• International Journal of Quality Innovation
• /
• v.3 no.2
• /
• pp.38-45
• /
• 2002

Continuous quality improvement is now the focus of research and application in quality engineering. To achieve continuous improvement, it's necessary to integrate quality tools and to plan, design and control the whole process of creating quality. Based on the extensive literature review and the philosophy of concurrent quality engineering, the paper analyzes the relationships among major quality tools such as QFD, FMEA, DOE and SPC and presents a basic model and structure for the integration of quality tools.

• Journal of Korean Institute of Industrial Engineers
• /
• v.27 no.2
• /
• pp.118-134
• /
• 2001

The research in the field of quality engineering has mainly focused on the manufactured products. The philosophy and concept of the existing quality engineering should be equally applicable in the coming e-Business era. However, there would be numerous new quality-related issues in the e-Business environment, due to the fundamental change in the business processes, which did not exist in the past. This paper first proposes a framework for quality engineering research suited for the e-Business environment, and then identifies major quality-related issues that should be resolved in the near future. It also evaluates the potential usefulness and limitations of the existing quality engineering tools in resolving such issues.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.34 no.3
• /
• pp.71-78
• /
• 2011

This parer proposes application of quality costing system in quality improvement area. Cost of quality in quality improvement area provides a valuable of both providing the need for improvement and giving a starting point for project. WQCMS(Web-based Q-Cost Management System) have ability to collect and analyze quality data generated from various different departments in the inside or outside of the enterprise without any limitations, if end-users are able to access wide area network. It provides the capability to integrate quality information from database and to generate various easy analysis reports to management's needs using built-in analysis tool modules with real-time. Web-based quality cost management system to measure the performance of quality improvement activities in the business firms. This paper proposes standard model for quality cost process in quality improvement area.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.32 no.4
• /
• pp.235-240
• /
• 2009

This study examines the competitive strategy of service quality in financial industry. Service quality has been suggested as the approach for service organizations to be service and customer oriented. Recently, the issue of internal service quality has been one of topics widely discussed in financial industry. The purpose of the current study is to examine the internal service quality which is believed to increase such organizational performances as customer satisfaction, retention and revenue. Internal service quality index is used to measure service quality in service industry. In this paper, the methodology for measuring the degree of service quality which has been adopted in service quality research area was used. This paper proposes internal service quality index in financial industry. In this paper, we show the application method of internal service quality index.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.31 no.2
• /
• pp.28-35
• /
• 2008

Most organizations have recently put more emphasis on the improvement in service quality. This phenomenon could come from the recognition that service quality plays an essential role in enhancing organization's business performance. Hence this paper presents a framework for improving such service quality. The presented framework involves the methodology for (i) developing service quality indices, (ii) measuring and evaluating service quality, (iii) analyzing the level of service quality, (iv) constructing the quality improvement road map, (v) determining the quality improvement action plan. This methodology is intended to create self-sustaining improvement in service quality from the entire organization's perspective. An illustration is also given.

• Journal of the Korea Safety Management & Science
• /
• v.3 no.3
• /
• pp.213-220
• /
• 2001

This paper presents the interrelationship between software quality character and engineering attributes. The software quality characteristics and subcharacteristics are excerpted from IS0/IEC 9126 standards, and the engineering attributes are from Deutsch and Willis〔4〕. Based on the previous studies a subjective judgement, trisected interrelationship(strong, medium, weak) bet these two groups are derived. The results are summarized in a table, and can be used as a quick reference guide to the software quality engineering application such as quality evaluations for software products, selection of key engineering attributes for high-quality software production, and so forth.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.35 no.3
• /
• pp.148-154
• /
• 2012

The purpose of this study is to develop measurement items for quality cost in service industries. Quality cost is necessary in order to evaluate quality management activities. It is clear that the quality cost in service industry is different from manufacturing industry. Generally, in service industries, quality cost is very difficult to assess because it has a unique characteristics. This paper proposes an effective method for measuring quality cost in service industries. Based on the PAF (Prevention, Appraisal, Failure) cost model, we utilizes the concept of five demensions in SERVQUAL which are tangibles, reliability, responsiveness, assurance, empathy. This paper also presents to a standard model for quality cost measurement in service industries.

• Journal of Electrical Engineering and Technology
• /
• v.1 no.1
• /
• pp.28-34
• /
• 2006

Recently, in accordance with the development of IT technology, it is prevalent for power quality monitors to be connected to each other via networks and share their data because such networks provide system-wide insights to customers concerning power quality. Those systems can alarm and display power quality events for the convenience of customers. However, if a power quality event occurs, it is difficult for customers to determine its cause and solution because the systems do not provide appropriate power quality diagnosis functions. The power quality management system presented in this paper has been developed to provide customers with various power quality diagnosis functions so that they can cope well with power quality problems with the right measure in the right place. This paper presents the structure and functions of the developed power quality management system and shows some results of the power diagnosis functions.

• International conference on construction engineering and project management
• /
• 2009.05a
• /
• pp.1216-1222
• /
• 2009

Ecological Engineering (EE) refers to all sustainable engineering that can reduce damage to ecosystems and that adopts ecology as a base and safety as an orientation in order to implement conservation of biodiversity and sustainable development. In short, EE attempts to safeguard the ecological environment while any essential construction projects proceed. EE encompasses many fields, including construction skills, ecosystem preservation, landscape, and even related cultures and so on. Such variety results in greater complexity of construction, and, consequently, indirectly increases the difficulty of construction quality control. The objective of our research is to explore a promising model for EE via an extensive literature survey. This model includes three principal stages: plan-design, construction, and maintenance, along with individual accompanying phases concerned with quality control and vital management. In this article, a river restoration example is adopted to describe in detail the critical points of quality control in the three stages (plan-design, construction, and maintenance) of the construction life cycle. This study proposes an integrated structure for quality management of EE to guarantee its quality and to enhance its core applications in order to achieve long-lasting preservation of the environment.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.34 no.4
• /
• pp.42-48
• /
• 2011

This paper proposes performance measurement method of quality small-group activity in business. This paper collects and analyzes quality circle activities data respect to tangible and intangible effect in national quality circles competitions festival. This paper proposes QPI (quality-circle performance index) based on Balanced Scorecard for quality small-group activity in quality improvement area. QPI is to measure the performance of quality improvement activities in the business firms. QPI is able to use widely in industries to provide a performance measure of quality small-group activity. In this paper, we propose the application method of QPl.