• Journal of Korean Society for Quality Management
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• v.48 no.1
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• pp.125-147
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• 2020

Purpose: This study would measure the users'perceived overall quality level of A automobile Company, which has leading market power in the domestic automobile market and analyze the causal relationships in the quality value process Model to quality capability, customer value and loyalty based on that. Especially, this study would analyze the relative impacts of the users'perceived risks appearing in the quality value process model of the formation of Quality Factors(QF), Customer Value(CV), and Customer Loyalty(CL) and analyze the moderating effect of the causal relationships among the components. Methods: For an analysis of causal relationships connected to QF, CV, and CL of the customers who purchased Auto manufacturer A's automobile users, 179 users who used within 3 years were utilized as samples for the analysis. As for QF, based on the Garvin(1988), the QF of automobiles were redesigned. For a structural equation analysis of the entire research model, the PLS(S(Partial Least Square) model was utilized. Results: As a result of an analysis, R2 of CV and CL was 0.652 for CV and 0.664 for CL, which was a very stable Goodness of fit. As a result of an analysis of the hypotheses of QF and CV, automobile performance, conformance, aesthetics, serviceability, and durability. In addition, it turned out that the perceived risk had a moderating effect on convenience, service availability, and perceived quality. Conclusion: This study found that the perceived quality risk appearing among automobile users had negative effects on the quality value process model to QF, CV and CL. In contrast, there were factors not affecting the users'quality value process in spite of the perceived risk. These factors can suggest important managerial implications in that they can be utilized as Auto manufacturer A's market-dominant strengths.

• Journal of Korean Society for Quality Management
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• v.14 no.1
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• pp.19-25
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• 1986

This paper studies the computer programming of statistical methods. A few computer programs are developed for * computing the basic statistics and the coefficients of process capability for raw and grouped data * drawing the frequency table and histogram * goodness of fit testing for normality with the analyses for stratifications if necessary. A special emphasis is laid on the significant digits and rounding-off for the output. A running result appears in the Appendix for a hypothetical example.

• Journal of Korean Society for Quality Management
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• v.27 no.4
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• pp.256-265
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• 1999

In this paper, we Present the implementation of statistical process control software by using XLISP-STAT which is a kind of object oriented language under Windows environment. This software can be used to generate the graphic objects for various control charts, histogram and plots using the full-down menu system. This software can also be used to calculate control limits, process capability indices and test procedures for normality.

• Proceedings of the Safety Management and Science Conference
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• 2012.04a
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• pp.573-577
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• 2012

Based on latest research, the parametric quality statistics cannot be used in non-normal process with demand pattern of many-variety and small-volume, since it involves extremely small sample size. The research proposes nonparametric quality statistics according to the number of lot or batch in the non-normal process. Additionally, the nonparametric Process Capability Index (PCI) is used with 14 identified non-normal distributions.

• Journal of Korean Society for Quality Management
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• v.24 no.2
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• pp.172-178
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• 1996

In this study, we developed a software for statistical process control. This software presents $\bar{x}$, R, CUSUM, EWMA control chart and process capability index. In this system, statistical process control methods are integrated into the automated method on a real time base. It is available in process control of specified type and can be performed on personal computer with network system.

• Journal of Korean Society for Quality Management
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• v.21 no.1
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• pp.78-95
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• 1993

The art of designing and analyzing fault-tolerant computers is surveyed with special emphasis on problems of analyzing the behavior of computers that have autonomous repair capability. The survey covers the following topics : (1) general issues in computer reliability, (2) fault-tolerance state relations and requirements, (3) computational hierarchy, (4) fault characteristics, (5) fault diagnosis, (6) fault-tolerance schemes for logic network and machines, (7) fault-coverage effects, and (8) fault-tree analysis of coverage. This paper does not include techniques for verifying nonredundant hardware or system software designs or for verifying the correctness of application programs.

• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.378-383
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• 1998

Needless to say, the importance of the quality of observed values shall be emphasized in the field of 'TQM', because, the first step of 'TQM' should be some data - observed values. Usually, meaning of the quality of observed values should be, a) accuracy (trueness and precision), b) detection limit, c) cost and so on. However, the authors will describe mainly on b), in this paper. The definitions of technical terms related to 'Detection Limit' are defined in ISO l1843-1 Capability of detection - Part1:Terms and definitions (1998). The most important terms extracted from the above standard are shown in the following table. The application of the 'Detection Limit' to the actual measurement is discussed in this paper.

• Journal of Korean Society for Quality Management
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• v.44 no.3
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• pp.587-600
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• 2016

Purpose: This paper evaluates the performance of the pre-control(PC), an alternative to statistical process control techniques and compares with a control chart considering the tolerance of process. Methods: The previous studies for PC have drawbacks that PC with two linked stages, qualification and running, are discussed separately and independently. Hence this paper analyzes the performance of PC by integrating two stages. Results: Average outgoing quality limits to grasp the outcome of PC are provided by computational results for two process capability indexes, $C_p$ and $C_{pk}$ and the usefulness of PC from comparative experiments with modified control charts is commented. Conclusion: Helpful guidelines for quality managers to apply PC in practice and areas of process for PC to be more benefit are presented.

• Journal of Korean Society for Quality Management
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• v.41 no.1
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• pp.53-68
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• 2013

Purpose: The paper presents research that examine relationship difference education quality, satisfaction, loyalty in university education sector. Specifically, the effects of difference education quality on student satisfaction and loyalty in the context of education quality are examined. Methods: A model of difference education quality effect on student satisfaction and loyalty is introduced and tested in the university using student perceptions of provider. Questionnaire was developed, and data was collected and analyzed for this study with SEM(Structural Equation Modeling). Results: The results are as follows: Education capability, BNIE(Business Newspaper In Education) are significantly influenced on student satisfaction. In addition, student satisfaction is significantly influence on external customer satisfaction, professor image. Professor image is significantly influence on student loyalty. Conclusion: Upon learning of student need and want, professor can focus on development of difference education quality based on student need and want.

• Journal of Korean Society for Atmospheric Environment
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• v.23 no.5
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• pp.526-538
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• 2007

Since air quality monitoring data sets are important base for developing of air quality management strategies including policy making and policy performance assessment, the environmental protection authorities need to organize and operate monitoring network properly. Air quality monitoring network of Busan, consisting of 18 stations, was allocated under unscientific and irrational principles. Thus the current state of air quality monitoring networks was reassessed the effect and appropriateness of monitoring objectives such as population protection and sources surveillance. In the process of the reassessment, a GIS-based decision support system was constructed and used to simulate air quality over complex terrain and to conduct optimization analysis for air quality monitoring network with multi-objective. The maximization of protection capability for population appears to be the most effective and principal objective among various objectives. The relocation of current monitoring stations through optimization analysis of multi-objective appears to be better than the network building for maximization of population protection capability. The decision support system developed in this study on the basis of GIS-based database appear to be useful for the environmental protection authorities to plan and manage air quality monitoring network over complex terrain.