Journal of Korean Institute of Industrial Engineers (대한산업공학회지)

Korean Institute of Industrial Engineers (대한산업공학회)
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Quality Engineering in the e-Business Era : Research Framework and Direction

e-Business 시대의 품질공학 : 연구 체계 및 방향

  • Kim, Kwang-Jae (Division of Mechanical and Industrial Engineering, Pohang University of Science and Technology) ;
  • Cho, Hyun-Woo (Division of Mechanical and Industrial Engineering, Pohang University of Science and Technology) ;
  • Lee, Seung-Shik (Division of Mechanical and Industrial Engineering, Pohang University of Science and Technology) ;
  • Ahn, Hye-Lyn (Division of Mechanical and Industrial Engineering, Pohang University of Science and Technology) ;
  • Lee, Dong-Uk (Division of Mechanical and Industrial Engineering, Pohang University of Science and Technology) ;
  • Jeong, In-Jun (Division of Mechanical and Industrial Engineering, Pohang University of Science and Technology)
  • 김광재 (포항공과대학교 기계산업공학부) ;
  • 조현우 (포항공과대학교 기계산업공학부) ;
  • 이승식 (포항공과대학교 기계산업공학부) ;
  • 안혜린 (포항공과대학교 기계산업공학부) ;
  • 이동욱 (포항공과대학교 기계산업공학부) ;
  • 정인준 (포항공과대학교 기계산업공학부)
  • Received : 20001200
  • Accepted : 20010400
  • Published : 2001.06.30
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Abstract

The research in the field of quality engineering has mainly focused on the manufactured products. The philosophy and concept of the existing quality engineering should be equally applicable in the coming e-Business era. However, there would be numerous new quality-related issues in the e-Business environment, due to the fundamental change in the business processes, which did not exist in the past. This paper first proposes a framework for quality engineering research suited for the e-Business environment, and then identifies major quality-related issues that should be resolved in the near future. It also evaluates the potential usefulness and limitations of the existing quality engineering tools in resolving such issues.

Keywords