• 마케팅과학연구
• /
• 제12권
• /
• pp.77-97
• /
• 2003

본 연구에서는 서비스 마케팅 요인 중 인적 서비스 요인이 고객과의 만족, 관계의 질 및 몰입에 어떠한 영향을 미치며 그에 따라 호텔의 성과인 재이용의도에 어떠한 영향을 미치는지를 분석하였다. 실증분석 결과 인적 서비스 요인인 기술적 요인 및 고객 지향적 요인은 고객만족 및 관계의 질에 유의적인 영향을 미쳤으며, 기능적 요인은 관계의 질에만 영향을 미쳤다. 또한 고객만족 및 관계의 질은 고객몰입에 유의적인 영향을 미쳤으며 고객몰입 또한 성과요인인 재이용의도에 유의적인 영향을 미쳤다. 특히 고객몰입에 대한 제 영향요인들의 구조적 탐색결과 고객만족이 고객몰입에 미치는 영향력보다 구매자와 공급자간의 상호작용에 의해 구축된 관계의 질이 고객몰입에 영향력이 더 큰 것으로 나타났다. 그러므로 관계 질의 구성요인인 종업원에 대한 신뢰와 고객만족이 상호작용 할 경우 고객몰입에 더 많은 시너지 효과가 나타난다는 것이다. 고객만족 수준이 낮을 경우에도 서비스 제공자의 관계 노력이 높은 경우에는 관계몰입이 높게 나타난다는 것울 시사한다. 서비스 제공자의 태도가 서비스 이용 고객의 몰입수준을 좌우하는 핵심요소임을 시사하고 있다.

• 만화애니메이션 연구
• /
• 통권27호
• /
• pp.221-247
• /
• 2012

일본인의 삶의 뿌리를 이루고 있는 전통문화에 대한 이해, 시대의 변화에 따른 전통 가치관의 변화 양상을 살펴보기 위해서는 유비쿼터스 사회의 미디어 속에 투영된 현대 일본인의 모습을 파악할 필요가 있다. 이를 위해 본 연구에서는 유비쿼터스 사회의 미디어에 나타난 일본인의 가치관 변화 양상과 사회문화적 배경이 되는 문화적 뿌리(전통문화)를 찾아보기 위하여, 현대 일본인이 자주 접하는 다양한 매체(휴대폰, 블로그, 캐릭터, 영화)에 나타난 전통의식과 전통문화에 대해 살펴보았다. 본 연구의 연구결과는 다음과 같다. 첫째, 일본의 젊은이들은 휴대폰을 타인의 프라이버시에 개입하고 싶지 않다는 옅은 친밀성을 강화하는 수단으로 사용하고 있다. 둘째, 일본인은 본심의 개방이라는 측면에서 익명성을 바탕으로 한 일기 형식의 블로그를 선호하는 편이다. 셋째, 일본의 여고생 및 직장여성이 가장 많이 사용하는 "귀엽다"라는 표현은 안심감, 위로를 받으려는 일본적 전통 문화에서 출발하였으며, 일본의 캐릭터의 배경이 되는 문화요소로서 불상, 부적, 요괴전설, 칠복신, 복고양이 등을 들 수 있다. 넷째, 일본의 영화에서 나타난 전통가치를 의리 야쿠자, 스모, 인간관계(남녀 가족 이웃)측면에서 살펴보았다. 현대 일본인이 자주 이용하는 매체를 대상으로 한 전통문화에 대한 연구 결과는 일본 콘텐츠 비즈니스 분야에 진출하고자 하는 기업이 성공적인 비즈니스 모델을 구현할 수 있는 전략 설정에 활용될 수 있으며, 일본 진출 과정에서 일본인의 요구에 맞는 콘텐츠 및 서비스를 발굴하는데 기초적인 자료로서 활용될 수 있기를 기대한다. 또한 일본인의 공동체 삶의 공간이 오프라인 중심에서 온라인으로 서서히 이동하는 사회문화적 변화양태를 고찰함으로써 현대 일본인의 삶과 문화를 이해하는데 기초적인 단서를 제공할 것으로 기대한다.

• 유통과학연구
• /
• 제8권3호
• /
• pp.5-15
• /
• 2010

Business corporations have become specialized and on the basis of various interests try to strengthen their competitiveness through a cooperative system of purchase, distribution, service and IT technology. And an advanced Internet-based electronic commerce has witnessed explosive growth and a business-to-business (B2B) electronic commerce. Through E-marketplace. business corporations achieve such diverse utilities as expenditure curtailment, process reduction and prime cost reduction. And with business depression worldwide and soaring prices of materials, many business corporations consider the introduction of comprehensive purchase of MRO (maintenance, repair and operation) materials. The Purpose of this study was to examine the definition of B2B E-marketplace and the utilities of MRO commerce correctly focusing on an empirical analysis of cases of MRO supply and purchase business corporations. The indications acquired from this research results are as follows. Firstly, as for MRO integrated purchase under the characteristics of the market environment, it had to use the supplier obligatorily through the integrated purchase on the level of CEO's decision-making or the group rather than the voluntary will of the purchasing department or the procurement department. Secondly, as for the present B2B E-marketplace MRO purchase, the purchasing agency business has formed the mainstream, but it is aiming at the diversification of the benefit by supplementing/correcting the business model such as category type, mediation business type, MRO-type advancing in the store inclusive of the purchasing agency business, keeping pace with the potential market of MRO. Thirdly, as for analysis of the products, the purchaser wants more various products and assortment of goods than those of the present time, and also to be provided with the precise product information. Especially, as the importance of the product sourcing becomes high, the whole energy has been bestowed on acquirement of the excellent suppliers. Fourth, as for use of B2B E-marketplace MRO integrated purchasing system, there are the purchasing companies complaining the inconvenience even until now, and there is the demerit spending the long time during the image move and the process treatment. It shall try to shorten the searching time and the process treatment time as the system is centered on the purchaser. In order to enhance the efficiency of MRO E-marketplace purchase, followings must be considered: First, because the importance of product sources ever increases, an excellent supplier must be secured earnestly. Second, the time of process must be reduced focusing on purchasers. B2B E-marketplace will increase and diversify electronic commerce continuously. Through MRO E-marketplace, business corporations will reduce expenditure, achieve a transparent and speedy trade, and purchase products of fine quality, thus establishing a most effective market. In addition, in this study the investigator brings focus into MRO which has not been clearly discussed in the academic and business world so far and intensively highlights an indirect material-oriented expenditure curtailment effect. By taking all the aspects of supplier, purchaser and practical economical value into account, the investigator presents a strategic direction for the successful comprehensive purchase of B2B MRO.

• 한국정보과학회논문지:시스템및이론
• /
• 제35권5호
• /
• pp.213-222
• /
• 2008

본 논문은 2D 가상 착의 시스템의 컬러 영상 분할 및 직물 텍스쳐 매핑에 관한 것이다. 제안된 시스템은 컬러 영상 분할에 의해 2D 의류 모델 영상으로부터 분할된 의류 형상 영역에, 명도 차분 맵에 기반하여 사용자가 선택한 새로운 직물 패턴을 가상적으로 착용시킬 수 있는 것이 특징이다. 제안된 시스템은 모델 의류의 색이나 명도에 상관없이, 선택된 의류 형상 영역의 음영 및 조명 특성을 유지하면서 직물 패턴이나 직물 색을 가상적으로 변경시킬 수 있다. 또한 각기 다른 스타일 혹은 전체적인 차림새를 위한 다양한 직물 패턴 조합을 신속하고 용이하게 시뮬레이션하고 비교 선택할 수 있다. 제안된 시스템은 다양한 디지털 환경에서 실시간 처리가 가능하고 비교적 자연스럽고 사실적인 가상 착의 스타일을 제공할 뿐만 아니라 수작업을 최소한으로 줄인 반자동화 처리가 가능하기 때문에 높은 실용성과 편리한 사용자 인터페이스를 제공할 수 있다. 제안된 시스템에 따르면, 실제 의복을 제작하지 않고도 직물 패턴 디자인이 의복의 외관에 미치는 영향을 시뮬레이션할 수 있으므로 직물 디자이너의 창작활동을 도와줄 수 있고, 또한 구매자의 의사결정을 지원해 B2B 또는 B2C 전자상거래 행위를 촉진할 수 있다.

• 유통과학연구
• /
• 제9권1호
• /
• pp.49-59
• /
• 2011

Although the South Korean organic food market is in the infancy compared to other industrialized countries, Korean consumers'interest in organic food and retail stores devoting space to organic products have been rapidly increasing. Despite the fact of organic food popularity, the term "organic" is interpreted differently by individuals. As opposed to the US, Japan and the EU where have operated an integrated organic food labelling system, Korea has adopted complex organic labelling systems regulated by several different government bodies. As a result, complicated food labelling standards make consumers confused when purchasing organic foods. Furthermore, in terms of country of origin (COO), it is argued by a lot of researchers that COO effects vary from product to product and from country to country; moreover, other informational cues such as brand and price can influence COO effects. In modern society, COO labelling has been complicated, due to the sourcing, manufacturing and market locations of merchandise spread over the world. Accordingly, the evaluation of COO effects has become complex. In order to examine these issues, a quantitative research was selected to classify the commonfeatures of organic food consumers and construct statistics such as the extent to which people are aware of organic food and COO labellingvia a questionnaire which took place in two cities in Korea with a cluster sample of 161 organic food purchasers. As for the data analysis, one-way analysis of variance (ANOVA), T-tests, bivariate crosstatulations with Cramer's V were conducted,depending on the characteristics of variables and the assumptions the research data need to fit. It has been concluded that in general, Korean organic consumers comprehend the term "organic"in a closer way to the general concept rather than technical term, thus people do not appreciate environmentally labels which include organic food labels, although marital status influence the degree of label awareness, regardless of gender, age, education level and so on. Regarding COO effects on organic food, home organic products were Korean consumers'first choice over those from industrialized countries and developing nations. Specifically, in processed organic product category, domestically cultivated and processed organic products were absolutely preferred to leading national brands produced with imported ingredients and international brands. However, due to a lack of checks of ingredients' COO, consumers tend to purchase a leading national organic food brand, believing that it is a pure organic food sourced domestically. As a consequence, this research has suggested some important managerial implications and future research directions. In order to prevent consumer confusion when buying organic foods, it should be noted that consumers do not comprehend the organic food certifications, due to complicated labelling systems for organic produce and processed organic foods. Therefore, government bodies related to organic food distribution have to know consumers' perception of organic food labels and the significance of customer-oriented labels and reestablish labelling standards. Similarly, public advertising should be followed to raise public awareness of the labelling to enable customers to have the correct information. In addition, not only international marketers but also domestic marketers need to understand COO images and also the influence COO of ingredients has on the image of an organic product.

• 유통과학연구
• /
• 제11권10호
• /
• pp.5-15
• /
• 2013

Purpose - With the increase in fervor to purchase luxury brands, new social problems have arisen, such as excessive preoccupation with luxury brands and high preference for forged luxury goods. Therefore, the issues related to luxury brands, termed "Luxury Syndrome," have emerged as an area of great interest for researchers and practitioners. However, previous studies neglect to categorize this preference for luxury brands. Therefore, this study aims to identify the different purchasing behaviors of consumers using the types of luxury brands preferences as parameters. Research design, data, and methodology - This study arranges a causal relationship model assuming that purchase behaviors positively (+) affect typified preference for luxury brands and purchase intentions. We administered a questionnaire survey to the purchasers who bought luxury brands from department stores to secure additional data necessary to verify the hypotheses in this study. We then processed the data using SPSS 19.0. We further analyzed the basic data using frequency and descriptive statistical analysis, and verified the measurement tools through feasibility and reliability analyses. Moreover, this study uses multiple regression analysis to verify the hypotheses. Further, this study tests the path effect between luxury brand purchase attitude and purchase behavior, with non-intrinsic preference and intrinsic preference as the mediating variables. Results - Based on the results, the impact of tendencies of conspicuous consumption and self-monitoring on non-intrinsic preference was significantly positive (+), while the impact of tendencies of pursuit of a reference group, conspicuous consumption, and self-monitoring on intrinsic preference and purchase intentions was significantly positive (+). Further, non-intrinsic and intrinsic preferences positively (+) influence purchase intentions and the impact of non-intrinsic preference took an absolute portion. However, the tendency of dependence on brands negatively (-) impacts purchase intentions. The results showed that self-monitoring and conspicuous consumption tendencies have greater effect on purchase intention, which is mediated by non-intrinsic preference. In contrast, reference group following tendency has a greater effect on purchase intention, which is mediated by intrinsic preference. Conclusions - Based on the results, the study verifies that the consumption of luxury brands in Korea has not yet entered the settling period. The tendency for conspicuous consumption and the tendency for pursuit of the reference group were relatively important aspects for the consumers who prefer luxury brands non-intrinsically and intrinsically, respectively. Especially, it was found that the purchase intentions for forged brands originate from the tendency to depend on brands. Based on these findings, this study suggests the measures to develop and mature the luxury brands market, and reinforce marketing performance at the three levels, that is, government, distributors, and manufacturers. The luxury brands manufacturers should devote themselves to the production and design of products to catch the attention of mature consumers of luxury brands. The luxury brands distributors should then raise the level of Customer Relationship Management (CRM) for opinion leaders. Finally, the Government should prepare effective policies for the development of luxury brands and provide a variety of economic support.

• 유통과학연구
• /
• 제11권10호
• /
• pp.107-116
• /
• 2013

Purpose - Eggs are nutritionally complete and one of the most popular natural foods. Moreover, the poultry industry is one of the important food industries. However, early industrialization of the poultry industry on its own did not lead to further development compared to other livestock industries. In this study, we investigate what factors influence consumers' behavior and how consumers' understanding of retail business affects their propensity to consume. This study is different from other studies as it analyzes how the brand names of manufacturers and distribution companies affect the purchasing characteristics or actual purchase behavior of consumers in order to suggest how these manufacturers and distribution companies can increase their competitiveness. Research design, data, methodology - This study conducted a survey of 250 randomly selected egg purchasers in discount stores from January to April 2013. Consumers' purchase tendencies were calculated through frequency analysis. This result was then utilized using cluster analysis to draw a conclusion about which purchase tendency influenced consumers buying three different brands of eggs or whether this tendency really affected consumers. As a result, the outcomes of Hypotheses 2 and 3 were not clear so we drew a conclusion with our analysis of Hypothesis 1. Results - While the outcomes of Hypotheses 2 and 3 did not clearly indicate whether purchasing tendencies affected consumers when buying eggs, our analysis of Hypothesis 1 indicated that consumers were affected by the quality of the eggs rather than exterior factors such as the brand name. Thus, we concluded that it is important to promote the excellence of the quality of the eggs. Usually firms buy eggs from farms and repackage them in order to sell them. In this sense, if consumers were aware of this egg production process, and eggs were fairly distributed to retailers, large retail PB businesses would also be able to enhance their competitiveness. Conclusions - The brand, packaging, retail outlet, and other external features influenced the purchase of eggs to a certain degree, while shelf life, grade of the eggs, cleanliness, and other intrinsic characteristics had more influence. In particular, shelf life was the most important factor influencing purchase. Consumers were influenced not only by intrinsic characteristics of the eggs but also by large-scale producers' brands. Consumers relied upon the brand despite reduced competition because they found it difficult to identify shelf life and/or cleanliness. Small businesses and/or large-scale retailers can remain competitive by maintaining the freshness and cleanliness of the eggs. Further studies need to investigate areas in which consumers' cognition of the product is poor and/or the purchase inclination with regard to less developed industries such as eggs. In this study, the greatest problem was that consumers did not consume in accordance with the current situation as consumers have preferred fresh and clean eggs for a long time compared to purchase decisions based on external brands and/or packaging.

• 무역상무연구
• /
• 제20권
• /
• pp.129-150
• /
• 2003

Software license agreements, to be useful in the mass market, could not be individually negotiated, and had to be standardized and concise. The software license agreement needs to be presented to the licensee-users in a fashion that would allow for mass distribution of software, also for it to enforceable, that would draw the users' attention to the terms and conditions under which the publisher allowed the use of the software. These needs have been accomplished, with or without fail, through so called the "shrink-wrap licenses" Shrink-wrap licenses purpose to transfer computer softwares to their users by defining the terms and conditions of use of the software without implicating the "first sale doctrine" of the Copyright Act. These shrink-wrap licenses have become essential to the software industry. However, in USA, the law applicable to these licenses has been unclear and unsettled. Courts have struggled to develop a coherent framework governing their enforceability. Meanwhile, the National Conference of Commissioners on Uniform State Laws ("NCCUSL") in USA promulgated the Uniform Computer Information Transaction Act ("UCITA") governing contracts for computer information transaction on July 29, 1999. One clear objective of UCITA was to settle the law governing the enforceability of shrink-wrap licenses. In these respects, this paper first introduces the various forms that shrink-wrap licenses take(at Part II. Section 1.), and explains the main advantages of them(at Part II. Section 2.) Here it shows how shrink-wrap licenses value themselves for both software publishers and users, including that shrink-wrap licenses are a valuable contracting tool because they provide vital information and rights to software users and because they permit the contracting flexibility that is essential for today's software products. Next, this paper describes the current legal framework applicable to shrink-wrap licenses in USA(at Part III). Here it shows that in USA the development of case law governing shrink-wrap licenses occurred in two distinct stages. At first stage, judicial hostility toward shrink-wrap licenses marked such that they were not enforced pursuant to Article 2 of the Uniform Commercial Code. At second stage, courts began to recognize the pervasiveness of shrink-wrap licenses, their indispensability to the rapidly expanding information technology industry, and the urgent need to enforce such licenses in order to maintain low prices for consumers of computer hardware or software, resulting in the recognition of shrink-wrap licenses. Finally, in view of the importance of UCITA, this paper examines how it will affect the enforceability of shrink-wrap licenses(at Part IV). The drafters of UCITA, as well as the scholars and practitioners who have criticized it, agree that it validates shrink-wrap licenses, provided certain procedural protections are afforded to purchasers. These procedural protections include the licensee end-user must (i) manifest his assent to the shrink-wrap license, (ii) have an opportunity to review the shrink-wrap license, (iii) have a right to return the product without costs.

• 한국식생활문화학회지
• /
• 제26권3호
• /
• pp.220-229
• /
• 2011

This study attempted to understand the perception and the degree of trust that consumers had in the national agricultural food accreditation system, to inquire into and examine the consumers' perception of traditional food quality certification performed for the protection of excellent traditional food, and to propose the right direction for the policies on the traditional food quality certification system and the plans to improve consumers' perception of the system. According to the results of this survey performed in married women, based on the 'the recognition of accreditation system' and 'the recognition of certification marks' of 'the seventh national agricultural food accreditation system' presently being used by the Ministry for Food, Agriculture, Forestry and Fisheries, the household food purchasers showed high recognition for eco-friendly agricultural product accreditation, processed food KS certification, and organically processed food certification in that order. Meanwhile, it was shown that they indicated low recognition for the traditional food-related accreditation systems such as 'traditional food quality certification' and 'food grand master'. It was found that reliability of the certification mark provided by the agricultural food accreditation system gained 3.54 points (on a 5-point scale), and 68.1% of the study subjects referred to the certification marks while purchasing agricultural foods. And most of them answered to the question of 'why they referred to the certification marks' saying that it was done 'to choose safe food'. The most frequent answer to question of 'the means to recognize the traditional food quality certification system' was 'broadcasting, advertising'. 57.3% of the subjects had a previous experience of buying a product certified by the traditional food quality certification system, and 93.2% of all the subjects had the intention to buy a product certified by the traditional food quality certification system later. And most of them answered that 'strengthening government policies' would be the most ideal way to inform the public of the traditional food quality certification system. According to the results of this study, while 'relying on the traditional food quality certification system in general' was relatively high among the consumers, 'intention to buy quality certified products by visiting a distantly located store' was low; thus, from this analysis, it can be seen that there is a need for diversification of places selling these quality certified products and to establish a distribution network for these products.

• 한국컴퓨터정보학회논문지
• /
• 제12권3호
• /
• pp.213-223
• /
• 2007

본 논문은 인터넷 쇼핑몰 이용자의 성별에 따른 구매 전 지각된 위험과 구매의도에 관한 연구이다. 이를 위해서 인터넷 쇼핑몰 사이트에서의 지각된 위험이 구매의도에 영향을 미치는지 알아보고, 도출 되어진 구매 전 지각된 위험이 성별에 따라 차이가 있는지와 함께 성별에 따른 구매 전 지각된 위험과 구매의도의 관계에 영향력이 있는지를 검증하는 것이 본 연구의 목적이다. 분석 결과, 구매 전 지각된 위험은 경제적 위험, 제품성능위험, 사회적 위험, 기술/시간손실 위험 Privacy 위험의 5가지 요인으로 구성되었다. 먼저 구매 전 지각된 위험이 구매의도에 영향을 미치는지 분석 하였고, 구매 전 지각된 위험이 성별에 따라 차이가 있는지를 분석하였다. 마지막으로 성별에 따른 구매 전 지각된 위험과 구매 의도의 관계가 달라지는지를 분석하였다. 결국 인터넷 쇼핑몰 사이트의 구매 전 지각된 위험은 구매의도에 영향을 미치고 있고, 성별에 따라서도 구매 전 지각된 위험에 차이가 있다는 결과를 보여주고 있다. 이는 인터넷 쇼핑몰을 이용하여 구매하는 구매자들은 위험이라는 인식을 갖고 이용하고 있음을 의미하고 있다.