• 제목/요약/키워드: QUALITY SYSTEM

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A Research about Accounting Information System Quality and Educational Satisfaction (회계정보시스템 품질과 전산회계 교육의 만족도에 관한 연구)

  • Cho, Hyen Suk;Yang, Seong-Bok
    • Journal of the Korea society of information convergence
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    • v.6 no.2
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    • pp.61-66
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    • 2013
  • In this study, the accounting information systems and Satisfaction with computerized accounting education study. As the control variable, computer usage time and computer experience were used. To sum up the analysis result, Details of the quality of accounting information system, quality system quality, information quality, service quality, satisfaction of computerized accounting education was analyzed significant effect. Used to control variable, computer usage time. Computer usage time of the control variable in the system quality, information quality and significant impact on satisfaction. Computer experience of the control variable in the system quality, information quality and significant impact on satisfaction.

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Study on Service Quality System through the SERQUAL model (SERVQUAL 모델을 통한 서비스품질 시스템에 관한 연구)

  • Kim, Su-Yeon;Lee, Sang-Bok
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2006.11a
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    • pp.73-78
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    • 2006
  • In Modern Industrial Society, Service industry are became more important and larger. It is necessary in Serve industry that Service Quality system(SQS) which is as like Total Quality Management system. In this appaer, we propose Service Quality System Model which is compose Monitoring-Analysis-Validate-Improve-Control(MAVIC). Specially Monitoring-Analysis are measured and analysis by using SERVQUAL model.

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A Framework for Quality Management Support Information Systems (품질경영지원 정보시스템 구축을 위한 틀)

  • Suh, Yung-Ho;Kang, Hyeon-Seok
    • Journal of Korean Society for Quality Management
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    • v.28 no.2
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    • pp.89-102
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    • 2000
  • Many organizations have developed their own traditional quality information systems. But, they think of it as one of the functional information systems not as a company-wide decision support information systems. A study on traditional quality information systems(QIS) has been conducted and a new conceptual framework of quality information system is proposed in this paper. In order to support enterprise wide total quality management aggressively, a new conceptual framework, named quality management support information system(QMSIS) is developed and proposed. This framework is based upon Malcolm Baldrige National Quality Award(MBNQA) model integrates management information system approach and traditional quality information system concept. In this model, organizational performance and process performance can be monitored to support managers , decision making about organizational quality management activities.

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The review of qualifying systems of quality improvement specialists in healthcare (의료의 질 개선 전문가의 자격 시스템에 대한 현황)

  • Park, Seong-Hi;Hwang, Jeong-Hae;Choi, Yun-Kyoung;Lee, Sun-Gyo
    • Quality Improvement in Health Care
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    • v.19 no.2
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    • pp.14-34
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    • 2013
  • Objectives: The purpose of this study is to provide comprehensive information of qualification systems of developed countries needed to establish our national system for QI(Quality improvement) specialists. Methods: All articles related to any applicable domestic or foreign countries' laws, operational status, and detailed programs for professional qualification system of QI were reviewed. Result: In the United States, a non-profit organization, Healthcare Quality Certification Commission (HQCC) has set the policies, procedures and standards in the field of health care quality. And qualification system of CPHQ (certified professional in healthcare quality) has been operated in order to authenticate the qualifications in the field of quality management. IBQH(international Board for quality in healthcare), a qualification system of experts in the United Kingdom, was designed to assist the qualification of professionals to improve the quality of healthcare. In addition, Health Research Center of Feinberg School of Medicine in Northwestern University has been operating Master's and doctoral degree programs in the field of the quality of care and patient safety and IHI (institute for healthcare improvement) open school was operating a professional training course related to the quality of care and patient safety. Conclusion: Quantity and complexity of information of the quality of care and patient safety have been increased. For reform of the health care system, a special training course of the expertise and leadership are needed. So far, there is no national professional certification courses in our nation. Therefore essential job skill should be acquired individually. For systematic and effective quality improvement activities, the educational and certification system with professional development model are needed.

A Study on Service Quality, System Acceptance and Relationship in the ERP Services to SMEs (중소기업에 적용된 ERP 서비스에서의 서비스 품질과 시스템 수용 및 상관성에 관한 연구)

  • Seo, Jin Seok;Kim, Chong Su
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.39 no.2
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    • pp.150-160
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    • 2016
  • The quality of service in ERP services is a key issue in innovating the ERP performance as an IT service for corporations. Currently, most of the research works for this area are based on the existing quality models such as SERVQUAL, which are said not to measure service quality properly. Also, it does not consider the factor of the system acceptance, which is thought to be closely related to the quality of service in this type of IT services. Therefore, a research model is required, which can address the issues related to the ERP service quality measurements. In this paper, new research models have been proposed, and empirical data obtained from SME's ERP users have been applied to the proposed model to analyze the causal relationship between quality factors and to identify the most suitable quality measures. Also, the relationship between the service quality and the system acceptance was analyzed using a combined model. The results show that factors such as productivity and convenience affects the quality mostly and that the most appropriate measure for the service quality of ERP service is satisfaction. Also, for the system acceptance, the ease-of-use is the main factor. And, the service quality and system acceptance shows a strong correlation. This means that, in order to enhance the quality of ERP services, the service provider needs to provide customers with productivity-enhanced user-friendly IT services and active product support. The work of this research can help to improve the service quality and the user acceptance of ERP services and to lead further research works in this area.

A Study on The Implementation Procedures and Limitations of Quality Cost System (품질비용(品質費用)시스템의 구축절차(構築節次)와 한계(限界)에 관한 소고(小考))

  • Yoo, Han-Joo;Kim, Dal-Gon
    • Journal of Korean Society for Quality Management
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    • v.22 no.4
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    • pp.132-151
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    • 1994
  • Quality is a critical competitive factor in today's environment because of the impact of quality on market share, productivity and costs. Especially in Korean companies, the importance of quality is heightened as they are losing price competitiveness compared to the new industrialized countries. The traditional approach to quality improvement has been focused on workers. The primary means to achieving acceptable outgoing quality has been to inspect quality by adding more inspectors and inspection stations. This is an example of quality cost that can be reduced through the preventive actions against bad quality. Quality cost is best viewed as a measure of costs specifically associated with the achievement or nonachievement of product/service quality required by customers. This paper examines the concept of quality cost, provides guidance to implementing a quality cost system, and identifies the limitations of quality cost information. These limitations are the target for future research for an efficient and effective implementation of quality cost system.

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A Study on the shift to the reliability-based defense quality policy (신뢰성 기반의 국방 품질정책 전환을 위한 방안 연구)

  • Jeong, Younggkwon;Yoo, Hanjoo;Song, Gwangsuk
    • Journal of Korean Society for Quality Management
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    • v.46 no.2
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    • pp.193-210
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    • 2018
  • Purpose: The purpose of this study is to escape from the existing defense quality policy focused on government-led quality assurance for mass-produced items and to secure quality reliability of weapon systems through a defense quality policy paradigm shift based on designing a verification systems anchored on reliability through the enhancement of military supply quality control in the development stage, the enhancement of quality responsibility of the manufacturing contractor and other methods. Methods: For the shift to the quality-based defense quality policy, the status and the problems of the status quo are analyzed and the direction of future defense quality policy is suggested based on literature review of the concept of reliability and reliability in the field of defense, on case studies of global corporations and their quality policies, on the background on quality assurance in defense, and on case studies of quality policies in other government organizations, Results: Based on the case studies of quality policies in global corporations and other government agencies, the importance of preventive quality control from the early development stages, quality control based on the reliability of the materials and parts, and shift of the quality policy to a certification system to achieve these objectives were highlighted. Conclusion: To secure reliability of weapon system quality, the quality policy must be shifted to a system focused on reliability-based design and verification and there is a further need to enhance the operational efficiency and capacity of DTaQ based on studies and evaluation of weapon system reliability.

A Quantitative Measurement and Evaluation of Software Product Quality (Software 품질의 정량적 측정과 평가)

  • Im Dae-Heug
    • Management & Information Systems Review
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    • v.18
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    • pp.201-222
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    • 2006
  • As the competition between countries has become higher and the notion of software quality has been widely spread. it has been necessary to develop technologies that can ensure and produce high quality software. With the advent of information-oriented society. quality control has to transfer to the quality control activities focused on software system instead of those activities focused on hardware system. If so, how do we get to handle the quality control on the basis of the new approach. Also, as software applications have grown. so too has the importance of software quality. In order to manage software quality, the technology to specify and evaluate both the software product quality and development process quality objectively quantitatively is most important. To produce products of good quality, we need a more progressive quality control system according to the need of software development life cycle. In other words, we do software right the first time or build quality in the process. On the basis intermediate and final time or build quality in the process. On the basis of data achieved, we can evaluate the products according to the consequences of the data, What are the problems to contrive the software quality control system?, we con promote the quality of products. To achieved that goal, we con provide a suitable the technique and method of software quality control.

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A Study on Method for software Quality control (소프트웨어 품질관리 방법에 관한 연구)

  • Im Dae-Heug;Jang Young-Suk
    • Management & Information Systems Review
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    • v.15
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    • pp.245-262
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    • 2004
  • As the competition between countries has become higher and the notion of software quality has been widely spread. it has been necessary to develop technologies that can ensure and produce high quality software. With the advent of information-oriented society. quality control has to transfer to the quality control activities focused on software system instead of those activities focused on hardware system. If so, how do we get to handle the quality control on the basis of the new approach. Also, as software applications have grown, so too has the importance of software quality. In order to manage software quality, the technology to specify and evaluate both the software product quality and development process quality objectively quantitatively is most important. To produce products of good quality, we need a more progressive quality control system according to the need of software development life cycle. In other words, we do software right the first time or build quality in the process. On the basis intermediate and final time or build quality in the process. On the basis of data achieved, we can evaluate the products according to the consequences of the data, What are the problems to contrive the software quality control system?, we con promote the quality of products. To achieved that goal, we con provide a suitable the technique and method of software quality control.

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대용량 데이터를 처리하는 ERP시스템의 성능개선(튜닝) 사례;(주)대교

  • Seo, Byeong-Min;Kim, Seung-Il
    • 한국경영정보학회:학술대회논문집
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    • 2007.06a
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    • pp.582-587
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    • 2007
  • ERP system is a good one because it provides required data to the Board of Directors at the right time, but needs to collect many data in this system. Nevertheless, increase in data leads to the system's quality deterioration which makes companies to carry out quality improvement. In order to solve quality deterioration problem, a company's quality improvement director must execute under acknowledgement of the relationships between sectors to be improved, which are DBMS, Application, System, Data Management, Archiving, and Reorganization. But in many cases, these relationships are ignored due to massive size of each of the sectors, resulting fragmental quality improvement operation. This case paper proposes a solution to effectively solve quality deterioration problem created by the massive data produced while operating ERP System(constructed by SAP package and web). First, it defines the sectors where quality improvements are vital, and lists out things to be considered. Then, by analysing the working process of these sectors, proposes the most efficient order of the improvement process. This case will eventually help the company's quality improvement director to execute quality improvement most effectively without trials and errors, which is this paper's ultimate goal.

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