• Title/Summary/Keyword: Public Sentiment

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Public Sentiment Analysis of Korean Top-10 Companies: Big Data Approach Using Multi-categorical Sentiment Lexicon (국내 주요 10대 기업에 대한 국민 감성 분석: 다범주 감성사전을 활용한 빅 데이터 접근법)

  • Kim, Seo In;Kim, Dong Sung;Kim, Jong Woo
    • Journal of Intelligence and Information Systems
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    • v.22 no.3
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    • pp.45-69
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    • 2016
  • Recently, sentiment analysis using open Internet data is actively performed for various purposes. As online Internet communication channels become popular, companies try to capture public sentiment of them from online open information sources. This research is conducted for the purpose of analyzing pulbic sentiment of Korean Top-10 companies using a multi-categorical sentiment lexicon. Whereas existing researches related to public sentiment measurement based on big data approach classify sentiment into dimensions, this research classifies public sentiment into multiple categories. Dimensional sentiment structure has been commonly applied in sentiment analysis of various applications, because it is academically proven, and has a clear advantage of capturing degree of sentiment and interrelation of each dimension. However, the dimensional structure is not effective when measuring public sentiment because human sentiment is too complex to be divided into few dimensions. In addition, special training is needed for ordinary people to express their feeling into dimensional structure. People do not divide their sentiment into dimensions, nor do they need psychological training when they feel. People would not express their feeling in the way of dimensional structure like positive/negative or active/passive; rather they express theirs in the way of categorical sentiment like sadness, rage, happiness and so on. That is, categorial approach of sentiment analysis is more natural than dimensional approach. Accordingly, this research suggests multi-categorical sentiment structure as an alternative way to measure social sentiment from the point of the public. Multi-categorical sentiment structure classifies sentiments following the way that ordinary people do although there are possibility to contain some subjectiveness. In this research, nine categories: 'Sadness', 'Anger', 'Happiness', 'Disgust', 'Surprise', 'Fear', 'Interest', 'Boredom' and 'Pain' are used as multi-categorical sentiment structure. To capture public sentiment of Korean Top-10 companies, Internet news data of the companies are collected over the past 25 months from a representative Korean portal site. Based on the sentiment words extracted from previous researches, we have created a sentiment lexicon, and analyzed the frequency of the words coming up within the news data. The frequency of each sentiment category was calculated as a ratio out of the total sentiment words to make ranks of distributions. Sentiment comparison among top-4 companies, which are 'Samsung', 'Hyundai', 'SK', and 'LG', were separately visualized. As a next step, the research tested hypothesis to prove the usefulness of the multi-categorical sentiment lexicon. It tested how effective categorial sentiment can be used as relative comparison index in cross sectional and time series analysis. To test the effectiveness of the sentiment lexicon as cross sectional comparison index, pair-wise t-test and Duncan test were conducted. Two pairs of companies, 'Samsung' and 'Hanjin', 'SK' and 'Hanjin' were chosen to compare whether each categorical sentiment is significantly different in pair-wise t-test. Since category 'Sadness' has the largest vocabularies, it is chosen to figure out whether the subgroups of the companies are significantly different in Duncan test. It is proved that five sentiment categories of Samsung and Hanjin and four sentiment categories of SK and Hanjin are different significantly. In category 'Sadness', it has been figured out that there were six subgroups that are significantly different. To test the effectiveness of the sentiment lexicon as time series comparison index, 'nut rage' incident of Hanjin is selected as an example case. Term frequency of sentiment words of the month when the incident happened and term frequency of the one month before the event are compared. Sentiment categories was redivided into positive/negative sentiment, and it is tried to figure out whether the event actually has some negative impact on public sentiment of the company. The difference in each category was visualized, moreover the variation of word list of sentiment 'Rage' was shown to be more concrete. As a result, there was huge before-and-after difference of sentiment that ordinary people feel to the company. Both hypotheses have turned out to be statistically significant, and therefore sentiment analysis in business area using multi-categorical sentiment lexicons has persuasive power. This research implies that categorical sentiment analysis can be used as an alternative method to supplement dimensional sentiment analysis when figuring out public sentiment in business environment.

Sentiment Analysis and Data Visualization of U.S. Public Companies' Disclosures using BERT (BERT를 활용한 미국 기업 공시에 대한 감성 분석 및 시각화)

  • Kim, Hyo Gon;Yoo, Dong Hee
    • The Journal of Information Systems
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    • v.31 no.3
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    • pp.67-87
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    • 2022
  • Purpose This study quantified companies' views on the COVID-19 pandemic with sentiment analysis of U.S. public companies' disclosures. It aims to provide timely insights to shareholders, investors, and consumers by analyzing and visualizing sentiment changes over time as well as similarities and differences by industry. Design/methodology/approach From more than fifty thousand Form 10-K and Form 10-Q published between 2020 and 2021, we extracted over one million texts related to the COVID-19 pandemic. Using the FinBERT language model fine-tuned in the finance domain, we conducted sentiment analysis of the texts, and we quantified and classified the data into positive, negative, and neutral. In addition, we illustrated the analysis results using various visualization techniques for easy understanding of information. Findings The analysis results indicated that U.S. public companies' overall sentiment changed over time as the COVID-19 pandemic progressed. Positive sentiment gradually increased, and negative sentiment tended to decrease over time, but there was no trend in neutral sentiment. When comparing sentiment by industry, the pattern of changes in the amount of positive and negative sentiment and time-series changes were similar in all industries, but differences among industries were shown in neutral sentiment.

Media Sentiment Towards Chinese Investments in Malaysia: An Examination of the Forest City Project

  • Wang, Yicong;Reagan, James
    • Asian Journal for Public Opinion Research
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    • v.8 no.3
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    • pp.197-221
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    • 2020
  • We collected national newspaper articles on the largest Chinese investment project in Malaysia, Forest City, and examined media sentiment polarity using alternative automated sentiment analysis tools. We further checked the robustness of these results using content analysis, and consistently found that sentiment polarity for mainstream news is more volatile than independent online journalism. We also found that the sentiment polarity of Malaysian mainstream media towards Chinese investments is aligned with government interactions between the two countries. This suggests that the sentiment of Malaysian mainstream media towards Chinese investments complies with local government attitudes, while independent online media are less constrained by government control. In light of this, foreign investors looking to more effectively estimate risks should monitor both independent and mainstream media to calculate the sentiment of the host country towards their foreign direct investment projects.

Sentiment Analysis on Indonesia Economic Growth using Deep Learning Neural Network Method

  • KRISMAWATI, Dewi;MARIEL, Wahyu Calvin Frans;ARSYI, Farhan Anshari;PRAMANA, Setia
    • The Journal of Industrial Distribution & Business
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    • v.13 no.6
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    • pp.9-18
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    • 2022
  • Purpose: The government around the world is still highlighting the effect of the new variant of Covid-19. The government continues to make efforts to restore the economy through several programs, one of them is National Economic Recovery. This program is expected to increase public and investor confidence in handling Covid-19. This study aims to capture public sentiment on the economic growth rate in Indonesia, especially during the third wave of the omicron variant of the covid-19 virus, that is at the time in the fourth quarter of 2021. Research design, data, and methodology: The approach used in this research is to collect crowdsourcing data from twitter, in the range of 1st to 10th October 2021. The analysis is done by building model using Deep Learning Neural Network method. Results: The result of the sentiment analysis is that most of the tweets have a neutral sentiment on the Economic Growth discussion. Several central figures who discussed were Minister of Coordinating for the Economy of Indonesia, Minister of State-Owned Enterprises. Conclusions: Data from social media can be used by the government to capture public responses, especially public sentiment regarding economic growth. This can be used by policy makers, for example entrepreneurs to anticipate economic movements under certain conditions.

A Survey of Arabic Thematic Sentiment Analysis Based on Topic Modeling

  • Basabain, Seham
    • International Journal of Computer Science & Network Security
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    • v.21 no.9
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    • pp.155-162
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    • 2021
  • The expansion of the world wide web has led to a huge amount of user generated content over different forums and social media platforms, these rich data resources offer the opportunity to reflect, and track changing public sentiments and help to develop proactive reactions strategies for decision and policy makers. Analysis of public emotions and opinions towards events and sentimental trends can help to address unforeseen areas of public concerns. The need of developing systems to analyze these sentiments and the topics behind them has emerged tremendously. While most existing works reported in the literature have been carried out in English, this paper, in contrast, aims to review recent research works in Arabic language in the field of thematic sentiment analysis and which techniques they have utilized to accomplish this task. The findings show that the prevailing techniques in Arabic topic-based sentiment analysis are based on traditional approaches and machine learning methods. In addition, it has been found that considerably limited recent studies have utilized deep learning approaches to build high performance models.

Sentiment analysis of nuclear energy-related articles and their comments on a portal site in Rep. of Korea in 2010-2019

  • Jeong, So Yun;Kim, Jae Wook;Kim, Young Seo;Joo, Han Young;Moon, Joo Hyun
    • Nuclear Engineering and Technology
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    • v.53 no.3
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    • pp.1013-1019
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    • 2021
  • This paper reviewed the temporal changes in the public opinions on nuclear energy in Korea with a big data analysis of nuclear energy-related articles and their comments posted on the portal site NAVER. All articles that included at least one of "nuclear energy," "nuclear power plant (NPP)," "nuclear power phase-out," or "anti-nuclear" in their titles or main text were extracted from those posted on NAVER in January 2010-December 2019. First, we performed annual word frequency analysis to identify what words had appeared most frequently in the articles. For that period, the most frequent words were "NPP," "nuclear energy," and "energy." In addition, "safety" has remained in the upper ranks since the Fukushima NPP accident. Then, we performed sentiment analysis of the pre-processed articles. The sentiment analysis showed that positive-tone articles have been reported more frequently than negativetone over the entire analysis period. Last, we performed sentiment analysis of the comments on the articles to examine the public's intention regarding nuclear issues. The analysis showed that the number of negative comments to articles each month-irrespective of positive or negative tone-was always larger than that of positive comments over the entire analysis period.

A Study on Sentiment Evaluation and Satisfaction of the Vertical Rope-type Platform Safety Door(RPSD) (로프타입 상하개폐 스크린도어의 감성평가 및 만족도에 관한 연구)

  • Park, Jungsik;Jung, Byungdoo
    • Journal of Korean Society of Transportation
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    • v.32 no.5
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    • pp.462-472
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    • 2014
  • As the Rope Type Platform Safety Door (RPSD) is now commercially available, the technology of RSPD and the public sentiment towards RPSD are being scrutinized. During the period of RPSD development and trial installation, there has been a need to examine its technical reliability and safety, and its users' emotional attitudes. Though often dichotomized in practice, technological innovation of, and the public sentiment towards RPSD are directly related to continuing and collaborated efforts to enhance public satisfaction with the service. Therefore, based on the analyses of public sentiment towards the RPSD system and the log files of operation, this study evaluates public satisfaction with RPSD during its trial phase at Munyang Station in the Daegu Subway System.

Public Sentiment Analysis and Topic Modeling Regarding COVID-19's Three Waves of Total Lockdown: A Case Study on Movement Control Order in Malaysia

  • Alamoodi, A.H.;Baker, Mohammed Rashad;Albahri, O.S.;Zaidan, B.B.;Zaidan, A.A.;Wong, Wing-Kwong;Garfan, Salem;Albahri, A.S.;Alonso, Miguel A.;Jasim, Ali Najm;Baqer, M.J.
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.16 no.7
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    • pp.2169-2190
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    • 2022
  • The COVID-19 pandemic has affected many aspects of human life. The pandemic not only caused millions of fatalities and problems but also changed public sentiment and behavior. Owing to the magnitude of this pandemic, governments worldwide adopted full lockdown measures that attracted much discussion on social media platforms. To investigate the effects of these lockdown measures, this study performed sentiment analysis and latent Dirichlet allocation topic modeling on textual data from Twitter published during the three lockdown waves in Malaysia between 2020 and 2021. Three lockdown measures were identified, the related data for the first two weeks of each lockdown were collected and analysed to understand the public sentiment. The changes between these lockdowns were identified, and the latent topics were highlighted. Most of the public sentiment focused on the first lockdown as reflected in the large number of latent topics generated during this period. The overall sentiment for each lockdown was mostly positive, followed by neutral and then negative. Topic modelling results identified staying at home, quarantine and lockdown as the main aspects of discussion for the first lockdown, whilst importance of health measures and government efforts were the main aspects for the second and third lockdowns. Governments may utilise these findings to understand public sentiment and to formulate precautionary measures that can assure the safety of their citizens and tend to their most pressing problems. These results also highlight the importance of positive messaging during difficult times, establishing digital interventions and formulating new policies to improve the reaction of the public to emergency situations.

Assessment of Public Awareness on Invasive Alien Species of Freshwater Ecosystem Using Conservation Culturomics (보전문화체학 접근방식을 통한 생태계교란 생물인 담수 외래종의 대중인식 평가)

  • Park, Woong-Bae;Do, Yuno
    • Journal of Wetlands Research
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    • v.23 no.4
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    • pp.364-371
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    • 2021
  • Public awareness of alien species can vary by generation, period, or specific events associated with these species. An understanding of public awareness is important for the management of alien species because differences in public awareness can affect the establishment and implementation of management plans. We analyzed digital texts on social media platforms, news articles, and internet search volumes used in conservation culturomics to understand public interest and sentiment regarding alien freshwater species. The number of tweets, number of news articles, and relative search volume to 11 freshwater alien species were extracted to determine public interest. Additionally, the trend over time, seasonal variability, and repetition period of these data were confirmed. We also calculated the sentiment score and analyzed public sentiment in the collected data using sentiment analysis based on text mining techniques. The American bullfrog, nutria, bluegill, and largemouth bass drew relatively more public interest than other species. Some species showed repeated patterns in the number of Twitter posts, media coverage, and internet searches found according to the specified periods. The text mining analysis results showed negative sentiments from most people regarding alien freshwater species. Particularly, negative sentiments increased over the years after alien species were designated as ecologically disturbing species.

The Role of GPT Models in Sentiment Analysis Tasks

  • Mashael M. Alsulami
    • International Journal of Computer Science & Network Security
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    • v.24 no.9
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    • pp.12-20
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    • 2024
  • Sentiment analysis has become a pivotal component in understanding public opinion, market trends, and user experiences across various domains. The advent of GPT (Generative Pre-trained Transformer) models has revolutionized the landscape of natural language processing, introducing a new dimension to sentiment analysis. This comprehensive roadmap delves into the transformative impact of GPT models on sentiment analysis tasks, contrasting them with conventional methodologies. With an increasing need for nuanced and context-aware sentiment analysis, this study explores how GPT models, known for their ability to understand and generate human-like text, outperform traditional methods in capturing subtleties of sentiment expression. We scrutinize various case studies and benchmarks, highlighting GPT models' prowess in handling context, sarcasm, and idiomatic expressions. This roadmap not only underscores the superior performance of GPT models but also discusses challenges and future directions in this dynamic field, offering valuable insights for researchers, practitioners, and AI enthusiasts. The in-depth analysis provided in this paper serves as a testament to the transformational potential of GPT models in the realm of sentiment analysis.