• Journal of Korean Library and Information Science Society
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• v.51 no.4
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• pp.185-210
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• 2020

The library faced an unexpected crisis of COVID-19, and as a countermeasure strategy, non-face-to-face online service has been reinforced. Therefore, this study attempted to present a plan to overcome the challenges arising from rapidly changing external environment and current crisis. To this end, data search, electronic library, library service, cultural event and open space management status of 288 public libraries serviced as an integrated site were investigated. Based on this, the meaning of online services in the post-COVID-19 era and the implication of it were examined. As a result, first, the increase in the use rate of online data search services with the spread of non-face-to-face culture, second, the expansion of the services of the electronic library, third, the diversification of non-face-to-face, online services, fourth, expansion of online cultural event services, fifth, the diversification of open space services were proposed, sixth, Introduced an artificial intelligence system for unattended loan return based on access and the Seventh, expansion of experiential cultural support services and educational contents through VR, AR and MR. It is deemed necessary for the research on the future direction of the library's non-face-to-face services to be conducted by investigating the current status of online services in various types of libraries and the types and case studies of library services in the era of COVID-19.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.1
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• pp.299-324
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• 2018

This study analyzes the processes and the needs of public library services for multicultural populations based on cooperation between public libraries and local organizations. In-depth interviews with public librarians and officers of local organizations were conducted for this case study. Result shows that cooperation was inevitable because there was not enough library personnel compared to the amount of services they have to provide, and the librarians did not have proper skills to serve the diverse populations. Public libraries were cooperating with many local organizations including the Multicultural Family Support Center. Gatekeepers of ethnic communities were playing important roles in promoting and inviting participants for library programs. Many children and young adults with immigration background gained positive views on reading and libraries after participating library programs based on cooperation between public libraries and local organizations, which was recognized as the best achievement of cooperation by many interviewees. Despite many good results of cooperation, how to get to the majority of diverse populations who are not library users yet is still a question mark. Interviewees for this study all agreed that current library service has limitations and insisted a whole new method to invite immigrants and their families to public libraries should be created.

• Journal of the Korean Society for Library and Information Science
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• v.51 no.1
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• pp.271-287
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• 2017

This study aims to conduct a big data analysis of public library operations and uses of 16 metropolitan local government of Korea by using the Chernoff face method. This study is the first to use the Chernoff face method for big data analysis of library services in library and information research. The association of variables and human facial features was decided by survey. The study reveals that in general the provincial governments in Korea operate more libraries, invest more budgets, allocate more staff and hold more collections than metropolitan cities. This administration resulted in more use of libraries in provincial governments than metropolitan cities.

• Journal of the Korean Society for Library and Information Science
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• v.19
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• pp.151-188
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• 1990

The aims of automation efforts in libraries are the rationalization of interval work and improvement of user services. After a period of exclusive internal computer utilization, later voluntary contact with the computer (e.g., circulation control with self services), patrons of American libraries now have to go to a computer terminal if they want certain information. Online public access catalogs(OPAC) have been used in American libraries since the end of the seventies. But OP AC are accepted by patron only if they have a useful and flexible user interface. This paper briefly describes the use of online catalogs in different type of libraries, categories of user (user, non-user), aspect of catalog use in context with computer experience etc. The disscussion then focuses on the characteristics of the final report of online catalog use study of Council on Library Resources and user problems in searching, as reported in many other catalog use studies.

• Journal of the Korean Society for Library and Information Science
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• v.56 no.3
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• pp.27-46
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• 2022

Today, public libraries are contributing deeply to our society by strengthening their ability and services to identify and respond to users' needs through various programs. However, it is difficult to find a study that analyzed the research status of public library programs or changes over time. Therefore, for the purpose of systematically grasping research trends in the field of overseas public library programs, an intellectual structure analysis based on keyword profiling was performed. Specifically, subject terms analysis, network analysis and cluster analysis, and analysis by period/year were performed based on the controlled keywords (subject terms) of journal articles papers searched in the LISTA database. As a result, first, it was found that 9 subjects corresponding to all global/hot/local topics are leading the research in the field of overseas public library programs. Second, five research areas in the field of overseas public library programs(cultural programs, outreach programs, activity programs, public services, community) could be visualized and clearly identified. Third, research in the field of overseas public library programs began in earnest in the late 1990s and was active from the mid-2000s to the early 2010s, and after that, it was found to be somewhat stagnant until recently. This study is the result of specifically identifying research trends on programs that recently emerged as a major task of public libraries, and can be used as basic data and prior knowledge to explore the development direction of public library programs in the future.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.1
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• pp.47-77
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• 2011

Due to the growth of people's use of the Internet as well as interests in health, people's needs of health information have rapidly increased in public libraries. Nevertheless, there are few studies in Korea about users' needs for health information and services that public libraries can offer to support these user groups. In the current study, a comprehensive literature review was conducted in order to understand the role of public libraries and librarians in serving users with health information and to identify the types of consumer health information(CHI) services available to users in public libraries. As for the CHI services that public libraries can offer for users, the current study emphasizes and discusses the directions and guidelines for improving the following six approaches: 1) CHI collection and information resource building, 2) CHI reference services, 3) CHI user education and training program development, 4) CHI services for minority/disability/cultural diversity groups of users, 5) CHI outreach program development, and 6) CHI network development with medical libraries, academic libraries, hospital, and medical institutions and associations. Although most of the discussion in the current study centers on cases and services provided in the United States or other countries, findings would be used to inform the importance of CHI services in public libraries, and to design and develop CHI services in Korea.

• Journal of the Korean Society for information Management
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• v.35 no.4
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• pp.51-75
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• 2018

This study was intended to confirm the perception of the users for the public libraries specialized service through the difference in library service quality according to the availability of specialized services by utilizing 'LibQUAL+' that is a service quality assessment tool. As a results, there is difference in the minimum and perceived levels between libraries that provide assessment result specialized services for service levels and those that did not. And there was no difference in the expected level. The degree of service showed generally higher user perception in the Adequacy Gap and Superiority Gap than libraries that do not offer specialized services. Therefore, the users of public libraries recognize that libraries that offer specialized services are better served than libraries that do not.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.3
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• pp.263-293
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• 2014

In this study, the operation condition of the U-library services is identified, and after confirming if there is any difference in the recognition from librarians, based on the results, the U-library services explore ways improvement plan to be operated reasonably. This study selected 10 local governments supported of the Ministry of Culture was performed in U-library services as a subject of study. Whether is any difference in the perception of librarians were measured according to demographic factors of librarians, presence or absence of work independency, employment pattern difference of librarians mainly operating U-library service as U-library services operating difference. For this study, united research methods (survey, visit, phone call) were used.

• Journal of the Korean Society for Library and Information Science
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• v.51 no.3
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• pp.265-292
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• 2017

The purpose of this study is to figure out the movements of policy actors in the policy process of the establishment of a local cultural foundation in B-gu(district), A-si (city), then to explore the way to contract out of the management of public libraries to the cultural foundation in the policy process. Data for the study were collected from various sources from newspapers and assembly minutes to blogs and SNS messages of the policy actors, then analysed based on Advocacy Coalition Framework (ACF). The results showed that 'agreement of contract-out' coalition only accepted public interest of the public libraries between the public interest and specialty of librarianship which were insisted by 'disagreement of contract-out' coalition's policy beliefs. The comparison between this case and a similar policy case showed that the specialty of librarianship as a core belief is effective in changing the beliefs of other coalition. Eventually, it is required to differentiate and to specialize library services among public services in a local area in order to keep the direct management of public libraries by the local government, and this means that everyday library services influence the decision making of library policies in the local area.

• Journal of Korean Library and Information Science Society
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• v.46 no.4
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• pp.1-20
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• 2015

The goal of this study is to propose the contribution strategies of public library as cultural infrastructure to local cultural development in Korea. For this goal, researcher evaluated how public libraries contribute to the local cultural development in terms of interdependence of public library and local culture. Then, the researcher divided into the local culture to knowledge culture, reading culture, learning culture, living culture, and leisure culture, and suggested six contribution strategies(improving core competencies including the collection development and user service, strengthening education and support for digital information literacy, reading promotion and base expansion for everyday life, optimization of lifelong learning & culture program services, increasing openness and friendliness of the facilities and space, expansion of cooperation with relevant agencies) of public library for their development and promotion.