• Journal of Korean Society of Industrial and Systems Engineering
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• v.28 no.3
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• pp.18-25
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• 2005

QFD is a system fur designing a product or service base on customer demand and involving all members of the producer or supplier organization. In this paper, we will introduce application of QFD as a tool for the mobile phone battery R&D.

• Journal of Korean Society for Quality Management
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• v.30 no.1
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• pp.1-21
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• 2002

The purpose of this study was to empirically examine the customer oriented quality creation by considering quality elements required by customers in the product design process. The study tried to extract attractive quality elements by using Kano's model. After identifying the elements HOQ(the house of quality) of QFD(quality function deployment) was used to identify the trend of quality elements evaluation. Test for equal means (t-test) was applied to verify the attractive quality elements of adult shoes. It made us find the customer oriented quality elements from the customer needs and latent dissatisfaction. We collected the opinions of experts on shoes and complete the cause and effect diagram and affinity diagram (KJ method). The data of the questionnaire was put to the QFD and the contents of quality elements was identified by brain storming method. We calculated indexes which were the multiplication of weight and marks of quality elements in the cross table of the HOQ by QFD. Then we tested for the equality of means between the indexes and the sum of attractive quality elements. The results for equal means were statistically significant. To create the customer quality the product design should be differentiated between the age groups over attractive quality elements.

• Proceedings of the Korean Society for Quality Management Conference
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• 2010.04a
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• pp.364-369
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• 2010

In this Paper, We proposed important KPI which is very critical problem that all enterprises must send out. We surveyed 50 company which are received Excellence Service Quality Certification by Government and we select KPI. We find critical KPI which is calculated important value by relation knowing KPI and item of SQ Model by using QFD Method. We hope proposed KPI which is being used in the enterprises.

• International Journal of Quality Innovation
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• v.4 no.2
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• pp.101-122
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• 2003

With the development of the American Customer satisfaction index (ACSI), research on customer satisfaction measurement or evaluation methods have become significant in the last decade. Most of international customer satisfaction barometers or indices are evolved based on the cause and effect relationship model of ACSI. Of critical importance to validity of customer satisfaction indices is how to construct a measurement attribute or indicator model and provide an effective implementation method effectively. Quality Function Deployment (QFD) is a very useful tool for translating the customer voice into product design through quality engineering. In fact, this is a methodology for measuring and analyzing evaluation indicators by their relationship matrix. In this paper, we will make an effort to integrate the framework of QFD into the measurement problem of customer satisfaction, and also develop a new multi-phase QFD model for evaluation of Customer Satisfaction Index (CSI). From the houses of quality in this model, the evaluation indicators impacting on customer's global satisfaction are identified by means of their relationship matrix. Then the evaluation indicator hierarchy and its measurement method for the customer satisfaction index are presented graphically. Furthermore, survey data from the Chinese automobile maintenance sector and a relevant case study are utilized to show the implementation method of the QFD model used to measure and analyze of customer satisfaction.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.38 no.2
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• pp.120-128
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• 2015

Quality function deployment (QFD) is a useful method in product design and development to maximize customer satisfaction. In the QFD, the technical attributes (TAs) affecting the product performance are identified, and product performance is improved to optimize customer requirements (CRs). For product development, determining the optimal levels of TAs is crucial during QFD optimization. Many optimization methods have been proposed to obtain the optimal levels of TAs in QFD. In these studies, the levels of TAs are assumed to be continuous while they are often taken as discrete in real world application. Another assumption in QFD optimization is that the requirements of the heterogeneous customers can be generalized and hence only one house of quality (HoQ) is used to connect with CRs. However, customers often have various requirements and preferences on a product. Therefore, a product market can be partitioned into several market segments, each of which contains a number of customers with homogeneous preferences. To overcome these problems, this paper proposes an optimization approach to find the optimal set of TAs under multi-segment market. Dynamic Programming (DP) methodology is developed to maximize the overall customer satisfaction for the market considering the weights of importance of different segments. Finally, a case study is provided for illustrating the proposed optimization approach.

• Proceedings of the KSR Conference
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• 2005.05a
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• pp.151-156
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• 2005

The objective of this study is to devise an accident scenario analysis method adept at creating accident scenarios at the Preliminary Hazard Analysis(PHA) step of a hazard analysis for railway system. This approach was inspired by the Quality Function Deployment(QFD) method, which is conventionally used in quality management and was used at the systematic accident scenario analysis(SASA) for the design of safer products. In this study, the QFD provides a formal and systematic schema to devise accident scenarios while maintaining objective. The accident scenario analysis method first identifies the hazard factors that cause railway accidents and explains the situation characteristics surrounding the accident. This method includes a feasibility test, a clustering process and a pattering process for a clearer understanding of the accident situation. Since this method enables an accident scenario analysis method to be performed systematically as well as objectively, this method is useful in building better accident prevention strategies. Therefore, this study can serve to reduce railway accident and be an effective tool for a hazard analysis.

• Journal of the Korean Society of Systems Engineering
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• v.8 no.1
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• pp.63-75
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• 2012

For the definition of development project, this paper proposes an integrated design model for the project 3P's(Products, Process, and People) architecture solutions balancing the originating requirements as well as the design targets of product, process, and IPDT. The model is suggested to develop the integrated design method with trade-off analysis and alternatives evaluation of products, processes, and IPDT using QFD.

• IE interfaces
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• v.17 no.3
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• pp.261-268
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• 2004

The primary goal of the requirement analysis phase during information system development is to identify and document what is really needed, in a form that clearly communicates to the user and to development team members. Presented in this paper is a QFD(Quality Function Deployment)-based requirement analysis method and procedure for developing a large-scale enterprise information system. For the purpose of elicitation of software functional requirements, this paper adopts the method of HOQ(House Of Quality) and proposes a simplified HOQ which is more suitable for the software requirement analysis. As a result of this paper, it suggests desired functionalities for an integrated design &manufacturing information system.

• International Journal of Quality Innovation
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• v.4 no.1
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• pp.1-19
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• 2003

This paper describes the origins, evolution of Quality Function Deployment and its transfer to the West. Following a comprehensive review of the literature and how QFD has been defined, and applied, the paper analyses the critical factors which impinge on QFD implementation success. A discussion which covers the enabling criteria found to be inherent in Japanese applications is contrasted with the Western approaches documented hitherto. In particular the Company Wide Quality Control (CWQC) approach in Japan versus the emerging concept of Total Quality Management and their impact on QFD implementation. A critical analysis of the main differences isolated from the review of the literature and which characterise the Japanese method of QFD implementation which is leading, and The Western approaches which appear to be lagging is included in the paper, together with some useful conclusions:

• Journal of Korean Society of Industrial and Systems Engineering
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• v.33 no.4
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• pp.209-217
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• 2010

Reliability tools such as QFD and FMEA identify voice of customer related to product design, its use, how failures may occur, the severity of such failures, and the probability of the failure occurring. With these identified items, a development team can focus on the design process and the major issues facing the product in its potential use environment for the customer. The purpose of this research is to develop a reliability estimation process of agricultural machinery components using QFD, FMEA, and field failure data. Based on QFD method, customer requirements, engineering design elements and part characteristics were deployed. Using the field failure data, failures are investigated, and Weibull B10 life are estimated. This estimation process is useful for preparing the design input and planning the durability target.