• 융합경영연구
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• 제9권2호
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• pp.21-31
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• 2021

Purpose: This study aims to provide marketing implications for training and face-to-face service employee communication by analyzing how communication by Korean crews at foreign airlines affects passengers' perception and how this perception relates to airline service quality and customer satisfaction. Research design, data: The collection of questionnaires for the demonstration in this study has collected 300 questionnaires for about a month for Korean passengers who are aware of the presence of Korean crew on board aircraft. Results: The study analyzed the relationship between the communication ability, customer satisfaction, and reuse intention of foreign airlines. An empirical analysis of the relationship between quality of airline service, customer satisfaction, and intention of re-use can suggest the following implications based on the language and non-verbal communication capabilities of the Korean crew working for foreign airlines. Conclusions: We studied the impact of communication between Korean crews working for foreign airlines on the quality of airline service, customer satisfaction and reuse intention. The Korean crew should also work for overseas airlines and consider communication as important and expand their overall foreign language education and communication skills to have a positive impact on not only Korean passengers but also their own citizens.

• Journal of Smart Tourism
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• 제3권4호
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• pp.5-15
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• 2023

With the growing trend of online global market, customers have further technological capabilities in searching for information and online shopping on the Internet. In addition, electronic word-of-mouth (eWOM) is a significant factor that influences customer purchase intention. However, the perspective of online users on hotel websites is still in its infancy, especially in various cultural contexts. The current study examined a theoretical framework of hotel websites to understand how online users perceive the importance of hotel websites with regard to influencing purchase intention, within the content of Thai online users through an online questionnaire survey. Findings show that usability positively influences online Thai users' satisfaction. Moreover, eWOM has a significant positive influence on satisfaction, but eWOM has an indirect effect on the intention to purchase. Practical implications are further discussed.

• Journal of Communications and Networks
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• 제15권3호
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• pp.301-311
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• 2013

This paper proposes a policy-based quality of service (QoS) management framework for adaptive routing decisions. We present an approach considering interior gateway protocol (IGP) for path discovery mechanisms and QoS-aware policies for configuring the network elements. The integration of the aforementioned modules into this policy-based network management (PBNM) system is demonstrated by conducting experiments in a real environment, the hellenic public administration network SYZEFXIS. These experiments combine different traffic conditioning mechanisms through event detectors, consider IP service level agreement mechanisms that interoperate with the PBNM system and analyze the enforcement of IGP and QoS policies. Finally, validation and measurement tools are used to prove the efficiency of this framework. It is shown that this architecture offers significantly increased performance and learning capabilities, while the PBNM system achieves adaptive QoS routing through automated configuration considering the avoidance of suboptimal routing issues or under-performance conditions of the network entities.

• Structural Engineering and Mechanics
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• 제86권2호
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• pp.211-220
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• 2023

The textile industry has benefited from nanotechnology in various fields of application as the use of nanomaterials, and nanotechnology is multiplying. Nanoparticles can increase the performance of textiles by up to 100 times when used in finishing, coating, and dyeing techniques, providing them with capabilities they did not previously possess. Nanotechnology is used in the textile chemical industry to produce sports mats with stain resistance, flame resistance, wrinkle resistance, moisture management, antimicrobial quality, and UV protection. The incorporation of nanomaterials into fabrics can have a significant effect on their properties, including shrinkage, strength, electrical conductivity, and flammability. Various inventions and innovations may result from nano-processed textiles in the future, thus leading to the advancement of science. This article presents the construction of sports engineering structures with high resistance to improve the quality of sports training. The mechanical properties of sports mats are improved with the help of nanotechnology. Strength, elasticity, and tear resistance are among these properties. This method enables the production of elastic, durable, and tear-resistant sports mats.

• 한국항해항만학회지
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• 제36권1호
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• pp.59-67
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• 2012

본 연구에서는 컨테이너 터미널의 물류역량이 서비스 품질과 고객반응에 어떠한 영향을 미치는지 파악하여 향후 컨테이너 터미널의 마케팅 전략 수립에 시사점을 제공하고자 한다. 표본설계는 한국선주협회, 한국선박관리업협회에 등록된 선사 중 부산항 컨테이너 터미널을 이용하고 있는 선사별로 2011년 12월 5일부터 23일까지 5~8부의 설문지를 직접방문을 통하여 배포하고 회수된 설문지 243부를 분석하였다. 실증분석 결과 서비스 품질과 고객반응에 정(+)의 영향을 미치는 물류역량 요인 중 관리역량이 가장 큰 영향을 미치는 것으로 나타났고, 고객반응에 정(+)의 영향을 미치는 서비스품질 요인 중 공감성이 가장 큰 영향을 미치는 것으로 나타났다. 그러므로 컨테이너 터미널에서는 적/양하를 계획할 때 고객의 요구사항을 정확히 파악하여 이를 적극적으로 반영하고 고객에게 최상의 서비스를 제공하여야 할 것이다.

• 한국IT서비스학회지
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• 제11권4호
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• pp.153-170
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• 2012

When companies or institutes manage data, in order to utilize it as useful resources for decision-making, it is essential to offer precise and reliable data. While most small and medium-sized enterprises and public institutes have been investing a great amount of money in management and maintenance of their data systems, the investment in data management has been inadequate. When public institutions establish their data systems, inspection has been constantly carried out on the data systems in order to improve safety and effectiveness. However, their capabilities in improving the quality of data have been insufficient. This study develops an automatic tool to diagnose the quality of data in a way to diagnose the data quality condition of the inspected institute quantitatively at the stage of design and closure by inspecting the data system and proves its practicality by applying the automatic tool to inspection. As a means to diagnose the quality, this study categorizes, in the aspect of quality characteristics, the items that may be improved through diagnosis at the stage of design, the early stage of establishing the data system and the measurement items by the quality index regarding measurable data values at the stage of establishment and operation. The study presents a way of quantitative measurement regarding the data structures and data values by concretizing the measurement items by quality index in a function of the automatic tool program. Also, the practicality of the tool is proved by applying the tool in the inspection field. As a result, the areas which the institute should improve are reported objectively through a complete enumeration survey on the diagnosed items and the indicators for quality improvement are presented quantitatively by presenting the quality condition quantitatively.

• Journal of Pharmaceutical Investigation
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• 제37권6호
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• pp.329-338
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• 2007

The quality assurance issue of drug products is more important than the general product because it is highly related to the human health and life. In this reason, the regulatory guide lines have continuously been intensified all around the world. In order to achieve effective quality assurance and real-time product release (RTPR) of drug products, process analytical technology (PAT), which can analyze and control a manufacturing process, has been proposed from the United States. With the PAT process, we can obtain significant process features of materials, quality characteristics and product capabilities from a raw material to the final product in the real-time procedure. PAT can also be utilized to process validation using information system that can analyze the risk of drug products through out an entire product life-cycle. In this paper, we first offered a new concept for the off-line process design methods to prepare the improved quality assurance restrictions and a real-time control method by establishing an information system. We also introduced an automatic inspection system by obtaining surrogate variables based on drug product formulations. Finally, we proposed an advanced PAT concept using validation and feedback principles through out the entire life-cycle of drug product manufacturing processes.

• Journal of Information Technology Applications and Management
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• 제26권5호
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• pp.57-65
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• 2019

Recommendation Systems are information technologies that E-commerce merchants have adopted so that online shoppers can receive suggestions on items that might be interesting or complementing to their purchased items. These systems stipulate valuable assistance to the user's purchasing decisions, and provide quality of push service. Traditionally, Recommendation Systems have been designed using a centralized system, but information service is growing vast with a rapid and strong scalability. The next generation of information technology such as Cloud Computing and Big Data Environment has handled massive data and is able to support enormous processing power. Nevertheless, analytic technologies are lacking the different capabilities when processing big data. Accordingly, we are trying to design a conceptual service model with a proposed new algorithm and user adaptation on dynamic recommendation service for big data environment.

• 한국정보시스템학회지:정보시스템연구
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• 제14권3호
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• pp.31-36
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• 2005

Firms seldom survive and prosper solely through their individual efforts. Each firm's performance depends upon the activities and performance of others and hence upon the nature and quality of the direct and indirect relationships a firm develops with its counterparts. Textile companies have tried to improve their organizational competitiveness in order to survive in the digital age global market. The challenge in textile supply chain management is the development of collaboration network which accommodates diverse concerns of various participants while explicitly recognizing interdependencies and promoting effective relationship management. Major contents of the study are as follows. First, ideal collaboration network model from the supply chain of the textile industry is suggested. Second, utilizing the collaboration model, A framework for textile e-marketplaces supply chians is designed to improve customer services and delivery time, to promote information sharing, and shorten product life cycle time. The framework suggested is expected to promote corporate innovation and information sharing, generate infrastructure which provides appropriate communication and operations capabilities for the textile companies.

• 품질경영학회지
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• 제46권4호
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• pp.761-784
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• 2018

Purpose: The purpose of this study is to introduce the development trend of international standard in the innovative management system and propose the application method of the standard for SME certification system. Methods: This study is based on literature studies and case studies considering the initial stage of development of standards as well as lack of domestic and international research examples. In the literature review, we focused on the characteristics of the innovation management system standards at the national, regional and global level. We examined case studies of Spain and Portugal as case studies. Besides, the evaluation items and certification status of domestic innovative SMEs certification were also searched to find out how to introduce them in Korea. Results: The results of this study can be summarized in three major points. First, new international standards of innovation management are being developed under the ISO management system standard and are currently in the DIS stage. Second, in the case of Spain adopting the national innovation management system standard, it has been reported that the innovation management system standard has a significant effect on the innovation ability and management performance. Third, it was not easy to establish a standardized innovation process between the innovation based on creativity and the standardized based product. The Oslo manual was not enough to provide enough guidance in this area. Conclusion: Companies that want to strengthen their organizational innovation capabilities from a management system point of view and Policymakers that want to plan the upgrading and integrated certification operating system of the domestic innovation SME certification need to consider the ISO 50500 series as a global level standard other than the Oslo manual.