurement and valuable for estimation of air quality in the urban and industrial area. Key Words : a new developed long time exposure TEX>$SO_2$ sampler, correlation coefficients, high, $SO_2$ measurement, estimation of air Quality.

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회절광을 이용한 기상계측용 표면거칠기의 측정시스템 (Measuring System of Surface Roughness for On-The-Machine using Diffraction Light)

  • 김성훈;이기용;강명창;김정석;김남경
    • 한국정밀공학회:학술대회논문집
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    • 한국정밀공학회 2000년도 춘계학술대회 논문집
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    • pp.803-807
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    • 2000
  • This paper deals wi th the establishment of the method of non-contact surface roughness measurement by developed system. One of the most Important factor of determinating quality of a produced manufacture is surface roughness The tendency of manufacturing method is changing from small amount manufactures / high-volume production to large amount manufactures / low volume production, and the study of reducing time for surface roughness measurement has been actively investigated The non-contact surface roughness method by using laser which is different from contact method has been only used to the polished surface, so new surface roughness measurement method was adopted by virtue of Fraunhofer diffraction in the periodic surface for on-the-machine. in this paper, we establish the method of non-contact surface roughness measurement which can reduce measuring time in the periodic surface

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An Image Quality Requirement Quantified Control Method in Display Development Life Cycle

  • Xue, Liqin;Zou, Xuecheng
    • 한국정보디스플레이학회:학술대회논문집
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    • 한국정보디스플레이학회 2006년도 6th International Meeting on Information Display
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    • pp.660-664
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    • 2006
  • A novel quantified method based on requirement analysis of image quality to improve display image quality was proposed. Nowadays, the image quality was limited by the poor understanding of the image quality requirement, which led to the critical factors of image quality could not be controlled during display development. Our method was set up to resolve this problem by clarifying the relationship between the image quality level and the effect factors in image processing. Moreover, the subjective factors were eliminated extremely by the image quality quantification. The method was applied in the RPTV development life cycle and its efficiency was demonstrated.

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측정 프로세스의 변동 요인 조사 방법 개발 (Development of an Investigation Method for Variation Factors of Measurement Processes)

  • 최인수;강창욱
    • 산업경영시스템학회지
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    • 제39권2호
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    • pp.72-81
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    • 2016
  • There can be included a variety of uncertainties in all measurement results whether we can perceive or not on the causes. These uncertainties may end up in lowering the reliability of measurement results and also deteriorate the level of quality. For the purpose, we tried to combine the strengths of measurement uncertainty and measurement system analysis together to present a practical flowchart so as to verify those potential variation factors in general measurement processes. As a case study, we did an experiment and gathered data on the length between two holes of an engine cylinder head which is a core part for vehicles with a coordinate measuring machine and estimated nine uncertainty factors of it. Consequently, it was identified that the four primary factors among the nine which were related to the measurement standard, random errors or spread of the repeat measurements, differences between the coefficients of thermal expansion and the environment especially had been the influence around the laboratory. Since it is impossible to analyze the equipment and appraisal variations respectively through the only measurement uncertainty, we have used the measurement system analysis following the flowchart. Showing the result of being just about 0.5% lower for the appraisal variation, and the equipment variation occupied about 7% for the total Gage R&R. Through this research, we have come to a conclusion that much more detail analysis on variation factors can be possible to be identified in measurement processes by using the developed flowchart which is composed of measurement uncertainty and measurement system analysis. Therefore, we expect engineers who are involved in quality and measurements to utilize this developed method.

오염토양의 효율적 조사기법과 측정불확도의 평가방법 (Cost-effective Investigation on Contaminated Land and Assessment of Measurement Uncertainty)

  • 이종천
    • 자원환경지질
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    • 제37권1호
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    • pp.49-59
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    • 2004
  • The concectration and distribution of contaminants obtained from a contaminated land investigation or an environmental geochemistry survey constitutes the basis of a decision-making process on environmental policies or of scientific researches. As the quality of data determines the reliability of the result, the investigation plan should be adjusted according to the purpose of the investigation. In general, the effort to improve the data quality had been focused mainly on the QA/QC procedures in laboratories. The rapid progress of analytical instrument has also contributed toward improving the analytical precision to a sacrificable degree. Nevertheless, in many cases, it is not the analytical precision that needs improvement for the better precision of overall measurement process: it is rather during the sampling process in the field that is responsible for the poor precision. To assess the data quality on a measured value, ISO recommends to provide information on "measurement uncertainty" along with the measured value. The measurement uncertainty in an environmental measurement context can be explained as the statistical number that expresses the degree of the uncertainty stemming from the sampling and analytical procedures. There is a cost involved in order to improve the precision of sampling and analytical methods so as to decrease the degree of measurement uncertainty. The economical point of compromise in an investigation planning can be achieved when the allowable degree of uncertainty has been set before-hand. The investigation can then be planned accordingly not to exceed the uncertainty limit. Furthermore, if the measurement uncertainty estimated from the preliminary investigation can be separated into sampling and analytical uncertainties, it can be used as a criterion where the resources for the investigation should be allotted cost-effectively to reinforce the weakest link of the whole investigation process. This paper aims to present a method of estimating the level of measurement uncertainty of a measured contamination concentration at a site used as an example and to show how the estimated uncertainty can be applied to serve the particular purpose of an investigation.

비 참조 QoE를 이용한 영상품질 측정 및 통합품질 관리 시스템의 설계 (Design of Video Quality Assurance and Integrated Quality Management System using No Reference QoE)

  • 김상수;박동수
    • 정보학연구
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    • 제12권3호
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    • pp.49-57
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    • 2009
  • This Paper provides perceptual metrics for video quality based on properties of human visual system, and audio quality based on human audition. All metrics work without reference signals, allowing non-intrusive, in-service measurements. A simple and easy-to-learn user interface displays the metrics and saves them in popular file formats like CSV. In this paper, proposed method was able to various and corrective measurement for the multimedia service video quality. As that it was able to application to set up service guide line and the methode of measurement and system for the set up standardization of the high quality video service.

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편향전자석의 자장변화에 따른 광자선 선질평가에 관한 고찰 (Study of photon beam quality tool at magnetic field change in bending magnet)

  • 김정호;유세종;박명철;배석환;김기진
    • 대한안전경영과학회지
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    • 제16권4호
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    • pp.433-439
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    • 2014
  • Beam quality is changed about magnetic field of bending magnet. Evaluation of beam quality using PDD(Percentage Depth Dose) at 10cm depth at recommendation of AAPM(America Academy of Pain Medicine). However this evaluation shows fragmentary element. Therefore this study is applied to three value, 10cm divided by 5cm depth PDD, 20cm divided by 10cm depth PDD, 30cm divided by 20cm depth PDD, at change the magnetic field. PDD is measured at magnetic field changed ${\pm}1%$, ${\pm}2%$ at 6MV(Mega Voltage), 10MV photon. The plan technique is 3 portal plan using Core-Plan at human pelvic phantom. Conventional and presented methods are compared at maximum and minimum dose. The presented method increased discernment of relieve the unequal distribution and energy area than conventional method. Henceforth, application of presented method will be considered. Development of energy measurement method and detector miniaturization will be needed about continuous study.

소프트웨어 모듈성을 정량적으로 측정하는 방법 (A method for quantitative measurement of software moduleness)

  • 정필수;안종선;박태현;강성원;은나래;고상원
    • 소프트웨어공학소사이어티 논문지
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    • 제26권3호
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    • pp.63-76
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    • 2013
  • 소프트웨어의 품질을 평가하기 위해, 구성 모듈의 품질을 측정하는 것이 중요하다. 특히, 현업에서는 품질이 높은 모듈을 재사용하고 품질이 낮은 모듈을 개선하는 활동이 중요하기 때문에 모듈의 품질을 정량적으로 측정할 필요가 있다. 본 논문에서는 모듈이 지녀야 할 속성으로서 모듈성(moduleness)을 정의하고 모듈성을 구성하는 여러 가지 품질 속성과 품질 측면 및 측정 지표를 정의한다. 그리고 이들을 활용하여 모듈성을 정량적으로 측정하는 방법을 제안한다. 사례 연구에서는 C, C++, Java기반의 오픈소스 모듈들을 대상으로 모듈성을 정량적으로 측정하고 그 측정 결과를 검증함으로써 제안 방법의 효용성을 보인다.

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수질 영향평가 신뢰수준 향상을 위한 낙동강 유역 미관측 지점에서의 일사량 추정: 수정형 Angstrom모형과 투과율모형의 비교 (Estimation of Daily Solar Radiation at the Missing Point for Water Quality Impact Assessment in Nakdong River Watershed: Comparison of Modified Angstrom Model and Transmittance interpolation Model)

  • 이길하
    • 환경영향평가
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    • 제21권1호
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    • pp.219-227
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    • 2012
  • Daily solar radiation is essential for water resources planning and environmental impact assessment. However, radiation data is not commonly available in Korea other than in big cities, and there has been no direct measurement for rural areas where water resources planning and environmental impact assessment is usually most needed. In general, missing radiation data is estimated from nearby regional stations within a certain distance, and this study compared two dominant methods (modified Angstrom equation and transmittance interpolation method) at six stations in Nakdong River watershed area. Two methods shows a similar level of accuracy but the transmittance interpolation method is likely to be superior in that there is no need for any measurement element since the modified Angstrom equation require the sunshine hour measurement. This study will contribute to improve water resource and water quality management in Nakdong River watershed.