• Journal of Korean Society for Quality Management
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• v.22 no.4
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• pp.132-151
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• 1994

Quality is a critical competitive factor in today's environment because of the impact of quality on market share, productivity and costs. Especially in Korean companies, the importance of quality is heightened as they are losing price competitiveness compared to the new industrialized countries. The traditional approach to quality improvement has been focused on workers. The primary means to achieving acceptable outgoing quality has been to inspect quality by adding more inspectors and inspection stations. This is an example of quality cost that can be reduced through the preventive actions against bad quality. Quality cost is best viewed as a measure of costs specifically associated with the achievement or nonachievement of product/service quality required by customers. This paper examines the concept of quality cost, provides guidance to implementing a quality cost system, and identifies the limitations of quality cost information. These limitations are the target for future research for an efficient and effective implementation of quality cost system.

• Archives of design research
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• v.18 no.4 s.62
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• pp.95-104
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• 2005

The purpose of this study is to estimate the determinants of product design and analyze the impacts of product design on quality competitiveness, product reliability, and consumer satisfaction in an attempt to provide a foundation for the theory of design management. For this empirical analysis, this study has derived the relevant measurement variables from a survey on 400 Korean manufacturing firms during the period of $August{\sim}October$ 2003. The empirical findings are summarized as follows: First, the determinants of product design are very significantly (at p<0.001) estimated to be the R&D capability, the level of R&D expenditure, the level of innovative activities(5S, TQM, 6Sigma, QC, etc.). This empirical result can support Pawar and Driva(1999)'s two principles by which the performance of product design and product development can be simultaneously evaluated in the context of CE(concurrent engineering) of NPD(newly product development) activities. Second, the hypothesis on the causality: product design${\rightarrow}$quality competitiveness${\rightarrow}$customer satisfaction${\rightarrow}$customer loyalty is very significantly (at p<0.001) accepted. This implies that product design positively affects consumer satisfaction, not directly but indirectly, by influencing quality competitiveness. This empirical result of this study can also support the studies of for example Flynn et al.(1994), Ahire et at.(1996), Afire and Dreyfus(2000) which conclude that design management is a significant determinant of product quality. The aforementioned empirical results are important in the following sense: the empirical result that quality competitiveness plays a bridging role between product design and consumer satisfaction can reconcile the traditional debate between QFD(quality function development) approach asserted by product developers and conjoint analysis maintained by marketers. The first empirical result is related to QFD approach whereas the second empirical result is related to conjoint analysis. At the same time, the empirical results of this study can support the rationale of design integration(DI) of Ettlie(1997), i.e., the coordination of the timing and substance of product development activities performed by the various disciplines and organizational functions of a product's life cycle. Finally, the policy implication (at the corporate level) from the empirical results is that successful design management(DM) requires not only the support of top management but also the removal of communication barriers, (i.e. the adoption of cross-functional teams) so that concurrent engineering(CE), the simultaneous development of product and process designs can assure product development speed, design quality, and market success.

• Journal of Korean Society for Quality Management
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• v.43 no.1
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• pp.43-56
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• 2015

Purpose: In this research, We made the conceptual frameworks for SEM(Structural Equation Modeling) on Global quality's origin and empirical research. Developing conceptual frameworks is an important step in theory building and theory testing. This research model was developed by strong theoretical foundation which is quality and systematical model. Methods: Questionnaire was developed, and data was collected and analyzed for this study. The analysis was conducted using SEM(Structural Equation Modeling). Results: Results show that process quality and interaction quality are important drivers in customer satisfaction. Customer satisfaction is strongly impact on customer loyalty(repeated purchase). Conclusion: In turbulent business era, Global company require not only excellent quality but also create customer oriented culture and control over operation in the foreign country.

• Journal of the Korean Society of Manufacturing Process Engineers
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• v.8 no.3
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• pp.54-61
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• 2009

General manufacturing process of the manufacturing time and manufacturing process problems have a problem. In the past, in the manufacturing process the data by hand has been. Therefore, the production performance management information, and materials input, output information, equipment information of the failure of the management problems emerged. Through this research, improvements in real-time production information to collect distribution and overall productivity will increase the efficiency of the system. the production process to improve the quality of management, efficient production methods are presented. is a stable quality control. POP system The new building should be. This is the executive or administrative decisions support. It increases productivity, efficiency, and reduce production costs, increase product reliability. This will increase the company's reputation. This increases the competitiveness of enterprises. POP system toward the future with the new destroyer to prepare for our company. Collectively POP system build this research improves the reliability of the product. Improves the quality of customer service. The expansion of product sales is. increase the competitiveness of enterprises. companies should prepare for the future of the business.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.3 no.2
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• pp.31-44
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• 2008

A selection technique for innovative projects on the beginning stage has been presented in this article. It can be applied in projects assessment in HEI, enterprises, development institutes, etc. It is rather difficult to assess the project quality on the beginning stage of R&D due to the uncertainty in the technical and economic indices but the new development analysis on this stage is of a great interest. By innovative project quality as a management object we will mean those characteristics relating to the results capacity of the projects and its realization process to satisfy the requirements to the innovative products competitiveness and their innovative attractiveness for investors. The most important question in the innovative projects management is the determination of its quality level under modern conditions. The aim of the research is to analyze and evaluate the decision making during the project management process. The objectives and hypotheses are assessment of an innovative project with the application of McKinsey's model is better to realizes by 3 stages: a) selection of optimal criteria; b) determination of weighing coefficients; c) projects positioning in a matrix.

• International Commerce and Information Review
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• v.15 no.3
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• pp.333-352
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• 2013

Various trade competitiveness-related indices such as TSI, CACI, MCAI, and IITI are applied to examine the trade structure of comparative advantage and complementarity between Jonnama and Chinese on agricultural and Fisheries industry using the data of years 2000-2012 of KITA. The result show that Joennam has specialized in the product of other products of animal origin and preparations of vegetables, fruit, nuts, other par. The Intra-Industry trade level of Korean agricultural and Fisheries industry were in the trend of uprising with vertical intra-industry pattern dominant among them in the product live trees other live plants, edible vegetables roots, oil seeds oleaginous fruit, other vegetable saps extracts, preparations of cereals flour starch. As expected, Jeonnam region show that the high quality vertical IIT, indicating that Jeonnam export high-priced high quality products to China and import cheap low quality items from China. Finally, the innovation of production system, distribution modernization, value-maximizing strategies were suggested as a strengthening method of competitiveness.

• International Journal of Quality Innovation
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• v.9 no.3
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• pp.29-56
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• 2008

Since the execution of National Health Insurance system in Taiwan, the competition of medical industry is becoming more and more severe. The ways the hospital operate knowledge management (KM) concept, combine current human resources and professional knowledge by information techniques and upgrade the competitiveness through reinvention of organizational culture have become the important issues. This research is based on the relationship between KM and organizational operation, integrates the characteristic of medical institutions and framework of medical knowledge cycle and starts the research subject by questionnaires from three dimensions: current situation of KM construction in medical organizations, executive effect of KM activities and the challenges faced by KM; subsequently, from qualitative interview, this research attempts to understand how a medical organization executes and adjusts in the consideration of theory and reality as well as quality and costs when actually operates the organization. This research accesses to KM system application of medical institutions and the empirical executive benefits and difficulties through questionnaires. The research results are as follows: (1) having initial understanding toward current KM establishment of medical institutions; (2) confirming the most important items of KM establishment of medical organizations; (3) understanding the most difficulty which the medical organizations encounter when executing KM; (4) establishing medical knowledge cycle figure of the hospitals receiving interviews. Through case interview, this research profoundly accessed to the actual operation of KM application of medical organizations. The target hospitals intended to try many medical KM measures; however, during to complicated hospital organizations and cultural characteristics, the promotion was not successful and the results were not apparent. The most difficulty was to change the employees’ behavior. The targets believed that only the continuous promotion of KM can allow it to be an important aspect of organizational culture and the competitiveness could constant be upgraded.

• Journal of Korean Society for Quality Management
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• v.47 no.4
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• pp.807-822
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• 2019

Purpose: To increase the competitiveness of the university and improve the quality of education by providing education services that meet the student's satisfaction needs based on the education service quality survey of university students. Methods: A questionnaire consisting of 6 elements and 38 questions was prepared and students were surveyed. The importance and satisfaction ISA analysis was conducted. Results: The results of this study are as follows; there was a difference in the perception of importance and satisfaction by student characteristics regarding the results of educational service quality measurement. Working students need an extra effort in the educational environment and foreign students in student services. Conclusion: The importance of educational service quality-satisfaction survey should be used to identify the factors of educational service quality by student characteristics to improve student satisfaction, improve the quality of education, and support educational services with a strategic approach.

• Proceedings of the Korea Technology Innovation Society Conference
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• 2015.11a
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• pp.580-593
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• 2015

The quality of life is emphasized as one of the important issue in modern society. Such attention to quality of life started getting more attention lately as it is coupled with the country's competitiveness. In spite the quality of life is very significant, the level of the quality of life in the country is not satisfactory. So, the purpose of this study was to analyze the Korean standard measuring technology in terms of the QOL. First, We identified constructs of the QOL on the basis of several studies to derive an analytical framework. Then, We analyzed the distribution of the measurement standard technology in the country in accordance with the framework. The results of the analysis, many of the current measurement technologies described it regardless of the quality of life. Even if the technologies are relevant. they showed a state biased to the economic QOL. This means that QOL was not considered in the measurement technology standard. Therefore the further improved will be needed.

• International Commerce and Information Review
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• v.11 no.4
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• pp.111-128
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• 2009

As it is expected that change in trade environment has a significant impact on Korean economic growth as well as foreign trade of Korean economy we need an appropriate political response to it. Therefore, this study aims to analyse the Export Competitiveness of IT Industry to China and our trade policy. Korean balance of trade to China in 2007 records surplus of 18.9 billion dollars. However, many experts estimate unfavorable balance of trade will appear from 2010. In consideration of this condition, this study suggests a desirable trade policy for long-term maintenance of current Export Competitiveness between Korea and China. Using TSI and RCA, it analyses a Export Competitiveness of IT Industry to China from 2003 to 2007. To sum up the results, the TSI has been declining since 2005. RCA of semi-conductors has been declining since 2005 while that of communication equipment and computers has been increasing. During the analysis period, the mean RCA of semi-conductors is 55.01, which indicates that its export advantage is somewhat weak, and the mean RCA of communication equipment and computers are 227.22 and 175.83 respectively, which indicates that their export advantage is very strong. Production and export of Korea IT industry have greatly increased in quantity, but its technological quality and diversity have not been satisfactory. In particular, the base of IT industry is growing weaker due to serious dependence of core spare parts on advanced countries and transfer of simple assembly plants to China. To maintain export competitiveness of IT industry, we should pay more attention to technological improvement through more investment to the original technology for local production of core spare parts.